• Sebastian Cruz Couture

Sebastian Cruz Couture

Overview

Sebastian Cruz Couture has a rating of 4.36 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sebastian Cruz Couture most frequently mention customer service. Sebastian Cruz Couture ranks 4th among Suits sites.

  • Service
    48
  • Shipping
    14
  • Quality
    90

Proactively asks for customer feedback

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 85.3%
Positive
29
Neutral
1
Negative
4

Instant Feedback

416 reviews

27
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What reviewers want you to know

Positive highlights

  • The professionalism and customer service was great!

Critical highlights

No critical highlights yet

How would you rate Sebastian Cruz Couture?
Top Positive Review

“The team at Sebastian Cruz is highly responsive to questions.”

Joel B.
3/1/24

The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, "Oh! He repeated himself, "That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. Knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good.

Top Critical Review

“Well I have purchased and have been gifted a total...”

Andy A.
4/6/24

Well I have purchased and have been gifted a total of 5 jackets now. All of them fit perfectly. This last one I ordered was two sizes too small. The order came in at a timely manner (I am a magician and perform on cruise ships for long periods of time) so when I got home tried it on and was bummed out that it was the wrong size. Also their return/exchange policy is a bit lacking and short. But they did send enough fabric to take it out. But matching the pattern was going to be challenging and not look right and $$$ to replace the whole back of the jacket. So this jacket will go in the archives not worth huge alteration. 🤦‍🤦‍🤦‍

Reviews (129)

Rating

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Reviews that mention popular keywords

customer service (71)
Thumbnail of user joelb735
1 review
0 helpful votes
March 1st, 2024
Verified purchase

The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, "Oh! He repeated himself, "That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. Knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! We appreciate it very much!

Thumbnail of user crd3
1 review
0 helpful votes
November 16th, 2023

Ordered navy blue pants as a groomsman in a wedding. What I got was off-color trousers with 6 inch ankle cuts. Unwearable. They don't do refunds and they deduct a 30% restocking fee when issuing a store credit. The whole biz model is designed for the customer to lose. Trousers on the LEFT are theirs. Trousers on the right are J crew. Half the price, better quality …and ACTUALLY navy blue.

Tip for consumers:
Awful customer service experience, awkward exchange with someone who actually pretended to be an AI chatbot with spelling errors.

Products used:
None. Unwearable. Poorly tailored.

Thumbnail of user michaele1176
1 review
1 helpful vote
March 1st, 2024
Verified purchase

No matter what I've bought from them - jackets, pocket squares, ties, belt, scarf, etc - I always get a ton of compliments when I wear their pieces! I also love that you can customize and make changes to ensure you get exactly what you want. I've been a loyal customer for years and they always take care or me! Thanks Natasha and Rickie!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words Mike. We really appreciate your loyalty and support throughout the years. We look forward to continuing to build some more amazing looks with you! Thanks so much for your loyalty.

Thumbnail of user malloryg48
Mallory G.
1 review
1 helpful vote
February 29th, 2024
Verified purchase

Probably one of the most unique experiences purchasing a suit. I was reluctant at first to send it my custom measurements. I decided to take the risk and follow the find your fit video and trust myself to take the measurements. I made sure to follow the instructions in the video. To my surprise the suit came out great. Fit perfect. I did not even have to alter it. Definitely will be purchasing again!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words. We are very happy you are happy and look forward to building more amazing looks for you!

Thumbnail of user madelinec185
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

Five stars. One star for listening to what I needed and their recommend. A second start for keeping me updated on the status of my order. A third star for delivering the rush goods when I requested them. A four star for the timeless memories of my special event. A fifth star for overall satisfaction. You have a customer for life and I hope my review translates into many amazing experiences for others.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the detailed review! We really appreciate the kind words and loyalty! Glad our brand can leave such a strong statement.

Thumbnail of user kevinl2726
1 review
0 helpful votes
March 2nd, 2024

I originally ordered the emerald Brillo jacket, vest, and trousers for my wedding and I ordered the wrong sizes. I spoke to Natasha and addressed my concerns due to me being on a time stamp. They were able to exchange my suit and I received it promptly to still be able to get it tailored to how I want it. The only thing was they didn't have anymore fabric of the Brillo in emerald which I loved and gave me a few options to pick from. I picked the Rosa and was satisfied as it is very classy. More importantly my soon to be wife loved it. Needless to say I had a good experience regardless of the hiccups.

Tip for consumers:
Yes

Products used:
Brillo jacket, vest, and trousers for my wedding

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for sharing your experience. It means a lot to us. I am so happy that Natasha assisted you with everything needed. We really look forward to building more amazing looks with you. Thanks for your loyalty!

Thumbnail of user lena54
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Stunning pieces, exceptional quality. Each dress is a work of art, making me feel confident and unique. Fast shipping and excellent customer service! 5 stars all around!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thank you so much for the kind words and sharing your review with us!

Thumbnail of user jacksont120
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

As for the packaging, it was not only satisfactory but also reflective of the brand's commitment to excellence. The suit arrived securely packaged in a sturdy box, ensuring that it was well-protected during transit. Inside, the suit was neatly folded and carefully wrapped in tissue paper, maintaining its pristine condition.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for sharing your review with our readers! Welcome to our bold family.

Thumbnail of user drh121
1 review
0 helpful votes
March 24th, 2024
Verified purchase

I was very pleased with the clothes at Sebastian Couture. I love how everything fits perfectly on my husband.

Reason I chose this business:

I saw a nice jacket online and I ordered it. It was so nice I decided to buy several other pieces for my husband. I was amazed how well everything fit. I didn’t have to return any items because everything was just a nice fit. Thank you Sebastian Couture. You have a very pleased customer.

Quality
Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! We are so happy you are happy! Welcome to our bold family!

Thumbnail of user christymaries
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Walking into Sebastian Couture is like stepping into a world where every thread tells a story of elegance and craftsmanship. From the moment you enter, the attention to detail is palpable, from the luxurious fabrics draped delicately to the precision of each stitch. The staff exudes professionalism and expertise, guiding you through a journey of sartorial discovery tailored to your individual style. Whether you're seeking a bespoke suit or a statement gown, the experience at Sebastian Couture is nothing short of exceptional, leaving you feeling both refined and inspired.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thank you so much for taking the time to leave us a detailed review. Glad you had this experience. We look forward to building some more amazing looks for you!

Thumbnail of user michaelp6789
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I fell in love with a particular suit but it was out of stock. I bought another suit from this company because I love their designs. I revisited the site and my original suit was back in stock. I reached out to the company and they were MORE than accommodating to me. I love a company that returns loyalty with loyalty and ensures customer satisfaction!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words. Very happy you had this amazing/unique experience. Thanks so much for sharing.

Thumbnail of user johnkahyaoglu
1 review
1 helpful vote
April 2nd, 2023
Verified purchase

Bought a full suit with a custom tailored shirt but the shirt was no where near my measurements. Received my suit on time for my party but they were very poor in communicating where my shirt was. Event was in NY I asked them to send it there only if they can get it there on time or cancel it. They sent the shirt weeks after to NY when I was already back in my home town. After a friend ships the shirt to me I reached out to them and they did absolutely nothing about it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user milagross38
2 reviews
0 helpful votes
January 30th, 2024
Verified purchase

Outstanding service and quality of garment. I'm a female and it fit perfectly. I'll will be buying 2 more dinner jackets in Ruby and Black.

Quality
Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thats amazing! Thanks so much for the kind words and looking forward to seeing the new looks you get!

Thumbnail of user browng25
1 review
0 helpful votes
March 28th, 2024
Verified purchase

The product itself exceeded my expectations. The craftsmanship of the suit I ordered was impeccable, with luxurious fabrics and flawless stitching. Not only did it fit perfectly, but it also felt incredibly comfortable to wear, which is a testament to the care and precision put into its construction.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! We look forward to seeing pictures!

Thumbnail of user maes97
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

This suit is a game-changer! Perfect fit, impeccable style. Instant confidence booster. A must-have for any wardrobe!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thank you so much for the love! So happy you are happy. Welcome to our bold family.

Thumbnail of user ehsanullahy
1 review
0 helpful votes
March 26th, 2024
Verified purchase

It took more than a month to receive my order. The product is fine but the wait time is not.

Quality
Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Shirt factory has been extremely delayed at the beginning of the year. We apologize you had this experience. Normally its 3 week turn around time. Sorry to hear you experienced an extra week delay. Moving forward if you need items by a specific time please share with us ahead of time as we will always do everything to accommodate!

Thumbnail of user johns15306
1 review
0 helpful votes
March 6th, 2024
Verified purchase

I recently purchased a suit from Sebastian Cruz Couture and I couldn't be happier with my experience. The quality of the suit exceeded my expectations, and the customer service was exceptional. From the initial consultation to the final fitting, the team at Sebastian Cruz Couture was professional, attentive, and truly cared about ensuring I was satisfied with my purchase. I received numerous compliments on the fit and style of the suit, Highly recommend!"

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! We really appreciate you sharing your experience. We look forward to seeing pictures. Welcome to our bold family

Thumbnail of user josephg2560
1 review
0 helpful votes
March 24th, 2024
Verified purchase

The team over there went above and beyond to get me the perfect look. My stylist sent me to the website and I was able to chat with someone to get an amazing 3-piece suit with shoes and belt, everything. I was super dapper and didn't stress out once. Great job guys, I'll be back for more very soon.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Really appreciate the kind words. Thanks so much for the review!

Thumbnail of user chrism3568
1 review
0 helpful votes
November 21st, 2022
Verified purchase

Shoes didn't look as presented in picture. The size was a little small. Leather didn't look qu8te convincing.

Reason I chose this business:

I have always admired their products. Though very expensive, I thought I should have at least one pair of their shoes.

Quality
Thumbnail of user kb935
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I love the jacket and suits! They are beautifully crafted and fit me perfectly. I appreciate the fast delivery and the friendly service. This is the best online shopping experience ever! Thank you so much

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words! Really appreciate the love and so happy you are happy! Welcome to our bold family.

Thumbnail of user markj2478
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Overall, I was highly satisfied with both the delivery time and the packaging. It demonstrated Sebastian Cruz Couture's attention to detail and dedication to providing a premium experience from the moment of purchase to the arrival of the product at my doorstep.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! Very happy you are happy. Welcome to our bold family!

Thumbnail of user bryanb1079
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Everything from exact shipping notifications, to getting what I ordered and even CS when I needed an exchange due to an issue has been stellar!

Reason I chose this business:

Beautiful clothing

Quality
Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! Welcome to our bold family!.

Thumbnail of user mikeb3663
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

The Sebastian Cruz team was terrific with their communication on timing and process. Suit came in record time with a perfect fit and am very appreciative of the quality and style of both outfits.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

We really appreciate the love & Loyalty! We look forward to building more amazing looks with you!

Thumbnail of user aejayv
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Had their suit for my wedding, and I look and felt awesome! 💯

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

That is awesome. Can't wait to see pictures. Thanks for your loyalty!

Thumbnail of user lindas6683
1 review
0 helpful votes
March 28th, 2024
Verified purchase

It was great! I needed it to be rushed and they did that sooner than I expected.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Good to hear. As long as we know ahead of time that you need it rushed we can typically accommodate. Glad we made it happen for you. Welcome to our bold family

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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!

Business History

About our history:

https://wikitia.com/wiki/Sebastian_Cruz_Couture

Company Representative

Thumbnail of user cesarc132
Sebastian Cruz C.
Typically responds within 1 hour

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