• SecretShopper.com

SecretShopper.com

Overview

SecretShopper.com has a rating of 2 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. SecretShopper.com ranks 681st among Business Services Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    1
  • Returns
    1
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate SecretShopper.com?
Top Positive Review

“Very ligit company. Other reviewers were scammed and were not part of the company.”

Peach R.
8/25/19

Update: After trying a few shops I am quite happy to finally be the secret shopper. It's fun to be the secret shopper rather than a secret shopper be an $#*! hole to me and fail me intentionally. The company is legit if you go through secretshopper.com. They will contact you through real mails sent to your letter box. Any thing else is a scam and should be ignored. I feel bad for people that subcome to such an easy scam. I suggest getting the checks cashed rather than depositing them directly into your bank account. Then deposit the cash just to be safe. If you are in doubt check their page over on https://mspa-americas.org Secret Shopper 620 Mendelssohn Ave N Ste 190 Company is very ligit. You will never be emailed by them. You will be sent real letters in the mail box and it will generally only be your monthly payment._____________________ Added on later: After three months or so of frequently checking their website for secret shops within a reasonable distance of my house I've only done two shops. The rest are unreasonably far away which would result in a 1+ hr car drive. They don't get new secret shopper bids often and if they do they fill up super fast. I was hopping to turn this into a get out of the house money but it's not working. The sales people are generally pushy and you end up buying more than what you're given. So it doesn't really work in the end.

Top Critical Review

“Canceled my account due to a tornado destroying my community!”

Meggan H.
12/11/21

We had a level 3 tornado that tore thru Bowling Green last night. We are dealing with massive destruction and power outages all over the area. The city has advised Everyone to stay off the roads so first responders can get to the people that are trapped. I emailed them at 7:30am to report the issue and asked them to reschedule it and they responded back saying that the job and my account was canceled! What a joke of a company!

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user megganh4
1 review
4 helpful votes
December 11th, 2021
Verified purchase

We had a level 3 tornado that tore thru Bowling Green last night. We are dealing with massive destruction and power outages all over the area. The city has advised Everyone to stay off the roads so first responders can get to the people that are trapped. I emailed them at 7:30am to report the issue and asked them to reschedule it and they responded back saying that the job and my account was canceled! What a joke of a company!

Service
Value
Thumbnail of user paulr2127
Secret S. – SecretShopper.com Rep

Hi Meggan,
We are sorry to hear that you had a negative experience with Secret Shopper, and we would like to make this right. If you would like to reach out to coordinator@secretshopper.com with the dates and what happened, we would be more than happy to look into this and resolve this issue for you.
Thank you, and we hope to hear from you soon!
-Secret Shopper Team

Thumbnail of user jamesj3172
1 review
3 helpful votes
February 24th, 2023

What a rip off of a company. I did a full long report with pictures. They did not pay after all of the work and came up with a crazy technicality to get out of honoring their word and paying for the job. Not worth the time hassle or cheap pay they offer. RIP OFF

Tip for consumers:
Choose another more reliable service

Products used:
Company is a service oriented company

Service
Value
Quality
Thumbnail of user peachr2
124 reviews
331 helpful votes
August 25th, 2019

Update:

After trying a few shops I am quite happy to finally be the secret shopper. It's fun to be the secret shopper rather than a secret shopper be an $#*! hole to me and fail me intentionally. The company is legit if you go through secretshopper.com. They will contact you through real mails sent to your letter box. Any thing else is a scam and should be ignored. I feel bad for people that subcome to such an easy scam. I suggest getting the checks cashed rather than depositing them directly into your bank account. Then deposit the cash just to be safe.

If you are in doubt check their page over on

https://mspa-americas.org
Secret Shopper
620 Mendelssohn Ave N Ste 190

Company is very ligit. You will never be emailed by them. You will be sent real letters in the mail box and it will generally only be your monthly payment._____________________
Added on later:

After three months or so of frequently checking their website for secret shops within a reasonable distance of my house I've only done two shops. The rest are unreasonably far away which would result in a 1+ hr car drive. They don't get new secret shopper bids often and if they do they fill up super fast. I was hopping to turn this into a get out of the house money but it's not working. The sales people are generally pushy and you end up buying more than what you're given. So it doesn't really work in the end.

Thumbnail of user paulr2127
Secret S. – SecretShopper.com Rep

Hi Peach,
Thank you for your 5 star review, we greatly appreciate it! We are adding new shops every day to our platform, please keep an eye out and see if more come into your area. Check back frequently as shops become available throughout the month.
If you have any questions please reach out to coordinator@secretshopper.com for more shop information.
Thanks!
-Secret Shopper Team

Thumbnail of user bowsemanalajandra
1 review
1 helpful vote
October 4th, 2023

They are starting to use us shoppers for our evaluations but not paying us and canceling our shops. It's so unfortunate. I really use to like working for them. They use to be reasonably honest. Now it's starting to feel more scammish.

Service
Value
Shipping
Returns
Quality

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From the business

Secret Shopper® has been in business since 1990. We are a charter member of the Mystery Shopping Provider's Association (MSPA), the professional trade association for the Mystery Shopping industry. Since our founding, Secret Shopper® has built a reputation on delivering actionable intelligence through onsite, over the phone, and online audits that our clients can trust and use to make crucial business decisions. We are passionate about assisting your team to deliver a world-class experience for your customers at every touch point.

Company Representative

Thumbnail of user paulr2127
Secret S.
Typically does not respond to reviews

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