SelectHomeWarranty has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SelectHomeWarranty most frequently mention water heater, maintenance records, and fine print problems. SelectHomeWarranty ranks 80th among Home Insurance sites.
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I was having a problem with my garage door not closing properly. I contacted select home warranty and relayed my problem to them. The next day i received a service call from King Garage Doors from Bartlett Illinois, advising me they would be at my home later in the day. They kept me updated as to when service tec would be at my home. The problem with my door was taken care of. I'm very happy with the service from King Garage and Select Home Warranty.
DO NOT sign up with them! Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam! They charged me $75 to cancel my membership?! They are ripping of people! All their agents are located outside US!
DO NOT sign up with them!
Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam!
They charged me $75 to cancel my membership?!
They are ripping of people!
All their agents are located outside US!
Purchased a SELECT home warranty in Aug 2023. Filed my first claim online Jan 2024 fof my High End GE Monogram Microwave. Select sent me an email declining my claim because of the age of the appliance. They offered $95 towards the purchase of a new Microwave. In the contract under FAQ: " The age of a home or its systems and appliances does not matter to SELECT". AVOID SELECT. ALL AGENTS AND CUSTOMER SERVICE IS IN INDIA.
Products used:
Purchased a New Microwave WOLF
I purchase a home repair warranty from Select Home Warranty October 2023. Monthly payment $39. December 20,2023, initially low water pressure in downstairs shower. Then no water at all from downstairs shower. I filed a claim because I was covered for "plumbing systems". Claim denied. Then agent tried to sell me another warranty that would cover the "optional" items, like repair of the shower. When is a shower not a part of a plumbling system? This company is a rip off.
This is my first year with Select home warranty company and requested three repairs. They declined all three. Counter top microwave (expensive one), cooling issue in summer and now heating isdue. Every time, we had to pay $100 as up front tech fee/visit fee as per contract, but they declined repair each time on the grounds that you don't have three year service records. All this process took each time 2-4 weeks for getting a NO answer. This company is a scam. They have 11 five star reviews on their website, probably all by themselves. Please do not waste your time and money with this company.
Products used:
These are service providers, no product
This is my second year with select home warranty. Even though I have never filed a claim. So far their customer service is very great. If I get a chance to have to file a claim I'll write a review on the service given.
I. Found it easy to enroll and had a good deal, that i thought was fair. I dealt with other companies that i found you couldn't rely on.
Worst customer service. I had to be following with the company they contracted and no one calls you back. Plan to cancel. Stay away from them.
The experience with this company has been satisfactory thus far. The representative on the phone was knowledgeable and helpful in selecting the policy we needed.
I was having a problem with my garage door not closing properly. I contacted select home warranty and relayed my problem to them. The next day i received a service call from King Garage Doors from Bartlett Illinois, advising me they would be at my home later in the day. They kept me updated as to when service tec would be at my home. The problem with my door was taken care of. I'm very happy with the service from King Garage and Select Home Warranty.
I had a great experience with my sales rep UNTIL I paid for my policy then nothing but the run around and ignoring me. TONY G promised me things that he has yet to deliver, and when I reached out to him, crickets. Now I have called the company for clarification and for my issue to be fixed, and I am on hold for 47 mins with no resolution and nothing being done to help me. I even have screen shots and emails to back me up. All my items I wanted on the policy are not on there, even though he charged me extra for them. No need to follow up with me, I asked to cancel, they said they would look into it. DONT USE THEM, ITS A SCAM AND A LIE.
Good problem solving. There was a problem over the weekend with dispatching the technician and getting him a work order. After several phone calls and texts the problem is solved and the work order issued.
When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.
I was selling a house, and needed a home warranty to make the home more attractive to prospective buyers. This company had favorable reviews online and was not the most expensive.
In january they sent out a contractor at 10:00 at night in a car full of kids to examine my bathroom leek. The man took my $75 and never came back so now waiting almost a year and getting a run around i cancelled my policy and they charged me another $75. Now $150 later and numerous monthly permiums spent still do not have this fixed. They are the biggest rip offs out there. Did i mention im a disabled scenior on Social security. Shame on them
Products used:
Broken bathroom pipes
After renewing my home warranty, I saw Select Warranty had over 3,000 complaints and was not accredited by the BBB. I will follow up with a phone call when I complete this survey.
My questions were answered and I was given information about the plans available. I think i was given The best plan for my situation.
My experience with All Boro Plumbing was terrible. I hope that you have more people on your staff that represents your company in a more pleasant way. Unpleasant people give your Company a bad name. The Customer Service was good but the Sevice was unappreciated.
Awful customer service. They will hang up on you when you ask for a manager. They don't want to pay to replace your item. They give you the lowest amount possible. Don't do business with them go to Cinch. I made the mistake of switching companies and I regret it big time.
Tip for consumers:
Outsourced customer service that just reads from a script then hang up when you ask for a manager
Products used:
Home warranty
Look at the Better Business Bureau. Over 3400 complaints filed. I talked to our State Attorney General's office and was told they get complaints DAILY. Technicians never show up, return phone calls or answer text messages. I had four appointments for four hours each and all no show. Same two companies were used to get appointments who have no online presence and out of state phone numbers. SCAM
Tip for consumers:
Don't use this company
Products used:
None. No one ever came
Used them for my AC the guy that came out said the only reason he came was he lived 1 mile away. The company doesn't pay him so he doesn't do much work with them anymore.
Takes 2 more days when a Repairman doesn't show up and to find another repairman. By then the weekend is here and the clothes pile is getting bigger and the water in the wash machine, that is the problem is starting to stink up the house.
I called Select Home Warrenty to file a claim. The operator was adequate, she took my information and after a long wait on the phone, the claim was filed. The call was cold and lacked and air of any warmth or friendliness, but she got the job done.
This was my first time to contact Select about needed service and could not have been easier. Thanks for making it easy!
Run away & Avoid this company like the plague. Used the service just once & was declined, even after having a three way concall with the service tech that performed the diagnostic who they hired and who verbally explained the Select home warranty that the compressor failure was due to a mechanical pump failure which is completely covered under the home service plan policy. Select home warranty denied the claim based on some policy document paragraph they were referring that this was an electrical failure (which it was not) & hence they would not pay A complete sham & totally dishonest. I asked for a refund since I paid for the next year in advance. Took forever to get my check back & dealing with the incompetent customer service was a complete nightmare.
Poor costume service
Do not pay what the contract says
Call backs are impossible to get.
They do not send professional like contact
States
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