• Set In Stone

Set In Stone

Overview

Set In Stone has a rating of 4.82 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Set In Stone most frequently mention customer service, and great experience. Set In Stone ranks 3rd among Cabinets sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1

Proactively asks for customer feedback

Positive reviews (last 12 months): 91.7%
Positive
11
Neutral
0
Negative
1
32
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What reviewers want you to know

Positive highlights

  • Great customer service from Lizzie who clearly knows the inventory.

Critical highlights

No critical highlights yet

How would you rate Set In Stone?
Top Positive Review

“Kitchen & Fireplace tile”

Renae M.
2/5/24

They had the largest selection of tile in the area. Lizzie was helpful in the selection of tile that we were looking for. Her communication was not great and the materials like grout, trim pieces, & mortar were 20% higher than the other tile store in the area The shipping costs were also higher than the other store

Top Critical Review

“Poor Customer Service”

Carrie G.
6/8/23

Set up appointment and met with Brooke and gave a rough layout of what I was looking at. They sent me an email days later stating that they will get back to me once they found a new vendor that might have something that will work in my bathroom. Over a month later after not hearing back from them, I reached out to Brooke asking for an update. Ariel sent back an email with just a quote and no design (very unprofessional to just throw out a quote with no design considering my exact design and dimensions were not set when we met). I asked for a design and Ariel said that Brooke would get back to me. That was over a week ago now. I will not be using them. Luckily, I had been looking at other places and I have found someone else way more professional in every part of the process and they don't send emails titled "Hey" and "Hey There". They know my name.

Reviews (118)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user craigr633
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Great experience from initial contact to wonderful personal service.

Thumbnail of user cindyc1852
1 review
0 helpful votes
November 17th, 2023
Verified purchase

Everyone was so helpful. I was very impressed by how efficient the staff was. We had our quote one day after they received our measurements. We are looking forward to our new kitchen.

Thumbnail of user brandik18
1 review
0 helpful votes
June 9th, 2019
Verified purchase

The in-person service was really helpful and professional but the wait times for install made us walk away.

Thumbnail of user catherineh332
1 review
7 helpful votes
February 1st, 2020
Verified purchase

A bit on the snooty side, doesn't always get back with you as promised, be sure to double check/verify dimension calculations for quote

Thumbnail of user bettyk943
1 review
0 helpful votes
November 4th, 2023
Verified purchase

Great, so very helpful with my tile purchase. Very knowledgeable

Thumbnail of user janee314
1 review
0 helpful votes
May 10th, 2022
Verified purchase

I went to Set In Stone in search of backsplash for my kitchen. I had found pictures of kitchens I liked but couldn't find a backsplash to match. After seeing my pictures, Lizzie showed me what she thought was a good match. I took several samples home and ultimately chose the first one she showed me. It came within a week and I absolutely love it.
Thanks for the wonderful experience with something that had been very frustrating in the beginning.

Products used:
Tile for kitchen backsplash

Service
Value
Shipping
Quality
Thumbnail of user sheilas1049
1 review
0 helpful votes
June 20th, 2023
Verified purchase

Amanda at Set in Stone was so helpful on my first visit. I felt like I was guided to select what fit my needs with her knowledge and kindness. They have been great to work with our changing schedule. Can't wait to see my Quartz installed soon!

Thumbnail of user joer1558
1 review
0 helpful votes
August 12th, 2023
Verified purchase

I had a great experience at Set in Stone! Lizzie is so helpful and was very patient as we went through the selection process. We bought floor and wall tile for a bathroom remodel, and we're going to be coming back for the vanity top.
5 Stars

Thumbnail of user shannonc877
1 review
0 helpful votes
March 22nd, 2022
Verified purchase

I have loved working with Set in Stone! The team is helpful, quick to respond and knowledgeable. I appreciate all you do!

Thumbnail of user carrieg372
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Set up appointment and met with Brooke and gave a rough layout of what I was looking at. They sent me an email days later stating that they will get back to me once they found a new vendor that might have something that will work in my bathroom. Over a month later after not hearing back from them, I reached out to Brooke asking for an update. Ariel sent back an email with just a quote and no design (very unprofessional to just throw out a quote with no design considering my exact design and dimensions were not set when we met). I asked for a design and Ariel said that Brooke would get back to me. That was over a week ago now. I will not be using them. Luckily, I had been looking at other places and I have found someone else way more professional in every part of the process and they don't send emails titled "Hey" and "Hey There". They know my name.

Thumbnail of user staceys660
1 review
0 helpful votes
January 13th, 2023

Good job. Sold great tile. This location is located in North Carolina. Ariel did a great job to help me.

Thumbnail of user patricke408
1 review
0 helpful votes
September 3rd, 2023
Verified purchase

Excellent service from start to finish - no issues. Thank you!

Thumbnail of user melissai655
1 review
0 helpful votes
July 26th, 2022
Verified purchase

We lost our kitchen to a dishwasher leak. Putting it back together was a super slow process. Working with Amanda from Set In Stone was refreshing. They have a large selection. Competitive prices. Amazing installers. They were ready when we were and professional every step of the way. We highly recommend them.

Thumbnail of user angelab2381
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

From start to finish everyone was great to work with. Friendly and knowledgeable staff. Love my new granite countertops!

Thumbnail of user debrap339
2 reviews
15 helpful votes
February 5th, 2020
Verified purchase

Customer service described what I needed to do/bring to figure out a counter top for my sink. She assisted me right when I got there on picking out a "remnant" (less expensive and all I needed was a smaller piece for my job). Very easy, found what i needed. Unfortunately they are so well liked i guess that the order time is way out! Looking forward to getting measuring done and install done soon I hope!

Thumbnail of user judyandcarmenw
1 review
0 helpful votes
May 24th, 2023
Verified purchase

Great people, great product, great service. We were very happy

Thumbnail of user amyc1931
1 review
0 helpful votes
April 20th, 2022
Verified purchase

Lizzie is excellent to work with when choosing tile. She is super helpful in talking me right to what I'm describing as well as being able to offer perfect ideas for coordinating the tile in the room. The selection is phenomenal and I have gotten the tiles I've ordered very quickly.
This is my tile store from now on!

Thumbnail of user lizc383
1 review
0 helpful votes
October 16th, 2022
Verified purchase

Straight forward and efficient. Helpful ordering assistance and skilled installation. Good people to do business with.

Thumbnail of user mikeh672
1 review
7 helpful votes
August 22nd, 2018
Verified purchase

I stopped by several weeks ago and was very interested in several granite patterns. The lady said she would send pics later that day. When they didn't arrive I emailed the company. I did get a response that said they would send the pics that day. Never came, no email no pics.

Thumbnail of user renaem78
1 review
0 helpful votes
February 5th, 2024
Verified purchase

They had the largest selection of tile in the area.
Lizzie was helpful in the selection of tile that we were looking for. Her communication was not great and the materials like grout, trim pieces, & mortar were 20% higher than the other tile store in the area
The shipping costs were also higher than the other store

Products used:
Tile, tile trim pieces, mortar, & grout

Thumbnail of user tomk429
1 review
22 helpful votes
January 7th, 2019
Verified purchase

It's almost like when your daughter used to live here, left and got famous, then came back to upgrade the place. Great materials, super service and constant feedback, on land, in the air, even if they are on a cruise. I was so impressed that I bought all the employees a christmas gift. All things considered, I highly recommend the pretty women at Set-in-Stone

Thumbnail of user cliffh116
1 review
0 helpful votes
January 10th, 2023
Verified purchase

In process of retiling my Kitchen Backsplash.Lizzie has been very helpful.having me take home samples to decide which Tile to order...Giving me a List of recommended Installers etc,,

Thumbnail of user kimn533
1 review
0 helpful votes
September 19th, 2022
Verified purchase

Able to quickly find a piece of quartz to use in our bathroom. Cutting and placement was earlier than scheduled a real plus. However the sink spout hole was 1/2 inch off center. We were able to use the piece, it just wasn't perfect.

Thumbnail of user lynetteh114
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

The crew who came to install the granite in our kitchen were prompt, polite and professional. Jairo and Amanda were superstars as always. Outstanding all around. We'll never use anyone else for our projects. In fact, just ordered our quartzite and tile from them for the next endeavor into updating our home.

Thumbnail of user sarat643
1 review
0 helpful votes
July 19th, 2023
Verified purchase

Amanda did an amazing job working with us to get our quote and we look forward to our install.

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From the business

Since the first day in business we’ve been bringing the best selection of products and merchandise to our customers. Our business name has become synonymous with quality throughout Aberdeen and the surrounding areas. We do our best to ensure a permanent variety of fantastic items along with unique limited edition and seasonal items that fit any budget. Our specialty is Tile, Natural Stone, & Quartz Countertops.

Conveniently located at 305 Fields Dr, we’re driven by our dedication to the best service in the business. We can’t help but smile with pride every time someone walks into our store excited about the great selection, and walks out satisfied. It means we’ve done our job right. We invite you to get in touch with our team to help Create your Perfect Space! Let's get it "Set in Stone"!

Company Representative

Thumbnail of user brookem170
Brooke M.
Stone Design Manager

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