• SetSchedule

SetSchedule

Overview

SetSchedule has a rating of 1.93 stars from 553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 17th among Scheduling sites.

  • Service
    251
  • Value
    245
  • Shipping
    99
  • Returns
    160
  • Quality
    225

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.5%
Positive
34
Neutral
0
Negative
74
29
See all photos

What reviewers want you to know

Positive highlights

  • The platform is user-friendly, and the customer service is outstanding.

Critical highlights

  • Most leads have bad phone numbers, the ones that have good numbers are never interested
  • Better yet, block your credit card too, if you fall for their scam.
How would you rate SetSchedule?
Top Positive Review

“We love the tech. Highly recommended.”

Jacob H.
11/13/19

Makes sense to use. I'll give it the positive ranking the service deserves. Not always easy but worth it. Worth the download with the try. Good way to grow the RE agency business.

Top Critical Review

“SCAM and Thieves”

Terry H.
3/20/24

Worst company to do business with in the real estate industry. I purchased their lies and paid for the $1,7760 plan and worked the all the leads very hard. 90 plus precent of the leads were not valid, bad phone numbers, Bad email addresses, if you were able to talk to the person they either didn't know anything about looking for a home or they purchased a home 4 months ago. So there are all bad leads.

Reviews (553)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone numbers (40) credit card (33) customer service (61) referral fee (25) sales rep (10)
Thumbnail of user terryhubbard2012
1 review
0 helpful votes
March 20th, 2024

Worst company to do business with in the real estate industry.
I purchased their lies and paid for the $1,7760 plan and worked the all the leads very hard. 90 plus precent of the leads were not valid, bad phone numbers, Bad email addresses, if you were able to talk to the person they either didn't know anything about looking for a home or they purchased a home 4 months ago. So there are all bad leads.

Tip for consumers:
Worst company to do business with in the real estate industry.
I purchased their lies and paid for the $1,7760 plan and worked the all the leads very hard. 90 plus precent of the leads were not valid, bad phone numbers, Bad email addresses, if you were able to talk to the person they either didn't know anything about looking for a home or they purchased a home 4 months ago. So there are all bad leads.

Products used:
Gold Membership

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimd1598
1 review
4 helpful votes
January 10th, 2024

Was told I would receive 100 referrals in a year. It's been almost 6 months. Received 2! Neither wanted to even talk to me. One would not respond t all, the other said they were interested a month ago, but not now (I responded within minutes of receiving the lead). Spent $1400, what a waste. I am one unhappy REALTOR!

Products used:
none

Service
Value
Thumbnail of user patrickr1124
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I wish I saw this before I purchased! Really really really OLD leads! One of these supposed "leads" was 7 years old. Most of mine was 3-4 years old. The "Connect Now" service is supposed to connect you with a real person on the end...what a JOKE! I had 10-15 opportunities and I was NEVER able to connect. My account was suspended for counting down the days to the end my membership within the feed and complaining. Support is next to non-existent. Complete waste of time and money!

Thumbnail of user darrend262
1 review
0 helpful votes
March 15th, 2024

I just sat through 5 minutes of the initial setschedule pitch. I asked some bigger picture questions of how leads move from Zillow to SetSchedule and SetSchedule to me. The salesperson told me he didn't feel comfortable saying other than "by email", it "wasn't relevant" and I was asking questions "above my paygrade". It seems the sales pitch is: the only thing you need to know from SetSchedule is 1. Sign up, 2. Pay up, and 3. No refunds. Anything else is irrelevant or for someone higher up the food chain to know.

Service
Thumbnail of user mehedih36
1 review
0 helpful votes
October 17th, 2020

I feel the most improvement is the app however, I can easily use the Mobile version site that I can use all the full features it offers.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.

Thumbnail of user rubym342
1 review
0 helpful votes
December 21st, 2022

I really enjoyed my conversation with the setschedule rep. She was super helpful going over the lead services. After using there service, it was a no brainer to sign up for more services! The leads get me in doors that were never possible in the past. Thank you!

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Hi Ruby,

We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.

Thumbnail of user adamf810
2 reviews
0 helpful votes
June 12th, 2023

It's a team of true professionals who change the banal image of a software development company by innovative approaches and ideas. I would highly recommend SetSchedule for those companies who are looking for a client-oriented business partner. My respect & recommendations!

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!

Thumbnail of user maryv391
2 reviews
33 helpful votes
December 13th, 2023

Set Schedule does not deliver what they promise. I purchased a plan that comes with verified leads. I've receded ZERO! All the leads I've received have have had the wrong or no contact information. When I called to discuss a refund, I was told it's my fault the leads are faulty because I didn't yet take a training. LOL Once I take the training, I suppose all the leads will come with working phone numbers and email addresses? I have filed a complaint with the BBB.

Tip for consumers:
This site does not deliver what is promised and will not refund. I have filed a complaint with the BBB.

Products used:
NA

Thumbnail of user geraldw180
1 review
67 helpful votes
August 8th, 2020

Absolutely a waste of hard-earned money (money you earned elsewhere)
And they will NOT acknowledge their failure even when confronted with the facts.
I'm not knee deep in with this crowd and thank God I'm not... What is truly worse is faced with true life FACTS, they are still in denial. AND THEY ARE UNWILLING TO ADMIT THEIR FAILURE.

Tip for consumers:
Their reputation BEFORE I signed up

Products used:
none

Service
Value
Quality
Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Hi Gerald,

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

We’d like to discuss your experience in detail to see how we can improve our process.

Regarding the leads, the Master Subscription Agreement states:

11.4. Disclaimer of guarantee. Although SetSchedule will make every effort to confirm the capacity and willingness of prospective clients to enter into contracts or transactions using the SetSchedule services, SetSchedule makes no guarantee that a real estate transaction will be consummated as a result of a lead.

Please follow this link below for further details.

https://www.setschedule.com/msa/

We transferred your issue to one of our Agent Success Consultants who will reach out to you. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.

https://support.setschedule.com/support/home

Thumbnail of user himeshr
1 review
3 helpful votes
September 10th, 2020

Loved the simplicity of setscheudle service. Very user friendly and easy to maneuver through. Plus They have loads of features and a very user-friendly service.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.

Thumbnail of user daves2116
1 review
0 helpful votes
January 19th, 2024

The leads are horrible despite what the marketing rep presented. I tried to dispute the autorenewal with no success -so now stuck with another year of sucky leads. I cannot get customer service to call me back to talk about any options.
Terrible company with horrible customer service.

Thumbnail of user chucks492
1 review
7 helpful votes
November 15th, 2023

$1800.00 wasted! Bought into all the hype, but that's all it was. Not designed for rural markets! Had to laugh, first lead even remotely close to my market was a property I had closed on weeks earlier! 1 year I have reached out several times and they promise they will mine for leads, but nothing! Cant speak for Metro Markets but avoid wasting your money if you are in smaller or rural markets! Use my $1800 loss as your lesson!

Service
Value
Quality
Thumbnail of user rockr9
1 review
1 helpful vote
November 3rd, 2020

This team goes over and above the call of duty to make sure you get it! If you have a question they get right back to you not like all the other systems. I am extremly happy and reccomend thier mobile app and thier radar system.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.

Thumbnail of user lonny.attebery
1 review
1 helpful vote
December 28th, 2023

I would give this company zero stars if I could. They took $1,295 of my money for a service they did not provide. It is allegedly a real estate lead generation service. I downloaded the app and leads started coming but an error message kept coming up and I could not pick up any leads. I tried calling multiple times. Nobody ever answers the call and when I leave messages to multiple people I get no calls back at all. Run far from this company. Do not agree to their fraudulent service or give them your account information.

Thumbnail of user meldsells
1 review
2 helpful votes
February 8th, 2024

I've been selling real estate for over 25. This has got to be the absolute worst generation company I have ever been associated with! Not only was everything they told me about live lead transfer bogus but they charged my credit card another $1800 after a year of zero deals and a year of me telling them over and over do not renew, I am not pleased with the service, I do not want to continue my relationship, after countless phone calls and emails they charge my card another $1800 and told me that they will cancel it next year! Please RUN from this absolutely unscrupulous company! Every lead that was transferred to me was a total lie. People were begging to be taken off the list saying that they were looking for houses seven years ago and they don't understand why they keep getting these phone calls. My phone was ringing all hours of the night with computer generated calls where they were waking people up. It was absolutely horrible and insult on top of injury. They charged my card another $1800. Don't fall for it! Don't take the bait! You'll be very sorry!

One very unhappy Realtor!

Service
Value
Returns
Quality
Thumbnail of user ryant639
1 review
14 helpful votes
November 19th, 2021

Every five star review is from with-in the company!
They hire employees to make fake profiles and post fake reviews. They are violating googles terms of use 100%. They are using Google as a tool to scam people. If you search the names of the people who wrote five star reviews. They are all fake. None of them are actually real estate agents. There is a formal investigation starting. So at this point- The best bet is to contact Google with a direct complaint- explaining that "all of SetSchedules five star reviews are fake". A company like this shouldn't exist in 2022. For anyone who's been victimized by them... Let's ban together to get justice. Each complaint helps! Like a lot of realtors- I've dedicated my life to helping others. Which is why I really hate to see innocent people getting robbed.

If you've already been scammed by SetSchedule here are a couple tips:

1: Cancel your credit card immediately and start calling to start the "cancellation process" months in advance. They will ultimately try to charge you the next year no matter what you do! However, it's good to have a record showing you tried to cancel... I've now spoke to seven different people about canceling. Each one tells me "they can't cancel my account, but they will set up a call with a higher supervisor that can". Each time the "escalated supervisor" calls, it's just a person at the same Philippines call center who says the exact same thing! It's sickening. Remember that even if they say "we aren't going to charge you", absolutely cancel your credit card. I guarantee they will attempt to collect payment again the next year. It's what keeps their fraudulent business alive. That's what 90% of the Better Business Bureau complaints about about. It's an inconvenience, but it's worth it. If everyone did this their company would shut down within a year.

2: You will not be able to get through to any of the customer service phone numbers (EVER). However, the sales people will be the only ones who answer. So complain to them. Call the sales line. It's good for the sales people to hear the complaints.

3: They already have hundreds of formal complaint against them with the better business bureau. So at this point I suggest contacting the federal trade commission. I'm creating a report to send the FTC. I would also suggest contacting your local news station. SetSchedule is selling a completely fraudulent product, they offer no way to ever cancel as long as you live, they have hundreds of blatantly fake reviews... The violations just go on and on. This is something that either the federal trade commission or a news station may be interested in exploring!

4: Please understand this isn't a normal company we're dealing with so normal standards don't apply. Their morals & customer service are on point with the Nigerian lottery scammers. So be prepared for anything & do everything you can to get away from them. These are dangerous criminals. Good luck.

Service
Value
Shipping
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Thumbnail of user jacobh182
1 review
50 helpful votes
November 13th, 2019

Makes sense to use. I'll give it the positive ranking the service deserves. Not always easy but worth it. Worth the download with the try. Good way to grow the RE agency business.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Thanks so much for your positive feedback

Thumbnail of user ronaldp714
5 reviews
0 helpful votes
October 31st, 2022

Great CRM application to keep track of your business customer tasks, notes, contacts and documents. This app is amazing. So simple and straightforward to use to manage all aspects of my real estate business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Hi Ronald,

Your positive feedback means the world to us! We love hearing that we've helped you stay closer to your goals and have made a positive impact on your career. Thank you for sharing!

Thumbnail of user patriciav1307
1 review
1 helpful vote
February 9th, 2024

I paid for a full year of leads of which I was promised 100 leads in a year for $ 1776. I did not receive any leads from them and then they had the guts to invoice my credit card for another year. I took it it to the Better Business Bureau but got no where. They set me up for a scheduled phone call about 3 weeks out. When they finally called me to discuss the money they owed me, the person was calling to set up my account? I told them I definitely would chalk this up as a very bad experience that cost me $ 3552.

Thumbnail of user Greg
1 review
2 helpful votes
January 8th, 2024

I own a real estate brokerage and I've been working internet leads for well over a decade. Most of the leads Set Schedule sends me are associated with houses that were sold a year ago (+/-). The lead quality is horrible. I would not even give these leads away. I have no idea how they are procuring these leads but they are ice cold. I feel like I've been scammed.

Service
Value
Quality
Thumbnail of user brucec1557
2 reviews
0 helpful votes
June 8th, 2023

The team at SetSchedule are not only great at what they do, but they are great people. If you're looking for an innovative, creative group to work with on a solution for your business, the SetSchedule team should be at the top of your list.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

That's absolutely fantastic! Thank you for taking the time to give us five stars. We really appreciate your feedback and look forward to your continued success.

Thumbnail of user rosag329
1 review
0 helpful votes
March 13th, 2024

Do not sign up for Set Schedule. You cannot cancel and they take your money and do not deliver. Do not give them your credit card. The leads are bogus. So called buyers wanting ocean front in Hawaii or good neighborhoods for $150K. The transfer hot lead calls do not exist. You answer the phone and they hang up. The interface with the app took a month to get working and then it is all nonsense. Daily emails are a nuisance and provide nothing. Need I say more they are a negative one star. Do not give them your hard earned money. I had to cancel my credit card and report them to my credit card company for trying to charge my credit card for another year. The only positive is you can connect with other agents in other states and might get a referral partner. We are all in the same boat. Bogus leads no results.

Products used:
no service ever provided other than support calls from call center in the Phlippines

Service
Value
Quality
Thumbnail of user nelis1
1 review
1 helpful vote
September 18th, 2020

I didn't get the 'verified' leads I was sold on FOR MONTHS besides fake people who doesn't own a house or even worst, giving me addressed already listed with another broker... and as I start asking for answers besides "we are building the leads in your area, takes time" type of answer, my person stopped answering my requests for updates and calls as well as not showing up on our calls... than they start sending me those 'blank' updates on their systems, with nothing on it... my frustration grew and now, besides not getting anything but fake or inaccurate leads, or nothing at all, they won't respond my request to refund me some of my money, I realized how full I was to believe their were trustworthy it, I didn't do my job of looking at reviews or asking for referrals of another person successfully using their 'fake' system. Look at one example i posted picture here... a 'client opportunity' they posted on my account... an already LISTED address when sent to me and the information for the seller completely fake... Good luck with their customer care... none to call... Nobody cares to call me to resolve, my guy doesn't care to call or give me a number to get my refund or discuss it... I am so upset at myself for wasting the 'great' deal of only under $1,500 for what? NOTHING... Do you want a good referral system for buyers and sellers? NOT THIS ONE. Save yourself time and money... because if you are lucky, they might send you Zillow leads, but why to pay them if you can get that for FREE on Zillow website with for sale by owners? Hope this review helps your decision. Best luck.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Hi, Nelida. Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-

While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didn’t pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!

Thumbnail of user annettea122
1 review
5 helpful votes
September 17th, 2020

I was with this company for a year and was not able to close a single deal. Most of the leads had already bought or sold or they weren't interested in doing either. As my contract was coming to an end I told Colton that I didn't want to renew. Instead of giving me instructions (that I had received the year before and forgot about) he told me he'd try to get me something in my area. Most leads are 40+ miles from my home or office. When it renewed I immediately asked them to cancel and refund. They wouldn't. I went to my credit card company and they investigated buy still no refund.

Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Hi, Annette. It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. For the mean time, you can check SetSchedule Master Subscription Agreement if you have any questions about renewal. Please forllow the link below:
https://www.setschedule.com/msa/

Thumbnail of user pauls4459
1 review
1 helpful vote
December 9th, 2022
Verified purchase

Have used their plan for over 8 months and conclude another waste of money. With low quality leads, wrong email addresses and phone numbers. Save your time and money

Service
Value
Quality
Thumbnail of user emilyd137
SetSchedule T. – SetSchedule Rep

Hi Paul,

We’re sorry to hear that your experience was not of the quality you expected.

We checked our system and found multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.

SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform

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Thumbnail of user emilyd137
SetSchedule T.
Typically does not respond to reviews

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