Overview
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The ordering procedures are easy to follow. I will be ordering more products in the future.good product good product good product good products good products good quality good quality good fitting great quality
I received the order and none of the items fit. I returned them on the 17th of May. I did not like the bra it is ugly, and the color was not right. Like something my grandmother would wear. I loved the other items they were beautiful, but they did not fit. They were too too small. I reorder in a larger size.
The products I bought fit perfectly and work as advertised. The shipping was average speed. I absolutely love the way these shape wears fit and how great they make me look. I definitely recommend these products from this company.
I wanted to express my sincere gratitude for the excellent customer service I received. My initial order of the AirSlim® Hourglass Full Body Shaper in Brown (XL) was too large. Your team promptly assisted me by sending a smaller size in the Black color as requested. I appreciate your generosity in allowing me to keep the original shaper, which my mother now enjoys. Thank you for ensuring we will both be "snatched" for Mother's Day!
Ordered 2, received them separately. One is imperfect in that one bra cup appears to be bigger. One cup fits perfectly but the other is too big! I will return it for a refund. I have ordered other items and the were fine.
My first order had issues. The recommendation was to size up so I did. They were too big. Tried to send in review but it didn't seem to go thru. Called the customer service number several times never getting anyone to answer. Was told I would receive courtesy product for the right size but like I said was never able to get upload and right info plus no customer service to help. Second order, different product, was perfect. Order my size without sizing up and it fits great and is comfortable.
Nice but last order did not fit right. Sized up do to recommendation and it was too big, no compression. Got offer on how to receive new for no charge but was not able to figure it our. Would like help with that if possible
I purchased this shape wear expecting it to flattened my mama pooch. I am 5'6 and 160 lbs. and this shape wear did not make a huge difference in the appearance of mama pooch. I still looked a few months pregnant with it on under my dress. Such a shame because the reviews from other experiences were amazing!
Was not completely pleased with my first time experience with the shipping process and their communication process leaved a lot to be desired. Calling no one ever picks us, emailing took forever to get a response. But silver lining when I eventually got a response my package was delivered in time for my event. Also my shapewear didn't fit as expected... overall I can see myself not ordering again. But hey you can't please everyone.
Have not heard back from customer service on how I can return an item. Lagging in response will surely narrow my window for returns. Only wanted to return 1 of 2 items but it seems it quite difficult to do so.
While the bottom of the suit is amazing as far as tummy control and full coverage, the top is lacking severely! The torso area is too short to pull the suit all the way up under the breasts and the "full coverage" & lift they show in the videos is not true. The top of the suit barely has enough material to cover the nipples so definitely not supporting anything.
Arrived fast and works great! I have no complaints and the free gift was even better! I highly recommend trying the shape wear. It is the second time I've ordered from them and I'm pleased every time.
I bought size small but maybe they run bigger than normal size it just didn't feel fit right. In the belly I didn't feel any tightness and on the butt instead of lifting didn't do much there. I think it's just the size they run big, I don't know. But material feels good.
I went 2 sizes small and it's still pretty comfortable, sitting not as much but it should work. Like the side zipper instead of it being in the middle and by going smaller, the butt fits much better for me
The item arrived on time. Packaging intact. Product undamaged. Tried it on and it was a bit difficult at first but fits well. However the hooks and zipper on the left side dug into my skin and hurts bad after 1-2 hrs on continuous wear. Leaving an indent on skin. A menstrual pad had to be placed there to protect my skin. It does lift your butt and snatch your waist but the boots area has no place to breath as the material is to rigid and doesnt allow for booty bounce or jiggle showing natural movement. I do like it as I has a lipo 360 done tummy tuck, and bbl. But don't recommend continuous wear.
I washed this when it arrived. I washed it 2 more times since then. I just tried to put it on again, today, and it still smells like fried liver and onions. I hung it in my closet and now my blouses smell the same way. I wish I could say something nice about it, but I can't. I have ignored the invites to leave a review hoping to have something nice to say, after the smell was washed out. But, I'm sorry it sinks and I am disappointed with my purchase. The free gift that I received did not smell like that at all.
My shopping experience was great. I appreciate the size charts and models. The discount code was easy to apply and everything posted to my account right away.
I love the shapewear I purchased, the only thing I struggled with a little is the zipper when you have to use the bathroom, it can be a little hard to zip back up sometimes. I like that there are three different clip choices so you can make it tighter or looser, plus it makes your bum look great!
A little tight if you have a long torso, but I just went up a size and it worked. I don't have much more to say about it I don't know why they require 100 characters. It's a nice suit, gonna wear it in Mexico.
Love this shapewear for curvy girls! 💖 It's incredibly comfortable, hugs all the right places, and gives me a smooth, confident silhouette without feeling too tight or restrictive. The fabric is soft and breathable, making it perfect for all-day wear, and it enhances my natural curves rather than flattening them. I finally found shapewear that celebrates my body while giving me the support I want. If you're looking for something that makes you feel confident, comfortable, and gorgeous, this is it! 🌟
That's not the question I asked I'm trying to return my three pieces and exchange a size and I got a return label and I'm only asking if the return label is for all the pieces because the status only shows returning one two pending review. Please advise I only have 30 days to return. Thank you.!
I love everything about this swimsuit. I bought myself 2 and bought my sister 1. It flattens and lifts exactly where you need it to. The material is amazing and the drawstring makes this swimsuit the best bathing suit ever. True to size. I have many miraclesuits which I paid over $150 for each and these are much less and do exactly what you need and then some. The bust part is so sexy. Not too revealing, but not too plain. My friends think I got a boob job when I sent them pics. The butt part is perfect. No riding up, no pulling, no tugging needed. The colors are so beautiful. You have outdone yourself on this one and I am telling every woman I know about it.
I ordered it too big and it didn't suck in anything. Also the snap on the crotch was all the way on my fupa. There was barely any support on the lower stomach. I ordered an xl and hope it is the right fit
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
- Visit Website
- Orlando, FL
- Edit business info
Business History
In this iteration, Shapellx depicts the colorful original within every woman. It’s for the woman who
Uses her unique style and lively appearance to reveal her true self to the world; it’s for the carefree
Creative who expresses themselves through every wardrobe detail. Users choose Shapellx
Because their products promise sustainable fabrics and an unmatched variety of offerings. They
Are repeat customers because they know for every outfit in their wardrobe, Shapellx has a
Shapewear solution that allows them to express who they truly are.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Lingerie Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members