Shapermint has a rating of 3.23 stars from 7,297 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
I received my order fast and it's 2 bras, very comfy and fits great. However, site started off in CAD and then i was charged in USD, so way more money and there was a first order discount that I was unable to use on my first order, but I've received daily (several) emails for that discount and others. I would have rather been charged in CAD and been able to use the offered discount (quite a large percentage off).
They sent my package to the wrong address! I can't get anybody to give me a call or to give me information as to giving me my money back! I have gotten nothing but computer-generated responses and I am frustrated. The address I gave was correct the address generated by their company incorrect! Horrible, horrible customer service. I wish I could try their product but they can't send it correctly.
They sent my package to the wrong address! I can't get anybody to give me a call or to give me information as to giving me my money back! I have gotten nothing but computer-generated responses and I am frustrated. The address I gave was correct the address generated by their company incorrect! Horrible, horrible customer service. I wish I could try their product but they can't send it correctly.
Products used:
Everyday tank top
Received my package in a timely manner. The item I purchased did not get rid of the bulges. Instead it just smooth down my tummy area. Somewhat disappointed but as the saying goes, if it seems too good to be true, than it's probably not! This was my experience with the product.
Ordered a bra & on my delivery receipt it's stays I have 60 days to return! Bra has ZERO support for someone that is a DDD size. Contacted customer service through CHAT to be told that an exception would be made since its from the order date not delivery. SCAM 1 - Customer service chat gets cutoff & have to try back. SCAM 2 - Denied the exchange once I got another representative. SCAM 3 - Multiple emails from them giving me a discount to buy ANOTHER useless bra but do not resolve my issue. WHAT kind of company runs like this?
Products used:
Refund states 60 days on my delivery receipt. Truly 40 days. Total scam
We see something's not right with your experience, Colleen. Allow us to check and look into this. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.
I like the bra I got for the most part. The back doesn't ride up at all which is great The straps definitely stay put. I never think about them. The only thing I would change would be either a more substantial band on the lower front, or some kind of strips on the band to keep it from rolling up.
Thanks for sharing your experience, Patricia. We'd love to make sure you get 100% satisfaction. Exchange is FREE. Probably a different style will work better. DM us now with your order details. Here's the link. http://m.me/shapermint
Received in a timely manner. Fit well and very supportive when I first put the bra on, but soon the straps started falling off my shoulders and there is no way to adjust. I'm very disappointed
I've been struggling to find a 'proper' but comfortable bra for the last few years. I think I finally found one. I've been wearing TrueKind comfort bra since it arrived and for the most part I forgot I'm wearing a bra. I fell 'all tucked in' but not to the point that I want to be untucked. Just nice and comfy. Only one exception is I wish the straps were adjustable. I feel they are slight too short and if I could adjust then it would be perfect. Looking forward to my next order.
Finally, the search is over, pretty. Let us know if you need a different size, and we'll have this sorted out. Just send us a DM with your order info through this link. http://m.me/shapermint
I wish I realized that I'd also need to buy a top shaper in order to avoid a roll of back fat, but they do smooth out my stomach and hips well.
These bras offer a medium support i would say. The one with thr clasp at the back is my favorite. I wear it A LOT! It's so comfy like I don't have a bra on. The everyday wireless v shaped one is a bit too small in the cups for me to wear it out of the house. However it is so comfy I put it on when I get ready for bed and I could even sleep in it in the summer.
Thanks for your detailed feedback, Christine. Were happy you loved how comfy your shaper bras. But, we want to make you the happiest and we offer a FREE exchange for your perfect so you can also wear them wherever you go. Send us a DM with your order details here: http://m.me/shapermint.❤️
I had a PAID club membership and tried to cancel several times via the site. I called customer service, was put on hold for 15 and gave up. I then used the chat bot and after a series of 6 questions of the checking to see if I was serious about cancelling, they then connected me to chat with a real person. They then sent me an activation link which let me create a new PW and then led me down a confusing path to cancel. Be ware when joining the "club"
Definitely not the experience we wanted for you, Laura. Don't worry, we won't leave you hanging. Send us your order details via DM 🔗https://m.me/shapermint. Talk soon!
Shapermint customer service is nice, but the garments I tried didn't fit me well. That I can explain with being petite size and Shapermint doesn't carry petit sized shapewear. So sad about not finding my perfect fit.
Don't feel sad as we are here to help, Dace. Message us here http://m.me/shapermint with your order details, so we can help find the right fit for you. No worries, exchanges are on us!
I received my order fast and it's 2 bras, very comfy and fits great. However, site started off in CAD and then i was charged in USD, so way more money and there was a first order discount that I was unable to use on my first order, but I've received daily (several) emails for that discount and others. I would have rather been charged in CAD and been able to use the offered discount (quite a large percentage off).
Products used:
2 bras
Hi there, Andrea. We'd be glad to look into your order and give you an update. Send us your order number and email address here 🔗https://m.me/shapermint
I sometimes forget I have a bra on because it's so comfortable. No more underwires for me ever!
First - Shapermint has been nothing been accommodating. I ordered a bra that people raved about as the most comfortable bra ever. That was the main selling point for me. I have now had 3 bras delivered in ever increasing sizes, hoping that would make the difference. And while they offer an incredible exchange program, none of these bras are my definition of comfortable. The last delivery would make an excellent compression bra for exercise, but definitely not for everyday life and lounging.
I purposefully asked ahead of time about the packaging being discreet and they assured me it would be. Then of course when it came to my office my boss brought it to me in a big pink envelope with the word Shapermint in big letters. I was so embarassed! I contacted the company & they said all they could do was give me 10% off on my next order. What next order? I'll never order from them again! I'm so mad!
Tip for consumers:
Watch out for bright pink packaging with Shapermint printed in large letters!
Products used:
Shapewear tank top
Oh, no! Really sorry to hear about this, Alissa. We'll surely pass it along to our team, and we'll make sure that this won't happen again. Hope you can still give us another shot next time. We're just a message away if you need further assistance. Here's our FB messenger link: http://m.me/shapermint.
This is not my first experience with Shapermint, we've become fast Friends... Reasons you ask: They carry all our Undergarment needs, as well as Tanks, Leggings etc... Here's the Kicker, if YOU made a misjudgment or mistake, they are Right on the Spot to assist and Correct!
I thought there would be snaps or some kids nd of fastener in the crouch area making it easier to go to the bathroom.
You can go with a bodysuit, Diane. We'd love to help you! Can you send us a DM with your order details so we can quickly sort things out? Hope to hear from you soon!
I wear the leggings everyday. I love them. Glad I have 4 pair now. The bra is okay, but not anything to buy again. AND I'm still waiting for two bras that are out of stock, it seems.
Glad you loved the leggings, Julia. We'd love to know more about how the bra fits. Our FREE exchange got your back. Allow us to check also the status of the remaining items you have. DM us with your order details here: http://m.me/shapermint
I love the product, it's great! That's why I placed an order. I do not like the check out process where it keeps prodding me to buy more - not once, but twice! Once I've decided, I've decided. Then I get an email saying they are holding my order while I have the opportunity' for the third time!... to buy more. Just let me put my order in and be done. Thanks
Again, love the product!
We're happy to hear that you love the shapewear we offer, Diane. Sorry about the check-out process on our website though. We just don't want you to miss out on the awesome offers we have, but we'll take note of this feedback of yours. And if you need anything, we're just a DM away at http://m.me/shapermint
Just received my new Shapermint leggings and it doesn't hold anything in its a cheap material with lines on the sides like a track suit. What happened to the plain black leggings? This is not what I wanted! I have ordered several in the past but if this is the quality I will be getting from now on. NO THANKS! I will be returning it now. Its a real shame they have downgraded their quality.
Hey, Samira. So sorry you're not happy with your leggings. Can you message us your order number through Facebook Messenger so we can check it out and have it replaced for free? Here's the link http://m.me/shapermint
A very soft comfortable no wire bra. It doesn't have as much lift as I'd like, but I'm keeping both colors. They're great for the gym and physical therapy.
Shapermint seems like a great deal on the surface, but it's actually not. I was a first time buyer, if not just shapermint, but actually shapewear. I read the sizing guide, and chose the best size according to the chart. I tried one of the camis I ordered, did not like the fit, it constantly rode up at my hips, because I have a butt. Anyway, I decided to return the items, I expected to have to pay shipping, or a restock fee, but I actually paid way more than that. The company advertises hassle free returns and exchanges, what they mean is ONLY exchanges. They want you to keep the items or exchange for different items, so, they entice you buy only returning a smaller amount of your original purchase price. Let's be honest, no one reads return policies, because hassle free usually means hassle free. This company is dishonest, and is a company you may actually want to take the time to read the policy. Otherwise, you'll get gypped. Definitely not worth the hype or investment.
Tip for consumers:
Read the return policy, the “easy” returns is a total lie.
Products used:
None. I did not like the fit and returned both, even if it meant losing money. Which I lost way more than anticipated.
We understand how fairly unjustifiable this can be on your end, Kristy. Your satisfaction is always our priority and if that comes with waving the return fee, we’ll be happy to do it as an act of showing you that we value you more than that amount. Kindly send us your order details herehttps://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there.
This seems like a good company. I would order from them again. My lower rating is because the bra cups are always coming out of the the little hole. The fabric is so smooth even taking the bra off they slip out. I think I'll tack them in. It's so comfortable though! It's like I'm not wearing a bra at all.
I have never ordered from this company before. When I ordered two pairs of leggings, I ordered the size according to other brands like them.
When my leggings arrived, neither one of them fit, I tried to contact customer service and all I could get was a live chat person online. I could never find a phone number to talk to anyone.
The operator who is via chat told me that my leggings were final sale purchases and there was nothing she could do to help me now I'm stuck with two pairs of leggings that are not only too small, but they're ugly, I will never purchase anything from them again!
We'd love to check and look into it for you, Kristen. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.
I'm usually a medium, so that's what I ordered, but the bra is tight around my ribs and the straps dig in to my shoulders leaving marks. So size up!
I wear a large and have lost 13lbs yet the product is very hard to pull on over thighs and hips. It's a struggle truly. Hopefully with the loss of more weight that will be reduced.
Don't worry about it, Donnie. We can exchange it for a larger size for FREE. Simply send us a DM on Facebook, and one of our fit experts will help you.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sorry to keep you waiting, Sandra. We'd love to check in with you and would love to help you out. DM us here 🔗https://m.me/shapermint for assistance.