Sheplers

My wife ordered a pair of Dingo boots. They came quickly but not in a Dingo's box and the soles and heels were scuffed a little. I started the return and found that they want to charge a $10 "Handling Fee" for us to return used goods! Fortunately, my wife says it's not bad enough to lose $10 on, but we will NEVER buy from these scumbags again!

This company is the worst when it comes to returning merchandise. They charge a $10 fee per item not order and they also charge a restocking fee. A shirt that I returned which cost me $46 was refunded by the return for only $24! I called and complained and the customer service rep didn't even care and just stated that was their policy. Buyer beware…. Don't order from this company! You will be sorry if the item has to be returned!

After waiting only a week, I was super excited to finally have my turquoise leather jacket. It is extremely gorgeous, however, although the tag said "XXL" it definitely fits more like a small or medium. My grandmother is now enjoying the jacket but I honestly shed a tear or two because I thought I had finally found a beautiful leather jacket that would fit someone taller and broader. Very first purchase and also the very last.

Ordered a $228 leather vest for my wedding and there was delay after delay and just today on May 24th, I get an email saying the order was cancelled b/c they don't have it. I NEVER write bad reviews. This company is horrible. Will never buy from them ever again. A shame b/c I'm heavy spender too.

I ordered boots 3 weeks ago and made many calls to customer service. In stock, in our warehouse. Will ship tomorrow…. Yeah right… today got an email they canceled my order. WTF. DON'T buy from them. Not happy with the way they handled this!

Sheplers just informed me my order is canceled,I ordered it on Dec 4.
Thanks great service...NOT!

First, I have ordered successfully from them. Shipping was slow, but I got what I wanted.

However, twice now, I have tried to order via the website, and had total failure. First time, I just could not for the life of me get the order to complete. Tried three times on three different days. Gave up, emailed them, their response: nothing.

Second time, I spent about an hour carefully picking out shirts. Placed the order. Wait. Wait. Wait. A month later, nothing. No charge to my card, no confirmation, just nothing.

I won't bother again.

Bought a few belts from them and was very disappointed in their quality. One of my favorites started to break down after a year, just like car parts only made to last so long, just after the warranty expired. Very sad. But they were very sorry, I guess that counts for something.

I was very interested in purchasing cowgirl boots for my wedding. I had some questions before making my online purchase so I sent an email to the customer service email which states "We aim to respond within 24 hours." Well, that email was sent on May 18. I also followed up on May 23 and still no response.

Hello,
This was my first time ordering from Sheplers.com.
I've read some pretty negative reviews about you! That scares me...
I don't know if you ever read reviews about your company?
First order of 152 EUR
Question: 1) Why did you only ship 2 items in 1 package?

Question: 2) Why did you make a second expedition? Why not ship all 3 items at the same time? But why?
In the customer area on the website
They got the shipping address wrong!
An address in Israel!
Sorry but I live in France!
May I expect an answer from you? Please.
I hope

I ordered a pair of boots online. I got a confirmation when they received the order, I paid through PayPal, I heard nothing for a month. I called customer service after having my emails ignored, when I gave the order number, she put me on hold, I was disconnected and couldn't get through again. An hour later, I received an email telling me that because they couldn't verify my information, my order had been cancelled. Quite a coincidence that on the day I inquired about not receiving my order, they suddenly realized my information wasn't verifiable. So I called again, this time the woman I spoke to was very rude. She spoke over me, did not let me finish a sentence and told me the reason my order was cancelled was that they'd called my financial institution and they wouldn't verify my info. I managed to finally tell her I paid through PayPal, not a bank. She paused, and said that it's the bank they deal with. So I asked her to explain that to me, since she wouldn't have any bank information for me, it was PayPal. She began to speak loudly and changed her story, telling me that my "zip code" wasn't verified. I told her I'm in Canada, so it's a postal code, which includes letters and numbers, I have the confirmation email from them with my postal code written correctly, so that couldn't possibly be the problem. So, we went back to the story about my financial institution being the culprit. So I asked her if they'd spent the last month contacting a Canadian bank about me, but then today, when I called them, just decided to cancel my order? At this point she became belligerent, I asked for a supervisor, she put me on hold, and that's where I remained for 45 minutes. I carried on with my day, my phone at hand…, no one ever came on the line. After writing this, I will call them again, just to push back.
They took the order…, they just didn't bother to process it.
When I called, they realized that hadn't bothered with it, so simply cancelled it. It's a hell of a way to do business.
I'd suggest strongly, that you purchase elsewhere. It's a shady, dishonest company to say the least.
P. Sawyer
Toronto, Ontario Canada.

Purchased 2 pair of booties 1 pair is correct other pair is a pair of random booties not even the correct size. 2 emails later 4 chats later still no reply to my emails. So far for a response within 24 hrs. Getting very frustrated. Wouldn't buy again from them.

I placed an order 9 days ago and it hasn't even shipped! In this day of quick shipping and excellent care, Shepler's is lacking. Who would think it takes 9 days to even leave their warehouse? The order is a birthday gift which although order two weeks before the big day, will not certainly be late. I wish I had read these reviews before placing my order. Very upset with myself for ordering with this company.

First time buying from these guys.
Was looking for a new pair of Cowboy boots.
They don't sell close to where I live.
Picked the pair I wanted, and within 2 1/2 days there on my doorstep.
Ii live in Canada and the city I live in it takes 3 or 4 days to get a package across town.
Now for the boots themselves.
Excellent fit, excellent, quality. They are exactly what they advertise.
I don't think I've ever had as good an experience buying something online as dealing with this company.
Will definitely buy from them again.

What horse crap!. Sent to my old address even though I changed address on line. Account reverted back to old address and wouldn't let me change again. People who received the package immediately sent it back.

Sheplers then gave me a $51 dollar refund on an order that cost me $84. So I guess they get a quick profit for being incompetent.

Bought a hat from them. Hat was shipped inside a box with little packing paper. No hat box or any kind of protection. Hat was smashed by UPS. Not messing with hassel of returning it since it has to be dropped off at a UPS location which us an hour from where I live. DO NOT BUY FROM THEM!

I can see why this company has a 1.4 out o 5 rating. I made an order on the website, I live in Canada so it is an international order. The order went through and just hours later I received an email saying they had cancelled it. I emailed back asking why, I was given 3 vague reasons. The last of which was that my credit card info did not mach the billing info. I went and removed the info, retyped the exact credit card number from my card in to their site. It went through and later I received an email saying that it was cancelled. I phoned in and spoke to someone that may or may not had a pulse, he was less than helpful and told me I needed to call my credit card company to get their fax number so they can send in a paper to have the charges released on my credit card... I spoke to the 'Team Lead' who never once apologized or showed concern that perhaps the issue is with Global E, the site they use for international orders, she was rude and ignorant. I did call my credit card company, they said they don't understand what the issue could of been, the card is fine. Shepler, the original ignorant customer service ( I use that term generously) called me to 'follow up' he didn't even identify himself, in a monotone voice just said the same ignorant comments. I can honestly see why Americans think Canadians are so nice, if this is the type of individuals you all need to deal with. As a business owner myself and manager of many staff, I can say the level of negligence and rudeness in which that was handled was amazing. I have sent emails to all of our western themed businesses about this and they agree and are changing companies they purchase from. Get it together Shepler's, if you want to be $#*!s you shouldn't be dealing in the front lines. The level of frustration here was unnecessary.

I should've read reviews before ordering! From day one its been problems with my order and tryna return it. This fraudulent company only wants your money they DO NOT care about the product the customer or their concerns...(WARNING) DO NOT SHOP HERE!

I ordered a pair of riding boots and after two weeks had passed and still had not received them I decided to track the order and to my surprise the order had been canceled by Sheplers! No one notified me. I then sent an email asking about it, no answer. Sent another email requesting my money back and again no response. Took a screenshot of my credit card statement showing the charge and again requested a refund. I have gotten NOTHING! I always do business with Boot Barn and just thought hey, I'll give Sheplers a try. Never again!

Ordered and paid for a pair of boots that were never shipped; filed for a refund that was never received; follow up by their Customer Service, still no refund. So, no boots, no money. Worst online buying experience with this company. Run the other way.

I see I am not the only one with a bad experience with returns. Return process was horrible, I will never shop with them again just for this reason.

Literally charged my card 5 times for 1 purchase, have to shut off my card as it continued to try charging my card but ny card declined.

... I bought jeans from Sheplers twice over the years and never had a problem. I recently purchased a pair of jeans the same size I bought before (I'm still wearing them), and they were HUGE! Way too big. So I decided to exchange them, this is where things turn disastrous. The user interface on the returns page is a joke. I tried to exchange them but the radio button for exchange would not work. After a phone call I was informed that I couldn't exchange them because I paid through PayPal. What the heck has that got to do with the price of tea in China? They said there would not be a $10.00 charge for the return shipping. That was simply a lie in the making. My original cost was $43.40. My refund to PayPal was $24.97, fool me once. I bought the jeans from Amazon for $27.00 (Same jeans, same label), plus tax, free shipping. Never again will I purchase anything from Sheplers. I cannot recommend this company to anyone, use Amazon for best price and honest customer relations/service...