ShipitoReviews 872

THIS is a holly $#*! company, nearly scam all my packages.
I have 4 packages: 2 under exactly my name and 2 under my name + agoya (write by seller)
But the lock my account and have to verify 100%. I do as they said, archieved 110%, i very happy to ask them remove the hold on my account. But 1 day later, they say my IDs are fake?! Oh my godness, how can i fake my passport and driver license?
Finally, recommend all of you stay away this company.
P/s: If Shipito dont release my package, i'll shut you down as my way. SOMEBODY WANT TO JOIN ME TO LET SHIPITO DOWN CAN EMAIL ME: *******@gmail.com

They made a mistake on my shipment and ended up blaming me for their mistake. The customer service is awful. Don't even waste your time with the chat support because the agent will tell you to email customer support. Their "COO" Jason Luong responded to my emails with the worst tone and attitude I've ever seen from a company.

Avoid at all costs! Not worth the risk and the headache of dealing with this company.

This business is terrible.

The verification process is much to complex. The website is horrible.
The shipping calculator is totally inaccurate, I was shipping and the actual cost was 50% higher then the estimate.

The managers are rude and not friendly.

I would defiantly suggest going with another company.

Frankly these people have the hardest verification process I have seen, I am an expat living in Mexico and have been using mail forwarding services for 7 years. I´ve never come across a company so inflexible, uncooperative and unwilling to help. That said their packaging and shipping prices I have found hard to beat. I´m now verified and my wife sent my birthday present to me at this address, for some reason my name was not on the shipping label but I asked them to open the package and look at the invoice. I also sent them the purchase email where it says she bought it but it was shipped to me at my address. They won´t release the package unless I verify her even though my name is on the invoice as the shipping receiver and the email order confirmation. They are a bunch of W...

Horrible experience with this company. Use US credit card. Don't use US credit card. Use US address. Don't use US address. Had stuff shipped here before I was asked to add all of these extra verification documents. Once items were there, I couldn't do anything but go through that process, which was, frankly, ridiculous. Then, my account kept getting "locked" because I was using my US credit card which they had that address on hand and using my Paypal account was what originally got it "on alert." Really inadequate information available, clunky website, not clear instructions on consolidation available, and really not a company that is helpful for expats. Can't wait to get my shipment out so that I can cancel my account and NEVER use them again.

Package arrived in good condition though it took longer than expected, nice service

Excellent customer service. When I wasn't sure what to do next their on line chat people were great. Package arrived very quickly and I was able to track on TNT website. Would use them again.

I think from reading all of the below reviews a lot of people do not follow the process steps required by Shipito to have your package received and delivered.

For me I followed their process, my package arrived and within 1 day it was sent out - now I should add that I made a mistake of paying for my shipping via a paypal account that had been originally registered by my father, so the payee was not my name and Shipito placed my account on security hold - this is completely understandable as they have a business and clients to protect.

I spoke to a really informative and friendly customer service representative who stepped me through the process to fix my mistake and within 12 hours it was complete and my package sent.

Personally I have nothing but positive things to say about them and am not certain why everyone else has so many issues - which again, I suspect is because they do not follow the outlined process.

Terrible experience. BEWARE. After taking hundreds of dollars for shipping, suddenly my account gets "locked for security purposes". All because my billing address is different from my shipping address. Now I must verify my credit card (which they charge for), supply two forms of official ID, digitally signed documents, as well as printed and signed original documents, notarized by public notary - posted by mail from Australia to the US (which will take weeks). All because my billing address is different from my shipping address. Nowhere on their site do they state this as a rule. Absolutely preposterous.

I wish there is 0 star, they donot deserved even 1. This is a real scan and pain is $#*!. Site told you it is very simply sign up a account and have your thing forward. After sign, ask you ID, credit card personal information, seriously? R you out of you mind, I will send my personal information to you this small online business, put my credit card at risk, maybe one day someone spent my credit $******* and I didnot know how and who. So I ask refund, as the previous review, they have difficult process, non responded, I ask paypal to refund.
And unfortunately my purchase has shipped out and this business has my package, that is a nightmare. It endless pain harassment, complex process. I still havenot my package ship it out. They might keep the package and re-sell. Just simplr forward a package but they made it very stressful and complex. I pretty sure who rate 5 start, it is their staff rate for themself. This is a real $#*! site.

It is scam, it shall close up. This business shall not online. I will report it yo BBS.

They take your items & your money, thankfully you can still open a Paypal dispute...

When my item arrived that their warehouse, I was told that my account was on hold & they wanted my credit card details. I found this very unprofessional & requested a refund of my money. The staff made it very difficult to get my refund, to the point that I had to open a paypal dispute. Only then did they refund me.

Why does Shipito give you the account & address, only to make it an impossible process to get your item sent to you there after.

This is a scam, I would suggest that everyone avoid them.

It was terrible service. The website was difficult to use and did not fully explain how to pay, what I would be paying or anything of the such. I am a school student who does not have that much money. My package as worth $40, and the shipping was apparently worth twice that! When I finally worked up the money to pay, my package that I received had items inside (makeup items) that had been torn and broken open. ALSO, it was a ridiculously light box and overly large for what was inside. If the box had of been smaller, my shipping would not have been so damn expensive!

You can not rely on their shipping calculator, until you have your package inside their warehouse. I have used many times shipito and I was happy. I checked their shipping calculator before sending a package to their warehouse in Austria. It return me back Fedex and the AT post. I prefer Fedex to have it delivered to my address in one week. As my package arrived to their warehouse in Austria, I realised that my only option was to pay nearly the same amount to send it with AT Post Standard and received it in 20-30 days. The problem was resolved next day by Shipito's support and it was due to Fedex. Fedex did not recognize my street name address. Shipito fixed it for me.

Similar to many others here who have commented on the number of documents to pass their test in order for them to ship your shopping to you. I also agree with some who suggest they deliberately make sure you do not pass their test hence they auction your goods. This is really cruel and heartless of them.

Documents to prove your identity that have passed many government departments of the world have failed Shipito's test.

Drivers License, Passport, Identity Cards with photos are not deemed as suitable identities of 2 types? I wonder what is to them?

Have sent a package to shipito (and pay for a upgrated virtual mailbox), after 2 days, I've an e-mail to say me they refuse to send it to me and told me to return the package to the sender... I make another deposit for sending back the package... 7 days after, the package is still in their center, and are still not shipped back... they ask me now to send a copy of ID card, passeport an others papers... during this time the package is blocked, my money too and I can not be refounded...

DON'T USE THAT VIRTUAL MAIBLOX COMPANY! Just fuc*ng scammers

I use shipito to JAPAN.
Consolidation 4packages, TNT economy
They did not consolidate my packages well, the total weight was to be 61.1 lbs, but I asked most minimized option that outside packages and labels should be cast aside. I found the many extra trash packages inside the box I received. I think they must reduce the package weight more. And TNT also charges additional local fee. And their Customs declaration was irresponsible. Finally, I had to pay much than expected.

I have been using these guys for nearly a year - they are awesome.

Everything made it to Australia - from google glasses to my latest computer gaming chair which is enormous (it was expensive but the stupid merchant wouldnt deliver to Melbourne)

The customer service person I spoke to was awesome too, she even tried to take the chair apart and put it into a smaller box to save me fees.

Im writing this as I dont think all the negative responses here provide a fair representation of their value..