Shipt

Shipt always gets it wrong. And then when you call customer service, there is no one in america and you have to fight the language difference.

Drivers can become locked out of their app because customers ratings. My daughter got a 4.7 and was unable to work again. The email they sent her said permanent. It is kind of ridiculous that they don't let the drivers explain anything to the., they just go off a rating. Brother in law got locked out also because he delivered on an icy day. No one else was out. He was late to the customer and they gave him a bad rating, he lost his only form of employment because of his health. It's ridiculous. EVERYONE NEEDS TO QUIT USING THIS SERVICE, they treat their "employees" horrible.

I ordered a few Christmas gifts for my son and double-checked that they were in stock at my local Target. What I received did not resemble anything that I ordered, and the items cost quite a bit more. I thought the shopper had mixed up my order with someone else's, but learned that he thought they were suitable replacements (they were not). Other items were completely missing from my order. I shouldn't be charged a delivery fee when I can't keep anything in my order, on top of having to spend extra time on returning each item. I don't think I will use this "service" again.

I was a shipt shopper for 8 years, maintained a 4.89 rating. I worked my butt off this holiday season to ensure customers had their orders fully fulfilled. 2 days ago I was deactivated for no reason at all. They sent me an email saying I violated the contract, but they couldn't send me a specific reason. I delivered in bad weather so many times I lost count, I have 100's of preferred members and just bam deactivated. Other people have said if you make too much money with them they will fire you. Really sucks because I loved my job and my customers. Now I'm stuck jobless and struggling and without a real reason. Be careful if you decide to work with shipt. They are heartless and do not care about their shoppers!

After I unpacked the groceries, I realized I was missing an item. It wasn't expensive but I wanted to use it for lunch I was making for friends. When I opened the app to check the receipt, what I learned was much more important. The receipt noted a substitution had been made for chicken breasts. The chicken I ordered was $2.39 / lb. The receipt noted the substitution was $4.39/lb. After closer examination, I noticed the label on the package was $2.39 /lb not $4.39. The label said the pkg of chicken cost $13.65. Shipt charged me $23.27. And, the over charges didn't stop there. When I finished reviewing the store's price vs what Shipt charged, the difference exceeded $50. As a consumer, I shop sales, deals and bargains to stay within a very tight budget. If I need to double-check whether a delivery service is padding the receipt, my next step is to reach out to the government agency in Washington to report the issue and the store that chooses it as a delivery partner. This was only my second delivery from Shipt. It was also my last.

The pay is poor, I can never get a shopper as a customer and they've taken free memberships from all of their previous shoppers which was supposed to be provided as long as shipt was running. Company must be going under.

I had a Shipt account for my elderly mother. She no longer needs the account. I have tried to cancel this account 4 times online. I was repeately told to call them. I kept receiving a monthly charge for the account even though I requested to cancel the membership. I DID call and got a live chat who sent me to someone, who sent me to someone else. They actually questioned my reason for cancelling. Well... gee, Mom died. OKAY!?

Had to cancel my order again...guess no one wants to work hard (barely) at the Key West Shipt /Publix grocery store...Shopper had the (gaul) to tell me the Deli was closed at 5pm so I called and spoke with the Deli manager who said this was not the case...I asked for that shopper to never pick up my order again...Next! Hoping to get a better shopper but had to take the time to cancell and reorder...

Lazy, disrespectful attitude. To lazy to call and explain. Disgusting service. Target needs to stop using them

The customer service is a joke!
I never received my order and the non English lady I had to deal with was completely incompetent! She put me on 4 times. And kept giving excuses to put me back on hold. Finally I hung up on her after 20 minutes of nonsense

The package was attempted to be delivered on Sunday rather than Monday. The delivery location was to a UPS store P.O. Box. The store was closed and the driver was informed when he text me that the location was closed. He told me it was my problem and the package was left. So if that is true at best case he left a package outside a closed UPS store in the middle of a shopping center which was completely illogical. At worst case he stole my package. I will avoid anything delivered by the company, and stop ordering from any businesses using them to deliver.

Here is the UPS store info they closed at 4:00 p.m. on Sunday at the time of writing this!
https://locations.theupsstore.com/fl/windermere/6526-old-brick-road
Attached is a screenshot of the texts from the driver!

By far the worst company As a delivery service I have used to make a extra living for my family. Last few days im off i do a few hours to make extra funds to pay a few extra bills. I completed 11 orders and did not receive not one tip from customers. Boo hoo what a pathetic out come! I should not have to wait for customers tips! Im going to stick with Instacart! Everytime i call I get a different story. By far the worst company ever!

Charge for service then overcharge for products. I am unable to get the sale prices that my store is offering.

I thought my bill was high, then went through the entire bill…virtually every item was marked up 30% or more! They say you frequently pay an extra $5 on a $35 order…try more like $10-15!

That means an extra $30 or so PLUS extra sales tax PLUS the tip PLUS their membership! Buyer beware! I will be notifying our Attorney General and the Better Business Bureau.

This company is incompetent from top to bottom! They offer 2-hour delivery windows that their Shoppers can never honor. Their customer service department never seems to know what they're doing or what you're talking about. I once was missing a $4 item and the customer service agent almost credited back my entire order of $68 before I stopped him. I've had their Shoppers be openly rude I'm more than one occasion I was offered a credit of $30 for a completely messed up order to find I only had a $20 Credit in my account so, so not only are they incompetent they are dishonest.

We have one shopper in our area that is great, but one girl selects my order, doesn't send the intro text, and then dumps it after an hour. I've contacted Shipt about this several times and they say she has to complete an order and then I have to give her a bad rating to not permit her to select my orders anymore. I live in a small community so I'm sure it's the same person that does this.

The bad part is that they won't block her otherwise. All this after she said she was going to shop my order. She immediately dumped it and the Shipt customer service disconnected. I had to contact them again

Disputed money supposedly owed on my account. Was unable to place an order due to this balance. Asked to speak with a supervisor. Was on hold for a long time and during that time Shipt accessed my credit card and took the money anyway even though I challenged this. When person came back from having me on hold they said everything was ok and I could go ahead and shop. But in reality they just took it. Never spoke with a supervisor.

Worked as Shipt Shopper did 165 delivery only rated 58 times and most from when first started got $100tip then next day deactivated for low rating makes no sense all my stats 100% delivered and on time so harsh they just throw people off like that

I've used Shipt for almost a year. I have found that it has been well worth the fee. The Shoppers have always been good & the communication has been very good. Also the Shoppers have been very polite & professional. The only time I wasn't satisfied was when I asked the shopper not to put anything on plastic unless absolutely necessary. She used several plastic bags for every piece of produce & none of it was necessary. Other than that it's been great.

Their drivers are clearly the laziest drivers around. Anytime I've had something being picked up by shipt, the "shopper" cancels it and I end up getting regular delivery. It's a complete waste of time.

I want an answer WHY your courier didn't take my signature since it was mandatory to have a signature to deliver the package with a value above $500, I would also like to know if she left it at my door why didn't she take a picture to prove it your honesty? Now she is claiming to have put it inside the trash bin? That doesn't seem professional to me... I bought it with Best Buy... but you guys are obliged to question your employee so that they can solve my problem. Or you think it's normal for a person not to provide any proof of their delivery, it really scares me to know that a company doesn't have any kind of rules. I'm already tired of this situation, I keep calling to try to solve a situation that you clearly know that the error came from within SHIPT. If you are not responsible for what happened my only alternative will be to go to a TV channel. I have a police report, I have all the calls (with some different versions given by your employee) by phone recorded and I have the image of your delivery person! Consumer rights have to work. So that this does not happen again with the next buyers

I worked for shipt during Covid. Haven't worked for them for a couple years. Then out of the blue I get calls from their customer support saying customers are saying they got notification that the order was delivered but they did not receive. So I was like no not me. Well after 6 calls from them I called back. Found out the orders were in a different state than me. I got an email saying the direct deposit was returned cuz the account was closed. No one has called me back to get this figured out.

The culture is unreasonable. You must deliver furniture, space heaters, etc in a projected 1 hour time frame. We are not a moving company. Kelly Caruso is a terrible CEO and promotes intolerance and unrealistic expectations. Customer fraud for missing items with proof of delivery is not addressed. Email "support" is the only contact method with no response. Must maintain 4.7 ratings or deactivation but platform cannot keep over 4.0 elsewhere. Pay does not include travel time to order pickup. "Rating Forgiveness" is a joke and seems to be automated and arbitrary. Data usage is gigabytes per hour and crashes constantly.