Shop.clevelandbrowns

Order # 365-1202-9874: I wrote a review about Fanatics.com in August 2016 that reflected the poor customer service and impacts on Military serving overseas. *** I did not order from anything related / operated by Fanatics for 3 years because of the last incident. I placed an order for two jerseys and had them sent to my father in Ohio so he could send them USPS Priority Mail. It took 4 days for him to receive the jerseys and 9 more days to reach my military APO address. This was done to avoid the "6 Week" shipping because they originate with FEDEX and then transfer to USPS, resulting in Space Available Mail and 6 weeks in transit. The jerseys arrived today, everything appeared good until my son tried on his Beckham jersey and it was too big. I noticed it was a "LARGE" and we ordered a "MEDIUM". The packaging and the tags were M, but the actual shirt size in the lower left side was a L and it was the same size as one of my older jerseys. I called customer service and China sent out the replacement in "M". However, she then told me that since I was overseas, I would have to pay for the return shipping. I could not believe what I heard, became upset and asked her why should I pay return shipping for your company's mistake? I asked for a supervisor and spoke with Kayla. I argued with her about paying the return shipping and quoted my previous run in and dissatisfaction with Fanatics. Told she I would not pay to return the jersey and I should be able to keep it since they messed up and then tried to make me pay return shipping. She then told me she would refund the cost of the return shipping (only because I was upset and mentioned online reviews ie Sitejabber). She then refunded the shipping on the original order (to my Dad's house in Ohio) for $13.99. I had to argue with her because it cost my Dad $14.35 to mail it to me at my APO address and now he had to do it again. She then returned $12.00 more to my card. We just lost $2.35. I was told to send a copy of the USPS receipt if it cost more than $13.99. ***I purposely wait until I am in Ohio to buy my Browns gear or my family goes to $#*!s or the HOF Shop and then ships it to me. NEVER AGAIN WILL I SHOP FANATICS ONLINE OR A SHOP THEY SERVICE THRU FULFILLMENT! ***UPDATE****: After fully reviewing the "Return Label" I was sent, it was for FEDEX OR USPS and a "free return". To bad the supervisor did not even know this when she had the customer service rep send it to me. Bottom Line is I DID NOT have to pay for the return shipping of the item. They returned the original shipping costs and most of what my father had to pay to ship it to me. They shipped the new jersey expedited and did not charge shipping this time. *** Still not buying from a Fanatics fulfilled Team Shop again, always a headache and always have to argue to get them to "Do the right thing" in regards to customer service. ***Update - They refunded the full amount of the jersey after it was received and processed. Think it was not intended to happen based on conversations with CS