I am absolutely appalled that you think your olympic gear is worth the amount of money you are charging. Better quality that remains to be proven and what ever happened to promote Canadians not your company. Apparently greed trumps all. You seriously should NEVER have gotten the contact for Canadas gear you are obviously not promoting the athletes you are promoting your name. I hope Roots Canada gets the contact next they were affordable YOU ARE NOT and never tried and to say you are cheaper the the United States WHO THE F. K cares we are Canadians not Americans. It still boils down to GREED!

Two days this week I have been on a chat with an "educator" from Lululemon who really end up being non-empowered parrots who literally have nothing they can do to help you with except wasting your time. My order was saying it had not processed and when talking to a chat help they wanted to send me to an "Educator" who never showed up after waiting for 20 minutes. When I went back in to my order the next day it had a ship date after waiting 6 days to see if had even been processed. Recently I had received a discount code as a thank you for shopping Lulu last year (thousands spent for myself and my family) and the email mysteriously "disappeared" today even though I have been looking at it almost daily as I was trying to decide what to get. Now, I understand that maybe by clicking the link it may have activated and when I didn't order the same day it could have been unusable, but the "educator" could not tell me anything and just kept saying they had no access to any discounts and no explanation. Both times a complete wast of time and absolutely no information given that could educate. Worst customer service experience ever.

I purchased a backpack from Lululemon. It got shipped across country versus my location I put in the order. I was on hold with customer service for 80 minutes. All they did was offer me a refund and priority shipping when I had to pay for my order again! 80 minutes for that. Apparently it is lululemon policy. Even though someone is enjoying my stuff for free, myself as the diserviced customer gets nothing! I am so disappointed, I will not be ordering from Lululemon again.

I am small--5 feet 1 inch tall and weigh 88 pounds. I usually wear size 0 or 00, but because Lululemon's sizing seemed to run really small, I ordered a size 2. They fit everywhere except in the waist, which was MUCH too small. When I went to exchange them, I discovered that they were on sale, so the sale was final! What kind of store doesn't allow items on sale to be returned? And whoever came up with Lululemon's sizing must expect women to be shaped like Barbie. Beware of this expensive, customer unfriendly and women unfriendly business!

I purchased an item online and wished to return it. It wasn't giving me the option online so I emailed customer service. I was told I could take it to a store to return but it was the stores discretion if I'm they wanted to accept it and if I wanted to do it online, I had to wait 5 weeks, minimum because of the Christmas holidays. This was end December that I contacted them. I wrote them back and told them this was not possible and I would sell my item on Kijiji and not purchase another item from them. I also explained that I wanted to stay out of stores due to the pandemic. No response. There are better items out there with better customer service.

Worst customer service ever! They don't help or try to solve the problem they just keep telling you you have to wait! I have been waiting for an order for 2 weeks and had to wait that long in order for them to tell me now they have to trace the package so I have to wait 6 more days before they will send a new order or refund me. If you do chat they pretty much just end the conversation when they don't want to help you anymore! Almost like hanging up on someone!

I contacted Lululemon this morning to seek a refund. Ended up with Michelle, who was absolutely wonderful. Polite, kind and in general just good at her job! Thanks, Michelle!

If I could give 0 stars I would. I unhappily received a gift card to shop here and found one pair of leggings that I liked, they happened to be on sale so I got 2, I even bought larger than my size and they were tight 3 inches up my calf. I'm 126 lbs and size 4-5 is what I wear normally, I got a 6 and they're far too tight. Oh and surprise, no returns allowed (which I found out AFTER placing my order) even tho the website advertised "hassle free, free returns" so basically it was entirely wasted money. The material is uncomfortable and they were passed my belly button and the crotch was hanging down 3 inches. If you are skinny and want to feel like a whale and wear super tight clothing that costs a fortune, you're shopping with the right company. For anyone else I'd recommend you steer clear. These leggings are sized very small and far too expensive even at a discounted rate, such a terrible experience.

If I could have given zero star I would have. I placed an online order on November 22 and have not received the merchandise as of 12/28. I have tried to call customer service numerous times and was placed on perpetual hold. I emailed and requested a response, none received. Now I will attempt to get my money back. Never again will I place an online order. Buyer beware!

I was highly unsatisfied with their products and policy. I got leggings and the size was too small and i wanted to exchange them, they only gave me $59 for the price of a $98 leggings. Rediculous. They legging quality was not even very good. They get the fuzzy balls all over the pants and it's not even over time. By the 3 or 4th time wearing them, they were already at that state. In the back, on the shins, and in the crotch. Not worth any of the price they sell these products at. They should be disgusted with themselves considering the money they make and they won't even let you exchange for a different size. Over priced and overrated.

Staff is rude, uneducated I watched as they chased a person around the store and refused service. I left my items right then and there!

I asked a few simple questions to two lady's in the Lululemon store at the Clackamas mall and there response were not very nice. They did end up answer them which i said thank you. But there response were very stern and rude towards me.

Misnomer description - single T-shirt, not a 3 pack. I and a few hundred people ordered thinking a 3 pack, but got one. Had to call twice as the first time, I got no response as the educator (read rep) promised. The resolution was a GC which frankly is as useless as Lululemon prices. Thought I'd give it a shot with the 3 tees, but guess not. When things didn't go right, i thought they'd be as classy as they portray their models to be. Not the case. They'd probably say our chakras didn't align. I'd say they don't have their website and ops together.

I made an order for a Christmas present for my sister. Made the order on Nov 28th and a couple days later I received an email that said it was shipped AND delivered. The delivery date was on Oct 20th, a whole month before I made the order. Are they psychic? NO, the package was shipped to New Hampshire and I'm in Arkansas. I was in line for "Live Chat" for over 3 hours and all they could tell me was to wait. After a couple more days of waiting in line for hours to talk to an "educator", it was finally said that they might have reused a tracking and/or shipping label and they have no idea if my item was even shipped or not. As an educator, I do not like their reps being called "educators".

I did not see any of these reviews before ordering, my sister just sent me a link to what she wanted. I am so happy that I took the precaution to pay via PayPal. PayPal looked over the tracking number and the transcript of the chat with Lulu. PayPal decided to refund my money.

Today I was at The Ross Park Lululemon and the gal who greeted me assured me that the wearing off of the material on a VERY EXPENSIVE hoody would surely be replaced with a new hoodie. I proceeded to purchase more expensive pants and at the counter the girl was quite rude and refused to change the hoodie( as I purchased more Christmas gifts). She looked up my son's account, never a complainer, and said, " nothing she could do about it unless it was on a seem!" Really?! The item was still in stock and the 100 and some odd dollar hoodie with a material defect was not the stores problem. She told me he may have scrapped it during a fall. Helloo, he's a grown man and does not "rough house " with his friends and he works in an office setting! Or maybe he scrapped it on the pew at mass in the morning! Don't give conflicting information in the store on the same time and day and don't assume he's 12. As a matter of fact I'm returning the said Christmas gifts I purchased.

IGNORE WHEN IT SAYS YOU WILL RECEIVE YOUR MERCHANDISE BY, YOU WILL GET YOUR ORDER WHEN THEY ARE GOOD AND READY. I ORDERED LEGGINGS WEEKS AGO AND I CAN'T FIND OUT WHERE THEY ARE. THEY ALREADY CHARGED ME FOR MY ORDER! I TRIED TO CALL BUT HAD TO HANG UP AFTER AN HOUR OF WAITING. WHEN I TRY TO CHAT ONLINE, I HAVE 549+ PEOPLE AHEAD OF ME, AND DON'T HAVE THE TIME TO WAIT.

SERIOUSLY DO YOURSELF A FAVOR! BUY ATHLETA THE CUSTOMER SERVICE IS MUCH BETTER.

Overpriced leggings and they won't even let you return them. PLUS, if you order online you don't recieve their famous shopping bag. It's so disgusting that I bought EXPENSIVE leggings for my daughter that were onsale and they won't let me EXCHANGE them so she can actually wear them. Not asking for a refund, just an exchange or credit. I will be spreading the word about how awful lululemon is, taking advantage of middle schoolers.

No service whatsoever whether its by e-mails, phone or live chat. No one answers! I've ordered 5 days ago, and nothing, not even remotely, is close to being shipped( they say its been processed by 10%, whatever that even means!) and they pride themselves on swift shipping. Oh and the call themselves ''Educators'' instead of agents! How presumptuous!