• Shopee Malaysia

Shopee Malaysia

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Overview

Shopee Malaysia has a rating of 1.18 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shopee Malaysia most frequently mention customer service, refund request, and free shipping problems. Shopee Malaysia ranks 667th among Marketplace sites.

  • Service
    46
  • Value
    43
  • Shipping
    44
  • Returns
    43
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
13
84
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Few times I have complain at Shopee Customer Service but no news at all.
  • Do update us by 02/01 before 5PM to avoid the cancellation of your refund request due to inconclusive proof.
How would you rate Shopee Malaysia?
Top Positive Review

“Affordable and convenient”

Amirul n.
7/16/19

This website offer things through auction that you can bit the price that you want. They offer discount on their item starting from RM 1. This is very good and fun.

Top Critical Review

“Scumbags complicit to frauds”

Kartika I.
11/28/23

Conspires with seller pk_ti who sells adult diapers. Sent me much cheaper version pre-opened (then resealed with staples) of the purchased product of the same brand. Upon receipt of returned product this fraudster lodged a dispute with Shopee saying the product's been "opened". Shopee happily held on to my funds, seller got the trashy tampered product back leaving me, the buyer with nothing but wasted time, energy and frustrations. Bye bye Shopee!

Reviews (90)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20) refund request (8)
Thumbnail of user v3r1t4s444
1 review
0 helpful votes
November 28th, 2023

Conspires with seller pk_ti who sells adult diapers. Sent me much cheaper version pre-opened (then resealed with staples) of the purchased product of the same brand. Upon receipt of returned product this fraudster lodged a dispute with Shopee saying the product's been "opened". Shopee happily held on to my funds, seller got the trashy tampered product back leaving me, the buyer with nothing but wasted time, energy and frustrations. Bye bye Shopee!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cloudsight
1 review
0 helpful votes
March 18th, 2024

Bad bad, very bad support, very bad design, lots of bug, cheating, want yo download invoice also cannot

Service
Value
Shipping
Returns
Quality
Thumbnail of user raynaldlim
1 review
1 helpful vote
May 19th, 2023

And their shipment guarantee is a sham. Even when seller missed the guarantee shipping guideline (SOP), a refund/cancellation from customer is rejected. What is the point of "Shipment guarantees"?

Just shop with lazada, in my opinion it's not without fault, but at least shipping is fast there and they seems to understand what customer satisfaction is more than shoppee which probably should have their tagline be "Seller satisfaction".

Thumbnail of user amiruln
3 reviews
1 helpful vote
July 16th, 2019

This website offer things through auction that you can bit the price that you want. They offer discount on their item starting from RM 1. This is very good and fun.

Thumbnail of user josephinekptan1053
1 review
1 helpful vote
November 9th, 2023

Recently bought a pants & it was a total disaster material. Can't wear at all coz is exactly like netting. Spoke to seller & seller ignored.
Raised refund & shopee rejected saying that refund based on quality can't be approved. Meaning? Seller can sell any non quality item or rubbish? So what's the point we buy from online for high price item?
Meaning seller can post up luxury item at high price item for a rubbish which cost only Rm1?

I demand for a fair response as buyer.
When I did the review in seller shop for that particular item, my review being blocked my shopee.

So so disappointed with Shopee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mingsinglim80
1 review
1 helpful vote
September 22nd, 2023
Verified purchase

I have raise a refund request and return iem in range and they can just cancel the refund request without checking. Once request check back they will mentioned to take time check and then let Supplier (DJI Malaysia) inform you that you pass 15 days and only can do repair.
Shoppee won't protect you even already reported Supplier close the refund request without reason with proof. Good luck to those that doing refund.

Tip for consumers:
Will seek Malaysia Consumer help to file this

Products used:
DJI Malaysia

Service
Value
Shipping
Returns
Quality
Thumbnail of user danmatthews907
1 review
3 helpful votes
May 26th, 2023
Verified purchase

My wife was short changed on an order. My wife paid for 10 but was delivered only one. Seller response has been very slow and admitted to being 'only human'! Are there monkey sellers/workers within Shopee?! Buck up shopee or wind down! Stop the rot & cheat!

Thumbnail of user chea3
2 reviews
1 helpful vote
May 10th, 2019

The best site to shopping. Easy to buy things. Easy to refund if get wrong or damaged item. Very like it.

Thumbnail of user vw73
1 review
1 helpful vote
October 18th, 2023

Shopee is the worst when trying to return an item that the seller wrongly advertised. The seller stated it was 100% cotton and it clearly showed the label stating 90% polyester and 10% spandex. Wrote to seller who asked me to write to shopee. I did and gave all evidence along with it being the wrong size. After shopee agreed that I had made my case and could return it, I waited for shopee to update the status so I could return it but they never did and it continued stating it was under review. As such I could not get the label to return it. After four phone calls and many emails, they still every time insisted it would be dealt with. I even spoke to their supervisor who promised but didn't deliver. And today I received another email stating that I had did that I had Changed My Mind about the product and to contact the seller. Shopee is incompetent and does not value its customers from the way I've been treated. I have always had great experience returning items with Lazada and they take responsibility when their sellers lie about their products. I'm afraid to ever order anything rude from Shopee and I've spent a lot of money on this site. They will lose me as a customer if they don't settle this. Lazada even calls me when there's an issue with their product and offers compensation. Shopee just gets me to do more and more things and still it is not settled. A nightmare. Such lack of care for their customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hooc
2 reviews
1 helpful vote
July 14th, 2019

You could find the cheapest price here than any others online platform. The platform provide many features that make your purchase easier and cheaper.

Use my referral code EEHOO224 to get RM8.00 off off your first purchase! Download Shopee now to enjoy free shipping and lowest price guaranteed deals! https://shp.ee/dhwwa94

Thumbnail of user amadf
4 reviews
0 helpful votes
July 17th, 2019

Easy to use and navigate. Available on apps. Security for buyers and Sellers. Had almost everythings that available on the current market.

Thumbnail of user shadowsnipero
1 review
1 helpful vote
November 29th, 2022
Verified purchase

A bunch of moron that cause shopee from good to worse. Their dispute agent didn't even read messages just cut and paste. Some of them can't even understand simple English. When video of evidence provided, yet still ask fro evidence and close case your care even evidence show clearly it faulty. Avoid shopee as I'm a shopee seller aslo I stop selling at shopee.

Tip for consumers:
Avoid electric Device.

Products used:
Mostly electronic Devices. Suspect is refurbished.

Service
Value
Shipping
Returns
Quality
Thumbnail of user 84selina
1 review
1 helpful vote
September 10th, 2023

Suddenly being rejected from purchasing from Shopee due to unusual activities?! Did I manage to buy things without paying my dear Shopee? Or due to I manage to utilise most of your free shipping and discount vouchers? Aren't you giving out and expect we can use it? I can ask my dad or my husband to login using their Shopee account and grab all the vouchers and utilise it also right? Does it means this is the unusual activities? If yes can't you just set a rule 1 family only 1 person can have one Shopee account? Lousy and funny to the max!

Thumbnail of user rayma
3 reviews
3 helpful votes
June 23rd, 2019

Been ages using this app to buy various of things with much cheaper prices and excellent customer service

Thumbnail of user mo214
1 review
4 helpful votes
June 23rd, 2022
Verified purchase

I'm a Seller & My Shop Got Suspended Without Providing Me Any Real Reason. I Talk To Customer Service Online. No Help Whatever So. The Customer Service Operator Refuses to Help Unless I Submit to My 'Wrong Doings!' by filling in online form. Then, i open My Case at Help Centre. Same Attitude, Give them 24 hours to investigate & will letme know. After a few days, I check again with Customer Service. Case Closed Without Informing Me Anything At All

Products used:
Not Applicable

Service
Value
Shipping
Returns
Quality
Thumbnail of user lenat38
2 reviews
14 helpful votes
April 20th, 2021

On Refunds. When buyers want refunds over wrongly delivered goods
That is the start of nightmare.
Until then, when you do not need Shoppee to alleviate a problem you will not know just how incompetent and unhelpful Shoppee is. A slew of requests that you have to justify your request for refunds. Email after email that you need to show "evidence".
After years of spending thousands of dollars purchasing on Shoppee you now see them in a ugly light. You will now encounter their tardiness, dragging of heels and sheer foolishness.
User's recommendation: Do Not Buy From Shoppee. Or Hope that you never encounter problems.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hunleeky
1 review
0 helpful votes
October 31st, 2022

Bought grass cutter with 5 years warranty from Shopee. After about 1 month, the grass cutter is not working and chat with the supplier about the warranty as advertised in shopee. However, the supplier said since I gave 2 stars review, there is no warranty! Submitted complaint to Shopee that they will investigate & reply in 3 days. However, I didn't receive any reply from them. Bad service & no feedback.

Thumbnail of user soot5
1 review
0 helpful votes
January 4th, 2023
Verified purchase

This shopping website makes its money from sellers of counterfeit products. Bought an Ecco golf shoe and realised that it was counterfeit when it leaked on first use and confirmed counterfeit by Ecco stores and unfortunately, both seller and shoppee are in business together since shoppee makes money no matter what and both decides that there is nothing they can do. Be careful as it is now worse than Lazada.

Tip for consumers:
just do not confirm receipt of products until you have proven the product but then even after that I am not sure if you will get your money back

Products used:
shoes

Thumbnail of user vincentc573
1 review
6 helpful votes
July 1st, 2022

Seller delivered a fake and defective tv. Shopee 'claim agent' quickly responded by asking me to return the goods and will assist me to make a refund... ALL LIP SERVICE.
After chasing them for a few weeks, they replied that my request for a refund has been rejected. The seller is to send back to me, all the $#*! stuffs and the case is classified 'closed'. The chat line was discontinued. I've lost my right to contest the decision.
Typical modus operandi of scammers. Consumer affairs and legal authorities should seriously investigate these e-commerce rogues and stop them from taking in more victims

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewc1472
1 review
9 helpful votes
September 13th, 2021
Verified purchase

Shopee always pushes propaganda like "shop with confidence", but when you get cheated by shopee sellers, they just say "it's ok, next time don't get cheated" "it is ok u get cheated, as long shopee makes all the money from you to pay their useless customer service salary and hire celebrities to dance in a shopee ads"

Not safe to buy from shopee. Avoid shopee at all cost.

Tip for consumers:
Don't trust shopee. You will end up regretting.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sereney4
2 reviews
13 helpful votes
February 8th, 2021

AVOID SHOPEE!
I received a malfunction item. Requested for return/refund with pics. My nightmare starts. 1st they will get the seller to harass u for few days. Then the customer service will send this request.
"Please follow steps as below:-
1. Create Youtube/ Google drive or any video account
2. Record and upload the video
3. Send us the video link for investigation purpose"
(Am I pitching for a project here!)
To me this is clear sign of forcing buyer to give up our return/refund request.
Scam collaboration...?

Tip for consumers:
There will be red tapes after red tapes to force buyer to cancel your return/refund request, even if it's malfunction item.

Service
Value
Shipping
Returns
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Thumbnail of user wa192
1 review
0 helpful votes
October 19th, 2022

Barang order 10/10 dah salah ke kuantan 13/10 sepatutnya ke kedah tapi sampai sekrang masin di hub kuantan, orang hub kuantan tu tak buat kerja ke? Mkn gaji bute ke? Tak rasa besalah lagsung shopee nii dah slh hntar tkde tindakan untuk hantar blik ke tempat betul. Report berape kali dah, pihak kami dah semak parcel cik kami akn pecepatkan proses tapi duduk tempat sama hahha jirr la shopee nii.

Service
Value
Shipping
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Thumbnail of user kl549
1 review
0 helpful votes
October 16th, 2022
Verified purchase

I seldom buy from shopee because of low quality sellers, price, return policy, etc.

Lately i was offered a voucher so I bought a screen protector. Look at the picture i shared, the item has reached the delivery hub Damansara nearby my delivery address but next thing u see it has gone to another delivery hub in Pasir Gudang and it showed delivery unsuccessful.

Of course cannot deliver in Pasir Gudang because my address is in Damansara, u idiot.

Wasting time buying from shopee. It is the worst online shopping platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johanf35
1 review
0 helpful votes
February 22nd, 2023

I recently bought a set of Graphic Novels from Shopee. And what I got in the end was a link to down load a digital copy. When I disputed it with Shopee and ask them to stop payment to the Vendor, they rejected it and said the vendor delivered as promised and so they will be releasing the payment to the vendor.

I then reviewed the order again to see whether it was mentioned that it was a digital copy, yes it was there, one small line in the remarks column. NOTHING in the title mention Digital Comic (like all the rest of the digital comic). NOTHING in the pictures mention digital comic.

And when I search for the item again, to leave a review to warn other people about this, it no longer is listed. It so obvious the seller intention is to full people, shut down and open another store to full people other people again.

The whole idea of Shoppee holding the payment is to protect both the buyer and the seller from being con from buying things online. This would never have happen if I went and buy it from a normal bookstore.

Well I will never buy from Shoppee or even any online store, just because some unscrupulous idiot and some money grabbing platform who is not interested in making a good online business.

Tip for consumers:
Stay away from Shopee. They don't protect you even if they are set up to do so.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sinclairl3
1 review
0 helpful votes
March 27th, 2023
Verified purchase

Recently I requested canceltion iteam less than 3 hours after make purchase but rejected. I think as buyer we has right to cancel items we purchase within time limit. But not shoppe system

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