Signals

Bought a couple of things for my mom for Christmas and got a percentage off for creating an account and subscribing to thier email... After the items shipped I cancelled the subscription because I don't want emails from them, I'll never buy from them again... Sure enough the next day my email in box starts blowing up with scam emails (I get about 100 a day). I have blocked thousands of senders to no avail... To this day I am bombarded with scam emails. BEWARE!

Defective/broken iem returned for refund was then not refunded, after calling a month later tind out a gift card, not requested, was sent, minus handling fees. Used gift card, had to pay nominal additional amount via credit card, then Signals took that credit card number and use it to sign me up for a bogus subcription. Disputed the transaction as fraud. Stay away from this merchant.

Purchased a Sweatshirt for Christmas. Was charged two different prices $39.96 and $9.99 to get to an original price, but shipping invoice was for $39.96. Shipping was $14 and had to pay return shipping and handling as item was not liked by recipient. Ended up costing me $38.40 to receive nothing on an original $50 item!

We were sent the wrong item. It was a total nightmare trying to get the correct item after the wrong item was sent back to signals. The customer service people are the worst I have ever dealt with. When pressed to speak to a supervisor, they lied on two separate occasions saying the supervisor was "unavailable" and would call back that day As anticipated, they never called. Conveniently, there is no answer at the corporate phone number in Ohio so there is no way to speak to someone who will actually help you. My advice is to steer clear of the horrible company!

My husband gave me a Women's Iona Irish Sweater from Signals for Christmas and I loved it, but I wore it less than 4 weeks and the pills were hanging off it. It wasn't something that I wanted to wear in public. Terrible quality. I returned it for refund but was shorted $21.62. They didn't reimburse the original $19.99 shipping and they miscalculated the tax, charging $1.63 more when I bought it than when I returned it.
I have also realized that all the reviews on their website are fakes. All 5 stars. And no ability to write a review. I clicked on "Write a review" and the website just spins at me. What's perplexing is that i bought my husband an Irish sweater last year and it was great. I guess that was just luck.

Beware that their customer service is somewhere in Malaysia or the Philippines maybe - some call takers are very difficult to understand and do not seem to understand me very well. First order, placed in November, was totally missing an item. They did, at least, refund that. What I am VERY ticked off about now is their Christmas Shipping Guide BS! I ordered on December 17. According to the site, you need to order by the 19th at noon for their standard shipping option to get your purchases to you by Christmas. After calling twice and checking online, my sons' gifts finally shipped today and are due to arrive December 26th! Customer service would not refund the $17.99 shipping fee. If you tell customers they will get their order by Christmas so long as they place it at a certain time, then you need to do that! If it becomes apparent that you will be unable to fulfill your end of the transaction, then email with an option to cancel and to let the customer know how much you suck. It was false advertising. As a side note, I never received a confirmation email either. Signals is operating like it's 1998. Shipping should be free. If you ask to speak to a supervisor, they say there is not one available. Total garbage. I will not be ordering from any Universal Screen Arts companies. I hope Jared Florian enjoys a wonderful Christmas with on time presents.

My package is lost and they will do nothing. No refund, no new one sent. Nothing. I can't believe they are still in business

Would not apply free shipping if you use any other offer. Customer service is a joke. They actually said they are trained to say you cannot talk to anyone else and you cannot get free shipping if you apply any other discounts. So much for the illusion of a benevolent Public non profit.

I was notified on my 1st order it was canceled ( which I wanted) & it came anyway. 2nd order --I ordered 1 & the 2nd one came & you have to pay shipping back even when it's their error.
Calling, a nightmare & they will tell you anything. On line contact-- you put your order number in & it ALWAYS says it's not correct, even when you redo it & recheck.

Whatever you find in their catalogs, you can get much cheaper elsewhere. Although they have very unique stuff, it probably can be found on Amazon for half the price. An example is a 1945 Christmas catalog. They wanted $20. Shipping is $10! You can find coupons but it's only 10% off. I found this same 1945 catalog through Walmart online for only $13, free shipping. Walmart will have this for me within the week. Signals takes 2 to 3 WEEKS. When you need something, you need to contact them directly and when you do get them, they are out of India or something like that. A call center outside of the USA. Signals was ok when this was the way we ordered but after COVID, there is just too much competition with companies that can get exactly what these places send to you. Their shipping is outrageous.

I ordered placements for a Christmas gift and after waiting 12 days to receive the package finally arrived. Opened it to find a straw hat. This is the second time I've had issues with orders from Signals.
NEVER AGAIN - DO NOT ORDER FROM THIS COMPANY!

I have gotten the Signal catalog for years, and in the past bought some items. It didn't occur to me to read the reviews of the company, based on past experience. I ordered three items, and they came in two packages, one was personalized, understandable. However, no notice of this at all. Tried to email because it was separated on credit card bill, and didn't know why. No reply. Two of the items had to be sent back, inferior quality and fit. Has taken more than 3 weeks, and I've had to contact them twice. Still in waiting mode to get refunded. The return fee is very high, compared to other companies too. Never Again will I make a purchase with them.

Update: Called this company again to find out where my refund is, after they said they'd contact me. Of course, they did not! Bottom line, I ended up paying $54 for a $29.95 sweatshirt. Totally outrageous; had them remove me from all marketing. Never want to see their catalog again!

Made purchase 10 days ago no contact. Tried canceling was told no it was in warehouse. No tracking, nada!

Sister ordered a personalized gift to be delivered before Christmas. Never made it and claimed it would be weeks before being sent out. Said they would reroute to our house at a different address, but then they claimed it was delivered on the 29th when no one was at the original location any longer. The neighbor didn't see it either (hidden doors from street) so thinking it was taken back by fedex delivery person. Can't get her money back. Signals is not only unreliable but dishonest. What a scam!

I am FURIOUS at the HORRENDOUS customer service! Call center on the other side of the world, they got everything wrong, wanted to charge me an additional $50 for nothing, made excuses, got it all wrong a second time... I just can't express what a miserable excuse for a business this is. I will NEVER order from them again.

The company charges for shipping are outrages, about 18% of the purchase, which for small items doesn't cost that much. I contacted them to ask this question how they justify overcharging people for shipping via chat. After stating my question to the person who asked me how she/he could help, she/he ended the chat altogether. So no explanation and very fishy behavior. I will not shop there for sure. As customers, we can demand a better treatment.

I received the Signals catalogue. I found a few items for Christmas gifts, and i ordered 4 different items (but 3 of one particular one) on 7 December. The order total was $149.17. I received the confirmation of the order, but then nothing after this confirmation.

Then on 12 December, i received a notice from the credit card i had set up specifically for this order that they had declined a payment for $116.90 because it exceeded the maximum i'd placed on that card. I received no invoice for this amount, nothing to indicate what that charge was for. So i called the company.

The woman who answered was polite but unhelpful. She did not tell me what the charge was for. She said that she would have to pass it on to a supervisor, who would "return the call within three days." Today is the 19th, seven days later, and i have received no call back, no further informative emails, no follow up on shipping, etc., and no call from a "supervisor." No information has been forth-coming.

I began reading the reviews of this company.

I was appalled by the poor customer service, the poor quality of the items, the long delay in receiving them, poor communication, and the apparently impossible chance of receiving refunds reported by many others who had ordered from them. Their catalogue in the mail looked so professional! Also the reports of people being charged to be a prime member, or something like that. But those reports were being charged $14+ for that, not over $100.

At the time, the card limit was set for $50 more than i spent, but i immediately dropped that to less than a dollar more. I'm thankful they didn't charge the $14 because that would have been approved and i would have had to fight to get that back.

By this time i was considering cancelling the order. I called the company again, and learned that my order had been processed and gave me tracking numbers for two different shipments. They arrived yesterday. Granted, that was 12 days to come, which seems excessive, and i was upset with them for never sending an email that confirmed shipping.

However, they did arrive, and before Christmas.

What is more, the whole order is what i paid for. Everything seems to be good, and in good order. I've already washed the sweatshirt and tee shirt i bought (they are dark colored), expecting them to look faded and washed-out after that, based on reports. But they are fine. The other items are fine, too.

But i will never order from them again. I have no idea why they tried to charge my credit card an additional $116+. Their communication was poor. Their shipping was rather slow. I never received a call back from them regarding the above charge. It isn't worth it to me to give this company an additional try. I also have received 28 Spam emails from them in the 22 days since i first placed my order.

I have received Signals catalogs for years and always thought they had cool stuff. I've never ordered from them until recently. I ordered a solar system glass ball that sits on a lighted base (I love space!) and within a few days 3 of the 6 LED lights in the base flickered and went out. I e-mailed Signals (twice) about this issue and never heard a word from them. I had also ordered a solar yard stake that only worked for a few days (it sits on my deck and gets sun all day), so I changed the battery and discovered that one of the wires inside the battery case was disconnected (no wonder it stopped working!) I have written 2 negative reviews of these items on the Signals website and guess what? They won't print them. They only print the 5 star reviews. Lesson learned (the hard way!)

I usually order online but the website did not seem secure. I called in and spoke with a rep who didn't sound capable to answer any questions. One of my three items were wrong. Wrong item, wrong color. They shipped my order in two different shipments and the last shipment item wasn't even in an exterior box! Everyone saw what it was and could have been taken had it caught someone's attention. It was also a Christmas gift for an elderly couple and I am just happy that they didn't see it when it was left at my doorstep. I used to love shopping here but, seems that your priorities have changed.

Never ever order from this company. I signed up for the rewards program and decided to cancel within 30 days. I am now on my 4th month of asking them to cancel this rewards and every month they keep billing my credit card and stealing money from me.

I will never order from them again and I recommend no one else have anything to do with them.

I placed an order with Signals, and the package arrived yesterday. It was for my husband's Christmas Gift, so I told him to open it, so I could see his reaction. Well we were both stunned, we received an empty box.
I called them and they wanted to immediately ship the missing items, I said no I wanted a refund. Then I looked into them, so I contacted my credit card merchant directly, as I really don't think they will credit my card.

I live in Oshkosh, WI and item arrived in Oshkosh on Wed, Dec 21 and was marked as out for delivery by end of day. It never arrived. Now on Fri, Dec 23rd I get a tracking update that my package is in Tulsa, OK. No way the package will arrive by Christmas. I call Signals to make a reasonable request to get the shipping charge removed from my order. They cannot do that. Only option I am presented with is to receive the order and then return it. We will be out of the country when the package is now due to arrive. No other options given. So, in the course of my conversation with the CSR I went from a customer who wanted a shipping charge removed because of a shipping mistake (why should I pay for that kind of service?) to a former customer who will now have to return the order which will arrive when I'm out of the country.

Terrible customer service experience! Stay away!

I ordered 4 items. Three were promptly delivered, the fourth was delayed over a month with no communications and a phoneline that repeatedly left me on hold for over an hour before i gave up. Checking my charge card, I found recurring charges for a 'membership' that I never requested. Repeated efforts to reverse the charges failed in that they do not answer their phones. This is a company well worth avoiding.