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Claim Your BusinessSilkletter has a rating of 4.6 stars from 6,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles, and final product. Silkletter ranks 4th among Promotional Products sites.
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Simple, quick and easy shopping experience! The product exceeded expectations, and SilkLetter has been trouble-free. We will definitely order from them again!!
"I placed an order on 12/16 for a product that was supposed to be delivered 12/30. On 1/3 when I still hadn't heard anything, I went online to find my order had been canceled. When I reached out to them, they informed me that the product I ordered was back ordered and that they tried to call me but couldn't reach me. They didn't use the email they had on file, nor did they leave a voicemail when they called. When I questioned all of this, I was just told, Sorry. I will never order from this company again. Their lower product costs could cost you in the end when you don't have any product!"
Simple, quick and easy shopping experience! The product exceeded expectations, and SilkLetter has been trouble-free. We will definitely order from them again!!
For one blank sample thought it was going to be free. I have been disappointed with many webcam covers and wanted to see how well this one sticks. Others tend to slide around because of the adhesive or the slide breaks or hard to use for a laptop. Ordering was okay. Would rather use PayPal for payment.
Great custom design team! They made that so easy! I'm just hopeful I have this by my event on March 28th! The timing works out by the estimates. Fingers crossed!
When I saved my project it saved it as black instead of navy. Also, would be good to have grid lines on the design pages so you can see if you're getting things straight/centered.
Karen B was great answering my questions and fixing shipping address on order and adding delivery date. I should expect new email in a day
your website gets bogged down, you don't give any kind of explanation about the difference between a throw tablecloth vs others, it's not very customer focused and took forever for someone to answer the phone.
Wish you could go back and adjust colors and quantities from the shopping cart. There was no way to edit an item. Only delete it.
I am actually terrifying right now imagining SilkLetter would f up my design because the print surface is kind of curvy. LORD, please help me, hope this money translates into exceptional works. I don't know I can't say much right now, amen.
I ordered flasks to be customized with our logo and lettering. They sent several proofs of our logo with lettering to be put below it. It was sent to production once we got the correct logo and lettering. The production took over 20 business days to complete. Once we received our flasks the logo was suitable, but there was no lettering underneath it as requested. Trying to speak to a person on the phone is impossible. I have sent over 12 emails to rectify the problem and send the correct flasks to me with the suitable logo and lettering. There has been no resolution to the issue, and no one at the company will take responsibility. We sent over all the documents to back up the order, but they still have not responded with a resolution. The salesperson Pat was the one who put in the incorrect order. I would never work with this company again. BUYER BEWARE!
Tip for consumers:
Worst customer service, worst sales people.
Products used:
Trying to get the correct product sent.
The checkout experience was terrible. The page kept reloading every time I would begin to fill in a new section.
Really fast sample, and edit. I was able to get my order changed in minutes, thanks to their chat box!
Wonderful to be able to design and manipulate the image on the way to check out, but difficult to change things, site felt glitchy and it is unfortunate that you cannot edit color or quantity in the basket. Had to go back and process a new order all over again.
I didn't see where I could pick which cheek to put the logo on so I'm not sure what will happen. My chat service was excellent.
The end user experience on this website is great! I love the design lab and the feasibility of navigating all the different product offerings. Thanks! I look forward to doing more business in the future.
Easy to use website, I wish you could order 1 sample at a cheaper price. However, the overall prices are not bad, waiting on the final production now to see how it comes out!
so excited to find a vendor who would allow a less than 250 minimum!! I'll certainly checkwith Silkletter when I come up with my next promotion!!!
Everyone was very helpful, especially when I asked for many edits until we found the right fit. Thanks for all the patience.
editing design is difficult. I'm confused about the ordering process and receiving the proof. Wish you could see a larger image of your design.
It was fine except that you couldn't edit your order in the cart. You require that you start all over. Bummer
I ordered bookbags from the company and a lot of them had defective zippers. I called the company because this will definitely be an inconvenience for the upcoming event that we needed them for. The company asked me to send a picture of the spilt zippers. I am waiting to see what are they going to do next.
I worked with SilkLetter to get a product to my office in a timely manner. The customer service department was highly professional and courteous, working with me to make sure the delivery date was secured. Customer Service provided excellent service with additional questions. The product was high quality.
So far - so good - great pricing, helpful customer service and easy enough to use website!
Wish the adhesive for this product had much more 'holding' power....
Although a good experience, my order didnt turn out 100% the way i wanted it to. They still turned out very nice. Thank you!
Karen B was extremely helpful and made the ordering of 50 supply bags a smooth and easy process. She sent the logo to the art department right then and they got back to me within 15 minutes. Incredible Customer Service Experience. Thank you!
Prices are reasonable in caparison to other companies. I had a question before placing my order which was promptly answered through the chat on the site.
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