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    SimpleSwap

Ratings On Other Platforms

Trustpilot
4.6 / 5
Corporate Values

Overview

SimpleSwap has a consumer rating of 4.07 stars from 90 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with SimpleSwap most frequently mention support team. SimpleSwap ranks 12th among Cryptocurrency sites.

  • Service
    45
  • Value
    39
  • Shipping
    13
  • Returns
    23
  • Quality
    35

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 71.6%
Positive
53
Neutral
1
Negative
20
View ratings trends
10
See all photos
How would you rate SimpleSwap?
Top Positive Review

“Simpleswap Came Through 100%”

Ayanna R.
11/10/21

David at Simpleswap customer service was not only professional but courteous and helpful following up all the way through my transaction. I use simple swap lots in my crypto business but this was the first time my funds didn't arrive to the destination. Simpleswap did their research and was on top of the situation from beginning to the end and after they did their due diligence I was able to receive my full refund. Key thing is to make sure you create an account and do your transactions there so you can have a history. Thanks Simpleswap and David!

See positive reviews
Top Critical Review

“Scam alert!”

Bill S.
3/27/21

This is a scam! They get your first swap smoothly, then when you commit to other transactions they become shysters. Been waiting almost 8hours after my transaction cleared Coinbase and they're still saying it's "due to liquidity" or they're "asking their partners". Trying to get some dialogue from them and only get what looks like bot responses or broken English. Not sure how they're still in business. Still haven't received my crypto. Contacting SEC, FBI, and IG. Stay away from these crooks!

See critical reviews

Reviews (90)

Rating

Timeframe

Other

ayannar11
1 review
0 helpful votes
November 10th, 2021

David at Simpleswap customer service was not only professional but courteous and helpful following up all the way through my transaction.
I use simple swap lots in my crypto business but this was the first time my funds didn't arrive to the destination. Simpleswap did their research and was on top of the situation from beginning to the end and after they did their due diligence I was able to receive my full refund. Key thing is to make sure you create an account and do your transactions there so you can have a history.

Thanks Simpleswap and David!

Products used:
Crypto

Service
Value
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Ayanna,
Thank you for your feedback!
We are glad that you did not have any issues using our service.
You can ask our support team for any questions 24/7. We are glad that you have only a positive experience after using our service, and we are always glad to see you again on SimpleSwap.
We will be waiting for your new exchanges!

johnathanl43
1 review
0 helpful votes
August 30th, 2021

I was surprised by how their team is working. I had an unsuccessful swap due to the market fluctuation. As anybody knows time is very important in trades. I contacted the support team and decided to complete via the new rate. During the 5 minutes, my swap was finished. Honesty, I loved this service, they help me earn money :)

Service
Value
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Johnathan,

Thank you for sharing your experience and for your 5 stars. We highly appreciate it. It is important for us to make satisfied our customers on using SimpleSwap. You can ask our support team for any questions 24/7.
See you soon again on SimpleSwap.

christophers1876
1 review
1 helpful vote
August 23rd, 2021

I attempted to exchange xdc for btc and followed the prompts and video from YouTube. It got stuck on step 3 but my xdc was sent to an address. I contacted support however it is a Saturday. It is going to be a long wait to hear back from them since I do not want to loose my investment. Not sure what happened or why it froze but the transaction went through from my wallet holding xdc. I pray its not gone. Please advise!

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Christopher,

Could you please contact our support team support@simpleswap.io? So we will be able to look into your issue.
Thank you in advance!

michaell3866
1 review
1 helpful vote
September 13th, 2021

Accidentally, I didn't notice that a memo was required to send to simple swap. Happily, their support resolved my issue quickly and sent me Dai tokens on time. Great job!

Service
Value
Quality
bills1478
1 review
3 helpful votes
March 27th, 2021

This is a scam! They get your first swap smoothly, then when you commit to other transactions they become shysters. Been waiting almost 8hours after my transaction cleared Coinbase and they're still saying it's "due to liquidity" or they're "asking their partners". Trying to get some dialogue from them and only get what looks like bot responses or broken English. Not sure how they're still in business. Still haven't received my crypto. Contacting SEC, FBI, and IG. Stay away from these crooks!

Tip for consumers:
Stay away from this scam site

Service
Value
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Dear Bill,
We are deeply sorry that you have encountered this issue.
Unfortunately, your swap has been stuck at the payout stage. But please don't worry, your funds are safe and the exchange process has already been completed.
Once again we apologize for any inconvenience caused!

bobr722
1 review
0 helpful votes
August 19th, 2021

I have already used this exchange 5-6 times and today I ran into an issue here. My request was processed by the support team and the problem was resolved within about 2 hours. I used to wait a few days for a refund with other exchange platforms. Therefore, for me it is a super fast and high-quality service. I recommend

Service
Value
Shipping
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Bob,
We are grateful to you that this is not the first time you use our service.
We are happy that we were able to solve your issue and are always ready to help you.
Our support team is available at any time and is always ready to answer any of your questions.
We will be glad to see you again on SimpleSwap.

jacobw327
1 review
0 helpful votes
August 31st, 2021
Verified purchase

I was transferring BNB from my wallet and swapping it for LTC. When the transaction was completed my BNB was gone but the LTC had not arrived in my wallet. I had a brief electrical outage which may have caused this. I contacted Simple Swap and David did an excellent job of finding the problem and gave me two options 1) return the coins to me or complete the original transaction and I chose the latter. It took a couple hours but David kept me Informed and my LTC ended in my wallet. Thank you David very much.

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Jacob,

We are grateful for your feedback.
We are happy that our support team was able to solve your issue. Also, thank you for your appreciation of David's work.
You can ask our support team for any questions 24/7.
We will be waiting for your new exchanges!

faridm11
1 review
4 helpful votes
July 7th, 2021

For those who understand how everything is tripled, everything seems simple and correct. I'm really surprised how many bad reviews people give to great services simply because they don't understand the situation
I use this service all the time - most often everything goes well, but there are rate jumps, there is network overloading that can cause delays
These guys always helped me and explained the situation, even gave advice not related to their service for which many thanks to all of them

Service
Value
Shipping
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Farid!

Thank you for your positive review. We always do our best for the customers. We are always ready to help you with any issue. Feel free to contact us for any doubt.

liov
1 review
0 helpful votes
August 28th, 2021

My first exchange on simpleswap was few days ago and it was one of the easiest and fastest exchanges i ever made.
Also i can emphasize that fee to buy btc by card is awesome. I checked another services and choose ss.
So love u guys <3

Service
Value
Shipping
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Lio,

Thank you for your feedback! We are glad that you did not have any issues using our service.
We will be waiting for your new exchanges!

jacobw319
1 review
0 helpful votes
August 12th, 2021

I'm very satisfied with this service, it's basically a quick and easy exchange with over 200 coins and one of the cheapest fees and friendly support team.

<3

Service
Value
Shipping
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Jacob!

Thank you for sharing your experience with other customers. We are glad you have enjoyed our service.
Feel free to contact us for any issue.

stevel1722
1 review
0 helpful votes
August 17th, 2021

As a casual user, I had a bit of hiccup today with a transaction which failed. I sent a message and got reply instantly, with reasons explained (minimum from exchange partners not met) and refund was swift. I increased the amount and the transaction went through as expected. Very pleased with the experience. The service proves itself best when problems as such arise. Highly recommend it!

Products used:
swap

Service
Value
Shipping
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Steve!
First of all thank you for your positive feedback.
We always try to fix any issue as soon as possible. So it's important to know your experience on our platform was good. Our support team is ready to answer your any question. Feel free to contact us any time.

billk455
1 review
2 helpful votes
December 2nd, 2020

There are several month i use the SimpleSwap to make exchanges. I can say that i like the provided service. They work pretty quickly, and if there are some technical problems or if i have some doubts about the platform functions - they answer in 5 min. Highly recommend!

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Bill,

Thank you for the review. Our support team is always ready to help. Hope to see you soon on SimpleSwap!

hamab
1 review
5 helpful votes
June 20th, 2021

I use them quite often. Most of the swaps are executed in 15-20 minutes, of course, sometimes I had to wait for 1.5-2 hours to receive my crypto, but never were issues that I didn't get my coins. They're a trusted team! If you have issues with them, their support team will help you to understand what is the issue, don't hurry to show them as scammers.

Service
Value
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Hama,
Thank you for sharing your experience! We highly appreciate your words. See you soon on SimpleSwap!

shawnk241
1 review
0 helpful votes
September 24th, 2021

Every time I use simplewap.io the experience is good, usually transactions are finished in a couple minutes and if an error occurs, someone will be there straight away to assist you. My favorite way to swap crypto!

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Shawn,

Thank you for your feedback! We are glad that you have only a positive experience after using our service, and we are always glad to see you again on SimpleSwap.
We will be waiting for your new exchanges!

rudolphb34
1 review
0 helpful votes
August 30th, 2021

I've been using this platform for a few months, once I accidentally forgot to indicate the tag for my deposit, and thought my money got lost, however, I've decided to contact their support team to clarify if it can be fixed somehow. Luckily, the issue was resolved within few hours, such a relief. Thanks for helping me.

Service
Value
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Rudolph,

Thank you for your feedback!
We are happy that we were able to solve your issue and are always ready to help you.
You can ask our support team for any questions 24/7. We are glad that you have only a positive experience after using our service, and we are always glad to see you again on SimpleSwap.
We will be waiting for your new exchanges!

katem614
1 review
6 helpful votes
September 19th, 2021

I have been using SS for almost 1 year now. I can say it's a reliable, privacy-respecting service with always helpful support people! Offers many exchange pairs with competitive prices. And their wallet is also good btw, ​worth to try

Service
Value
Shipping
Returns
Quality
kowicm
1 review
0 helpful votes
December 7th, 2021

Just putting this review here to make others know - trusted exchange service. I'm working with them for almost a few weeks, all good. Yeah, sometimes it takes a little longer, but support is live and helping.

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi,

We are glad that you enjoyed using our service! We highly appreciate your 5-star review. See you soon on SimpleSwap!

johne1659
1 review
1 helpful vote
August 26th, 2021

Just as the name suggests. Straight forward swaps with a good selection of asset combinations. And on the times I`ve messed something up, the support team has always been fast, pleasant, and resolved every issue.
Hard to believe such a smooth service has the quality support team to go along with it. Well done.

Service
rebeccal438
Rebecca L. – SimpleSwap Rep

Hello, John!
Thank you for your 5stars. We highly appreciate it. Our main goal is to keep our customers satisfied. Feel free to contact us with any questions at any time.
See you soon on SimpleSwap!

maryp2021
1 review
0 helpful votes
September 28th, 2021

One of the best platforms to exchange the crypto. Never had any problem. Always fast and with a good rate. Highly recommend!

Service
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Mary,

Thank you for your feedback!
We are glad that you did not have any issues using our service.
We will be waiting for your new exchanges!

maxr124
1 review
4 helpful votes
November 2nd, 2020

This is not the first time I have used SimpleSwap and I can say that I never worry about my funds. Everything goes quickly except for my last exchange. I immediately contacted support service and described my issue. David immediately answered me and helped me get the coins back. Thank you very much for your quick feedback and excellent service.

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Max!

Thank you for sharing your experience! Our team is always ready to help. See you soon on SimpleSwap!

ericas422
1 review
0 helpful votes
September 14th, 2021

My first exchange on this platform was perfect, so I've decided to trade again, my second exchange was MATIC - THETA somehow I've missed the warning and sent coins via the wrong network. I got really scared and thought that my coins are lost, but I've contacted the support via live chat. It took less than an hour to resolve my issue, I am so happy, thank you, guys.

rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Erica,

Thank you for taking the time to leave a review.
We are grateful to you that this is not the first time you use our service.
And thank you for your feedback about our support team!

We will be glad to see you again on SimpleSwap!

keitht248
1 review
0 helpful votes
April 25th, 2021

Like Bill S from 3/27/21 I had exact same thing happen. First transaction went smooth and quick on 3/23/21, now second on 4/11 they start their crap. Take your coins then nothing! When you email about transaction, they ask for pictures, then videos, then transaction picture, then transaction hash text, then exchange ID, then moree and more BS. I too had to contact, Coinbase, Youtube, local police and now FBI cyber crimes department. Stay away from these scammers!

Tip for consumers:
Don't use these scammers.

Service
Value
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Keith,

We sincerely apologize for the inconvenience!
Could you please provide us with the ticket number, so we can look into your issue deeply?

Looking forward to your reply.

franklinp46
1 review
4 helpful votes
May 7th, 2021

I don't know why coinbase works so slowly. I've received a notification my coins will be held up for 72 hours. It's unacceptable when you trade! I was swapping my coins via simpleswap and contacted them for this issue. Miko assured me that when they will receive my crypto, he will refund or complete my swap at the same or a better rate. I've been using these guides quite a long. Never has issues, except this one. Actaully, it's not their fault. I just noticed that never wrote a review for them!

Service
Value
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Franklin,
Thank you for your honest review, we are always glad to help you!
We will be glad to see you again on SimpleSwap!

jacekm10
1 review
0 helpful votes
October 2nd, 2021

Online support is very good. Person on the help desk reply messages very fast and with a good manner.

First two, three transactions with simple swap were fast. Fourth transaction of swapping LINK to XTZ is still in progress after over 20 hours.
"Simple Swap" support can't provide time line of when XTZ going to be send to the customer. After conversation with Simple Swap support conclusion is:
- Simple swap does not have influence on when exchange will send coins. Currently waiting time is over 20 hours and still pending.
- Simple swap not inform clients about potential issues or delays related to coin swap
- Simple swap provide information that exchange stuck at payout stage, wallet maintenance and the issue is not with simple swap but with exchange - what is very unprofessional.

--------
After approximately 40 hours transaction was completed. Strong point is defienitly support, replied instantly. Weak. Points is defienitly waiting time.

Service
Value
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi Mark,

Thank you for sharing your experience!
Once again we sincerely apologize for the inconvenience, unfortunately, your swap has been stuck on the payout stage due to unexpected XTZ maintenance on our liquidity partner side.
We fully understand your dissatisfaction and do our best to push through your swap as soon as possible.
We will notify you immediately as we get any updates, thank you for your understanding!
UPDATE: Your transaction was completed successfully! Once again we apologize for the inconvenience, will do our best to improve our service!

js563
2 reviews
13 helpful votes
September 18th, 2021

Simpleswap is SUPERIOR to the other DEX's I have traded through over the past months. The MAIN reason for this positive feedback is the REAL PERSON online chat help they provide ~24/7. These guys fought for me on MORE than 1 occasion. They tried to help me after major theta issue Simple swap support was great and THETA was terrible. In cases they even can and have reversed or adjusted a misguided swap caused by error from either party (including user). While low fee and high speed are good, integrity from real people customer service is great.

Tip for consumers:
Ask questions. They will answer and answer INTELLIGENTLY .. they did for me on more than 1 occasion at least..

Service
Value
Returns
Quality
rebeccal438
Rebecca L. – SimpleSwap Rep

Hi,
Thanks for your positive feedback, we are very pleased. We always try to do our best for our users.
Hope to see you again on SimpleSwap

Q&A (4)

Answer:

It is 100% legit service. Once I forgot to input memo when sending eos but simpleswap service were able to send my money back

By Jimmy C.
Answer:

Hi, Donald! Unfortunately, we don't accept USA citizens or residents. You can check it by the following link: https://simpleswap.io/terms Please let me know if you have any additional questions!

By Rebecca L.,
Answer:

I exchanged eos for beam several times using classic floating rate. Of course, I made an exchange when there was an opportunity to make a profit and Simple Swap always sent me the amount I expected (the fluctuations were no more than 1-2%)

By Jimmy C.
Answer:

I am always looking for profitable exchange rates and one day I came across a simple swap.The exchange went smoothly, so I'm more likely to come back to use this service.

By Jimmy C.

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About the business

SimpleSwap is a user-friendly instant cryptocurrency exchange without sign-up and upper-limits. SimpleSwap offers exchanges of more than 300 cryptocurrencies and two exchange types: floating and fixed rate. You can always choose the most suitable option. Taking part in the SimpleSwap Loyalty Program you can receive a cashback for every exchange made on the service. Moreover, SimpleSwap offers its customers and partners an Affiliate Program with API, referral links, and widgets available. The support is working 24/7 and provides quick and professional help.
SimpleSwap has a Mobile App that is available for two platforms: iOS and Android.

Company Representative

rebeccal438
Rebecca L.
Typically responds within 5 hours

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4.1
90 reviews
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