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    SingSale

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Trustpilot
4.2 / 5
Corporate Values

Overview

SingSale has a consumer rating of 1.25 stars from 24 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about SingSale most frequently mention customer service problems. SingSale ranks 17th among Flash Sales sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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9
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Worst service from robotic customer service personnel.
How would you rate SingSale?
Top Positive Review

“Bought no problem”

Simon C.
6/29/20

Bought men's tees. Delivered. No issue. This is in Singapore. I am in Singapore. Did not need to return. Sale price was good. No problem. Delivery maybe slight delay. But overall satisfied.

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Top Critical Review

“Disgusting service standards”

Kannan K.
4/8/20

If you ever click on the singsale icon, consider yourself doomed. You either end up with falsely priced items where they say it's cheaper, but in US based sites, they are much cheaper. And also the returns process is one of the most primitive ones ever. I have had equal amounts of returns vs. successful purchases. And i have been buying from them since they launched. Lately, a returned was promised to me by one of their staff, but untill now it's not been fulfilled and they refused to reply after countless mails to thier support centre. These people are dirty, desparate and conman. DOn't buy anything from them. Please, if you value you money, DON"T!

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Reviews (24)

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Reviews that mention popular keywords

customer service (8)
simonc193
1 review
0 helpful votes
June 29th, 2020

Bought men's tees. Delivered. No issue. This is in Singapore. I am in Singapore. Did not need to return. Sale price was good. No problem. Delivery maybe slight delay. But overall satisfied.

kannank5
1 review
1 helpful vote
April 8th, 2020

If you ever click on the singsale icon, consider yourself doomed. You either end up with falsely priced items where they say it's cheaper, but in US based sites, they are much cheaper.
And also the returns process is one of the most primitive ones ever. I have had equal amounts of returns vs. successful purchases. And i have been buying from them since they launched. Lately, a returned was promised to me by one of their staff, but untill now it's not been fulfilled and they refused to reply after countless mails to thier support centre. These people are dirty, desparate and conman. DOn't buy anything from them. Please, if you value you money, DON"T!

annouckl
4 reviews
12 helpful votes
December 3rd, 2014

On several occasions I have bought stuff on Singsale.

I do not think they often have good deals on designer clothes, I have never heard of a lot of the "brands". Mostly I buy toys for the kids.

They hardly ever make their estimated shipping date so that is very annoying but if you know about this and you are not in a hurry to get your stuff, it is a good way to order kid toys.

So far I have not had to deal with returns so I cannot comment on that.

rjunam
1 review
0 helpful votes
September 26th, 2019

Ordered 3 flower girl dresses. However one of it has s torned tuille. Very disappointed. Wanted to exchanged it but guess its going to take quite awhile as im going to use in a few days time already. Probably they can get a delivery partner which can actually have express delivery options.

arulj1
1 review
1 helpful vote
March 26th, 2020

Purchased shoes and 2 weeks before the the supoosed delivery they told me that there was no stock of my PAID purchase and offered a refund which i accepted.
5 days later the same shoes were available at almost 4 times the price i paid for! I paid SGD 31 initially.

Whrn queried thru their 'Contact Us'they replied with IDIOTIC responses which did not address the concerns.

Also noticed their so called sales aint true as they consistently play with the actual pricing.

I assume the platform has been taken over by some Asian country and hence such services.

No prizes for guessing which country.

kareenl3
1 review
1 helpful vote
July 27th, 2021
Verified purchase

I realised I got a fake imitation item after I got an actual genuine item from the stores and compared the two.
Wouldnt have known otherwise if i hadn't the genuine item to compare!
This explains their "low price".
Buyers beware.
However, I have received genuine items before. Or so I think! I really don't know at this point as the trust for this ecommerce platform has been breached.

Service
Value
Shipping
Returns
Quality
susanc1322
1 review
1 helpful vote
May 12th, 2020

Wrote in many times to expedite delivery of my items which were already picked up by Ninja van driver since 8nMay 2020.

Why todate - 13 MAY, they are still delaying and not delivering to me at all?!

chrisw867
1 review
2 helpful votes
December 13th, 2019

Having ordered a number of Children's Christmas presents via the site none of them have turned up and as we are soon to leave the country it's clear that we will now not receive them. We have tried to contact "customer service" - However, they offered zero support and have refused to cancel my order and give a refund. In fact, they don't even respond to my enquiries now. DO NOT BUY FROM THE CON ARTISTS!

syeda118
1 review
2 helpful votes
May 8th, 2020

More than a month and a half and i have yet to receive my items.

I have ordered the item on 25 March 2020 and it says that item will be sent on the 2nd week of April initially.

After which the date was changed to last week of April.

I checked the "Track Here" button and a bogus tracking number was actually given as i am directed to an error page from Quantium solution.

I emailed the Customer Service on this issue and i am told that they will check their warehouse on this issue.

2 weeks after, still no reply. It makes me wonder, how long does the warehouse need to even reply or check for the item? Where is the accountability of item?

I send them 3 emails asking again on my items.

Now, they are not even replying to me.

I am stuck in the middle here whereby i am not sure where my items are.

Today is day 45 after items were ordered. There were no replies, no updates, nothing, although items were paid for a total of 800 dollars.

tanyap74
1 review
1 helpful vote
December 18th, 2019

I have never known about this site and have never used it but they tried to charge by credit card. This is horrible! Lucky the bank sends info about the payment to me!

sualanm
1 review
2 helpful votes
May 24th, 2019

I have done many returns in 2017 and none was refunded it was worth around $400 the reason is my return item was not send by registered mail and they are unable to trace it and consider it lost but this is singapore. It's rarely to have your mail lost unless Singsale people just keep them to themselves. I like to shop and even until they provide the most $#*! service you can get. They people you are sending email are not thoughtful and they email you back a cut and paste reply. It's difficult to get a refund they drained your blood first and probably they are very happy and enjoy doing so

brendag217
1 review
1 helpful vote
January 8th, 2019

I've never heard of this company till they tried to charge something on my debit card. Thank god my bank noticed it and contacted me. Beware! Shame on you.

ariannao4
2 reviews
4 helpful votes
July 30th, 2019

I have placed the order and made payment more than a month ago. I have also been checking every week on the "Contact Us" tab with the customer service on the status on my order. Now, they are unable to track my shipment, and force me to accept refund. What is this? This is a breach of contract.

jol83
1 review
3 helpful votes
January 11th, 2019

I totally agree with all the people who gave 1 star... appalling customer service. Always late in delivering, answering enquries or disputes, returns,. The list goes on. What will amaze me is if they ever get anything promptly or accurately

waia
1 review
3 helpful votes
May 12th, 2019

I recently purchased four figurines through Singsale. Before doing so, I did some research and the price, on Singsale, was a little too good to be true. Hence, I wrote in to clarify if the items were genuine and to which, Singsale replied to say the items were and it does a vigorous check on its sellers.

When the goods arrived, they were clearly fake and rip-offs of the original. Clear tell tale signs were missing brand logo on the packaging and multiple spelling mistakes. After complaining to Singsale, I got a credit refund for only one item. Follow up emails have been ignored and unanswered.

Buyers beware, but if you like cheap, fake stuff - try Singsale

laraj16
1 review
1 helpful vote
August 30th, 2019

Today I went to SingPost to get my parcel. I didn't open it in the post office til I get home. I was so frustrated to find out that my parcel is just an empty box.

Tip for consumers:
If you can open it at the SingPost office would be good cos then the officer can see.

Products used:
It was a watch

Service
Value
Shipping
Returns
Quality
candicec46
1 review
5 helpful votes
May 13th, 2019

I've ordered from iHerb, Lazada, Qoo10, Shopee, Taobao and none has ever provided a service as lousy as Singsale. For my first order of 2 moisturizers, one of the box's inside has cream, the entire container was greasily coated with overflowing contents and the lid does not have its usual protective cover and best, only half of the moisturizer was left. I requested for Singsale to have my refund via FB messenger, they acceded and told me it'll take about 5 WDs to process. I've checked my bank statement after a week and this has yet to be reflected as they said.

On my second order, I once again foolishly placed my faith in them and decided to overlook their blunder. Ordered another 2 bottles of facial serum from them and the sight that greeted me when I removed the postage pack thoroughly annoyed me and snapped my tolerance limit. One of the serum bottles had its plastic packaging removed and when opened, ONLY HALF THE SERUM WAS LEFT! So... did I order someone's used serum? Worse, when I told Singsale, they had the balls to say a picture was insufficient and requested for video. I think I must have been dealing with visually impaired imbeciles. Super peeved, I sent the video across and they had the audacity to defend themselves with this key liner: he wrapping can be easily removed whether there is a fault or not.

I nearly fainted with rage on the above liner which heavily insinuated I orchestrated the entire episode in order to have $17 refunded? My gosh! And shortly after, they blocked me on Facebook.

To all prospective Singsale buyers out there, just abandon the idea of buying anything from them even though the low prices can be truly tempting. You indeed get what you pay for. I have $50 refund that is still pending and I think it's a lost cause.

For rating, I put NA because I think they don't even deserve 1 star for each of the category. Negative, I would rate.

By the way, I don't have a vendetta to defame Singsale and this experience is truly my personal own. The sharing is in part my willingness to warn all readers out there so you don't end up in the same misery as me.

Each delivery takes MORE THAN A MONTH TO FULFILL. I have all the records in black-white for proof. The pain and suffering is beyond words. They are quick to take your money but snail slow to return, the epitome of liars and cheaters.

Tip for consumers:
Don't even think about it.

Products used:
None and never again.

ruchis8
1 review
7 helpful votes
June 19th, 2017

Their shipment isnt the best and will routinely be returned to sender. The worst is the refund policy for items returned, where you wont see a dime of your money unless you buy more products with in a specific time. Very unhelpful response from customer executive simply saying "thats our policy so move on" (i am paraphrasing a bit)
I think its better to stick to known sites like Amazon which are more customer friendly

deen28
1 review
5 helpful votes
December 3rd, 2018

I have been an avid shopper on Singsale as I do love the variety of products they feature on their site. But, in majority of my orders, there have been some or the other issues. For eg. 2-3 months late deliveries; faulty items received; incorrect order received; items ordered suddenly going out of stock with just so much as a nonchalant email to let you know that items no longer available! Absolutely ridiculous customer service! They do not have a customer service contact number where you could reach them! The only option is to send them a message via the Contact Us' section to which their response turnaround time is pathetic! It's like several days before we hear back from them! To have such mismanagement is a complete shame and I really feel they should either clamp up their business or amend their ways of working.

bryannao
4 reviews
15 helpful votes
May 18th, 2017

Wrong measurement provided. No exchange. No refund to card used for purchase. No transfer of refunded credit to another account. Ridiculous policy. Worst service from robotic customer service personnel. The moment the transaction is made, that's when the devil is let out. You cannot do anything about it.

jl310
1 review
4 helpful votes
October 1st, 2018

Total sham! I have returned more than 20 items and received no refunds from them. They pushed all lost items to SingPost! They have serious warehouse issues and terrible customer service. Do not buy from them and you are safe.

jasonk133
2 reviews
9 helpful votes
December 10th, 2017

I have been shopping online for years through many sites, and none have been as bad as Singsale so far.

Delayed shipments:
The order timeline in your account is just for show. The dates are not followed, and you can expect a delay for up to months.

Horrible refund policy:
Refunds are not in cash. They are given as vouchers to use on their site according to their policy. Bear that in mind before initiating a refund.

Worst customer service:
Not responsive at all. All my queries have been ignored. Never have I encountered such terrible customer service. Or rather, non-existent. Usually businesses will try to at the very least address their customers, but not Singsale. We are all hindrances once we have made our payment.

This will be the first and last time I purchase anything from them.

turinet
1 review
6 helpful votes
February 24th, 2016

I've been shopping on Singsale for years and can't keep track of how much I've been spending on them.
If you buy some brand you know very well, most of the time it turns out ok, but pray, do not buy from what they advertised generically as 'italian leather', 'fashion/designer shoes', etc. Most of the time, they are low quality, cheap looking products and the returning process is way to painful for you to get involved.
They have the worst customer ever. When something goes wrong and you ask them to resolve, if they take some action, it takes forever. Otherwise, most of the time, they just ignore your messages. Yes, totally ignore.
It's not uncommon that problems occur with online shopping. We all know that. But I have shopped on sites that you know for sure if something's wrong with your order they'll try their best to fix and the refund happens super quickly. I mean, the refund should always be as quickly and simple as when you buy, otherwise you'll feel like being ripped off.
When you receive a broken or lost item, you want to have the refund asap. But it never happens like that. You'll end up forget about it and I checked several times, they never refunded what they promised.
Even with many good price items that they have, I am sorry to say I will never shop there again and would like to warn everyone about the horrid irresponsible service.

zhengh1
1 review
3 helpful votes
September 16th, 2015

Long long lead time, fine
Delivery without notification, fine
Notice of return to sender via on-site email? Am I supposed to check the freaking website everyday to see if I get a mail for something I have never been notified in any way?!

Lousiest online purchase ever!

Q&A (8)

Answer:

Hello Pyae, Thank you for your question. I have checked on your order and can see that this has now been delivered. I hope you love your order.

By Blake S.,
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About the business

SINGSALE? Is Singapore? ۪s leading online shopping club. With savings of up to 80% on ladies, men? ۪s and children? ۪s fashion and accessories as well as beauty brands.? The best designer brands at the cheapest prices.? Membership is free.

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blakes32
Blake S.

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24 reviews
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