SiteMile

WARNING, YOUR MONEY WILL BE LOST!

Trying to work with Andrei has been the worst experience of my life. It all started on 2023-02-28 when I purchased his theme Car Auction Theme, but weeks went by and I never received it. I sent him mails multiple days per weeks demanding delivery of the theme but I always got the same reply "I'm working on it", "It will be ready tomorrow" and many other promises.

Month went by and still no theme so in may of 2023, 3 month after purchase, I demanded a refund since I by then knew Andrei was a pathological liar and a scammer. He finally promised a refund but it never showed up.

Now 11 month after my initial purchase I have still not receive the refund nor the theme. I gave him a chance to refund me for the last couple of days and like always he promises to do it yesterday, but then nothing. Not a response nor a refund.

He have given me no choice but to proceed with a lawsuit against him and his company. My law firm are now putting together 11 month of communication and proof of lack of refund, and will contact the Romanian authorities to prepare everything.

So for your sake, if you think his site and themes looks professional, do not engage with him. Look elsewhere. After our lawsuit agains him and after the authorities get all the proof, his business will be shut down for good. So you will have no support, no help, no refund and no work after purchase.

Andrei have removed my earlier review on Trustpilot by telling them that I'm not a customer, but to give Trustpilot and Sitejabber PROOF, my order number is ******* and they can contact me to get all required documents they want.

Everything was great with these guys, the auction theme is absolutely great. It has so many features that the paid price pales in comparison. We are finally launching our car auction website, after trying 3 different other themes/programs. Thanks for the team also for their absolutely great support they did with us. We are kinda of pain in the $#*! with questions, but these guys were top notch

They really deserve their money

These guys pushed us off week after week. We paid for a lifetime account with support. The 2 themes we downloaded didn't work at all. I run a tech company and use Wordpress all the time and buy themes, This looked like a great deal, I figured if I can get one theme to work out of the list, I would make my money back. The sales guy was helpful, and that's where everything stopped. We downloaded 2 different themes. We opened tickets to get support because the theme didn't work. Week after week we got excuses. If your looking at the domain selling theme or the fiverr style theme, don't bother. They will take your money and you wont get anything in return. Stear clear.

I have tried over and over to be patient with this company, but they are just terrible! Support never replies, there is NO documentation to the theme. They state they have 5 stars on trust pilot which is just a screen shot they put on their website, not their actual rating.

They state they have the "best customer support" and when I asked about it, the owner replied "we do have the best support, other companies take days to reply"

So what he's saying is that their support isn't great, it's just somewhat better than their competitors.

It's impossible to get anything done with these people. The theme lacks necessary widgets to make this a functional theme.

I finally ditched it and went with TaskHive which I would HIGHLY recommend over this company.

Spend your money elsewhere!

I wish I had seen these review before getting in touch with Andrei Saioc, even if he is speaking my mother language he didn't have any dfficulties in fulling me. I asked him for a theme on his site but i needed some modifications on it since the beginning so we agreed on a price and paid half of the money first and the other half when he was supposed to deliver the modifications. Guess what? After 2 months of exchanging e-mails after I wrote several times the modifications I wanted, I never received the product I paid for but only promisses and lies. I cannnot understand how people give him positive reviews since I downloaded 2 themes of his and both were full of bugs!
After I wrote a Fraud review here I received my money back from Sitemile so I removed my previous fraud post because it wasn't a fraud anymore. But I still lost 2 months on my project so this review will stay here.

Great work on our app guys, fantastic effort for making this work. Everything works flawless and the support was there with us

I honestly like the service and the other features of your website. I would like to commend you to your hard work.

Absolutely bad support. They stay for 3 months in "being processed" to my support request, and never answered to my bug resolution request. I got my website broken for 3 months and as well they refused to give money back. Don't trust in their business

There are no words for the great service i received. Their support is top notch, and while with other theme makers i was receiving replies after days and weeks, these guys reply within minutes, at very most a few hours. Perfect! Thanks to the tea

We ordered an Auction App from these guys and were told 4 weeks on the auction app build. 9 months later we still have nothing. He kept dragging it out and dragging it out. Always saying I'll have a link for you by the weekend. We give up. The customer is mad.

I have to say the support they have is far more superior even than the most known theme makers out there. They have live chat which is pretty cool. With others i had to wait for days even weeks before getting a reply. The support is the most important thing, the themes are great as well, and they offer lots of constant updates

Themes don't seem to work. Platform is complicated. Problems were left unresolved despite many reminders. Purchase at your own risk.

We had to develop an an app and a website, and everything went well from the start. The initial discussion, the price quote, the aftersales support. We were able to have zoom calls every week and status reports every few days. They are good and professional.

Excellent work, great themes, and the support is always there online or if not, they answer very fast. Never took more than a few hrs at most when they werent online

What a big lie!
On support forum there is a LOT OF threads where somone paid for custom work and than nothing!
Its something like:

[Customer] Hey, when will be my custom work done please?
[Andrei] Very soon
- after week
[Customer] Is there any progress? When will be my work done?
[Andrei] I am just working on it
- after another week
[Customer] So. Is it done?
[Andrei] Sorry, there is a lot of snow
- next month after
[Customer] Andrei where is my job?
[Andrei] I was on wedding
[Customer] Hallo?
[Andrei] In will be very soon, i am busy now
-2 month later
[Customer] Andrei, when you gonna complete this job?
[Andrei] Soon
-another month of nothing...
[Customer] Hallo?
[Customer] Andrei... did you even start this work?
[Andrei] Sorry i dont have time now
- 2 weeks later
[Customer] Hey Andrei! I wait 8 month and nothing happen yet... and you have my money
[Customer] Hallo?
[Customer] Hey! Hallo!...

Yes do you know why visitors cant see support forum? Because they will see only a LOT OF people who are complaining!

- My original post was delted by this reaction
I wrote there about SiteMile scripts are pretty bugged and that is one man show of developer called Andrei - he is EXTREME BUSY and dont have time for anything, he always miss deadlines and has lack of respect for customers.
I reccomend you hire you own developer and create you own script - you save time and propably money too, actualy i dont know about single live working website based on sitemile script
I do not recommend SiteMile

Avoid this scummers. They will take your money and will not deliver.

Andrei...

Still nothing uploaded?

I dont like the way things are turning out. You keep lying every other day. We are not making any progress.
I am already tired of endless emails, your lies, fake promises and zero progress on delivery yet you have already eaten the money.

If you are not interested in the custom work just refund the money paid. I
Am not going to continue chasing you around to deliver on what has already
Been paid for. I did not expect to get such treatment from you.

I have tried to be cordial and patient with you but you have decided to
Take me round in circles with your lies.

Any body intending to use this guys STOP before you loose your money and Time.

They are Scummers

I would like to thank Andrew and the team for building out our mobile app along with their auction theme. Our business is thriving now because we found this affordable solution. Other companies have asked us 20-25k $ to build the site and app, and they have the entrepreneur package

Le compré un Theme hace meses y sólo ha dado excusas y promesas de que va a arreglar el asunto en unos días más. Y así ha pasado semana tras semana. Primero me envió un theme vacío, luego me envió uno que no era, mintió que estaba enfermo y no respondía, luego me envió una demo en vez de un theme activo, esa demo no se podía traducir y bueno, no me sirve de nada tener una demo. Le llevo diciendo durante semana que me devuelva mi dinero o que me entregue el theme que sí funciona. Pero han sido solo promesas que no cumple. Le dije que lo iba a evaluar mal. También le dije que el hecho de venderme algo que no sirve y no devolverme el dinero era una estafa. No me respondió más.

Awesome support from these guys, pricerr theme is top notch, and i saw recently they have added a tutor student theme which im going to buy in the next few months. Good job!

These guys are cheaters as they have mentioned in their auction theme that it includes seat auctions but after I purchased and found out that there is no such add on. I have been chasing them for 6 months now and all time they are telling we are sending me new file with seats auction and giving false hopes. I would strongly recommend to stay away from them as they will neither refund your funds and give you false hopes until they will stop responding. I wish I could get money back but I have lost all hopes. Bunch of BIG Liars and Cheaters.

Andrei
Thanks for small refund deposit, you still owe us $318.00 for the theme, we have deleted it because its of no use to us, not to mention a years worth of wasted time. Paying only a small part is not good enough. Another delay as usual. Send the full refund.

The support was great, and overall the experience is positive. I cant wait to use my new freelancer theme.

We hired Andrei (the dev) to do extra work on out theme and he took the money and never did any work.
After waiting 2 months for a week's work he stopped replying to my messages and never delivered the work.
It is partially my fault for trusting him with the code of my site. Although Andrei had been paid with Bitcoin ($150 USD total) and never delivered a working code.