• SkyScanner

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Overview

SkyScanner has a rating of 3.66 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. SkyScanner ranks 39th among Plane Tickets sites.

  • Service
    5
  • Value
    6
  • Shipping
    4
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate SkyScanner?
Top Positive Review

“My favorite destination search”

Naimah S.
5/9/20

It offers much more options than its analogs. Always use this one when I'm planning a trip. And it's also safe: you don't have any risk of buying fake tickets.

Top Critical Review

“Nightmare”

Donna g.
6/4/23

My flight left 2 hours late, missed my connecting flight, and was expected to pay a lot extra for a new flight and pay for the hotel because they couldn't get a flight sooner the same day. My price was a lot more than what I would have paid if I had used Google flights. I got to my destination 1.5 days later than planned and paid +$800 extra. No savings at all.

Reviews (32)

Rating

Timeframe

Other

Thumbnail of user naimahs1
3 reviews
4 helpful votes
May 9th, 2020

It offers much more options than its analogs. Always use this one when I'm planning a trip. And it's also safe: you don't have any risk of buying fake tickets.

Thumbnail of user fennab1
5 reviews
1 helpful vote
January 28th, 2020

At first when I started using SkyScanner, I thought it would be super helpful in terms of searching flights, but then I found out it was absolutely misleading website, you put info in, pick your return flights but it then sends you to the sites where those prices are totally different!

Thumbnail of user frankh492
4 reviews
0 helpful votes
October 15th, 2020

The best app for finding the cheapest and fastest flights to your destination. I use it since years for all my trips

Thumbnail of user teds157
3 reviews
0 helpful votes
March 1st, 2020

Use them a lot in the last few years. Some of the tickets are real deal!
Found out, the price may differ on different version of the website. The cheapest prices were on the UAE and Qatar versions :)

Thumbnail of user dcburnick
1 review
1 helpful vote
June 4th, 2023

My flight left 2 hours late, missed my connecting flight, and was expected to pay a lot extra for a new flight and pay for the hotel because they couldn't get a flight sooner the same day. My price was a lot more than what I would have paid if I had used Google flights. I got to my destination 1.5 days later than planned and paid +$800 extra. No savings at all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrar292
3 reviews
11 helpful votes
July 23rd, 2020

Best websites to find the cheapes flights, super fast, user friendly and most important it makes you save a lot of money.

Thumbnail of user mujir
3 reviews
12 helpful votes
October 23rd, 2019

I love the search feature to select your airport and it can tell many possible destination on your days or month. Absolutely recommend this for your vacation and cheap flight searches. Could have given 5 stars if had multiple airport search support.

Thumbnail of user farahsyifam
2 reviews
0 helpful votes
April 29th, 2019

Since I know this website I always fly anywhere with the cheapest fare! This website is super amazing, you can also download the apps version both works perfectly fine. If you find the fare is not cheap enough dont worry! All you have to do is turn on the price notifications and it will inform you once the price goes down!

Thumbnail of user danl78
10 reviews
13 helpful votes
March 4th, 2017

I cant count number of cheap tickets I booked thanks to skyscanner. I booked one just 3 days ago: D

Best prices even when you compare the results to competitors like kayak etc. Lots of useful search options such as searching without final destination (just pick a country or type in Everywhere). Brilliant for anyone looking for travel inspiration

Thumbnail of user vilinab
4 reviews
4 helpful votes
June 17th, 2018

Good prices however once you go on the website to complete the booking, by the time you make the payment the prices are increased! Not accurate most of the time

Thumbnail of user nicolec503
2 reviews
1 helpful vote
April 14th, 2019

I used this site to book flights to Vietnam. It's really easy to see when to fly for the cheapest flights. I love that the site has the visual of the monthly calendar with colour-coded dates so you can when are the cheapest dates. The only downside is that most of the flights that are offered don't include checked bags. This is bad especially when you want to fly long-distance and you will need a checked bag.

Thumbnail of user robertt619
11 reviews
8 helpful votes
May 2nd, 2019

The prices are not always the same as they look like but if you want to find the best match - this website is where you probably should look for it. And it shows you all the possible flights to every destination you need.

Thumbnail of user hamzah20
1 review
1 helpful vote
May 3rd, 2018

They sometimes gives glitches in the prices. Once I booked my flight for manchestor when I proceed for final payment the fare got changed suddenly.

Thumbnail of user beckikil
4 reviews
2 helpful votes
July 17th, 2019

I try skyscanner very easy to use, it always provide fmfind lots of quote from different airline ot enables me to compare the pricing easily

Thumbnail of user witoldm
1 review
1 helpful vote
April 7th, 2019

IF YOU HAVE AN ISSUE WITH A TICKET PROVIDER, BUT YOU HAVE FOUND IT USING SKYSCANNER TRY TO CONTACT SKYSCANNER SUPPORT.

Skyscanner support can be VERY HELPFUL in your case.
In my case I have lost all my hope that Mytrip.com will ever return my money. They did not act honestly and transparently, trying to discourage me to fight about my money any more.
But Skyscanner support have joined the case. Thanks to their very helpful actions Mytrip.com finally have returned all money what I have payed before (3 months ago), for the ticket, what I have never got.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anastasiag17
4 reviews
1 helpful vote
July 12th, 2018

I checked this website because I wanted to buy cheap flights to attend a congress. I set an alarm on this site and it emailed me when flights were cheap. So I'm super happy with it! I'll use it again in the near future.

Thumbnail of user marial259
2 reviews
1 helpful vote
April 22nd, 2018

Average service, you can see the comparables i one site. Ilike the site. Will recommend to friends and family

Thumbnail of user yifangz
2 reviews
2 helpful votes
April 29th, 2020

Skyscanner just directed me to another website called Kiss&Fly, which is definitely the worst website I have ever used, I will never use it again.

Thumbnail of user ss588
3 reviews
3 helpful votes
January 21st, 2023

I have had a terrible experience with Skyscanner. This company promotes lastminute.com which is a scammer. I bought tickets for my family. Everything seemed quite normal, I bought luggages for the whole travel and requested for special assistance. After the transaction completed I expected to receive a quick confirmation but I didn't receive any until I asked the next day. However, this confirmation was a disaster as it did not include baggage for inbound tickets. Moreover no confirmation of special assistance. I asked them to correct this. They told me that I have only paid for outbound luggages and not for inbound which is absolutely nonsense. I asked Skyscanner to help me but the only thing they did was to forward my complaint to lastminute.com and nothing else. I kept writing to both of these companies and the latter denies their responsibility. Due to possibility of fare increase by passage of time, I bought the same tickets and for the same dates from a reliable website. So at the moment I have paid twice for the same travel: once without any e-tickets and without the services I have paid for to lastminute.com and via Skyscanner and the other time with my genuine e-tickets. I am going to make a formal complaint against these two companies. Any suggestions would be appreciated. I should add that when I sent this review on trustpilot, someone called Martina replied by saying that my case is being dealt with by their colleague Neil and that I should ask him for assistance, this is nonsense as Neil has only forwarded my email to lastminute.com and has never responded to my repeated emails. So they in fact are collaborating with lastminute.com in emptying people's money!

Tip for consumers:
Avoid skyscanner and buy your tickets through reputable websites

Products used:
Nothing, just paid

Service
Value
Returns
Quality
Thumbnail of user abigailc24
14 reviews
4 helpful votes
May 17th, 2018

Wonderful app that is so easy to navigate and book your travel needs. Very reasonable prices. And the fact that there is an app is perfect.

Thumbnail of user ioannap10
1 review
0 helpful votes
October 11th, 2021

The companies that skyscanner is cooperate are not to be trusted. Do not lose money on this companies.

Tip for consumers:
Book your tickets directly from the flying company and not these kind of platforms, you try to spare some few euros and end up to pay a lot more.

Products used:
Flying companies, flying ticket, skyscanner, kiwi.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriag6
39 reviews
47 helpful votes
January 19th, 2018

De todos los buscadores, este fue el que mejor funciono en el viaje a republica dominicana. Me permitio comprar el pasaje en españa y me salio mucho mas barato que comprarlo en uruguay. Un real exito

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessieo4
1 review
3 helpful votes
October 6th, 2014

This site was not helpful. I went to the site to search for an airfare from Newark to Detroit. I put in my travel dates and then clicked submit. Once I clicked submit it takes me to the search results page, and that is where the waiting game starts. It just keeps saying still searching for results and never shows any search results for my query.

Thumbnail of user ayamar
7 reviews
14 helpful votes
June 5th, 2017

I managed to find a flight to Japan at almost half the normal price when a friend re-directed me to Skyscanner. So far so good! I will definitely be continuing to use this site.

Thumbnail of user aryal
3 reviews
1 helpful vote
June 1st, 2017

The site provides really great deals from time to time. If I plan to go somwhere by plane - its just the matter of time I find some good priced tickets, just that needs some time to sit still and monitor the ocurring offers.

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About the business

Skyscanner's free flight search tool will help you find cheap flights and flight deals with popular airlines such as American, Delta, Southwest, Frontier, Allegiant Air, Volaris, and United Airlines. Book your cheap flight on Skyscanner today.

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3.7
32 reviews
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