• Smartstyle

Smartstyle

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Smartstyle has a rating of 3.2 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smartstyle most frequently mention hair stylist. Smartstyle ranks 1st among Salon sites.

  • Service
    42
  • Value
    39
  • Shipping
    5
  • Returns
    7
  • Quality
    35
Positive reviews (last 12 months): 64%
Positive
16
Neutral
0
Negative
9
54
See all photos
How would you rate Smartstyle?
Top Positive Review

“Color”

Jennifer F.
1/29/24

My daughter went in for highlights and a hair cut. April did an amazing job and talked her through everything. Atmosphere was good.

Top Critical Review

“Worst haircut”

Samantha A.
11/24/23

This is a plain chop shop salon I cut hair personally, and when my brother in law had to come to me to fix my nephews hair that is unacceptable and for you to let him leave like that and say omg it looks so good! No ur out of your mind personally that salon should not be open! And second of all you charged him for a terrible haircut 10 out of 10 NEVER GET YOUR HAIRCUT HERE unless you like jacked up haircuts. Here are the befores and the after that I had to fix thank you

Reviews (82)

Rating

Timeframe

Other

Thumbnail of user jenniferf2677
1 review
0 helpful votes
January 29th, 2024

My daughter went in for highlights and a hair cut. April did an amazing job and talked her through everything. Atmosphere was good.

Products used:
Hair color and toner

Service
Value
Quality
Thumbnail of user samanthaa619
1 review
0 helpful votes
November 24th, 2023

This is a plain chop shop salon I cut hair personally, and when my brother in law had to come to me to fix my nephews hair that is unacceptable and for you to let him leave like that and say omg it looks so good! No ur out of your mind personally that salon should not be open! And second of all you charged him for a terrible haircut 10 out of 10 NEVER GET YOUR HAIRCUT HERE unless you like jacked up haircuts. Here are the befores and the after that I had to fix thank you

Products used:
I didn’t

Thumbnail of user Johncoleman
1 review
0 helpful votes
January 6th, 2024

After 20 years with a stylist ended up in Catskill for a haircut for a trip I was going on. Sherry made me feel very comfortable and every time I leave I almost feel like a new person. I wouldn't go anywhere else. Great service

Thumbnail of user java3kids
1 review
0 helpful votes
October 27th, 2023

I went to the Walmart in Kendall FL and I want to partial highlights. They did the whole hair highlighted. I did not want that. I went back for them to fix it and they messed up again turning my hair back to natural color so I put it all that money for nothing. They did not do anything. Do not go to them. It's a total waste of money

Tip for consumers:
Please don't waste ur time or money to go here

Service
Value
Thumbnail of user melissar2032
1 review
0 helpful votes
May 24th, 2023

I had the rudest girl cut my hair today. Her Name was Katie in the E Sam Houston parkway N. She said she works in other locations too! She spoke to me with no respect and kept rolling her eyes at me since I sat down. And threw my hair in my face when I said I could please get someone else. Besides her rolling her eyes she got mad at me for moving my head a little. Another girl had to finish cutting my hair. Horrible experience. I've never felt so disrespected.

Tip for consumers:
Katie, was horrible to me and other customers. Please do not let her work with other customers.

Service
Quality
Thumbnail of user margareta1226
1 review
0 helpful votes
December 13th, 2023

Brandi Duffy does an excellent on haircuts and superb job on color. I had a partial highlight and cut. I love it and have so many complements on my new look. Thank you
Margaret

Thumbnail of user trishaf56
1 review
0 helpful votes
January 7th, 2023

I had no choice but to find a different salon.i tried to phone and make appt...but the phone would ring once and disconnect. I drove to Walmart to make appt.and tell my problem.l was reassured problem would be solved. I needed to change appt
2 days later.same thing.again l drive there.tell story again.same deal A few months go by l need a haircut again.this happens.l continued this for 14 months with no change.it was insane.it is still like this today with no solution.This was the Listowel location

Thumbnail of user emmettsnickles1969
1 review
0 helpful votes
October 13th, 2023
Verified purchase

I was done shopping and I walked into the Smart Style Salon in Potsdam, NY. I was greeted by Gabbie. She was wonderful. Very efficient and professional. She was very attentive and made me feel very comfortable. My haircut turned out spectacular.

Products used:
A haircut

Service
Value
Quality
Thumbnail of user kimm2312
1 review
0 helpful votes
September 11th, 2023

Abygale cut my hair perfectly. Very friendly, professional,k knew her job. I will definitely go back. Easier to make an appointment, so you're not waiting forever. Clean, good environment, not too very expensive.

Thumbnail of user tracief49
1 review
0 helpful votes
February 2nd, 2023

I love my hair cut.candy did an out standing job...thank u candy!my hair was one hot mess.not anymore

Thumbnail of user judyg863
1 review
0 helpful votes
February 28th, 2023

Terrible experience with perms. I've had them for 50+ years! Had one in December of 2022. Fallen before I got home. Pin straight. Ok, could have been a bad perm itself. It was their last one. Checked in when there and called and no perms. Finally got one from another store I believe. But, got another perm 3 weeks later. Still 90% straight and will NOT hold a curl. With tip, paid $77 to have no perm. Also what do I do now? Where do I go? Can I have another perm? Very disappointed.

Service
Value
Quality
Thumbnail of user melissam3638
1 review
0 helpful votes
August 16th, 2023
Verified purchase

I knew I was ready for a haircut on Thursday, on Saturday I called and tried to explain what I wanted and the woman understood, matched me to Dawn and got me in that afternoon. Dawn did a marvelous job, transformation I should say. I am very happy with their talent!

Thumbnail of user larryh1480
1 review
0 helpful votes
May 14th, 2023

Great place to get service. If you want a great color, haircut, Style. Does straight razor shaves and beard trims. Go to Osprey and see Larry!

Thumbnail of user mandyh240
1 review
1 helpful vote
May 21st, 2023
Verified purchase

I took my 14 year old daughter to SmartStyle for a new look. Rita at the Belton SmartStyle was amazing! She gave my daughter tips and tricks to help keep her hair healthy. Rita gave my daughter a new, easy to manage style that was perfect for her--exactly what we were looking for. My daughter was beaming with confidence when we left and I owe it all to Rita. It was clear Rita wasn't just working for a customer, but truly seeking to personalize this experience and give the very best for my daughter. I would definitely recommend this salon and Rita needs a raise:-)

Tip for consumers:
This was the best experience I have had at a hair salon!

Products used:
hair dryer, shampoo, hair styling products

Service
Value
Quality
Thumbnail of user ajillj1966
1 review
0 helpful votes
September 7th, 2023

I was in need of a new style/haircut. So I decided to give Smart Style a try. Katy was very talkative and friendly. I told her I want a shag pixie and I showed her several pictures. It looked kinda like what I wanted. It wasn't short enough so I told her and she didn't seem mad. She blowed dry my hair like an old lady. I gave her tip paid and left.

When I got home I wetted my hair so I could style it like I wanted it. The back was way off, one side longer than the other. My sides were uneven. I saved the best for last!

My hair is about 5 inches on top and my daughter pointed out that there's a big section on very top that was CUT about 11/2 short!

OHMYGOSH why did she do that? Was it because I politely told her to cut shorter all over!?

I'm done with Katy at Smart Style! :(

Tip for consumers:
It’s going to take months for that section of my hair to grow out!

Gee thanks:(

Service
Value
Quality
Thumbnail of user 2sherbear34
1 review
0 helpful votes
May 16th, 2023

I dropped in to Smartstyle today on a whim for a haircut at Walmart Clinton highway and found a lovely stylist named Leah who listened to what I wanted and sent me out smiling. I highly recommend her!

Service
Value
Quality
Thumbnail of user hh208
1 review
1 helpful vote
March 24th, 2023

Ammon, Idaho
Been twice before, thought ok. Third time, told (and showed) how long wanted. Shoulder length. Turned me around so couldn't see. DRY cut SHORT and then said it'll grow back when I said too short. Asked for gray coverage. Ended up with MORE gray at temples! I complained to 'supervisor' who gave me refund BUT doesn't help bc can't glue back my hair and it is SO short, can't do anything with it. I complained to corporate. They did not even bother to contact me so tells me they have MAJOR issues. STAY AWAY if you like your hair!

Service
Value
Quality
Thumbnail of user candaceb264
1 review
0 helpful votes
February 15th, 2023

I went to this business to get a perm I asked the the stylist her experience and if she would look at my hair to see if it would work. I was very hesitant but felt safe. I went in and she did a few things to my hair before she permed it and then she checked it reroll it and let me sit even longer. She started to unroll the rollers and she looked a little uneasy and said my hair felt like cotton candy. Prior to this she said a lady came in the day before and she tested her hair before she permed it. Needless to say my hair was rinsed and dry and broken and burnt all the way up to about 2 in from my head when my hair was below my shoulders. She started cutting out the dead areas but you couldn't comb it so all she was doing was just cutting little chunks out of it. I immediately went into shock and just asked her what she was going to do about it. She called and manager at another store they informed her to give me a product and to come back in for a treatment or something. Nothing happened, I called another store and spoke to a manager and they told me that they would have to look at it I don't have time to drive around all over town to get my hair fixed when this should have never happens. Anyone that is experienced or has 40 plus years of knowledge allegedly should have never done anything like this to my hair. I have emotionally went through so much and just the last 3 days I can't even imagine what the next six or eight months are going to look like. I highly would recommend not going to this salon. I'm reaching out to an attorney today to file a claim due to mentally what this is done to me as well as the whole issue with burning my hair

Thumbnail of user abbiheredia03
1 review
0 helpful votes
July 29th, 2023

Ruby did an amazing job. She was very patient and nice. I will continue to go there and thank uou so much.

Thumbnail of user lisah3679
1 review
0 helpful votes
January 26th, 2023
Verified purchase

This was my first experience at SmartStyle. I had heard good things about Devin's skills and booked. I have tried several local stylists but I can never get my hair to do much of anything after I vet home. I like low maintenance but my hair is thick and it grows really fast. It never parts where I want it to. Devin listened to all my concerns. He told me about several options and explained everything to me. He thinned my hair to get a lot of the weight off and then showed me ways to add body. He showed me how to get the look I want with very little required effort. It was a great experience! I will be back!

Thumbnail of user adonnac2
1 review
0 helpful votes
September 1st, 2023

Loud salsa music, can't hear or talk, manager said we're just having fun. This manager and latin hairdresser are very direspectful. I don't think what my hairdresser thought. Embarassed!

Service
Thumbnail of user kathyl1164
1 review
0 helpful votes
May 10th, 2023

Hair dresser gave me advice and also helped me with knowledge to take care of my hair with the best perm I ever had thankyou Annette

Thumbnail of user alib288
1 review
1 helpful vote
May 11th, 2022
Verified purchase

My hair was blond from highlights after highlights I decided to go with a all over color with a brown mocha color. The stylist said it was $60 an ounce and had used 3 oz but was having trouble trying to figure out why my hair was turning orange and getting lighter. She said she was using a 30 developer with the color. And couldn't understand why it was getting lighter instead of darker. But now my head is like orange. She kept teasing my hair with the lightener and color on my head. And after three attempts my hair is fried.

Service
Value
Quality
Thumbnail of user treyh46
1 review
0 helpful votes
January 24th, 2022

Today I went to the smart styles in grenada ms and I can say the stylist was awesome. She took time and didn't rush through my sons nor my haircuts. In past experience this location has come a long way from the past employee. Thank you Angela we will be repeat customers.

Service
Value
Quality
Thumbnail of user minervan3
1 review
0 helpful votes
July 11th, 2021

I have been coming to see Beatrice at the Walmart on Serene & Eastern in Henderson, NV for 3 years now and I absolutely love her! I moved to CA in 2019 and I literally drive to Vegas every 4-6 weeks to get my hair done by Beatrice and only Beatrice! She is excellent with my elderly mom and excellent with my highlights. I trust her work and I always leave a happy camper. I have referred many friends and family members to her who continue to see her regularly as well.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Smartstyle?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.2
82 reviews
Have a question about Smartstyle?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business