• SnapMade

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Overview

SnapMade has a rating of 2.63 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SnapMade most frequently mention customer service problems. SnapMade ranks 269th among T Shirts sites.

  • Service
    4
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    4
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Forget about contacting customer service they don't answer phone calls or emails.
How would you rate SnapMade?
Top Positive Review

“100% Satisfaction Promised and Delivered”

Khush C.
5/27/19

You should have every confidence in placing an order with this company. Their product is high quality and their staff are extremely well trained, courteous, and efficient. It must be a great place to work, because everyone is so friendly and say how much they like working for Snapmade. I have recommended them highly to my friends, who have shared with me their feelings are the same!

Top Critical Review

“Scam site”

Felix E.
11/23/19

They use stolen art from artists without paying artists their due royalties, and when you try to get into contact with them through any of their provided messages, it is other doesn't connect you, you get a wrong number, or the website will not let you submit the complaint form.

Reviews (40)

Rating

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Other

Reviews that mention popular keywords

customer service (11)
Thumbnail of user stanm76
1 review
0 helpful votes
June 4th, 2019

Overall, purchasing jerseys through Snapmade is a great experience. Snapmade is super responsive with questions and quotes. The prices are also the best I've seen. The quality of the product is also very good. Myself and other teams I am on have placed jersey orders with Snapmade and I plan on putting together another soon.

Thumbnail of user felixe12
1 review
2 helpful votes
November 23rd, 2019

They use stolen art from artists without paying artists their due royalties, and when you try to get into contact with them through any of their provided messages, it is other doesn't connect you, you get a wrong number, or the website will not let you submit the complaint form.

Thumbnail of user khushc
1 review
0 helpful votes
May 27th, 2019

You should have every confidence in placing an order with this company. Their product is high quality and their staff are extremely well trained, courteous, and efficient. It must be a great place to work, because everyone is so friendly and say how much they like working for Snapmade.
I have recommended them highly to my friends, who have shared with me their feelings are the same!

Thumbnail of user hught22
1 review
0 helpful votes
May 27th, 2019

I've really enjoyed the ability to design tangible products with my very own art on them. Snapmade makes it super easy with tools and guidelines in the product design area. I love the tips within the program that help improve the quality of my products. I love Snapmade and creating fun products for others to enjoy.

Thumbnail of user mariel201
1 review
5 helpful votes
August 31st, 2019

I found out that one of my most popular copyrighted art photograph was used to sell their low quality phone case for 90 dollars! Of course, they did not ask my permission, nor paid me the legal rights and royalties. They infringed my exclusive copyrights. They are the biggest thieves and scammers I have ever come across. Of course, people are complaining about their low quality prints because their prints come from stolen low resolution work from other artists that need to be pixelated and as a result look very cheap and poor. Stolen artists never get compensated for their work from these criminals. Court of law is requiring damages compensation high fees. Do not be an accomplice to their cyber criminality.

Thumbnail of user nathanm181
1 review
0 helpful votes
May 29th, 2019

Much better than expected. It's medium weight and breathable which is perfect for those sunny Sunday games. The stitching looks pretty good. It's such a steal.

Thumbnail of user jackieb211
1 review
0 helpful votes
May 31st, 2019

This is my second order of T-shirts. I'm so impressed with the quality of the T-shirts I ordered - they look amazing. Fantastic printing, fast shipping, best customer service around.The product is worth it. Highly recommended.

Thumbnail of user jordana84
1 review
1 helpful vote
May 29th, 2019

I love that you can take the templates and really make it your own! You can change colors, move designs, add pictures, and so much more! All of my product have came out exactly how they were designed online. And the price is so cheap compared to others! They are always deals going on.

Thumbnail of user sockn
1 review
0 helpful votes
December 3rd, 2017

I ordered a daki (body pillow case) and it came in about 15 days? The fabric is really soft and the print is nice too (a little faded but its my art so i can adjust that next time) but i do have to say the stitching looks really flimsy and the zipper looks like its gonna break even after i opened the package. Im really nervous to order from them again, because while i am very satisfied with my order, ive seen so many bad reviews... Its the cheapest daki ive been able to find though, so,,, ($35- $45 for a 22x60 in. Custom image? As an artist i really like that tbh lol)

Tip for consumers:
id say if anything looks like its gonna go wrong (poor communication, no product arriving, etc.) file a dispute with paypal immediately. while $45 is cheap for a daki, its alot to throw away on nothing ;<;

Service
Value
Shipping
Quality
Thumbnail of user jhonm49
1 review
0 helpful votes
June 2nd, 2019

Great jerseys, great customer service, great communication. I could not have been happier with the final product, they arrived before expected, and we received so many compliments. Definitely using this company and brand again. I could not find a better deal.

Thumbnail of user felixy4
1 review
0 helpful votes
May 27th, 2019

I ordered two t-shirts for myself. Unfortunately they did not fit me. I ordered a size small but both were two tight. I requested an exchange. Snapmade took care of the exchange immediately. The t-shirts were excellent fabric and construction and the printing was amazing. Highly recommend Snapmade for t-shirts printing. Will be ordering more t-shirts in the future.

Thumbnail of user oliverx3
1 review
1 helpful vote
June 10th, 2019

The new jerseys are great for all my teams. Material is great, quick turnarounds. Absolutely amazing customer service. Whether it be via email or whatsapp his response time is very quick and answers all my questions and has quotes to me quicker than expected.

Thumbnail of user fawwazs1
1 review
0 helpful votes
May 30th, 2019

Have ordered a few tshirts from Snapmade and have had great experiences. So many cool images from many great artists. Very unique and cool stuff and makes you feel like you own a one of a kind not mass produced product! Customer service is great also.

Thumbnail of user anoopa2
1 review
0 helpful votes
May 30th, 2019

Every time I order from Snapmade I am more and more impressed. This company goes out of their way to make things happen for their costumers. I ordered everything I needed for my engagement party through Snapmade and was impressed by every piece and their prices.

Thumbnail of user nanyeb
1 review
0 helpful votes
November 27th, 2017

First off easy to use ( with very easy to understand instructions for images vs size of product) and the ability to choose which fabric with reasonable prices.
Fairly quick delivery with updated reports on shipments where abouts.
The image came out pretty good ( which considering i had to stretch the image is understandable)
The fabric was good quality and the sentence i requested to be printed over the image was sharp and readable.

10/10 would order more from them X3

Tip for consumers:
*KEEP IN MIND*
it is coming from china, so yeah it is gonna take a bit to ship.
when you use a personal image, save it in paint and enlarge it by pixels with out maintaining aspect ratio.

Thumbnail of user maxc96
1 review
0 helpful votes
June 3rd, 2019

I would recommend Snapmade to any Hockey team that needs jerseys. The quality of material is great and the staff helped us to design the perfect jerseys and was patient as we made several changes. The jerseys arrived promptly and were exactly as expected! Our players are excited about the design and we couldn't be more pleased!

Thumbnail of user larrya170
1 review
0 helpful votes
February 17th, 2019

Pricing was excellent, product was often excellent and my customers would be happy, but too often orders went missing - were in production status forever - when I complained sometimes the order would be completed and expedited, other times the order would be canceled without notice, twice I had to go through the paypal process to get my money back. I've had to switch to another vendor.

Thumbnail of user craigb278
1 review
0 helpful votes
May 26th, 2019

I bought a custom T-shirt and what I can say is the T-shirt is very comfortable and it even absorbs sweat. I will never have sweat end up in my body again.

Thumbnail of user lisaa182
1 review
0 helpful votes
August 5th, 2017

Fear not, this company delivers! I wanted a unique watch. That was exactly what I was able to create through SnapMade. I read the reviews and had my doubts. But, let me just say that the price, quality, and service were better than anything I could have ever imagined. The product was shipped from China. Yes, it took about a month to arrive, but it was well worth the wait. I will be ordering more customized items to suprise and delight my loved ones with a unique gift, made especially for them. Great Job SnapMade! I couldn't be happier with my purchase.

Thumbnail of user martinaj4
2 reviews
0 helpful votes
January 3rd, 2017

My mug was awesome it changes color black and white! It's awesome! I can't describe it! This is an awesome website I love it and it's by far the best.!

Thumbnail of user mandys59
2 reviews
0 helpful votes
January 8th, 2019

Buyers beware! This site will just take your money and never send out your item. I ordered a custom pillow case and waited patiently for confirmation saying my item has been shipped (I waited for 2-3 days as stated in their order confirmation email). It never shipped and my order was cancelled without my prior knowledge! AVOID AVOID AVOID AT ALL COSTS. I'm getting PayPal involved

Thumbnail of user mattg142
1 review
1 helpful vote
May 17th, 2018

I ordered some shirts and the print, like everyone else's, was barely visible. They told me it's because the shirt is made of high cotton (if it was the shirt, then don't make it available!). It wasn't even a detailed design either, it had all of 2 colours.

They tried haggling with me 3 seperate times to get out of a full refund. Despite the fact that it falls within their criteria for one (it even states you can return it if you simply don't like it). Their phone number doesn't work either.

If you bought from them CALL your credit card company and file a dispute.

Tip for consumers:
Don't waste your time or money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gigiv4
1 review
0 helpful votes
December 19th, 2018

Item never came. I waited 5 weeks and I'm hoping PayPal can give me my money back. They have an on site item tracker and it shows my item still hasn't left their facility. Do not shop there even for the dakimakuras!

Thumbnail of user jl223
1 review
3 helpful votes
April 26th, 2017

I purchased a dakimakura pillowcase as well as a t shirt. The image on the dakimakura was very pixelated despite being the recommended resolution and looking fine in the preview. The t-shirt print quality was pisspoor, with parts of the design slightly faded and overall the colors dull.

Thumbnail of user ricke179
1 review
1 helpful vote
April 19th, 2018

DO NOT SHOP ON HERE! I ORDERED a Hat it took over a month to ship and when
It arrived it was miss spelled and just cheap hat from china. Forget about contacting customer service they don't answer phone calls or emails. You will be sorry!

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About the business

Snapmade - the custom expert for you since 2003, provide online designer to create custom iphone cases, apple watch bands, custom t shirts, custom pillow cases, custom hats with free shipping.

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