• Sofamania

Sofamania

Overview

Sofamania has a rating of 3.67 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 16th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
37
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service seems to be friendly and helpful, but merchandise kept arriving damaged.
How would you rate Sofamania?
Top Positive Review

“A classy piece at my home...”

Eliza W.
2/9/20

My husband purchased furniture online 1st time. It was a surprise for all of us. Came in nice packaging & delivered within 7 business days... Very warm to touch & feel... A great match for our living room... I must appreciate my husband's choice... Looks great in person & sitting cushions are detachable... Underneath the cushions there is a velcro attached which included all the hardware kit, instructions & small parts... I must say a very comfortable sofa i have ever seen...

Top Critical Review

“DO NOT BUY-TERRIBLE”

Steven B.
11/8/23

Do not buy this brand direct or from any of their resellers. They lie on their website stating that if you have missing hardware to contact them and they will provide the missing pieces. NOT TRUE. I have a couch that I paid for and can't use at all now for months I have been asking for support, sending photos, details of the missing parts, provided invoice, invoice number, offered payment for shipment and hardware, begged for support and a resolution and nothing, besides really rude emails. They even saw that I have my real estate license and tried to compare me needing hardware parts from the manufacture to a Real Estate deal, very weird and irrelevant, they said " the professional thing to do would be to reach out to where you bought it and ask"...makes zero sense at all considering the manufacture carries the parts.not a reseller. This is literally over a couple bolts, washers, and legs. Their website even states not to use other ones outside of what they provide. Not sure what to do since they won't provide a solution. I have asked for a call from management and they refuse. I have never had such a terrible experience with a product manufacture. I planned to purchase multiple units as well as we have a lot of rooms to furnish, and planned to share this with clients and friends as a place to get affordable furniture, they are not standing by their product or service. Really disappointing. I just want the legs and hardware to connect my couch and use it.

Reviews (418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (82)
Thumbnail of user ladonnaa4
1 review
1 helpful vote
February 10th, 2020

Perfect color for hall area in my home... This purple in person also looks wonderful... The velvet fabric is very soft to touch & feel... I wish i should not go anywhere as i feel so comfortable laying on it. My children also use it because it's more comfortable than their bedding... It looks expensive & classy product... In the beginning, i was little concerned about the color, quality, price but now i just wish to say thank you for this product... I really love it!

Thumbnail of user elizaw16
1 review
1 helpful vote
February 9th, 2020

My husband purchased furniture online 1st time. It was a surprise for all of us. Came in nice packaging & delivered within 7 business days... Very warm to touch & feel... A great match for our living room... I must appreciate my husband's choice... Looks great in person & sitting cushions are detachable... Underneath the cushions there is a velcro attached which included all the hardware kit, instructions & small parts... I must say a very comfortable sofa i have ever seen...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user sammyp35
1 review
1 helpful vote
March 1st, 2020

Looking for a full size sofa since long time & was not able to find in the local market. I went online & i really liked this sofa at Walmart. Matches with my room decor. I ordered it though anixously however happy to have it here. My family members also liked it. Comfort is good, adjustable armrest, seating is firm however as per our expectations. Great back support i must say & quality is wonderful...

Thumbnail of user negjnh
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Products used:
Sofa

Service
Value
Shipping
Returns
Quality
Thumbnail of user netoshas1
1 review
0 helpful votes
December 29th, 2022

I bought 2 of them and now I want to replace 1 of them with the same style but black and of course they discontinued my brand and style.

Thumbnail of user mael28
1 review
1 helpful vote
August 6th, 2019
• Updated review

After sending the pictures, they did allow me to send back the chair and ottoman. Maybe their other products are better made but this particular set was such poor quality even if you don't consider the damage. While I am glad that they considered the damage sufficient to be returned, you do need to understand their return policies before you buy.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we are so glad you have been assisted, and again do apologize the item was not as anticipated. Please do not hesitate to reach out to us if resolution is still pending or further assistance is needed. Thank you.

A staple gun, cheap crate wood, cheap fabric and you've got a chair and ottoman
August 5th, 2019
• Previous review

I just opened my chair and ottoman I ordered from Sofamania. I didn't expect quality - a Wayfair kinda H&M type of furniture standards but not a whore house with velvet Elvis standard. The lining of the ottoman was some thin plywood that was glued on with some screws but one corner was broken and the wood sticking through the cheap webbing. The chair had missing some dollar store staples and had come out from fabric and webbing. They wanted pictures and then will decide whether they will take this back. Major mistake.

Thumbnail of user claudineg9
1 review
0 helpful votes
March 14th, 2020

The purple color of futon matches with my room decor and looks wonderful... Wooden base and legs is of good material... An extra leg made of steel really provides great support... What more you can ask in this price? Shipping was quick & delivered earlier than expected... I feel like sitting in for long hours... Fabric is also good and sofa is as desired by me!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and always look forward to hearing from out customers. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user alysonl7
1 review
0 helpful votes
March 8th, 2020

It can hold good weight & 3 people can easily fit into it. Reversible chaise is an additional feature for this sectional... Perfect setup for when guests come at home... Look wise also it is wonderful... Stuffed material like poly fiber provides great comfort during sitting... I am happy that it is with ottoman & i received it in affordable price... Though it was not very easy to assemble still i & my husband managed to assemble it & now it makes our room more attractive...

Thumbnail of user shauna31
1 review
0 helpful votes
February 26th, 2020

This platform bed is one of the easiest furtinure i have ever assembled... Storage capacity beneath is good... The bed looks like it cost a lot more money than it does... The slats give plenty of support... Came in good packaging and all the pre drilled holes are at the right place to put in the slats easily... This is a very nice, well made bed. I expect it to last many years to come... I would definitely purchase from your company again...

Thumbnail of user stevenb1890
2 reviews
0 helpful votes
November 8th, 2023
Verified purchase

Do not buy this brand direct or from any of their resellers. They lie on their website stating that if you have missing hardware to contact them and they will provide the missing pieces. NOT TRUE. I have a couch that I paid for and can't use at all now for months I have been asking for support, sending photos, details of the missing parts, provided invoice, invoice number, offered payment for shipment and hardware, begged for support and a resolution and nothing, besides really rude emails. They even saw that I have my real estate license and tried to compare me needing hardware parts from the manufacture to a Real Estate deal, very weird and irrelevant, they said " the professional thing to do would be to reach out to where you bought it and ask"...makes zero sense at all considering the manufacture carries the parts.not a reseller. This is literally over a couple bolts, washers, and legs. Their website even states not to use other ones outside of what they provide. Not sure what to do since they won't provide a solution. I have asked for a call from management and they refuse. I have never had such a terrible experience with a product manufacture. I planned to purchase multiple units as well as we have a lot of rooms to furnish, and planned to share this with clients and friends as a place to get affordable furniture, they are not standing by their product or service. Really disappointing. I just want the legs and hardware to connect my couch and use it.

Products used:
AMANDA XI Modern Sectional Grey

Service
Value
Quality
Thumbnail of user clintl22
2 reviews
1 helpful vote
June 9th, 2018

I just got this chaise yesterday. It doesnt take much to figure it out. So far its pretty comfortable to me. My wife and I both sat on it together, so its pretty sturdy. My pup loves it. Excellent customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user devond20
1 review
0 helpful votes
February 9th, 2020

Fabric of the sofa is so soft and the seating is very comfortable with little bit firmness. Received timely updates and delivery was fast... It is such a classy product with lovely color & plush material. I did not expected this quality in this price however i am quite surprised when everything is perfect as per my requirement. I would just say that i had a good experience with it!

Thumbnail of user lakeisham10
1 review
0 helpful votes
March 14th, 2020

This is good platform bed. It was easily assembled by my husband & provides great support, sturdiness & strength... It contains all the parts for assembly... Instructions were easy & clear to follow... It looks expensive though but very much affordable... Holes were drilled at the right place & wooden slats are of good quality... Would recommend your company!

Thumbnail of user anaw32
1 review
0 helpful votes
November 6th, 2019

I am happy to have this table at my home. It looks fantastic and classy though it is simple. The marble print surface top and the gold coated legs looks unique. Very less assembly was required. It arrived in one box and was packaged properly. There was no damage. It is a highly recommended product. Worth for it's price.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user gilbertol8
1 review
0 helpful votes
June 25th, 2018

I love the furniture as the quality is so good. I have been purchasing furniture from sofamania for almost a year now and my experience has been always good. This time also recliner is amazing. Every one in my family loves it...

Service
Value
Shipping
Returns
Quality
Thumbnail of user randolphc21
1 review
0 helpful votes
January 29th, 2020

I like the frame of the bed & slats provide great support as it is made up of good quality... Received the parcel in good condition, instructions & other hardware tools are included in it... I purchased it for our memory foam mattress which i bought from your company 2 months back... Perfect height for my 8" mattress... We are experiencing great time with your company & would recommend you to others as well...

Thumbnail of user santiagog34
1 review
0 helpful votes
February 4th, 2020

I received my sofa yesterday and I was very pleased that it arrived in good packaging. Once I unpacked the packaging & assembled it, I decorated it with my accent pillows to match the love seat which i ordered alongwith it. The color is true to what is published on the website and it has proven to be sturdy though I'very only had it just for two days. Not having any children at home I'm sure this sofa will last a good while.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user path306
1 review
1 helpful vote
May 21st, 2019

I ordered from Sofamania and was waiting anxiously for my couch to arrive. I was highly disappointed when i was communicated that the stock for the couch I ordered is damaged and thay can't honor my order anymore. However they offered an alternative with an $50 upgrade for the inconvience, now this is what I call customer service! The alternative I received is is far better. They were able to deliver the item within the originally promiced delivery date. I like the fact that they act fast to handle the situation made my experience with them a great one.

Thumbnail of user rodgerb23
1 review
1 helpful vote
September 3rd, 2019

Thank you for such a beautiful product. I like your products and services because of the quality you deliver. I like the designing, upholstery, fabric of this sofa very much. Though it is my 1st purchase from your company but it is worth for the price i paid and delivery on time in good packaging.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user opheliac2
1 review
0 helpful votes
March 23rd, 2020

Before purchasing online, i usually check the reviews but this time i took the chance and i am surprised to see the quality. It is affordable and looks nice in person. Though the sitting is very firm still i like it because of the back cushion support that is so good for relaxation...

Thumbnail of user ashleighl9
1 review
4 helpful votes
July 9th, 2018

I have reached out multiple times to this company to go about returning the most uncomfortable couch I have ever purchased. It did not only arrive after the timeframe the site promises, they also just left it outside at 8PM without signature. When I opened the box a wood piece was broken although I should've complained about that at the time I did not (huge mistake) being I had already waited for the shipment, I thought I would love the product & I normally am not a review writer or complainer being I too work in customer service. After finally getting ahold of someone on the last day of return the representative informs that because I no longer have the "original" box I was unable to return the item. This company seems to be some fraudulent company who thrives on the fact that they claim to provide a huge discount which I also thought to be true but as speaking with someone over the phone to resolve this issue, she would not transfer me to someone higher to help come to a resolution. Basically, you should expect to keep a box big enough for a couch in your living room for 30 days even when you buy a product expecting to love it. This seems odd to me as I told the woman who was supposedly the "boss" of this entire company as I asked to speak with the highest person & she claimed to be the highest I could speak to although she was solely in CUSTOMER SERVICE. Overall, this is not right that I explained I would pay any shipping costs to ship something I am not happy with back to the sender. She opposed to say that the company they work with to pick up orders would reject my shipment. All of this seems like a fraud company who just takes consumers money thinking they are getting a great product at a discounted price. It is pretty sad. Will never purchase from this company again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user madelined8
1 review
1 helpful vote
June 9th, 2018

I was nicely surprised when I got my sectional - was Huge - typically when I order online from a few of the well-known eTailers when I get the furniture it is tiny - ie made for small spaces. The sectional I got is Beautiful, so I got some chairs too - and again they are Adult sized! I REALLY like that I can monthly-pay w/ Affirm. I have seen the sectional and chairs I have gotten on the big-box online retailers - and they are at least 50% more - so I know this site is a real deal. Will be back. PS CS was great too - i had to cancel a bed frame order - i emailed them and w/in a few hours got an email that they had cancelled it - ergo no Laborious tele calls, begging, back-n-forth, etc. I will be back!

Thumbnail of user carrollo10
1 review
0 helpful votes
September 18th, 2019

I really like this sofa very much as it is very fine and well-built. I received the updates in the timely manner and delivery was done well before the promised date, easy assembly and instructions were quite clear. I also liked the quality of the fabric and the capacity of the sofa to hold weight is good. Thank you so much!

Thumbnail of user rudolphp11
1 review
1 helpful vote
May 17th, 2019

The sectional sofa set is excellent, very comfortable, quality, etc. We loved it. Well done Sofamania. And the product packaging was also excellent and also the delivery people are so nice. Overall is the great sofa set. I received the product before the original estimation date. Thanks for the beautiful product. Keep doing the good job!

Thumbnail of user laurenh125
2 reviews
0 helpful votes
May 28th, 2018

Beautiful chairs and of very good quality, between the price and the quality there is no comparison. Shipping is fast so as their customer service. Will buy from again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

Company Representative

Thumbnail of user aldos17
Aldo S.
Complaints Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Sofamania?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Sofamania?