• Soho Emporium

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Overview

Soho Emporium has a rating of 3.32 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Soho Emporium ranks 48th among Gadgets sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    10
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
How would you rate Soho Emporium?
Top Positive Review

“3D Wooden Puzzles”

Teresa B.
2/23/21

At Sohoemporium.com, I purchased a 3D Wooden Puzzles. The quality was top notch, shipping was fairly quick, and we are super happy with our purchase. All of their products are innovative.

Top Critical Review

“Bad customer service”

Melinda B.
6/9/21

Emailed soho emporium several now they are saying they delivered my product after bank credited my account now they are disputing my word to the bank so the bank is taking my credit back from my account this company is unreliable bad reputation won't answer the phone they hang up first ring thanks soho emporium for the worst customer service

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user teresab672
1 review
0 helpful votes
February 23rd, 2021

At Sohoemporium.com, I purchased a 3D Wooden Puzzles. The quality was top notch, shipping was fairly quick, and we are super happy with our purchase. All of their products are innovative.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melindab400
1 review
0 helpful votes
June 9th, 2021

Emailed soho emporium several now they are saying they delivered my product after bank credited my account now they are disputing my word to the bank so the bank is taking my credit back from my account this company is unreliable bad reputation won't answer the phone they hang up first ring thanks soho emporium for the worst customer service

Thumbnail of user declanc21
1 review
0 helpful votes
February 26th, 2021

I love their products. Bought a Car Jump Starter and strength training suspension straps. Both are of high quality. Store provides good customer support.

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Value
Shipping
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Thumbnail of user tk331
1 review
0 helpful votes
January 11th, 2022

After I ordered, they gave me a confirmation email, but three days later, my order disappeared from their website! I sent a message from their website but it shows an error message. I just sent them to cancel my order. If they don't respond today, I will dispute the credit card and report them as a scam right away.

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Value
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Thumbnail of user emmao114
1 review
0 helpful votes
November 26th, 2021

They had a wide selection with good descriptions so that I could find the stuff that would work for me.

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Value
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Thumbnail of user richardt1039
1 review
1 helpful vote
October 30th, 2020

They are so bad. I would not give them a star. They took 8 weeks to ship the wrong item and would not do anything to rectify the problem. Carried on worthless email conversations for 4 weeks, while I attempted to resolve their problem. Terrible, trerrible.

Thumbnail of user ruths1071
1 review
0 helpful votes
November 24th, 2021

I'm super happy with my purchase. Everything came in order and pretty fast. Best off all service. Rally Great

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Value
Shipping
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Thumbnail of user nathanl249
1 review
0 helpful votes
November 23rd, 2021

All of the products I've bought from Soho Emporium have been of excellent quality and they have arrived in no time.

Thumbnail of user murld
1 review
1 helpful vote
November 24th, 2021

I'm more than satisfied with the company's service and the best part is that they are here to help anytime!

Thumbnail of user sherric129
1 review
3 helpful votes
July 11th, 2020

This snap on veener product I ordered from this site was litterally a joke. It was false advertising and I didn't even receive all of what I ordered. Please do not make the same mistake I did. I've emailed that site for refund and haven't heard nothing yet. Oh and I waited along time to even receive this item.

Thumbnail of user michealb86
1 review
0 helpful votes
November 28th, 2021

I requested the least expensive shipping and the package arrived super fast, much sooner than I expected I had to admit.

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Value
Shipping
Returns
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Thumbnail of user ronaldh908
1 review
0 helpful votes
November 25th, 2021

A total recommendation from me! I've been a returning customer for a while now. The provide value for money deal.

Thumbnail of user scotth1633
1 review
0 helpful votes
November 25th, 2021

Everything went well, I got my order and everything was as promised. All of the items were just as on the photos.

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Value
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Thumbnail of user chrisn758
1 review
0 helpful votes
November 25th, 2021

They have some really extraordinary stuff. The store really offeres a authentic shopping experience.

Service
Value
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Thumbnail of user biancar51
1 review
1 helpful vote
October 2nd, 2020

I've had zoho scammers contacting me regarding an account with Amazon account which I dont have. They are asking me to download an app zoho customer so I can unsubscribe an subscriptions that I dont have. Otherwise money will be taking out of my account for this false subscriptions. Beware

Thumbnail of user stefann30
1 review
0 helpful votes
February 21st, 2021

I bought this hydrogen generator water bottle for my sister. She likes the quality of the bottle, as its design is very nice and it is easy to clean. Great value. This is one of the best deals with https://www.sohoemporium.com/

Tip for consumers:
Good dealing with quality products. Must buy from here...

Products used:
Universal heated car seat case

Service
Value
Shipping
Returns
Quality
Thumbnail of user frankb1745
1 review
0 helpful votes
September 7th, 2023

I purchased this item after seen a commercial on tv, it stated it was an air conditioner and when I received the item it is only a small exhaust fan.
It does have enough power to cool a car or truck, I sent an email stating I would like to return the item for a refund.
They will not give me a refund, I told them that it's not a air conditioner and I do not need an exhaust fan, I need a air conditioner.
I sent several email, and they still will not give me a refund.
So I will never do business with this company ever again.
I had to put a star for rating, but they are not even worth 1 star!

Thumbnail of user charletten
1 review
2 helpful votes
August 6th, 2020

Ordered a Remote Control Track Vehicle at $80 on May 15 and received it on 24 July. I was not aware that it was being shipped by a slow boat from China. The box arrived crashed and since there was zero packing supplies in the box, the vehicle was broken and so was the remote control. The vehicle also looked like it was not worth the $80 that I paid. I read their return policy and learned that I must ship the item back in its same (crushed) box to Switzerland, so they can determine it a refund is due. I know that sending a somewhat large box overseas will cost a minimum of $60 to send. They got me because it would not be worth the trouble of shipping cost to maybe get back less then $20, I would be out of the $80 and the return shipping cost. I have emailed their customer service twice in the last two weeks and have received no reply. I have also called their phone number several times, only to get a recording to email the customer service, which does not reply to my emails. DO NOT buy from Soho Emporium... slow delivery, poor packaging, NO customer service. HUGE DISAPPOINTMENT!

Tip for consumers:
Don’t buy from Soho Emporium

Products used:
Damaged, not usable.

Thumbnail of user beach.habits
1 review
0 helpful votes
August 24th, 2023

BEWARE ORDERING ANYTHING FROM THIS SITE! I ordered 1 item 2 mos. Ago and still have not received it. The whole process has been very suspicious. The day after I placed my order I received tracking info and was able to see a label was made for the item. However, 2 months later there has been no movement and no help from SOHO's customer service to give me any help or info regarding the location of my item. In addition, when I ordered the item online it shows their location as Cheyenne, Wyoming with no indication I would be dealing with people or waiting for merchandise from China which is extraordinarily deceiving. Steer clear of giving this company any of your money! They are very clearly a hoax and thieves for taking money for products you will never receive!

Products used:
Nothing since item was never received.

Service
Value
Shipping
Returns
Quality

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