Solopress

Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.

We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!

AVOID - Substatinal order placed and pay extra for next day delivery - Deliverty didn't show up. Left with an unhappy client.
Communications confirmed that show order would be the following day - Again absolutely nothing arrived. After 4 days order arrived - At this point we have unhappy client whose event has been and gone and Solopressare unwilling to refund after not been fulfilled. Several emails back and forth blaming with varying excuses. Delays can happen - but taking ownership is key - Will not use again nor recommend. - Managing Director - Big Blue Dog

Our company has used Solopress for the business cards for quite multiple times ( more than three times), they had a fabulous product printing, designing easy and quick, printing fast, and besides, good customer care service. I was asked to send out my invoices, as we haven't registered so at the beginning can't find invoices, but Amy Constantine was very patient and supported, she helped to located our invoices via delivery address, very detailed and helpful! We are happy for the service, and will definitely come back to them. High recommended to anyone wants business card printing service.

If you're looking for easy to do business with affordable flyers Solopress are it! Really helpful online chat service quick to resolve artwork issues - thanks Sadie Taplin! And the work I needed was free!

Quick turnaround and delivery and flyer quality is excellent - thoroughly recommend - delivered on time too and courier good.

Amy has been yet again great at seeing to my concerns and solving my silly little problems. Thank You so much!

Massive thanks to Kyle, his customer service, knowledge and helpfulness was amazing, couldn't do enough for me in ensuring I got everything I needed correct. Highly recommend!

Thanks to Kyle Springford for helping me out with my query. Great customer service! Massive credit to the company and very prompt!

Ordered 150 wall calendars with solopress on the recommendation of a friend. Calendars arrived yesterday (Mon 8th) with order placed on Thur 3rd. SUPER FAST!

The quality is excellent - I cannot fault. I was a little skeptical given we could not price match this anywhere else (our bulk order comes in at around £1.50 per calendar!) but thoroughly recommend for their professionalism, quality & service and will use Solopress again without doubt.

I was advised to use the higher GSM option by my friend and to fully proof my own work (which Solopress recommend also). I used their online template to upload 12 photos + cover picture. Proof copy (pdf) via email was returned to me the same evening for approval and delivery was received promptly via dpd.

I used the online chat facility twice - once to ask if envelopes were included (not) and once to ask if I would recieve a proof copy. Both customer service admins were responsive, helpful and friendly.

My experience with Solopress has been an absolute pleasure. Worthy of an excellent review.

I was astounded to find that an order can't be cancelled no matter how quickly you try to do that -- under an hour in my case.

Also, the print quality is very variable -- it is cheap as chips and the print quality matches that I guess. If you want high quality printing, this is not the place to go. Colours that are the same throughout documents often print differently across different pages; frequently the print has roller marks etc. When challenged, they will often refund but that is a waste of the customer's time. So don't use if you're on a deadline.

For fast and cheap it is good; customer service -- poor.

Claire was absolutely amazing, i had no clue how to search for an order i had placed that was not listed in my recent orders, She literally took 2 mins to find the order and send me the details of cost and where to place my new order. Shes an absolute credit to your company and without shadow of doubt the most efficient LIVE CHAT person I have ever communicated with. EXCELLENT SERVICE - STAR PUPIL CLAIR CLARINGBOLD!

Fantastic customer service Sean Fitz-Gibbon went the extra mile today on sorting out a reorder from a previous order i placed in 2016! He sorted everything out for me in double quick time. I was extremely impressed and grateful.
Well done Sean Fitz-Gibbon :)

Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!

Easy to order and promptly delivered. Face visa's easy to make and very clear to view through

Thanks to Sean for his help and guidance only took a few mins to get the cost and advice I needed.
Cheers
Mark, Edinburgh

Absolutely shocking company. Paid for next day delivery as I needed some flyers rather urgently for a conference. Checked over the proof, absolutely fine, clear and legible. Upon receiving the flyers the next day, they were totally blurry, completely illegible and totally unusable.
I contacted customer service and explained the issue, I provided photos showing the shocking quality and was told I would not be issued a refund due to apparently a warning message coming up on my proof to state that the resolution was poor - funny considering the document was able to be scaled up to A0 size by another company, and the flyers of A5 size were perfectly printed by VistaPrint. Avoid this company, shocking service, shocking quality, and pointless unhelpful replies.

Kyle Springford was excellent in his support. Patient with my request as there were several forms etc that needed checking out. Excellent customer service skills

Always use Solopress for all our programmes, fliers etc. Never had any problems.

Big shout out to Amy for answering my question so promptly.

Thanks to Kyle for helping me out with my query very quickly. He checked my artwork was correct and helped us place our order speedily

Staff members are rude, a lady start to raise her voice absolutely disgusting and have no manners or people skills. Everyone tell you different information when I requested my parcel I asked them to deliver at right address by updating by someone asking me to provide new address details over the phone. I did not deliver my parcel on. Sort out your staff members as the have no manners

Online support agent Amy Constantine was extremely helpful in helping me to find a print template for some flyers that I wanted to produce.

Amy was very helpful with my query over monochrome printing as opposed to full colour - but then they all are at Solopress!

Kyle definitely went the extra mile in resolving problems with this first time Order. It is very much appreciated and look forward to working with Solo Press again. May thanks Kyle