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SpareRoom has a rating of 1.51 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. SpareRoom ranks 10th among Roommate sites.
This company responds to reviews on average within 22 hours
No positive highlights yet
I have used this site for 2 years and found it very well organized, the search is easy and fast and it has a lot of people from all over the world, so your choice is great. It is a little bit expensive but considering I was able to find good roommates within a week, I really can't complain. As i have stayed without because of Covid 19, I'm not sure what I'll find this year (2021) in terms of choices. But yes, you can trust this service.
I have been running a bad now for at least 3 months. And all of the people come on say they are French in Project Management or finance day they are interested you never hear back. Days later they are still on the site looking. Most don't have pics and have recently joined the site. Very unusual activity and SpareRoom is not addressing. I have used them b4 no problem so I know something is wrong.
Had SpareRoom for years and it's always had problems with verifying posted ads and handling reports.
Just roomed with a landlord who promised "a room with heat, tv/Roku/switch access, shared living space and two cats". The room was not the one they advertised, heater was broken, remote and games kept away. And the apartment was trashed with pee & poop everywhere, random junk on the floor, a sour smell and two VERY hungry/lonely cats.
Was any of this squalor checked by SpareRoom for false advertisement? No. Did they offer a decent option for reporting? Also no. I witnessed multiple other tenants go through this too and it'll be the last time for me. Don't use that site. SpareRoom, and the con-artists who use it, don't deserve to live off your dime.
Products used:
Rental
A lot of fake properties and people in this website. Their system doesn't work properly saving old expired ads. Anyone who even don't have any link with a property can advertise it … any current tenant put anything and were not able to carry on any responsibility for this. How is the current tenant can say – accept DSS?! They refer you to a landlord or estate agency who refuse fairy tales of current tenant and sometimes they are not aware the property is advertised! Just a waste of time with this fake website SCARErooms))
UK ONLY
Hi,
Thanks for your comments ad we're sorry to hear you have come across a misleading ad. You can report these directly to our moderation team at site.moderator@spareroom.co.uk and they will be pleased to help.
They do ask for proof of ownership where this is required, however, many current housemates do advertise correctly if their landlord has allowed them to manage finding a new housemate to join them. Of course we would expect that they've checked any details with their landlord first so everyone is on the same page, as we understand it can lead to disappointment if one of the details is incorrect.
Our site moderation team look forward to any further details you may have so they may investigate further.
Best wishes
The SpareRoom team
Read the ad very carefully before the landlord responds to your ad. You be ready to ask questions about whose going to be living in the home. You are the one that's going to be spending your hard earned money. Remember your in control and the landlord is counting on you to help pay down their mortgage. If you need to sign a lease, you aren't happy with your house, you aren't obligated to stay another day if it causes you any problems.
Tip for consumers:
Don’t worry about it
Hi Marie,
It looks like you've placed your comments on a review site versus a forum on tips for renting online. We also don't sell physical goods so these don't apply to us. If you use SpareRoom and have a review about that service, you're welcome to post about that. If you have an account with us and need any further help, please do get in touch directly.
Best wishes,
The SpareRoom Team
Finding a room shouldn't be this difficult, they needs to start banning non responsive landlords from the site as they just waste everyones time. Landlord wants to know more about you? Cool I'll spend 20 minutes writing something that conveys that only to get ''read''. At least allow us to put a BIO section so we don't need to waste time introducing ourselves what we do etc, absolute waste of time, this site sucks so bad I'm starting to use gumtree instead.
UK ONLY
Hi Daniel,
We're sorry to hear you didn't always get a reply. We're aware since the UK opened back up after the pandemic, the demand for rooms has been extremely high, so landlords have been inundated with requests for their rooms and are doing their best to get back to everyone in turn. We're currently highlighting our bulk auto reply features to them so they can get back to everyone in one go to help them keep on top of replies.
You can also post your own room wanted advert stating all your requirements (a bit like a bio) and landlords and flatmates with rooms to offer can also reach out to you directly.
In the meantime, if you need any further help and to make sure you're getting the best from your account, please contact us at customerservices@spareroom.co.uk or on 0161 768 1162 and a member of the team will be pleased to help.
Best wishes,
The SpareRoom Team
They charge excessive fees to list a property
There is no guarantee of any return on investment, despite this being the "number 1" place to rent a room
The LL has to do all the chasing, wrong imo as i've got a room for rent, but am not the one who needs a room.
The site admin team are down right rude and disrespectful
Never again - use roomgo, idealflatmate and other sites now, awful company never recommended by me
Products used:
awful company
UK ONLY
Hi David,
We're sorry to hear you didn't find the service as expected and we'd like to look into your comments further.
We do allow everyone to use the site completely free of charge and provide some optional paid features to enhance your advert. While these are not a guarantee of letting a room, they can significantly help to promote your room advert in the listings.
We know in today's rental market, more landlords have been proactive and used the option to reach out to room seekers, with the paid features also opening up more contact opportunities.
We'd like to make sure you're getting the best from your account and rectify the contact experience you mentioned you had with our team. Please do contact us at customerservices@spareroom.co.uk or on 0161 768 1162 and we'll be happy to help.
Best wishes,
The SpareRoom Team
I'd posted and been paying the weekly fee for almost two months posting the room for rent. I got nothing but a few scam tenants responding asking for my account info so they can cashapp the deposit for me to hold the room, due to being out of town. I refused and block the scammers. The many other tenants messages me regarding the room, but never ever responds when I respond back. Totally a waste of my money and time. About to cancel this crap.
Tip for consumers:
I wouldn't recommend to landlords renting a room
Products used:
Paid to keep my listing active every week.
Hello,
We're sorry to hear you had a negative experience with other users on SpareRoom and as your comments sound concerning, we'd like to look into this further and would be grateful if you could contact us on 877 834 2909 or at site.moderator@spareroom.com.
We have a team of moderators who investigate every report made and where appropriate, will remove a user from the site. If you can provide as many details as possible to them in your report, including any off-site communication if this activity did not take place within our messaging system, that will help them locate any account concerned.
Best wishes,
The SpareRoom Team
I have used this site for 2 years and found it very well organized, the search is easy and fast and it has a lot of people from all over the world, so your choice is great. It is a little bit expensive but considering I was able to find good roommates within a week, I really can't complain. As i have stayed without because of Covid 19, I'm not sure what I'll find this year (2021) in terms of choices. But yes, you can trust this service.
I have been contacted by 3 people non of which I believed. The first had photoshopped pics and was never available to meet in person. The second was asking a fake question the third suggested he was a Dr who showed me a utility bill that was 9 months old then a bank statement with over £11k in it... plenty of money to get a hotel room and meet in person rather than have to move in straight away. I think the profiles are click bait and scammers. Feels like a very dodgy site. Beware
Hi Joan,
We're sorry to hear you came across other users you were uncertain of and you can always get in touch with our moderation team directly, as they monitor the site 7 days a week and will look into every report or any concerns another user may have to keep the site safe for everyone.
Please contact them at site.moderator@spareroom.co.uk so they may look into your experience further and where they will be pleased to assist.
Best wishes
The SpareRoom Team
Horrible App. Nobody replies and full of fake adverts. No matter how much you complain, no action is ever taken.
Hi,
We're sorry to hear you didn't always get a reply from the ads you contacted. Some areas can be incredibly competitive and we know there's currently high demand versus supply. We do recommend placing a room wanted ad, as some advertisers can show a preference to replying those with an ad first over those with little to no information about themselves.
We're always happy to help you get the best from your account and our friendly customer services team can be contacted at customerservices@spareroom.com or on 877 834 2909.
Best wishes,
The SpareRoom Team
I have been running a bad now for at least 3 months. And all of the people come on say they are French in Project Management or finance day they are interested you never hear back. Days later they are still on the site looking. Most don't have pics and have recently joined the site. Very unusual activity and SpareRoom is not addressing. I have used them b4 no problem so I know something is wrong.
Hi Marilyn, Thanks for your feedback, that's appreciated.
You may have a business in the area where several people may have moved for work, though we're sorry to hear you've not had a reply back from them yet. It may be that they've had lots of contacts to deal with or are currently at viewing stage and will then come back to any rooms that might be on their shortlist for an area if they haven't found what they're looking for.
Sometimes groups of workers will try and look individually for themselves as well as look for whole properties to move in together, so there's some familiarity, especially if they've moved from overseas to start a new job. If you think any of the ads don't look right, please contact us at site.moderator@spareroom.co.uk and our team will be happy to check them for you.
Best wishes,
The SpareRoom Team
Have been using this site for quite a while and it is utter rubbish. It is impossible to rent anything via this web, landlords don't reply despite reading messages, listings are inundated with adverts of horrible overpriced con ads or properties already rented. Also lots of people try to scam you and just get your info without offering actual viewing etc.
Made many reports to the site, but they are incompetent enough not to care. They wanted me to play police and submit proofs so that adverts can continue to up as they are ' only advertisement platform' and cannot control what is being posted, according to them. My question is what are the moderators for if they cannot do anything and scammers can do what they want.
Also, most of the adverts that are worth something are not free and want to to pay ridiculous amount to try to contact the landlord that will most likely not reply anyway.
I will soon report it to authorities as they do not realize that responsibility for all the content lies on themselves.
AVOID!
You can't block users, even if they are harassing you through messages on your ads. One person who did not get chosen for the rental I had posted created multiple fake accounts, one of which was under the identity and photo of a dead celebrity. Spareroom did communicate with me after I reported this, but they did not take the accounts down. You also cannot delete messages in your inbox without first opening them, which is pretty annoying in this particular situation.
Spareroom your customer service team is very nice and professional from my experience, but the security is lacking. Too easy for someone to make fake accounts and say awful things on your platform through private messages and get away with it. There should be a stronger screening process or some kind of security measure to ensure accounts are real.
Hi LH,
Thank for your review. We're sorry to hear you came across some advertisers you believed were non-genuine.
We can see you were in contact with our Site Moderation team (SpareRoom is fully moderated with a security system to monitor, detect and remove fraudulent accounts) and they looked into your report made to them. They have confirmed with you as part of their investigation, action will be taken if appropriate.
We are launching background checks for renters very shortly so there will be a further layer of security on accounts as well as our own moderation team.
If you do need any further help or advice, our team will be pleased to help and can be contacted on 877 257 4944 or at site.moderator@spareroom.com.
Best wishes
The SpareRoom Team
There are other roomie sites that don't chargé a fee so I'm not sure why people even use this one. They don't even spell properly; I'm assuming they are originally a British company, but if you're doing business in the states, at least adjust your spelling to match. "Enquiry?" No, that's not how we spell it here. You have to be on site for a week with your "advert" (another Brit word they didn't bother to adapt) and it is unclear whether I will be able to finally contact people after a week or whether they will continue hounding me to pay a fee, we will see. Otherwise, I'll just keep using Roomies for free. At least they're an American company.
Tip for consumers:
There are free sites that do the exact same thing, there’s no reason to pay
Products used:
Placed an ad to find a roommate
Hi Allie,
Thanks for your review.
Everyone can place a free ad and use the site free of charge if preferred and there are optional upgrades that provide additional promotion and open your contact links up instantly to all those looking.
We do offer a premium service in order to keep our site running and help people find homes. We make this service optional and many of our users use our free service and while many companies offer free platforms, in time monetising is often introduced in order to keep them running, including where investors may be involved who are looking for their returns.
We've always been privately owned and managed and instead chose to be upfront and provide both the free and optional paid options from day one (we're 12 years old in the US, 24 years in the UK and also have sister platforms around the world).
Thank you for your comments on localisations, there may be the odd one that's escaped onto the platform so we'll pass this on to our tech team to have these resolved.
In the meantime, if you need any further help with your account, do get in touch at customerservices@spareroom.com or 877 834 2909.
Best wishes,
The SpareRoom Team
They quick take your money when is about early bird subscription.
But in case you want to pop an email to someone after the subscription expired, the account present issue.
No comment.
I don't recommend
Hi Cristiana,
Thanks for your feedback, that's appreciated.
You'll have access to new early bird ads while your upgrade is active and can still communicate with everyone you've already contacted even when your upgrade has ended via your SpareRoom inbox. Once your upgrade ends, your account will revert back to a free one and if you wish to contact any new early bird ads you would need a new upgrade to do so.
We'd like to make sure you're getting the best from your account so please do get in touch on 877 834 2909 or at customerservices@spareroom.com and we'll be happy to help.
Best wishes
The SpareRoom Team
I paid the $24.99 to have my ad for a roommate and 2 days later they deleted my account because they said I was trying to sublet my entire apartment, which is clearly not the case. Also, all the "people" they sent were very obviously spam information collectors.Do not use this site, ick!
Hi OP,
Thanks for your review. It sounds like your account was selected for a security check by our moderation team and they may have requested some further information as part of that check.
This is quite normal and they do carry out regular routine checks to ensure the safety of all site users. In this case, they may be waiting for a few more details from you in order to allow continued use of the site.
For any further information on the status of your account, including any upgrades purchased, please do contact us at site.moderator@spareroom.com or on 877 834 2909 and they will be happy to assist.
Best wishes
The SpareRoom Team
It was in vain looking for a shared room (No matter single or double bedroom) on this sxxt website, once I've messaged to a "landlord" or "current flatmate", they just had read the message that I sent to, rather than had taken any response to me. So exhausted to carry on looking a room on it.
Tip for consumers:
None
Products used:
None
UK ONLY
Hi Jacky,
We're sorry to hear you didn't always get a reply from the advertisers you contacted. Demand is extremely high right now versus rental stock supply and those offering rooms are being inundated with messages, so it's taking them a bit longer to get back to everyone who enquires.
We do always recommend a personalised Room Wanted ad as well as tailoring your messages according to the person's room ad requirements to get the best chance of a reply.
We'd like to take a look over your account to make sure you're getting the best from ir and can be contacted at customerservices@spareroom.co.uk or on 0161 768 1162 and a member of the team will be happy to help.
Best wishes
The SpareRoom Team
The site has a lot of sketchy landlords who will not return the security deposit, speaking from my personal experience as well as a few others' experiences. You are better off finding a room on other websites like Airbnb that handles all the finances through the website rather than giving it to an unreliable landlord.
I've used spareroom for a few years and still they don't seem to take the diversity of renters seriously. There is no function to be able to set preferences of who you want to share with.
The dangerous this is that the majority of landlords are white and discriminating against ethnic room seekers. Spareroom monitors ads for racist or discriminatory language, bit needs to fully verify ad posters and do checks.
I had an experience with a landlord that kept my deposit and had mould issues and behaviour issues. The landlord had painted over the mould and the mould grew back. I alerted spareroom multiple times, with photo and video evidence, as the mould affected my property in the room and my health. Yet the landlord had posted the room again without fixing the issue before i left. Without fixing the issue before I moved in and refuses to address it properly.
I received email responses from spareroom saying they are a platform and don't get involved and will bite my report, so in the future if anyone else reports the landlord it will be on file.
I understand that spareroom is a platform and I needed to report it to the local council environment department. However, if I have alerted spareroom why was the landlord allowed to repost?
I think spareroom needs regulation and a body that they report into to make sure anyone posting an ad is verified. There are social media platforms that are held responsible, so why not a platform for renters/landlords.
UK ONLY
Hi Denise,
We're sorry to hear you had a negative experience with a landlord you encountered on SpareRoom.
As our moderation team may have advised, we're providing advertising space for people looking for and offering accommodation, but are not involved with any part of the letting process and are only able to moderate adverts placed and behaviour while using the site, as this falls within our jurisdiction for the type of platform we are.
A letting agent, for example, is different as their services do fall under regulatory bodies involving the letting process as they are directly involved with that. Social media platforms may also differ as they can often state certain promises or fulfillments in their own terms and promotion related to their services, so may be able to be held accountable for not abiding by these.
If you've made a report to the local council and can provide our team with any contact details, they'll be happy to get in touch with them to confirm if there is any legal evidence of wrongdoing and take the appropriate action with the advertiser concerned. They do investigate every report made to them, however, certain reports can require legal evidence, as they may have advised. If you need to discuss your report any further, please get in touch at site.moderator@spareroom.co.uk or on 0161 768 1162 and they'll be pleased to assist.
Best wishes
The SpareRoom Team
This site seems to have more fresh Ads than Roomster, but I have been a member for months, and am still looking. I send messages and wonder if recipients even receive them, as I have gotten few responses.
Hi Fran, it looks like this was a few years ago when we were still new to the US, we've grown considerably since then so do check back if you're ever looking for or offering a room again!
Best wishes
SpareRoom Team
"When you're a Jet you're a Jet all the way..."
They take no responsibility even when there is MASSIVE information available to them.
They sound so "safe". Yes, for opportunists, profiteers and those who know they'll never have anyone taking them to court for flagrantly violating local laws regarding roommate/share situations.
SURE -- they used to "advise" their advertisers to check local laws.
No mention that under FEDERAL law, Flatshare Ltd, of Manchester, UK, which OWNS the Spare Room web site is fully responsible for falsehoods placed on their site, and the FTC, which enforces FCC regulations, can take the site down in a heartbeat.
They let people register just to trawl the waters for people in need in the worst housing market in US history -- then say "Oh, so sorry... we have no jurisdiction over people like that, but please keep us informed..." right into the circular file.
And those profiteers (profiteering -- a federal felony, go look it up, it falls under the RICO statutes) who've been breaking local "roommate" laws for years, and years and years -- easy to track them... but "we have no way of..." blah, blah, blah... a load of H. S.
You find the lies in the ads... they say "we have no access to the ads." (HUH? I found one in 3 minutes, several months after it was posted -- while someone was still living there and it even said "available: now".
Keep copies of EVERYTHING on Spare Room. You will need it in court.
Take your chances. Be firm. Remember, opportunists and profiteers don't care about the LAW -- they know you're desperate and will take you for all you're worth.
The "moderators" give you a load of hooey. "Keep us posted." (reply no. 4 on their list)
They don't know that OUR federal agencies consider EVERYTHING POSTED ON THEIR WEB SITE IS THEIR RESPONSIBILITY, AS ARE ALL CRIMES COMMITTED USING THEIR WEB SITE.
Do not fall for their B. S.
Yes, they have JUST RECENTLY added a great deal of cautionary verbiage lately -- now that they know they're about to answer to the U.S. Attorney General, a state Attorney General, and a local District Attorney.
But they're just another commercial enterprise that thinks an ocean absolves them of any culpability.
It does not.
Know your laws backward and forward.
"Just an advertising platform," they say. Really? They are a commercial enterprise in one of England's most corrupt cities. (Manchester is second only to the London Metropolitan police force.)
Our country dealt with ADVERTISING in the 1960s. Of course, these guys weren't even born then.
Go into this venture well armed.
Hi,
We can see you're in contact with our site moderation team regarding an outside dispute and have advised them you will be keeping them informed of any developments of this. We can see you've gladly acknowledged their advice thus far and will keep us up to date of any other information we may need to look into.
Best wishes
The SpareRoom Team
I have found this app to be quite useful, but living with a landlord can often be a challenging experience. In my experience, many landlords are primarily concerned with financial matters and tend to place a significant emphasis on saving money. As a result, they may request tenants to engage in extensive communication, perform most of the housework, and minimize the use of electricity and water. In my opinion, it is often preferable to live with friends and avoid spare rooms if possible, as this can help avoid the potential difficulties and frustrations that can arise from living with a landlord. Overall, living with a landlord can sometimes be a less than ideal situation. Additionally, there are numerous challenges associated with living with flatmates, such as the tendency for some to neglect their share of the housework, resulting in untidiness and overall uncleanliness. Unfortunately, this is a common occurrence that happens all too frequently.
UK ONLY
Hi TT,
Thanks for your comments on differing living situations and we're glad the app itself was useful!
We do always recommend meeting those you might be living with first and discussing any potential house rules, as this helps with decision making and if a share is going to be a good fit.
For many of our users, living with a landlord works very well, as it's often a more budget-friendly option and as the owner also lives in the property, it can offer a more homely set-up. Additionally, if you do have anything you need to raise, the landlord is immediately available to speak with.
For others, living with similar flatmates to themselves helps them settle into a new area, with a ready-made set of people who already know it and can show them the ropes!
We do recommend placing a Room Wanted advert, if you've not already done so, as this gives you the opportunity to mention any dealbreakers, such as around household tasks and cleaning, and if you have any strong preference around this for the type of share you're looking for, so that those with a matching living situation can connect with you.
Best wishes,
The SpareRoom Team
As above be really careful getting a tenant from this site you will end up being owed money, being messed around by dishonest people.
Tip for consumers:
Be careful
Products used:
rent a room
UK ONLY
Hi Virginia,
We're sorry to hear you had a negative experience while using SpareRoom. We are unable to find an account or any contact based on the details posted here, however, we'd still like to look into your comments and any account concerned, or alternatively offer any advice if it's something outside of our jurisdiction as an advertising platform.
Our team can be contacted at customerservices@spareroom.co.uk or on 0161 768 1162 and they will be happy to help.
Best wishes
The SpareRoom Team
I have a four bedroom house for three roommates I am very happy as a homeowner to have had so many interested people. I have a lot to offer and am happy to welcome the right people. I found all three from Spare Room. I am truly content with the end result. If I ever need another roommate I will definitely only go with Spare Room. Hawthorne, CA USA
Hi Lori,
Thanks for taking the time to let us know and it's fantastic to hear SpareRoom has been helpful in your search. We hope that everyone settles in well and if you need any further help feel free to get in touch!
Best wishes
SpareRoom Team
1. Scammers
It's a decent mix of fake ads and scammers who who don't have ads and reach out directly asking for your contact info
2. Time wasters
You can place your own personal ad detailing who you are and what your looking for. Be prepared for folks to get in touch who don't bother to read your ad. For instance, if you have a small pet, be prepared to be overwhelmed by an array of options that don't allow small pets.
(I suppose they think that you throw your small pet in the trash?)
3. Functional issues
There are certain features that aren't, like the aforementioned, mentioned. These features don't work on the app yet work on the website.
(It's a go figure it out for yourself bonus)
4. Breach of contract
In the event that you share your dissatisfaction, in the event your experience is quite negative, eventually a "manager" of customer service comes along and insinuates a ploy of brutal British condescension. Without requesting anything whatsoever, SpareRoom will take it upon themselves to cancel the service you paid for no longer providing "early bird" access to ads.
Businesses have an opportunity to grow as a result of direct and honest feedback. This particular business doesn't inhabit or share that particular value.
I'm quite confident they hope I just go away. I'll be glad to. I'm equally confident that SpareRoom's nefarious business practices won't
Hi Jesse,
We're sorry to hear SpareRoom wasn't the service you expected or enjoyed using, As an advertising platform, we have limited jurisdiction in what we can enforce users themselves actually doing, even if we've provided lots of tools and tips along the way for them. We're adding to these continuously in order to improve the overall experience, so we're sorry to hear the current ones weren't quite right.
Our custom systems also help to detect and warn anyone of any users we believe to be non-genuine and the majority are removed before they get onto the site, however, it may be the case more sophisticated untoward behaviour is detected at a later stage, though we do immediately remove the accounts concerned and advise any user who may have been in contact with them as soon as possible.
We're bringing as many parts of the web service to the apps as we can as they have a different set up due to the nature of the platform type they are, so it can take a little longer to bring certain features to them that work on web but are not formatted for apps - yet! If you have any particular features you'd like to see on the app that are not currently there, do let us know as it may be something we're currently working on or can add to our feedback considerations for apps.
We can see your upgrade was refunded in full, just to clarify once an upgrade does come to an end, the service will revert back to the free version so there will be early bird ads in the results again, which is correct according to our terms and conditions.
We recognise SpareRoom may not be for everyone, though we hope you'll give us another chance in the future as we're always implementing new features and improving them to bring the level of service our users ask for and expect and appreciate you taking the time to let us know your thoughts.
If you do need any further help in the meantime, our team can be contacted at customerservices@spareroom.com or on 877 834 2909 and they'll be happy to help.
Best wishes,
The SpareRoom Team
And I decided to post an ad, for a roommate. MUCH better than CraigsList, even though a small fee is involved (you can use the free version, but then you have to wait 7 days before someone can contact you). The phone didn't answer and I don't like how they don't make the policies very clear up front, which is why they only get 3 starts. Do it right, SpareRoom, and even if people have to pay a little bit, you'll quickly win over the CrapList, I mean CraigsList crowd. That service is free with no waiting, but HORRIBLE now.
Gain trust and grow your business with customer reviews.
SpareRoom: Find Roommates and Rooms to Rent
Hi Sam,
We're sorry to hear your experience with a landlord away from the site.
As an advertising platform, we offer an online space for users to post accommodation for rent and those looking for accommodation to rent to find each other and do always recommend an in-person viewing (or video viewing if that's not possible) to decide if a property is suitable.
We're not involved in any part of the letting process, so if you do come across something that isn't, or doesn't seem right, you can report an ad or advertiser to us right away and we'll investigate.
As we're unable to locate any specific details from your review here and your experience sounds concerning, please contact our moderation team on site.moderator@spareroom.com so they may investigate and where appropriate, we do remove advertisers from SpareRoom if deemed necessary from any report and evidence we receive.
Best wishes
The SpareRoom Team