• Spocket

Overview

Spocket has a rating of 3.63 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Spocket ranks 60th among Shipping sites.

  • Service
    7
  • Value
    8
  • Shipping
    5
  • Returns
    5
  • Quality
    6

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
See all photos
How would you rate Spocket?
Top Positive Review

“Amazing site”

Kat L.
7/4/20

Sprocket is amazing and surely the best site u can use. If u need a drop shipping supplier. It has good quality products as well

Top Critical Review

“Spocket has terrible customer service”

Glenna C.
6/8/21

I decided to close my account and followed their online instructions to downgrade my account, but the next step was cancel account and there was no cancel account option. In fact, when I hit downgrade, it kicked me out to another section. I contacted them, and they said they could not refund my fee or close the account, and gave me the same instructions I had followed earlier. Nothing is more frustrating than to try to cancel something that should be easy to cancel.

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user katl82
1 review
0 helpful votes
July 4th, 2020

Sprocket is amazing and surely the best site u can use. If u need a drop shipping supplier. It has good quality products as well

Thumbnail of user alir270
1 review
0 helpful votes
January 14th, 2024

I wish there would be any zero star rating as they are scamming with your credit card information. I never save my Card Information anywhere but they save the card information without your consent and charge you subscription fees without your permission. Dont go for any of their free or 1$ Trial. They are scamming with auto debit subscription fees. Dont Trust them with any sensitive financial information.

Thumbnail of user raqueaj
1 review
1 helpful vote
July 5th, 2020

Lot of information a little pricey but if your looking for some type of help they are willing to guide u

Thumbnail of user glennac20
3 reviews
2 helpful votes
June 8th, 2021

I decided to close my account and followed their online instructions to downgrade my account, but the next step was cancel account and there was no cancel account option. In fact, when I hit downgrade, it kicked me out to another section. I contacted them, and they said they could not refund my fee or close the account, and gave me the same instructions I had followed earlier. Nothing is more frustrating than to try to cancel something that should be easy to cancel.

Tip for consumers:
Be aware that they will not help you and you won't get a refund. I will have to dispute the charge on my credit card to get my money back.

Products used:
I hadn't even sold any of their items yet, I just wanted to close my shop and close my plan with Spocket.

Service
Value
Thumbnail of user teliahh
1 review
1 helpful vote
July 4th, 2020

Pocket is a fabulous solution for any brand using the drop shipping business model. This is especially true if you're new to the world of ecommerce and have either a Shopify or WooCommerce store. With the help of this app, you could import and start selling products within minutes!

Thumbnail of user angelg127
1 review
1 helpful vote
July 3rd, 2020

Great to be able to find products locally. Love the look of the products as well. They look much more personal than most competitors out on the market currently. Wish I knew about them sooner is all I can really say.

Thumbnail of user nakulm
1 review
3 helpful votes
August 27th, 2020

STAY AWAY AND NEVER GIVE THEM YOUR CARD DETAILS. THEY DISALLOWED ME TO CHANGE MY PASSWORD. THEY TOOK ADVANTAGE OF MY WEBDEVELOPER HAVING COVID AND ON REQUESTING, DID NOT EVEN CONSIDER ONCE BY KEEPING ON CHARGING $49 PER MONTH.

SAD THE WORLD HAS COME TO CROOKS LIKE THIS. ESPECIALLY KIM FROM SPOCKET IS A THIEF

Thumbnail of user wendyr337
1 review
1 helpful vote
July 8th, 2020

Lots of great products! Looking to start up my business and I found this site. Will enjoy selling many of these items.

Thumbnail of user fatihozdemir034
1 review
0 helpful votes
January 10th, 2024

Unfortunately, I was scammed! My paused account automatically reopened and charged a fee last week. This is an account that had never been used during this period. I contacted your customer service, but they rejected my refund request.

I also replied to the CEO's welcome e-mail to share this experience, but the email was returned to me. Of course, this email address is also fake. All of the emails you received during the trial period are fake except Abigail (maybe her name is also fake)!

We are all entrepreneurs, and you must be aware of how valuable every cent is for any of us. We give your service a chance and try it out (you pay a lot for marketing to gain us), then we stop our account instead of deleting it in case we might use your tool in the future. And you are willing to risk losing an entrepreneur you have gained in such a simple way.

You are also ignoring the new paid users that I may bring you in the future by mentioning your website in my network... I suggest you reconsider this scam-like model. Likewise, I paused my account, and you have reactivated it by taking unforeseen fees.

I hope that one day you will earn money for what you really deserve and not by feeding on people's forgetfulness.

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenat44
0 reviews
4 helpful votes
June 27th, 2022

Extremely easy to use and understand. This is the only platform that I know of that has an abundance of US-based suppliers. Suppliers from AliExpress is getting too expensive to dropship. But profit margin is also low with US suppliers. Will wait and see what happens with my store sales.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raymondb297
1 review
1 helpful vote
July 8th, 2020

I am new to the whole ecommerce thing and learning everyday. When i seen the app in the Bigcommerce app store and read the reviews i caught my eye. Than seen they offerd a free trial and i went for it.

Thumbnail of user christih52
1 review
3 helpful votes
July 4th, 2022

Beware of the massive positive reviews. Do not use this company. They will charge you every other day 3 or 4 times even after you have canceled the service. This had caused $300 in fees at my bank.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aboue
1 review
2 helpful votes
October 2nd, 2023

Be careful; do not believe the free trial days cause you will not be refunded... Stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraf1455
1 review
2 helpful votes
May 5th, 2022
Verified purchase

At first Spocket seems like a promising source for domestic drop shipping UNTIL you spend hours going through the products only to realize that most products being offered are POD products that can be created for free through other venues. In the rare event that you end up finding some unique products, usually marked as VIP products, adding to your store and spending a bunch of money in advertisement to promote it, only to be notified a few days later that the product was removed from the seller. Spocket is refusing to refund me for the months i won't be using them because i cancelled the membership as i was unsatisfied with their service. DO NOT waste your time with SPOCKET.

Tip for consumers:
Do not give them your money. You will regret it

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidc3332
1 review
1 helpful vote
July 8th, 2020

I found Spocket an easy site to both join and use. Any help needed was easily available and all people I had dealings with were very helpful. I knew nothing about drop shopping when I first joined and now thanks to Spocket I know enough to make it profitable

Thumbnail of user betterb6
1 review
1 helpful vote
July 8th, 2020

I think spocket provided great help for new dropshipper in finding a local supplier and good quality branded.
Since due to covid shipping time is increased a lot and as a seller, this is huge challenge for sellers. We receives lot of complaints if shipping is too high. Thanks Spocket

Thumbnail of user taya3
1 review
0 helpful votes
July 8th, 2020

Very helpful, so happy that I was able to find us drop shipping. My customers will be very happy. Easy to work with, great support

Thumbnail of user suzanner164
1 review
0 helpful votes
July 8th, 2020

Easy to transfer products to store and beautiful products mahalo from hawaii.
Love that they ship from us and has many products with free shipping thank you

Thumbnail of user racquelt8
1 review
0 helpful votes
July 9th, 2020

Spocket is legit. Excellent customer service, great products. I would recommend Spocket to everyone. I make a great income.

Thumbnail of user lirons2
1 review
0 helpful votes
June 30th, 2020

When it comes to dropshipping, if youre doing it through ali express youre doing it wrong. 1 month order time will never create a good customer, you will perhaps get a first purchase from a user, but probably not a second one

Thumbnail of user keil5
1 review
1 helpful vote
July 6th, 2023

Managing your business needs a good and an ease in communication. However, the team seems to be lacking this part, which is a turn off factor and one of the reasons why I will no longer continue with the service

Tip for consumers:
They can still take money from you even if you closed your store

Value
Thumbnail of user michaels4577
1 review
0 helpful votes
July 4th, 2020

I've been looking for a good dropshipment partner and compared several dropshipment posibilities with eachother. So far Spocket offers the best value for money.

Thumbnail of user aubreys49
2 reviews
0 helpful votes
July 8th, 2020

I am just starting but I cant believe how simple it is to sign up. Another thing is that the staff was so quick to respond to me that i knew i had made the right choice.

Thumbnail of user pabloh94
1 review
0 helpful votes
December 10th, 2023

Dropshippers, WARNING BE very careful if you are going to use Spokett to promote products.
I gave my bank details to them to check their products, there is a free trial for 7 days, and you need to give your bank details other ways not possible to see the products they have.
I deleted the free trial the next day, and they charged me 32 Euros a few days ago, saying I didn't cancel my membership, there is not a sign or anything when you cancel your free trial saying also you need to cancel your membership, and when I cancel my trial, I was sure I won't be charge.
There is no email or chat to contact them on the website, I manage to get an email searching on Google.
And they are lying to me, blaming me and saying they cancel the membership and I won't be charged again, I cancel myself the same day they told me.
They don't want to give me the money back.
BE CAREFUL WITH SPOCKETT, THEY ARE MAKING MONEY WITH THIS SCUM.

Tip for consumers:
SCUM

Products used:
NONE , THEY SCUMMED ME WITH THE FREE 7 DAYS TRIAL

Service
Value
Quality

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Company Representative

Thumbnail of user eninab
Enina B.
Typically does not respond to reviews

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3.6
24 reviews
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