Sporting Smiles has a rating of 3.1 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sporting Smiles most frequently mention customer service, and night guard. Sporting Smiles ranks 13th among Dental Products sites.
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I have purchased over 4 times and have been pleased each time. The first time I did impressions customer service helped and the video tutorial really helps it is simple. Sporting smiles retainers and whitening system has kept my smile beautiful. The owner is professional and provides quality product. I do not work for sporting smiles nor do I know anyone that works there. Just a happy consumer.
There moulds broke my permanent retainer first go! Moulds were nothing like all the times ive gone to the dentist to get them done And having to get it re attached none of them will fit now so a complete waste of money plus time and effort and extra fees of having to go to orthadontists to fix the metal retainer and now the retainers I'm expecting from sporting smiles won't fit my top teeth due to there moulds damaging my retainer Have tried contacting to see if they could fix this some how by making new moulds of the top with less damaging moulding gel or reimbursement but no response still! And it's also been months and haven't received them not that the top ones will fit It says easier and cheaper than a dentist it's cost time postage x3 dentist visits now with fees all because I chose to trust this site WOULD NOT RECOMMEND Waiting for a response from them still! Be cautious when using there products
I have purchased over 4 times and have been pleased each time. The first time I did impressions customer service helped and the video tutorial really helps it is simple. Sporting smiles retainers and whitening system has kept my smile beautiful. The owner is professional and provides quality product. I do not work for sporting smiles nor do I know anyone that works there. Just a happy consumer.
Tip for consumers:
Appreciate being a loyal customer
Products used:
Retainers/whitners
There moulds broke my permanent retainer first go!
Moulds were nothing like all the times ive gone to the dentist to get them done
And having to get it re attached none of them will fit now so a complete waste of money plus time and effort and extra fees of having to go to orthadontists to fix the metal retainer and now the retainers I'm expecting from sporting smiles won't fit my top teeth due to there moulds damaging my retainer
Have tried contacting to see if they could fix this some how by making new moulds of the top with less damaging moulding gel or reimbursement but no response still!
And it's also been months and haven't received them not that the top ones will fit
It says easier and cheaper than a dentist it's cost time postage x3 dentist visits now with fees all because I chose to trust this site
WOULD NOT RECOMMEND
Waiting for a response from them still!
Be cautious when using there products
Excellent Product - Great Price - Great Customer Service. I've now ordered a few times from this site, and their retainers are fantastic. They arrive and the fit is perfect. The retainers last and are easy to clean. But also, when I have a problem, it is easy to get in contact with someone who can answer your question quickly. And you can't beat the price. I think my orthodontist wanted 4x as much for a pair of retainers.
Had my old retainer since 2016 when I took the braces off and decided to make a new one with sporting smiles, I received the kit, did all the steps on the instructions and then sent my photos for approval, and then sent the molding back, they sent me my new retainer after days and it's perfect! Super easy and convenient to do it at home, I've been using it every night for a year and it looks as new as when I got it. Very satisfied! Will order a backup for sure.
Tip for consumers:
They are real
Products used:
replacement retainers, custom night guards, custom teeth whitening tray and custom athletic mouthguards.
Sporting Smiles has an outstanding customer service team. I have been very satisfied working them. My first sets of upper and lower dental impressions were low quality, so they sent me replacement sets free of charge. When I got good impressions, the lower set got lost in the mail. They were more than happy help me out and facilitate a fair arrangement. Their customer service team is on it!
Ordered SportingSmiles teeth whitening kit off Amazon and was really surprised on how great the quality was. I used it for 2 weeks and my teeth are noticeably whiter. I got sick of paying over and over for whitening strips. Its going to save me a lot just to buy refill on gel. It's a lot easier to use as well.
Let me know what I can do for you
Products used:
all
My husband bought bleach trays. He did not know that bleach trays are supposed to be scalloped otherwise the bleach BURNS the gums so badly they cannot be used. After a couple of months of him trying and failing to be able to bleach his teeth I looked at the trays and told him what the problem was.
I sent a note to their "warranty" department. Liz sent a canned email response about retainers that had nothing to do with the message sent to her. The company would NOT accept a return, repair them, or replace them. Ripoff.
Also, their brand of bleach is disgusting. It foams in the trays, bubbles up, and burns the gums regardless of what kind of tray is used (my trays from the dentist are scalloped and I could not tolerate their nasty bleach).
I'm guessing all the positive reviews are faked.
AVOID at all costs.
Tip for consumers:
I hope everyone who has issues with them will file a complaint with the Better Business Bureau and the Attorney General. Hopefully the latter will revoke their license to do business.
Products used:
real, scalloped trays from our dentist
I got two guards, Dual Laminate Teeth Grinding Day Guard, and Flexible Super Hard Night Guard (Back Cut). I had used the Dual Laminate one primarily but then I had been grinding so hard I separated the layers. It was still useable, I just had to nest the layers together before putting it on. Then my guard went missing so I started using the back cut one and I like that one so much more. It feels more hardy. That one I have now reordered.
The process to make your own impressions wasn't easy (I had originally wanted bottom guards) but the team at Sporting Smiles was helpful and kind, even sent me extra putty when my first couple tries were flops. I ended up switching to a top guard because that was easier for me to do.
Overall, good customer service and more affordable than the dentist office. I would highly recommend.
Products used:
Dual Laminate Teeth Grinding Day Guard
Flexible Super Hard Night Guard
Just got my second set of retainers from Sporting Smiles and they fit great. I was a little skeptical at first about ordering retainers online. My dentist wanted $500 and I seemed way too much for a little piece of plastic. I saw sporting smiles had a bunch of good reviews and a guarantee so I figured I would give them a try. I took upper and lower impressions and the lower was good, but I messed up on the upper the first time. I called and they told me what I did wrong. There were spare supplies included and I was able to get a good upper the second time.
I sent everything back and it did take about 2 weeks to get the retainers back. The retainers were nice and clear and fit perfectly. I was amazed at how easy it was and how I saved about 400$ ordering online. I wore the retainer for about a month with no issues and got an email that I could order a second without having to take the impression again. I decided it was a good idea to have a backup and not have to mess with taking an impression again. The material seems to very exactly the same as what my dentist was using. Ordering online is a great way to same move and not have to make 2 trips to the dentist to get retainers.
Terrible experience, I was customer which used their services for few years and now it became terrible, retainers breaks easily and not worth the money. With my last order been waiting for my retainers for 3 month and it was never delivered
The worse customer support and quality of product, would never recommend
Products used:
Retainers
I was cautious at first, but read all the wonderful reviews and decided to try them for myself and very glad that I did. My dentist wanted $600 for a single night guard and I was able to get a top and bottom and a whitening kit for $160. Customer service was very helpful and friendly. I had to redo the bottom impression which was a little too narrow and they told me just what to do to fix it. I sent them off and a couple of weeks later they came in the mail. They all fit really well and can't wait to try the teeth whitener! Very happy with everything!
Best night guard
Been ordering from SportingSmiles for a couple of years. The night guards are a great fit. I have 2 different types and love both. So easy to just order online and not have to go to the dentist. Great customer service.
Tip for consumers:
Best
Products used:
guards
Fit really good definitely would get again i haven't had a retainer in forever and i'm glad with what i got
Products used:
retainers
My top retainer (from dentist) lasted over a decade but then broke, so I got sporting smiles since it was so less costly. I didn't realize the lack of durability. Only 3 years later it broke - I have no idea when or hell (meanwhile, my bottom retainer is still perfectly fine) and sporting smiles takes a week to get back to me to tell me they can't do anything:
Hi,
We are unable to assist you as we would no longer have your impressions on file, as we only keep them on file for one year. Our warranty period is 30-days from the final ship date.
Lame AF! I won't be using them again!
Tip for consumers:
Couldn't get this review to post from my new iphone 13, had to do from computer, lame
Products used:
retainer
I love my sportingsmiles teeth teeth guard. Sits perfect and was easy to get. I have reordered just to get a backup. Had to take impression twice, but wasn't that hard. Would recommend them.
Tip for consumers:
Watch video on taking impressio
Products used:
Teeth gringing guard
Bought some products. They are amazing and I have a good feeling about it. I found them online via google and I look forward to using more of their products in future.
Tip for consumers:
They have good staff
Products used:
Masks
Quality retainer performs just like a retainer obtained at a dentist's office without the ridiculous price! Sporting Smiles also provides excellent customer service. I'm so glad that I found them!
Purchasing retainers from sporting smiles was a great decision. They are AMAZING quality, affordable and most importantly the support staff here is phenomenal. Anytime I call they are happy to assist with my needs. Thank you guys!
-Dwayne
L have been a very loyal customer because they have yet to fail! NOT ONLY DO THEY HAVE AMAZING PRICES, THEY HAVE GREAT QUALITY PRODUCTS. I really do enjoy their services and will continue to use and recommend their high quality work.
Tip for consumers:
G REAT PRICE ! !
Products used:
Clear retainers and mouthguard
The return is very sturdy and doesn't get stained or dirty easily. I can barely feel it in my mouth at night time!
Used them for many years until this past month they denied 4 of my impressions without notifying me, poor customer service, no good explanation of why was denied. A complete waste of 2 months, because they do not communicate neither care you are waiting for your night guard. Find someone else!
Tip for consumers:
They are a waste of time, they wont get your guard approved. I have years experience making them and after 4 they never approved them, I think they do not care. They kept shipping cost and the cost of an extra shipping kit. A waste of time and money.
Products used:
Flexible Super Hard Teeth Grinding Night Guard
The soft night guard is legit. As someone who has paid a lot for dentists to make custom night guards, I only wish I had discovered Sporting Smiles earlier.
I originally ordered the hard night guard, thinking it's what I needed I did not like it at all. I sent it back, it got lost in the mail and Evan quickly rectified the situation by sending me a soft night guard, which arrived within two days in the middle of the pandemic in New York.
The team is great and if you have to contact customer service I'd suggest calling them directly to avoid delays.
Do not assume you will get a retainer from this company! Repeatedly rejected by production team due to cracking of their putty, canned email excuses why the picture of the mold didn't meet their expectations and then they offer to sell you more materials. Not worth the frustration!
Products used:
none
My retainer cracked and my dentist retired. Called around and couldn't get in for a while. Went online and found SportingSmiles. Paid extra to get it faster, but got my retainers in 2 weeks. The fit was perfect and was a quarter the cost of the quotes I was getting.
I ordered the retainer kit from SportingSmiles in June this year. They were keep asking me to redo my impressions because they weren't useful. Once they approved my impressions they sent me the retainer but it was poorly made. Covered only half of the teeth and it wasn't stable on my teeth. I emailed them and they said that they cannot make it better that that. Wow! So I returned the retainer and I received less money than I paid for initially! It also took them couple of months for the refund!
Tip for consumers:
Please don’t use Sporting Smiles
Products used:
Retainer
SportingSmiles is your online premium dental lab. Since 2009 SportingSmiles has been making custom dental retainers, teeth whitening trays, night grinding guards, and sports mouthugards. All products are made in our office in Waukesha, Wisconsin. We have a patented impression tray that makes the impression process as easy as possible. Https://www.SportingSmiles.com
LASTED 3+ YEARS! 3 Years is a great amount of time to have a retainer. The life span of a clear retainer is about 1 year. If you google life span of clear retainer you will see that. That last molar can always just be trimmed off the retainer can still be used for a while. Not sure what you expected us to do on an order over 3+ year retainer order. This should be a good review on getting a great fitting retainer that lasted 3 years for less than 100$.