• Social Security Administration

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Overview

Social Security Administration has a rating of 1.56 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Social Security Administration most frequently mention social security, and customer service problems. Social Security Administration ranks 203rd among Government sites.

  • Service
    28
  • Value
    21
  • Shipping
    11
  • Returns
    12
  • Quality
    18
Positive reviews (last 12 months): 16.7%
Positive
4
Neutral
0
Negative
20
See all photos
How would you rate Social Security Administration?
Top Positive Review

“Finally a relief”

Quinnette W.
8/8/23

I went to my federal office in my home town and they were unable to help me. So they gave me the runaround for about 2 Months. But low and behold they gave me the helpline number and I had the pleasure of speaking with Mrs/Ms. Martin and she went above and beyond to resolve my problem. She is the best person that I was able to speak with & had a lovely & concern in her voice. I just want to give her her flowers and to show my appreciation of all her help. Please keep her with this company, because she represents the SSA Office very well. Thank you again Mrs./Ms. Martin.

Top Critical Review

“This website is incredibly confusing.”

Ava L.
3/25/22

I've been trying to get a SS card replacement and this website is horrible. It's so difficult to get into my account, almost every step has issues. I know how to use websites and tech stuff, usually I can get past the problems and figure it out but not with this crap site.

Reviews (50)

Rating

Timeframe

Other

Thumbnail of user aval74
2 reviews
4 helpful votes
March 25th, 2022

I've been trying to get a SS card replacement and this website is horrible. It's so difficult to get into my account, almost every step has issues. I know how to use websites and tech stuff, usually I can get past the problems and figure it out but not with this crap site.

Service
Quality
Thumbnail of user kevinb3535
1 review
4 helpful votes
September 5th, 2023

"We'll tell you something when we are good and ready. Now sit down and wait." This is the message in so many words. Calls to Social Security take an hour plus to be answered. The representative can get no information from processing they can't call only message. I have been quoted 15 days, 30 days, 60 days, 45 business days for an answer. No answer has been received. They are holding back my money and they won't say why and they just do not give a damn.

Tip for consumers:
Do what they are employed to do.

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Value
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Thumbnail of user blt6359
1 review
4 helpful votes
July 12th, 2023

The Right hand has no idea what the Left hand is doing. Pitiful coordination. Relying on outdated systems and and so much bureaucracy that the system is in a free fall. Doing anything online is a total waste of time and then having to drive an hour to the closest office where they stare blankly into a computer screen and scratch their heads because even the representatives are confused what the feds have done!

Thumbnail of user joanni15
4 reviews
23 helpful votes
April 27th, 2022

After days of calling I finally got through to make a phone appt for Widows Benefits. Received a confirmation letter and email showing all correct info and March appt. About a week before appt. Received email confirming my email for April 25@ 2 pm. The call never came. I am the first wife. I called SSA today April 26 only to find someone changed the address, to my former husbands other and she got my mail. Since my phone # was still on the application I should have received the call, absolutely no excuse or reason for any employee of SSA to replace MY information. I now have to wait until June 9 for MY NEXT APPT. Just do your job, don't change info, and please stop that machine from babbling on about SSA websites that don't work. Certainly hope my appt in June will be kept in tact by SSA.

Thumbnail of user ba473
1 review
2 helpful votes
May 16th, 2023

They just interrupt you when asking for help. My Dad is disabled. He can't call. I need advice for next steps! But instead of helping they just continue interrupting while yelling "I CANNOT GIVE YOU ANY INFO". As if I'm not doing my best as his caretaker to do these things for him!

Service
Value
Quality
Thumbnail of user quinnettew
1 review
0 helpful votes
August 8th, 2023

I went to my federal office in my home town and they were unable to help me. So they gave me the runaround for about 2 Months. But low and behold they gave me the helpline number and I had the pleasure of speaking with Mrs/Ms. Martin and she went above and beyond to resolve my problem. She is the best person that I was able to speak with & had a lovely & concern in her voice. I just want to give her her flowers and to show my appreciation of all her help. Please keep her with this company, because she represents the SSA Office very well. Thank you again Mrs./Ms. Martin.

Thumbnail of user valeriew215
3 reviews
6 helpful votes
June 14th, 2023

Unprofessional rude nasty nasty reps shame on them there boss needs to no about there conduct as well as behavior and the reps got a attitude and didn't come back to the phone after I waited a very long time he over talked me and stated and you are going to go over again well he'll I called and told them and they were so so ugle shame can't even call to talk can't believe they deal with the public I didn't call to ask for a hearing just wanted clarity I got a letter 6/12/23 the others were months before you don't no how to calculate while you work in there

Tip for consumers:
Trash point blank nasty unprofessional unskillful

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Value
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Quality
Thumbnail of user barbaram3951
1 review
0 helpful votes
January 23rd, 2024

Called # given to me by representative at SS ofc in S.Phila. Because I couldn't update my 98 yr old Mother's address, office doesn't recognize a POA, unbelievable! First call today was at 10:04AM. Now 11:55 still waiting for a live person to answer. Need to have an IG investigate this agency, too much money being spent on crappy service. Years ago it was said Government employees couldn't work in the private sector, so true!

Tip for consumers:
No I think this says it all!!!

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Value
Quality
Thumbnail of user shenal1
5 reviews
26 helpful votes
April 12th, 2023

Can't chg address online. Have to call. Dad is blind, has dementia and a tbi and hard of hearing. Woman said if he cant tell her his address he can read it off some mail I told her he doesn't have any eyes. She said then I need to get POA to change his address. So anyone with disabilities isn't allowed to change their own address. She then proceeded to say family was abusing dad each time we told her HE CANT SEE. She spent the rest of her time talking over us to the point we had to scream FO at her.

Tip for consumers:
Unreasonable. Unprofessional. Demeaning.

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Value
Quality
Thumbnail of user christinec2415
1 review
5 helpful votes
December 16th, 2022

Been calling almost everyday been on recorded message for almost 1 hour everytime I call. They only answer once and after two minutes of talking to them all of a sudden feel like they are on mute for 5mins. And I said hello. U still there nobody answer. Finally she say hey can I hear me then drop the call. How stupid that is.

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Thumbnail of user monag66
1 review
6 helpful votes
January 24th, 2022

Miss Gorman needs to be fired & replace with some else more educated and know what there doing she very unorganized including her supper Visor who excuses her for her horrible behavior very disrespectful to disability recipients it's wrong very you accuse people for work you don't know how to do and blame people for the lack of your responsibility you don't know how to do the work you need to end your job and get one who knows how to do it Because evidently you can't that's a shame your very Organize & worthless……….

Tip for consumers:
Choose workers who know what there doing not to blame other for there lack of Responsibility

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Value
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Thumbnail of user marciam425
6 reviews
6 helpful votes
June 26th, 2023

When I applied for Medicare through SSA online in May 2022, I received a re-entry number and assumed that all was well.

1.In early June 2023, when I went into the SSA website to apply for the next phase Medicare B, I discovered that there was no record of the May 2022 application. It had disappeared.

2.The phone call took 2.5 hours.

3.During the call, one screen said that I needed to sign and submit a document to complete the application by 7 Dec 2023, or the application would be voided. When asked, at first, the agent said he would send me the form. Then, later he said that there was no such form, and scheduled a telephone conversation with a Claims Specialist. That would take place 6 weeks later. I called back and another agent told me that there was no such form.

4.Then I got a letter saying that they had received my application (Yeah!) and that I needed to submit my banking information. But there was no indication of HOW I should submit the letter--email, their website? When I contacted the agent, she told me to disregard the letter.

If you don't receive written confirmation from a SSA application, assume that they never receive it.

Before you call, breathe deeply, prepare to bounce back at their inefficiencies.This is what should have happened 12 months earlier--in June 2022!

SSA is a monopoly and they know it! Zero accountability!

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Thumbnail of user bruceb1138
1 review
3 helpful votes
February 25th, 2022

Needed to contact ss to change routing number that my ss is deposited into each month as another bank bought out my bank. Called ss office in Tulsa and waited 37 minutes with no answer. Found out later it was closed due to snow but recorded message said to wait for someone to answer. So I got on ss web page and filled out all of the forms but it said invalid info. It is a nightmare to understand it! It asked for my user ID but had not given me on or asked me to insert one. Called ss office this morning and finally got someone. It shouldn't be that hard!

Thumbnail of user normanc196
1 review
3 helpful votes
April 12th, 2022

Why does it take so long for SSA to answer phones? Is it because this is a capitalistic country and they aren't making any money on answering phones. You can call any store or car dealer and someone will answer, a real person, not an answering machine or robot. When it comes to gov't offices they don't answer the phones. A person has to leave their name and number so they can call back. Probably the VA is just as bad. I feel sorry for the soldiers that they have to kill for their country and then this is how they get treated. You vote new people in office, hoping it will change, but it continues.

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Thumbnail of user pamkrause38
1 review
2 helpful votes
May 8th, 2023

Following up on survivor benefits...on hold 58 mins. The man who took call was, rude, tired & so
Unhelpful! No even a hello, like I totally ruined his day! Sorry you have people working for you like this.

Thumbnail of user belkysg1
2 reviews
5 helpful votes
July 15th, 2022

Tried to make an appointment to go in person but the line was always "too busy to take my call" so I went in person anyway and was told I would need an appointment. Two years have passed after covid 19 and they still apologize for this,
Justifying his inattention and poor work. Shame!

Thumbnail of user yakovo
1 review
1 helpful vote
August 28th, 2023

Expect about 1 hour of waiting time, the customer service is horrible, they don't have answers even after involving a supervisor the issue was not resolved. Total disaster...

Service
Value
Quality
Thumbnail of user jh1216
1 review
3 helpful votes
November 13th, 2022

This Website is atrocious.
A first Temporary Code was Snailmailed to me and expired the Day I actually received it.
Now, they want to send Another Snailmailed temporary code through the same Unreliable System.

Fix you $#*!.
You'll be more Trustworthy when you do.

Tip for consumers:
Take Pride in your Job.
People are already disappointed in you.

Service
Value
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Thumbnail of user loisym1
1 review
2 helpful votes
June 29th, 2022

I went to an SSA office here in NY (Queens Jamaica branch) last April 12th to update my name and immigration status. Almost 3 months and no new SS ID card in the mail. I already started to worry. I thought because of Covid the cards have been backlogged. I finally called their customer service to know what's going on. The agent, after a long hold on the line, apologetically informed me that my records were never upgraded! To think i was inconvenienced that I have to personally go there and show my documents. Good thing they didn't hold my original documents, just photocopied it, but the lady who saw me already took away my original ID card! It was a smart decision for me to save a scanned copy in my computer file. Now i have to go back there and do the process over again, wasting me my time and the effort when it was their fault and incompetence that this thing happened. That's why if i could give negative points to this government office, I would!

Thumbnail of user cp273
1 review
6 helpful votes
January 5th, 2022

I could never view my statement online, it always said I needed to call. I would call and they would say they unlocked my page but when I tried to get on my page again it would say I needed to call. I finallly went to my local office and they have unlocked my page but again back at home it said I still needed to call. Finally after about a year of this nonsense I finally
Talked to someone might ho told me my account was attached to a dead person's name! Their error, they would try to fix. Finally in Dec 2021 I got a letter saying they had resolved my issue. Terrible customer service.

Service
Value
Thumbnail of user billl842
1 review
0 helpful votes
June 22nd, 2022

I did not want Medicare Part B and timely filed/returned my card with the Philly office 2 months before my 65th birthday. Surprise!... I was enrolled in Part B anyway for 4 months after that. I called SSA 4 times and wrote 2 letters but NOTHING changed. Finally I tried one more time and spoke with Mike in the SSA office in Baltimore and he corrected everything within 2 weeks and also got me a refund of the money that was deducted from my SS payment for 4 months. THANK YOU MIKE!

Thumbnail of user jq52
1 review
0 helpful votes
December 12th, 2023

This has to be one of if not the poorest run agency in US government, they are not there to help you, take your money your entire life, then make you go through hoops and barrels to get your money.

Disgusting system, the people who work at SSA are equally worthless.

Tip for consumers:
Garbage agency

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Thumbnail of user druw11
1 review
0 helpful votes
March 25th, 2024

Recently applied for Medicare and Social Security. Was called by a woman, emailed and text as well. She wanted my SSN and other personal data. I refused. Since then I have tried to find out if it is truly a SCAM. After hours of waiting on several phone calls, reporting potential SCAM, I have not been able to verify if it was a SCAM. They can have all the messages on their voicemail, but if SSA is not able or willing to assist us in determining a SCAM, what's the use?

Service
Thumbnail of user rickyl136
1 review
3 helpful votes
March 8th, 2022

Terrible service, long waits on phone, lack of knowledge of Rep's. Maybe they should Contract it out like they did the Military base's

Service
Thumbnail of user mnwakeling
1 review
0 helpful votes
May 16th, 2023

Social Security needs to hire more employees to get the job done. It takes 1/2 hour or up until 1 hour to wait for employee to answer phone. This is not reasonable no matter how many people work there we should not have to wait this long on a phone. HIRE MORE EMPLOYEES a disgrace on the United States.

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