• Sse.co.uk

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Sse.co.uk has a rating of 2 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Sse.co.uk ranks 287th among Home & Garden Other sites.

How would you rate Sse.co.uk?
Top Critical Review

“Staff out to cover each others jobs/backs”

mister p.
8/11/19

A complaint I made, about the way a supervisor wriggled out of handling a complaint I made about the way I was handled by one of the front-line call centre staff, was closed by SSE because THEY WAS HAPPY THAT BY PHONE AND EMAIL THE COMPLAINT HAD BEEN ADDRESSED - what about the customer being happy with the way the complaint was handled? - clealry a case of an emplyee covering their own back and not just their own. So I made a complaint about the complaint handling; I heard nothing so I called on a Tuesday after the bank holiday in May 2019. I then had once they found out who I was - thats a different story - the phone slammed down on myself four times on a trot with the message that they was not allowed to talk about the complaint, and even while I was talking the phone was slammed down. Later, in the same day, I found that the notes written about these four calls had the front-line call centre staff just say that the 'call ended' - not that the call was ended by them slamming the phone down while I was still talking. When the contract is up, the contract will be up!

Reviews (1)

Rating

Timeframe

Other

Thumbnail of user misterp
47 reviews
91 helpful votes
August 11th, 2019

A complaint I made, about the way a supervisor wriggled out of handling a complaint I made about the way I was handled by one of the front-line call centre staff, was closed by SSE because THEY WAS HAPPY THAT BY PHONE AND EMAIL THE COMPLAINT HAD BEEN ADDRESSED - what about the customer being happy with the way the complaint was handled? - clealry a case of an emplyee covering their own back and not just their own.

So I made a complaint about the complaint handling; I heard nothing so I called on a Tuesday after the bank holiday in May 2019. I then had once they found out who I was - thats a different story - the phone slammed down on myself four times on a trot with the message that they was not allowed to talk about the complaint, and even while I was talking the phone was slammed down.

Later, in the same day, I found that the notes written about these four calls had the front-line call centre staff just say that the 'call ended' - not that the call was ended by them slamming the phone down while I was still talking.

When the contract is up, the contract will be up!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Sse.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Sse.co.uk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business