StartEngine has a rating of 2.5 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StartEngine most frequently mention customer service, phone number, and email address problems. StartEngine ranks 7th among Crowd Funding sites.
This company responds to reviews on average within 16 hours
Love this site! Was able to invest in few startups which is now on the stock market! Another one is out in the market for sale already! Let's get rich y'all!
I have invested in a number of start engine companies. One of them went public (knightscope). I have no idea how to convert what I invested into actual shares in my Charles Schwab account and no one will reply to me! Terrible waste of money. Don't do it!
I have invested in a number of start engine companies. One of them went public (knightscope). I have no idea how to convert what I invested into actual shares in my Charles Schwab account and no one will reply to me! Terrible waste of money. Don't do it!
Tip for consumers:
No one replies to me when I try to get my shares in the publicly traded company out of start engine and into my Charles Schwab account. It's a black hole to throw money into. You'll never see your money again.
Products used:
I invested in a number of companies
I'm a public figure with a $9 million dollar domain, which we are launching a business around. The entity is formed, the business plan created and vetted by multiple VCs. My previous startup was acquired by a major tech company. I've decided to crowdfund for this one and was about to launch a campaign on WeFunder dot com. A friend suggested I check out StartEngine. I've never heard of them but reached out. I had a call with a woman named Doryn and that conversation was what motivated this review.
1. She was incredibly condescending.
2. She said Start Engine does not accept "pre-revenue" companies. That's a lie: they do.
3. Oddly, she told me to go with WeFunder! She told me her employer, StartEngine, is too expensive and only has interest in week established companies seeking late rounds of financing. It was so surprising and weird.
I cannot tell you how surprised I was and how put off I was by this arrogant woman who had the people skills of an alligator.
I'm headed over to WeFunder as she instructed, and I'll let you know how it goes!
Hello Troy,
Thank you for sharing your experience with us. We apologize for any frustration caused during your conversation with us. We take your feedback seriously and are investigating the issues raised regarding our acceptance criteria. We aim to provide transparent and professional service, and we're sorry your experience fell short of that.
Your feedback is valuable, and we would appreciate the opportunity to discuss your concerns further and work towards a resolution. If you're open to it, please let us know a convenient time for a follow-up.
Thank you for bringing this to our attention.
-StartEngine Support
Love this site! Was able to invest in few startups which is now on the stock market! Another one is out in the market for sale already! Let's get rich y'all!
Tip for consumers:
Invest in Startengine!!!!
Products used:
Buying IPOs
Hi Jipu! Thank you for leaving this positive review for us! We are so glad to hear that you are enjoying our platform!
We look forward to continuing this positive experience for you!
Business owner with a successful 2 year old start up looking to augment its funding. After providing a highly detailed business overview and summary, which they solicited but never read, scheduled call which they were not prepared for, talked in circles reading a script the entire call. It felt like a joke as the call was so ridiculous. When he realized he had a knowledgeable business asking real questions, his scripting went to "not good fit" mode. Don't waste your time here. Next!
Tip for consumers:
For business owners looking for financing options,
Avoid this site.
Products used:
Did not end up utilizing service but wasted a substantial amount of time.
I've seen enough of these to notice a pattern: a small company crowdfunding capital so they can secure additional financing. Then... nothing. Even those opportunities that turn public, or are taken over, will be no more than a breakeven proposition. If that. Save your cash for the real stock/bond markets.
I bought JTAI before it went public for $600 for 800 shares. When it went public, I got 39 shares, which is $27.
Tip for consumers:
If you are trying to help others get on their feet, at a loss to you, this is a good place. If you want to make money, long term, just wait till the company goes public and buy then. If the company never goes public, then that means it did not do well, and you lucked out,unlike me, did not lose your @$$.
Products used:
I purchase stocks before the company goes public to try to get in early, then I found out
Hi Oscar,
Thank you for taking the time to share your experience on our platform with Jet.AI. We appreciate all feedback, as it helps us continually improve our services and address concerns. We're genuinely sorry to hear about the challenges you faced, and we understand how frustrating it must be.
We want to address your specific situation and provide some context. If a company that raised on our platform previously makes the decision to go public, it is out of our hands and we have no control over the situation and your shares in the company.
StartEngine assists start-up companies in raising capital for their business and helps facilitate investments from investors but once an offering has ended, we are not involved in the IPO process other than providing information to the company’s Transfer Agent and trying to assist investors in the process to the best of our abilities.
If you have any specific concerns about your investment or if there's anything we can do to assist you further, please reach out to our customer support team at contact@startengine.com. We are here to address your queries and provide assistance to the best of our abilities.
Once again, we appreciate your feedback, and we remain committed to learning from our users' experiences to refine our platform. Your insights contribute significantly to our ongoing efforts to improve and provide a better service.
Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.
I bought what was described to be "shares" of "stock" in StartEngine itself which, by use of those terms, one would believe to be liquid and resalable on a stock exchange. This company is private and this is all a ruse to raise funds without any need to pay anyone back.
Hi Chris,
Thank you so much for your feedback here! We would be happy to share some additional insight into the platform and what we do!
StartEngine provides investors an opportunity to invest in early-stage start-ups. What this means is that you are often investing in early-stage companies. Investments in these types of companies are risky by their nature, and many often fail without any element of fraud or misconduct.
As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment.
Even if a company is successful, it takes some time, often years, before an investor can have an opportunity to realize any returns on these types of investments. While we wish all the companies who raise our platform the best of success, we also encourage investors to remember when making any investments through the platform that all investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment, and to take this risk under consideration and invest responsibly.
To learn more about investing with StartEngine, please check out our Help Guide: https://help.startengine.com
We hope this helps to clear up any confusion about how investing on our platform works, if you have any further questions please don't hesitate to contact us directly at contact@startengine.com.
Thank you!
Ease of use. The site is comprehensive in its offerings. Friendly design. I felt that I was in charge of my choices.
Hi Randal,
Thank you so much for your kind review! We're thrilled to hear that you found our site easy to use. It's wonderful to know that you felt in charge of your choices. If you ever have any more feedback or suggestions, we'd love to hear them.
We are looking forward to continuing this experience for you.
Have an awesome day!
-StartEngine Support
I have a lot of money here that I could have put in crypto. One of my investments for a solar power tractor was bought by another company. My $225 ended up being paid out as $13.99. A lot of risk involved. If my other twenty-seven or so companies get bought out like this, I will be close to $30k
It's a scam save your money, there crooks, invested almost 2 years ago haven't heard any haven't earned a penny and with the economy today no one can afford to throw away money and once you invest and they close the market, you can't pull your investment back out, I'm a Marine and a retired law enforcement officer so I have no reason too lie, I guess white collar crime pays cause you can rob people and get away with it.
Wide array of interesting investments in start up companies. Easy to use, intuitive interface. Reccomend!
Hi Anthony, We appreciate your feedback and are thrilled to hear you are having a great experience! We look forward to continuing this experience for you on our platform!
I invested through start engine, pre-ipo, for jet ai, formerly known as jet token. I had 630 shares before the ipo. Somehow I ended up with just 21 shares and 33 warrants. Likely due to a reverse split, eventually leaving me with about $30 worth of shares for my $200 investment. I won't ever invest through start engine again, as it was a hassle to get simple information and is an even bigger hassle to transfer your shares. E-Trade won't even allow me to transfer my shares into my brokerage account because they are worth less than $500. I would highly recommend AGAINST it.
Products used:
I invested in a pre IPO through start engine. Terrible customer service, very little clarity and transparency about the process. Definitely would not recommend!
Hi Taron,
Thank you for leaving your feedback.
We sincerely apologize for the difficulties you have experienced.
If a company that raised on our platform previously makes the decision to go public, it is out of our hands and we have no control over the situation and what happens to your shares.
StartEngine assists start-up companies in raising capital for their business and helps facilitate investments from investors but once an offering has ended, we are not involved in the IPO process other than providing information to the company’s Transfer Agent and trying to assist investors in the process to the best of our abilities.
If you have any other questions or concerns, please feel free to reach out directly to us at contact@startengine.com.
Again, we value your feedback and hope to improve this experience for you.
Have a great day!
I've invested in 23 and growing start engine companies. I keep close tabs on progress, updates from each company. A few high potential companies on start engine were worth my time and money to invest in first, second, third round fundraising efforts.
I find it very easy to use, quite organized. Rather than issuing all my portfolio funds to wealth manager, I enjoy the hobby of reading about smaller start ups on my own.
I got scam by these companies I couldn't find my money in my account they took everything from me with the help of a law firm org and help me get my money back
Mr. Wonderful should be sitting in jail with the crypto Bahamas guy. You give start engine money and then…. Nothing. No communication, not trade able, no communications from the so called start up you put money in, the money is gone. $5000 into some company called graze whose only communication was to send me an email saying they contracted out to some other company to track who owned what shares. Useless hope they are enjoying my money. I'll never see it again. I hope the Californian AG starts an investigation into this scam.
Tip for consumers:
Don’t
Products used:
Graze
I have made upwards of 15 investments, some of them are obviously crazy longshots a couple of them have paid out cash dividends at regular intervals. I think it's very important to know that these investments are very long term, not a year but many years. Some of them may never pay back, but there are (in my opinion) a few opportunities on the site that have the chance to turn out incredibly.
Don't make the investment if it is with money you will miss though.
Products used:
Invested in start-ups on the site
This site is a scam. Once a Company IPO's the do reverse splits making your investment worth $14 instead of the $3300 I was expecting. I will be contacting Start Engine and demand all my money returned. Shark tank Mr. Wonderful you owe me money! Jet Token SCAM!
Tip for consumers:
I will be demanding Start Engine for full refund of all investments and they can buy my $14 of Jet Token stock
Products used:
I purchased pre IPO Stock
Hi John,
We sincerely apologize for the difficulties you have experienced.
If a company that raised on our platform previously makes the decision to go public, it is out of our hands and we have no control over the situation.
StartEngine assists start-up companies in raising capital for their business and helps facilitate investments from investors but once an offering has ended, we are not involved in the IPO process other than providing information to the company’s Transfer Agent and trying to assist investors in the process to the best of our abilities.
As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment.
Please feel free to contact us directly at contact@startengine.com to address any further concerns or questions, we are happy to help.
Thanks for using StartEngine.
Its a good website but they did leave a bad taste in my mouth after they did NOT make it clear about the owners bonus. I thought the owners bonus was referring to the owner of the business I was investing in. In other words, I thought the owner was offering up a special, if you invest this amount you will get 10% more shares. Owners Bonus refers to a subscription on Start Engines website. You pay 275 smackaroos and you get 10% more shares of everything you invest in on smart engine. I like to invest in things but I wasn't prepared to pay that much for just 10% more shares. Especially when I planned to use the website once. Start Engine needs to make it more clear. I feel bad for those smaller investors, they may be turned away from investing ever again. Maybe call it something else, like StartEngine Membership? You will get less pissed off people and maybe even more customers once you make it clear *******@StartEngine Please fix!
Tip for consumers:
Beware of the "Owners Bonus", its a subscription and not shares of the company.
Products used:
Membership
(Original review - 1 star) I went to my Start Engine account and couldn't login. I selected to recover my account, entered my email on file and never received a response. I contacted directly and still no response. I'm thinking that this site is a scam and I have lost my investment. Have caution. I will not invest through Start Engine again. Motley Fool has also stated to stay away from Start Engine. Wish I would have seen this review before. Don't trust this company.
(New review) Conner with StartEngine reached out and worked with me on recovering my account. There was a mixup in the email accounts and he helped me access my account, change my password, my shares are safe and all is good.
Tip for consumers:
Customer service was solid. Not a foreign call center. Great communication. I panicked when I couldn’t access my account and didn’t hear from them that day. The customer service changed my opinion drastically.
Products used:
Purchased shares of a company.
Thank you for taking the time to update your review! We're glad to hear that Connor was able to assist you. We appreciate your positive feedback about our customer service. We value your trust and appreciate your continued support!
Invested $500 in a promising company almost three years ago - shares are worth about $13 today. StartEngine is set up to enrich the entrepreneurs and management of SE - not the investors. The agreement is written such that they can continue and dilute your shares in perpetuity by seeking more money from different investors.
They have some interesting offerings but they are just horrible to deal with. First, no responses to phone calls. Then, they would no longer accept phone messages and you would need to email them. Five days later, three emails and no response on a specific issue of payment. There are many other platforms and if customer service means anything to you, especially if you are a company making an offering on their site, I would look elsewhere.
Tip for consumers:
look elsewhere if you want customer service as part of your buying experience
Products used:
Purchased interest in a crowdfund offering
Hi Theodore, I'm sorry to hear you had this experience. We are offering customer service via e-mail due to everyone working remotely. We apologize for any inconvenience caused. I am not Please drop us a line at contact@startengine.com and we will be happy to resolve any concerns you may still have. Best, The StartEngine Team
Being apart of a peoples owned movie production film company is exciting! It's a small cost per share and an affordable minimum requirement to start! Less than $40.00!
We are happy to hear you are excited about your investment! Thank you for using StartEngine!
When reading your purchase agreement you're screwed. The contract says its for long-term investors. Who knows what long-term means? Start Engine says I can sell them myself but you never know the value good luck. Who would buy something useless? You will go around in circles trying to see the progress I give up. I have seven certificates This is my interpretation. Any good help would be appreciated that is not confusing.
Hi Victor. We are sorry to hear that you have not had a good experience with our platform. We encourage our investors to read the agreements, our FAQ, and other resources prior to investing as startup investing can be risky. If you want to learn more about investing in startups and the potential outcomes, you can check out the articles at www.startengine.com/blog/investing-in-startups-101 and help.startengine.com.
I researched them all and IMO Start Engine is the best crowdfunding platform. Everything is laid out and easy to understand.You can get bonus shares and more and you can also invest in the platform itself. And it's backed by Mr.Wonderful so of course it's the best one!
Tip for consumers:
Make sure you purchase the owner’s bonus !
Products used:
I invested in the platform and another one, dronedek .
I followed the process to invest $1000. And now getting messages the investment is not complete. I have tried to get help and all I get is canned suggested actions. I have ask for someone to call or provide a phone number so I can get this fixed. The offer has closed and it appears as though I have lost $1035. I and I suggest other investors contact the SCC and file a complaint in writing. It is fraud to take money from and investor and not provide the stock.
Hi Emily,
Thank you for providing your valuable feedback. First, I apologize that you did not receive the level of service expected.
I would be happy to provide you with more information here. Typically, brokerages do not hold private securities.
StartEngine provides investors an opportunity to invest in early-stage start-ups. What this means is that you are often investing in early-stage companies. Investments in these types of companies are risky by their nature, and many often fail without any element of fraud or misconduct.
As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment.
Even if a company is successful, it takes some time, often years, before an investor can have an opportunity to realize any returns on these types of investments. While we wish all the companies who raise our platform the best of success, we also encourage investors to remember when making any investments through the platform that all investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment, and to take this risk under consideration and invest responsibly.
Please allow us to answer any other questions and concerns directly by reaching out to us at contact@startengine.com.
Again, we appreciate your feedback and would love the opportunity to address any further concerns with the level of service you deserve.
-StartEngine Support