State Farm

As my title states... unbelievable how incompetent even my local office is. I gave them one last chance after getting shuffled around by Progressive/others, and they blew. Had to split a payment because of a billing error, and it took them almost 3 agents almost 45min. Including the one who setup my policy, to figure out what was going on instead of simply applying a stupid second payment in 20 minutes flat, so I could be on my way. The setup agent acting all confused as heck. Leaving me shaking my danged head.

Do not get State Farm, they're terrible. I have roadside assistance and had a flat tire once so I ordered a tow truck through the app. The towing company they sent crashed my car into a parking garage at the dealership and then it went down as an at fault accident and SF dropped me. I had to fight to keep my policy but I should've just let it go because now I'm currently in the middle of a claim and they literally towed my car then forgot about it for days and when I finally called them to check on it, they said it's still sitting at the towing place but they can't really do anything about it bc of the holidays. But they disregard the fact they wasted so much time and my car has just been sitting at a random towing lot. So now I'm without a car or money for a new one. I would recommend getting Geico. One time I was in an accident with someone who had Geico and I sent pictures of the damage to Geico and had the money in my bank account the next day.

I had state farm insurance for 40 +years and never had a problem until now. We brought a truck in June 2023 new truck we had a 500 ductable which was no problem. In November we hit a big bird flew in front and broke out the right head light. We had two proposals from Ford which is a ford truck and both were around 1 was 2300 and other 2400 which they found more damage after they replaced it so it was a little more. So they told us we had to buy replacement parts because the 2023 were no longer new because the 2024 have came out and truck was only 5 months old. But that's wrong because it was a new truck. So they only pay about 1;000 to fix our light because they said we could go to Ohio and they would do it with off brand parts. We live in fl. You have a brand new truck and put off brand parts when the truck is only 5 months old This is very disappointing for state farm.

Been with St. Farm since 1972, prices keep rising, over a 25% increase in car ins. This year alone. My home insurance asked I get estimates on hail damage, then they send out their appraiser who tells you nothing is wrong after three repair co. Tell you yes there is damage from hail. Very condescending, and once a file is claimed you cannot say just forget it. It is on record. A once respected company is no longer that good neighbor.

State Farm has more interest in buying sports arenas. Paying pro athletes for commercial advertising. Then paying claims. However, they will take your money to finance their investments.

After being a customer for over 40 years my wife and I had our policies canceled by State Farm. No claims for most of those years.

What a awesome place to take your business, quaint business located on springfield road, there are only three people in the office and the head guy, ed quintas, they are so awesome. They are so nice and tolerant of seniors like us. lol, this is what 'good neighbors" should be and are. They are young, but at my age, everyone on the earth is young and they are experienced and polite and professional. They take the time to answer your questions and hear your concerns about insurance. Yes, the office is small, but these people are gems in the insurance industry and a pleasure to do business with.

My 2020 Dodge Challenger was stolen in SF, CA. I went through the procedure of making the police report and call State Farm after to start a theft claim. State Farm helped out and got me started with a claim, ran through my policy, and got me a rental car. 2 days later, State Farm calls me up and says my claim has been transferred to a investigation specialist, Adrienne Roberts and discontinued paying for my rental car. Since being assigned this investigator Specialist, I've been treated like a criminal rather than a valued customer. This person asked me the same questions repeatedly implying that I was lying. She was insensitive about my hardship and caused me a tremendous amount of stress with multiple interviews, sending me a letter of a possible fraudulent claim. A third interview is to be scheduled where Adrienne Roberts said I will be under oath. Her manager is Bridgette Thomas who has allowed Adrienne Roberts to treat me like a customer without equal rights. My property in my vehicle was also stolen along with photos of my late parents and all I can think of is how State Farm with Adrienne Roberts and Bridgette Thomas is so focused of adding insult to injury by trying to dismiss my claim as fraudulent when EVERYTHING has been truthfully expressed from the beginning. Customers at State Farm are treated rudely and unfairly. This act of Adrienne Roberts is a perfect example of "Bad Faith" strategy and should be reported to The Department Of Insurance (California).

Agent talked my husband into the Tracker to as they say save money. He had it for a month, they sent him a e-mail saying his savings would not happen if I did not do it too. 9he has his vehicle and I have my own? And I believe the savings should come from good driving record.

I would like to share my experience working for the" good neighbor" State Farm for almost 2 years. My manager, a new manager on a power trip, was abusive to me so I complained to upper management about his mistreatment, bullying and abusive behavior towards me.
I was aggressively retaliated against. The retaliation took many forms:
- I was given a low evaluation despite my good performance. The low evaluation caused me to lose 1/2 of my year end bonus.
- The company took back my new hire payment - 8 months later
- I was put under extreme levels of stress & pressure & was held back, singled out and given the highest number of phone calls in the whole team 128calls for me versus 20 calls for their favorites. The combination of high levels of stress & pressure and the excessive number of phone calls caused me to suffer sudden, severe and permanent hearing loss.
- The company continued its retaliation, disability discrimination and harassment against me to push me out
- The company would intentionally unleash its managers to constantly call me and harass me on Teams to answer the phones despite my hearing loss.
Each time I announced I was recording them, they would end the call
- I continued to do my job and process over 100 claims per day despite the toxic and unbearable work environment they have intentionally created for me to push me out
- Finally they fired me for not being able to answer the phones
- I was paid $19.75/H
- I was over used, abused and discarded by State Farm

I am satisfied with my State Farm ins. But with my policy w/ my Postal Life ins. I am less satisfied because it's a lot harder to get any of my questions answered or info delivered to me. Also receiving a copy of the info is quite difficult.

The law in many States allows the vehicle owners to choose a repair shop without interference from their current insurance company. A deer ran into my stopped vehicle and State Farm only paid about 50% of the cost of repair...My deductible was $500.00 NOT fifty percent of the repair. I have never filed a claim before...and my last ticket was 32 years ago. This is going to litigation and I will ask for all of my policy payments to be refunded due to breach of contract. Go read about all of their other thefts

I have never seen an insurance company work so hard to avoid having to fully pay a valid claim until now. The representative spent an hour or more looking at every single shingle on my garage roof. These were 20 year 3-tab shingles and were only 8 years old and had obvious wind damage. Not only that, they took 2 weeks to come up with their low-ball estimate of $1167.00 to repair the roof and their BS explanation. After my $1000 deductible they are going to pay me $167.00. I spent $4567.00 to have the shingles replaced and I am getting $167 from State Farm. State Farm sucks!

State Farm Insurance Agency has been serving the Campbell, CA community since 2008. It is our mission to provide extraordinary service and to provide you with the insurance and financial products that are specific to your individual needs.

I called State Farms on a matter. I kept getting transferred from one person to another. After the third transfer, the person "helping" me was obviously not happy doing her job. Her tone of voice and words showed total disregard for my problem. At the end I asked to be transferred to her manager or anyone else which she avoided by placing and then telling me they couldn't help me.

They'll send you claim to an "investigator" if you've had another claim a few years ago. No questions asked.

The adjusters try to use manipulative tactics by bullying the customer. For instance, when I told her how I thought the theft occurred, she replied, "haha, really?" Yes, really. Annoying. It's quite obvious they're trained to make you feel like crap while you're the victim.

I would not recommend even for $5/mo.

I was parked well off the road. A driver who knew he was having "rolling blackouts" was driving at high speed on the wrong side of the road. He sliced off the whole side of my car. There was a witness. My insurer, State Farm, did not even try to get compensation for me from this criminal driver. Instead, they lied to me repeatedly and awarded me only $1700, which they claimed was the value of my car. Then, unknown to me, they declared my car "salvage." I was unable to repair or replace my car. DMV refuses to register it without elaborate repairs and inspections. Cops are threatening to tow me. Because of this I may go completely belly-up and have to live as a "Bag Lady." I am urging everyone: do not ever give insurance companies a nickel more than required. Over the years State Farm received roughly 20k on this policy. And now what I am doing is holding the sack!

Linda Jolley, Palo Alto, CA

I was hit by a state farm policy holder. I had 2 customer service calls and it was the worst experience I have ever had with any "representative".
When I asked if I could speak to someone else. She stated "you sure can, you can call back" and hung up the phone. This is after I sent an email requesting assistance, enterprise and my agent called several times trying to speak with someone... 5 days prior!
I feel bad for those people that need to deal with them on a regular.

My life,auto and renters all in one,the app is fabulous,adding and updating a policy with ease,great customer service,great rates, they just don't say they appreciate your business, they show it.

I just want to share and express my gratitude to my State Farm crew in Antlers Oklahoma would be Cameron Goodwin

And Melissa whom I speak to often on the phone and I just want to give them a big thumbs up across the board and say thank you so much!
For excellent and Beyond Lightning Fast service, I had a blown out Tire one morning & it was a Wrap! W/ in the next few days! This Really!
Blew My Mind!
*the next day thank you Cameron your tops buddy even though I have a commercial account you took very good care of me Cameron thank you! It's worth checking out at least Cameron's outfit and you to! Walker,
A Happy Camper
Excell~Lent! I 'used to' be w/ USAA. Too Bad I didn't switch Sooner!
Bear Rifle
His C.S Is

Do not get StateFarm for homeowners insurance. I had a large hail storm with hail up to two inches in size and they are denying roof damage as old due to being the wrong color even though I have video and photo evidence of the hail and documentation of no hail damage from before the storm from two different companies.

I gave them a photo of one of the hail stones after it had melted a lot, I didn't want to run out in hail, and they seem to think this will not cause damage since in the denial they say zero damage even though the adjuster was pointing out damage to me.

I never had a claim so can't evaluate that. However, every year they increased my rates (25% not unusual) until switching companies became the obvious best move for me. They overcharge.

A couple weeks after starting insurance with State Farm, I received a letter that my original insurance quote was incorrect and I needed to pay $311.31 more. I spoke to two agents and no one would explain the reason for the increase. I quickly jumped back to my previous insurance company which was cheaper than State Farm. What a complete waste of time.