SterlingHearingCare

I can not even begin to tell you how awful this place is... My mother in-law was seen in one of the other locations but by the same "specialist". This person was very demeaning and unprofessional. My mother in-law received a flyer stating free hearing test and wanted to take advantage of it. She was seen and tested and of course needed hearing aids. The "specialist" NEVER placed a hearing aid in my mother in-laws ear- NOT ONCE! Nor did any persons in the office place any form of mold or anything of that sort in her ears- NOT ONCE! My Mother in-law was asked to fill out an application for credit to purchase her hearing aids, which she did but was never informed that she was accepted. My mother in-law lost her job right after this and she immediately went to the office to inform Sterling Hearing that this had happened and she had no way of paying for the hearing aids. The "specialist" told her that he'd work something out with her and call her in a few days. She informed him we were leaving to go up north and that we do not have phone service where we were located but she would phone him when we returned home which she did. The conversation was short, which I was present for, she explained to them once again that she had cancelled the hearing aids due to the loss of her job and she had no way to pay for the hearing aids that they ordered even though she informed them of her job loss. I questioned how they could have made hearing aids with out molding her ears or at least trialing a trial set in them. It was two weeks later that my mother in-law received a statement from the creditor that she owed them $4300 for the hearing aids that Sterling Hearing Care charged to her card, which she was unaware that she was even approved for till the statement showed up in the mail. She then called to dispute the charges because she cancelled the hearing aids and at this point have never even been fit for hearing aids. Two days after the statement was received Fed Ex drops a delivery between her daughters doors... the hearing aids. We phoned and went into the Hoover office the very next day where the "specialist" refused to see my mother in-law even though we had a 1 p.m. appt. With him. I then went home and began calling and calling to find a manager or corporate office to help us with this matter. It took 7 days for a manager to call us back. The manager was very unconcerned with hearing about what our side of the story was... he actually asked me if I was stupid when I compared vision and hearing testing and dispensing of glasses and hearing aids. Needless to say we have had to call channel 2 and 4 to help us with this matter. $4300 is a HUGE amount of money for a 66 y/o that lost her job and just filed for social security. We are in contact with an attorney and will fight this as long as we need to. I did do my research as well by calling 3 different Audiologist- not hearing aid "specialist" but actual doctors and each one of them explained to me the process of being fit with a hearing aid. Custom hearing aid is what Sterling Hearing calls them but how custom can your hearing aid be if Sterling Hearing never molded YOUR ear to fit YOU properly? The REAL Doctors I spoke to explained in detail about molding the patients ear for a comfortable fit and the process that happens when the hearing aids arrive to their offices. The patient is taught care and handling, how to clean and adjust volumes, how to maintain their new hearing aid. Sterling Hearing NEVER did any of these things for my Mother in-law-NOT ONE! Please take your loved ones to a place that actually knows what they are doing and not charge a ridiculous amount for something you can get for the third of the cost. THIS PLACE IS TAKING ADVANTAGE OF SENIOR CITIZENS AND SHOULD BE STOPPED!