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SuperHeroStuff has a rating of 3.31 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperHeroStuff most frequently mention customer service, great quality, and wrong size. SuperHeroStuff ranks 9th among Costumes sites.
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I had to return a defective product. Superhero Stuff was great! They promptly exchanged the product. I would buy from them again!
So I ordered 3 hats and they were the wrong size. So I had to pay shipping to send it back to them for the exchange no biggie. That was like 2.5 weeks ago. I've called twice and both times they have told me that they only have one employee doing returns this time of year… and she'll get to it when she gets to it… but your stuff from anywhere else bc anywhere else give free return shipping and much faster turnaround. And more than one employee doing returns during the holidays.
I ordered from this shop from time to time and I'm never disappointed! The quality of fabrics is great, I brought a zip up hoodie there 6 years ago and it's still good as new. I had a problem with my last order and the team behind the shop was so nice, really helpful and quick to react my problem was solve in least than two days ( knowing that I'm ordering from France so there is adifferent time zone). Really a fantastic online shop, truly recommend! Xx
Products used:
Clothes, socks, figurines, stickers
Not only are their products made of excellent quality and perfectly designed, their customer service is probably the best I've ever seen. Its been years since I ordered from them and they still immediately responded to my messages and resolved my issue within the next day, that's quality service right there! And that's saying a lot these days because many companies could care less about customer service meanwhile Superherostuff continues to be the best at their jobs for years now! Keep it up! Your fans love you and your products!
Products used:
Hoodie, hats, shirt
I ordered an Xavier school hoodie during Christmas time and was really surprised how nice it looked, but now that I've washed it 2 times, wore it maybe 10 times since I've bought it and hung dried it, all the zipper teeth are falling off and I can't zip it anymore. I paid maybe $65 for it and I don't think I will be spending that kind of money there anymore.
This is a great place to get a variety of products from your favorite superhero franchises. They offer things like apparel, collectable merchandise and accessories. You can choose from a wide range of franchises from the Marvel and DC universes. Plus, there are other franchises you can purchase things from, like The Legend of Zelda, Mega Man, Teenage Mutant Ninja Turtles, Star Wars and various anime franchises. All in all, it is a awesome place for pop culture enthusiasts. I have personally made a purchase with them before and had a great experience. Will definitely buy from them again in the future.
Tip for consumers:
Remember to sign up for their free newsletter, so you can stay up to date on new merchandise, sales and other good deals.
Products used:
T-shirts and face masks
As an international shopper I have bought from these guys regularly and have never been disappointed. Their exclusive range of New Era caps are simply awesome and great quality. Their international shipping costs are also very fair and are delivered promptly. Just finally their customer service is also first class. On the one occasion I had a slight issue with an order they were more than willing to help and responded quickly. Thanks to their entire team.
Been shopping online at SHS for years and never had a bad experience. The customer service team is amazing and quick at responding and letting you know that they don't have something in stock and quick to either refund you or ship you something in lieu of what you wanted. The merch is well made and is durable. The US post office lost a large order of mine a few years ago and they even shipped out a new order ASAP! Can't say enough about them. But I will be ordering again :)
Products used:
Superman, batman and deadpool stuff
Amazing and wonderful service! The fast service of receiving the package! The only thing was very difficullt was to choose something from their site because Theo have EVERYTHING!
The order I placed arrived in a very timely fashion, and was very nice quality. Due to no fault of their own, the item was slightly defective, so I reached out to customer service and within only a couple hours they agreed to send a replacement out at no cost to myself. Excellent customer service is an understatement!
Products used:
Green Lantern and Blue Lantern Ring
So I ordered 3 hats and they were the wrong size. So I had to pay shipping to send it back to them for the exchange no biggie. That was like 2.5 weeks ago. I've called twice and both times they have told me that they only have one employee doing returns this time of year… and she'll get to it when she gets to it… but your stuff from anywhere else bc anywhere else give free return shipping and much faster turnaround. And more than one employee doing returns during the holidays.
Cool Stuff, with good quality, but their customer service is probably kind of average. Not so bad but not as good as I wish. I think they need to improve much better.
I ordered a watch from these guys, but unfortunately it got stolen off of my porch. I told them my story, and even though it was no fault of the people at SuperheroStuff.com they were kind enough to give me a discount on another watch. I appreciate a business who supports its customers even when it has no obligation to. For that reason an there great products I give them a 5/5 I will be shopping with them for years.
Tip for consumers:
They were very understanding of my situation if you have a problem contact their friendly customer service.
Products used:
Watch
I just got another green lantern hat by new era, this time in black, with a glow in the dark logo. It has John Stewart on the inside lining which is awesome. I late night ordered a shirt I couldn't afford after getting a coupon code, and had buyers remorse this morning. Customer service cancelled my order for me,(as it wasn't fulfilled yet) and I immediately got a paypal refund. I was very thankful for their prompt help. Great customer service experience.
Tip for consumers:
The green lantern hats by New Era are exclusive to this site.
Products used:
Hats
If I could give them minus stars, I would. After sucking up the American exchange rate, I was charge an additional $50 in import fees to CANADA. Additional fees that were not indicated on their website nor that I have ever experienced when buying from an American company. To add insult to injury, over half these fees were due to their bad standing with FexEx and had nothing to do with duty and taxes! When I contacted customer service they lied and said it was stated on their site and they offered no compensation. To speak nothing of the quality of the actual products. What were meant to be inexpensive, fun stocking stuffers became overpriced, cheaply made trinkets. DO NOT buy from this site.
So I recently ordered 3 hats & 5 pins at the beginning of the month. Because I'm located in Canada, the shipping took a bit longer than was stated. That's alright because the items came packaged with care. BTW, I had to pay a customs charge upon delivery, but from what I've heard that's to be expected. However, once I opened the packaging, I only received 2 hats & all 5 pins. The one hat missing was obviously the one I ordered for myself, but my daughter's were happy that they got their hats & pins. Anyways, the customer service is not the greatest and I'm still wondering how this will be resolved! A $40 hat USD runs me about $60 CDN and my credit card receipt reflects that
Ordered a $59.99 flash work shirt from this site
For my husband for his birthday, last October(10/20), with some other things as well and it's pretty lame they only sent a $10 looking flash t-shirt instead of the men's flash work shirt. With no refund to my account or credit card. Everything else was right except the most expensive thing I bought. Also sent it seperate so pretty obvious they knew what they were doing. F RATING. The one thing I really wanted him to have and you couldn't produce. Thanks!
Products used:
All
I have been ordering from SuperHeroStuff.com for a few years now and the site always impresses me with the amount of available sizes and up to date merchandise. The t-shirts and sweatshirts are top quality. I have had to deal with customer service on a few occasions and they are quick to resolve my issues while being polite and courteous. I highly recommend SuperHeroStuff.com!
Products used:
t-shirts
Ordered a gift for my child. I'm a single mom so it was a bit of a sacrifice to buy. My package was lost by ups. They won't resolve the issue. They ship a certain way where a person can't file a claim with ups. The person that emailed me back from customer service was extremely rude. Does not care to resolve anything they only care about taking peoples money. This company is very dishonest. Don't trust a thief. I am posting about this every chance I get. And I would rate a zero but it won't alow me to.
My wonder woman pj set was amazing. And was excited to get it with a little discount. This was them made moot but getting stuck having to pay 12 pounds release from customs. If it had just been that but after paying for shipping majorly annoying
Thankyou for being a company which actually delivers great quality hero "stuff" and arrives internationally with no bother. Strongly recommend this company
Tip for consumers:
They are a great company and always respond to queries
Products used:
Flash hero hoodie. T shirt. Hat. Ring
I recently made a purchase of some men's underwear that were advertised as 95% cotton, but were intact 95% spandex. Be careful of what you order!
Products used:
Underwear
Great selection of superhero merchandise, especially tee-shirts, and they have sizes other than L, XL, and XXL! Im a slim, in-shape guy, and like that they have small size tees. Awesome!
The prompt email response was most pleasing when I queried the delay with my delivery. Thank you to Amanda Wiltsie for following up so quickly. Great service!
I ordered items for Christmas in September they were shipped on 29th September, on 9th October they were being returned to sender, I contacted them they replied with you need to confirm address for shipping company, I did this it is now 3 November they have ignored my last 3 emails according to tracking it is still sitting in limbo, hasn't even been returned. Uesless service, I've asked for them to reship my items or refund my money, no reply, would not recommend
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Largest selection of superhero t-shirts, hoodies, hats and more for Marvel, DC Comics, and Star Wars. Get fast shipping and good prices at SuperHeroStuff.
We pride ourselves on having the widest possible selection of superhero merchandise. We carry t-shirts and other products from even the most obscure heroes and villains, so obscure that the guys at Marvel and DC probably forgot they exist. Find another site out there that has more Batman and Superman gear than we do. You can’t. We scour the ends of the earth for this stuff. We have personal relationships with our suppliers, so if there’s a problem, we won’t give you the "runaround." We’ll do our best to let the manufacturer know that your Thor puffy doll has threads coming out of its head or the lead paint flavor of your pint glass doesn’t taste as it should (kidding). We ask all our suppliers to meet current safety standards, so you can be assured that our products are safe and bursting with fruit flavor.
Thanks for shopping at SuperHeroStuff.com. If you have any comments or suggestions or if you just want to complain about your job or next door neighbor, feel free to let us know and we’ll do anything we can to help. Try giving that grump next door a Green Lantern light-up ring and see if that puts a smile on his face?
Hello Hannah, we're happy to hear that you are enjoying your purchase. Unfortunately random packages are pulled for customs charges. It is hit or miss and we're very sorry that this happened. We hope that you continue to enjoy the PJ set!