Support.hp

Do not purchase Hp products. Any issues that may arise the only help is a virtual pointless agent. There is no phone contact and no email contact. I have 2 Hp items. My first and last. I will not ever purchase Hp products again

One of he wrost laptop... booting time is more than one hour. There is no response from customer care

Bought a laptop August 2nd 2018 and did not open it for two weeks after because I moved away for school and didnt need to use it. AS SOON as I started to use it problems started coming arise with the speakers with freezing etc. I contacted customer support and after long talk and various ways of trying to fix it, HP customer tech decided it was best for me to send in my laptop (past my 15 day return period so I could not return it). I made it very clear that I could not be without the laptop for more than a week due to being in school. He assured me that was NO ISSUE. That was septemer 17. It has been a week without my laptop and was supposed to expect it back september 26. Then I got a text saying HP product was delayed to october 2 and to call "" number if that was an issue. So I called the number and the customer service tech assured me that was wrong and that my laptop will be expected back september 26. Now it is September 24 and I got another text message saying my laptop is delayed to october 05 and to call if that was an issue. So I called and the customer tech said there was nothing she could do because i cold not talk to a supervisor because they were "closing soon" with 20 minutes until closing. She suggested I call back tomorrow. They didnt help me because it is 20 minutes until closing time. I WISH I was able to say that where I worked! Now, I am expecting a call tomorrow to see what is going on with my laptop. DO NOT BUY FROM HP. I had a toshiba laptop previously for four years and no issues (passed it down to sibling), got this one and had issues the first week using it.

I recently purchased an HP Touchscreen Laptop. The store I purchased it from offers a 15 day return program. Two day prior to the end of my store warranty, I found that one of the two 2.0 USB Ports was not working. I contacted HP Online Support to see if they could fix the problem. I allowed the technician remote access to my computer. Almost all of the HP customer support reps do not speak fluent English. I was able to describe the problem and he attempted to locate the problem. Now, neither of the two USB Ports work. He said it was a Bios problem and he would have it fixed in no time.

He went to HP's own software support page to get the update needed to repair the problem. However, the HP site was down for upgrading. He wasn't able to get access to his own server. He told me I could call back later and if HP's site is up and running, a tech will be able to help.

I asked him in clear and concise English, "What is the name of the upgrade so I can install it myself." I didn't want to have to go through another hour explaining the problem. He answered me saying, "Don't worry, I will fulfill you." I didn't want fulfilled. I wanted the name of the update so I could install it myself. I asked again and again I received the same reply. "Don't worry, I will fulfill you." Not wanting to be fulfilled, I again asked "what is the name of the update that will repair my problem."

HE HUNG UP and DISCONNECTED the remote service. I had wanted to request a transcript of our conversation, but never got the chance and now have no documentation of our hour and a half chat. I could have directed the next tech to the chat to determine the problem and what has already been tried to fix my problem.

Service is every bit as important as the product you're purchasing especially today, when one out of three products purchased needs to be returned or have warranty service.

Had the tech been fluent in English, he would have understood my question and not gotten upset, hanging up on me. Conversation is even more difficult by phone, because Bill, John, or Chuck can't speak or understand English. This is extremely frustrating.

I had spent two weeks learning WIndows 10 and setting the computer up with the software and display the way I like it. I have only one day until the store warranty expires and I'm stuck with an HP Laptop with no working USB Ports.

As a result, I have no option other than to reset the computer back to factory settings and hope that all my data is erased. I now will have to pack it up, drive to the store, exchange it and spend time setting a new one up again.

Had the rep only understood I wanted a back up plan to know the name of the update in case I couldn't find a technician that could locate and fix the problem.

Whether you are buying a laptop or a car or insurance, if the support is not there, YOU ARE OUT OF LUCK!