T-Mobile

Their towers suck can't get a reception. Their T-Mobile home internet is unreliable. So if you're thinking on getting it, just go somewhere else. Not worth the time, nor the hafter they bought out Sprint. They've gotten worse. I had phone lines with them. And they went down 3 times a day. Customer care reps don't care all it ISIS money switch why you can or if you're not switch, do not switch.

My phone of 6 years fully insured failed.
The sales person wanted to sell me a $1000 phone, but failed to recognize that there was an insurance coverage on my existing failed phone being currently covered.
Having avoided the questioning repeatedly trying to make a sales he reluctantly gave us the 1,800 number to call for a replacement, since it was obvious he wasn't able to switch and bait us to a perceived upgrade.sale.
He couldn't get rid of us fast enough.!
Next sucker please!

Terrible customer service for the business side. The people migrating people over from Sprint have absolutely no Idea how to do there jobs. 25 hours of my time and 4 months still not done! Still in a semi workable Limbo with no end in sight. So many promises broken. I was just told that our 18 line account wasn't big enough for a manager to help with!

DO NOT GO WITH Tmobile! Could not watch the final 4 basketball games this evening because of low to no internet speeds. All buffering, completely freezing up. Live in Myrtle Beach with closest tower in Charleston. Done everything to get best signals plus ethernet connections to the tower. Is Tmobile throttling down or too many people? Regardless will go back to Spectrum. Don't go with Tmobile until they get a stronger signals or get a closer tower, it is a waste of money if you can't watch tv. Which is the implied warranty for a specific purpose. False advertising on Tmobile's part?

I would give them 0 stars. The most horrific experience after being their customer for 11 years almost... Worst customer service ever, with people that are lying in your face when actually don't want or cannot resolve your issues, worst signal and especially if you have a 5G phone don't expect to have 5G signal anywhere. Also I've bought a $1400 Samsung Galaxy S 20 Ultra 5G from them and after only 3 months didn't work properly and they've done nothing for 6 months of weekly complaining. In the end they changed it with a refurbished one the blocked after 2 days. So please do yourself a favor find a better option, my experience was traumatic as I lost many days on the phone with them, not hours, in 6 months I've lost days! Just yesterday the whole day until past midnight when I was done with them for good.

I asked a T mobile seller for a Canada US Mexico plan. They sold me a $15 plan but charged me $25 (oh yeah, we forgot, you have to pay for sim card too). It did not work to call Canadian numbers. They then sold me a $5 plan to call Canadian numbers. Worked in US, but not in Canada. T-mobile then informed me it would be another $40. Each time they gave me wrong information and will not do anything about it. Waste of time and money.

This complaint is due to the mistreatment they offer towards clients. I have been with them for seven years. I am trying to find out something about my bill. I called from my cell phone and they have not answered me. They have left me in line waiting, they are very unprofessional, rude and aggressive. They need to be trained and improve customer service and be more human and respect people and customers to improve their service.

My problem with T-Mobile is they Suck. I waited at their store for help 3 times but the wait is so long you have to go an attend your other appointments. I've called 3 times and have waited over 45 for a customer service agent. All this waiting, just to pay my bill. Obviously now is a late payment. Don't let me start on the service on a brand new IPhone.! I wouldn't recommend this company and as soon as I finish paying my phone I'm switching to AT&T.

I called 3 times about charges that is incorrect to my bill, This continues to happen for months. Everytime I called, they tell me it is resolved but then lie how they want me as a customer and yes me to death with saying they will take care of everything BUT they just lie to get me off the phone and then nothing happens. This is the worst phone service place to go to, I would not recommend T Mobile.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue.

Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. That's after I spent $12,000+ with them over the years!

Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns.

Needless to say that I'll never be a customer again.

My account was overcharged by approx $30 a month for 10 months. T mobile gave me a paltry $30 refund. Spoke to customer service today (Jennifer). Who talked over me the whole time and did not address my real issue. After 5 loyal years I'm switching to consumer cellular. They didn't care when I told them that.

Fraudulent charges on our acct. We've been fighting a phone that was billed to us for two years. Finally switched providers and now they won't unlock one of our phones that's paid off. All over seas customer service. They repeat themselves over and over. You can never track down anyone you've already talked to. Minimum time on a call is an hour to try and fix an issue, then no issues are fixed. It's awful. Just don't do it.

This has to be the worse customer service of all cell phone providers. Every mistake made by the unknowledgeable customer service representative is pushed back on the customer financially. In this day and age where companies are going out of business left and right one would think this company would provide a decent service/product. Can't wait for them to stand in the unemployment line! I would not recommend t mobile under any circumstances!

I had been a Sprint customer for 10 years, oh and by the way work in Big Tech. Once my account changed from Sprint to TM, I could not pay my bill online, because I couldn't get their stupid code text messaged to me on their Sprint/TMobile Phone. Five months in a row I spent 2 hours a month to fix it SO I COULD GIVE THEM MONEY and they can't figure out technology for the Web or the phone. Don't waste your time, life is too short to put in that much effort to give them money.

This is the way they roll. I set up a payment arrangement... They told me to come in and make a payment and they would set up an arrangement for the balance. While I am standing in line the next day to pay it like we had discussed on the phone the previous day they turn my phone off. Literally while I am inside of T-Mobile making a payment. And I had to pay a $20 restoration fee for them turning it off while I was in line to make a payment. Absolutely hate T-Mobile. I can't even express enough how much I hate them

I was a Sprint customer for many years and happy. In 2020, they merged with T-Mobil and I have had nothing but problems. Terrible service, cell and customer. I have a ongoing 6 month issue that they have used every loophole possible to get out of insurance replacement 2 phones now and terrible service. It will now go to small claims court to resolve.It seemed to me impossible to get information and help from anyone. Pushed from person to person with nothing ever resolved.

I have been having so many problems with their technicians, and even managers don't have a clue of what they are doing. They are always making excuses, when they can't solve problems they ask for additional time and promise to call you back and they never do. Too much false promises, lying, and they are unable to figure out what issues are going on and how to resole them. Very poor and nerve wracking service. Lack of knowledge.

When my husband is traveling, or even just sitting in the house, he can not get service, or his calls drop, or he doesn't get them at all, nor does he get his voice messages. Hopefully when he travels he never has an emergency or that I have to get a hold of him with an emergency because we never know when this service on his phone won't work. My Verizon service is so much better

Very poor service in Cisco Illinois. We keep calling them complaining but no better. I like tmoble but it's not a good choice for my area

My brother has been diagnosed with dementia and can't recall his PIN number. As his POA, I am not allowed to have access to his account without his pin. I tried to move to another carrier for him, and T-Mobile has his account locked even tho his phone is paid off and he owes no money for his account. They have the most unreasonable guidelines I have ever seen. I have never seen anyone like them in my life!

A rep said they don't have same "courtesies" as Sprint and the bill is now considerably higher since the merge, which we were not informed about ahead of time. Customer service sucks in comparison to what Sprint had. Rarely have even one bar in major cities like San Francisco and Los Angeles. Service on apps is very slow. It's been terrible

We transferred from another company and we came to upgrade our phones, and do a trade in. They said my old phone was in perfect condition and promised 400 for it. When I came to collect the promised, they said it was apart of their "promotion" so I wont be getting any money. I could have gotten the promotion without giving up my other phone so I was basically scammed. When i tried getting help no one ever reached back to me about this matter.

Absolutely the worst customer service ever. If you have any issues, you will have little chance at getting any resolution with completely incompetent offshore customer service in Mexico and Philippines. They will run you around in circles and refuse to let you speak with managers, supervisors or any US personnel. I hope the US leadership of this company will read how pathetic and ineffective their customer service is.