• Taco Bell

Taco Bell

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Overview

Taco Bell has a rating of 1.82 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Taco Bell most frequently mention sour cream, customer service, and fast food problems. Taco Bell ranks 289th among Restaurants sites.

  • Service
    83
  • Value
    78
  • Shipping
    33
  • Returns
    35
  • Quality
    69
Positive reviews (last 12 months): 11.8%
Positive
8
Neutral
3
Negative
57
35
See all photos

What reviewers want you to know

Positive highlights

  • I LOVE TACO BELL IT IS AMAZINGGGGGGGGGGGGGGGGGGGGG.

Critical highlights

  • Young woman at the North Logan Utah drive thru this evening was rude when a senior discount was requested.
How would you rate Taco Bell?
Top Positive Review

“First time ordering at Taco Bell”

Stephen S.
12/7/23

Hadn't really ever ordered anything at Taco Bell for myself; I take my teenage daughter there sometimes. Anyhow, I was pretty hungry one day and decided to try something at Taco Bell as well as at one of their competitors, Del Taco, where I ordered a cheese quesadilla. At Taco Bell, I ordered a beefy burrito. The quesadilla was good, but not very filling, for $1.29. However, the beefy burrito, at only a dollar more, $2.29, was surprisingly pretty big, delicious and very filling. The added tortilla chips inside made it all the more tastier. Been back of course for the same items a number of times.

Top Critical Review

“RIP OFF”

Amy E.
1/23/24

I picked up a box from Taco Bell's with 6 soft burritos n 6 hard tacos the price was 24 dollars insane! The burritos had a teaspoon of meat on them more lettuce than anything you can actually fold them up and there are smaller than a frozen pizza roll you buy in the bags! No meat what so ever! N the same goes for the hard tacos no meat all lettuce it was awful if anything it should of cost like 8 bucks for something like that to charge $24 for literally a handful of lettuce is shameful I will never ever spend another penny at Taco Bell ever they are truly a rip off! PATHETIC

Reviews (199)

Rating

Timeframe

Other

Reviews that mention popular keywords

taco bell (115) drive thru (22)
Thumbnail of user amye1175
1 review
1 helpful vote
January 23rd, 2024

I picked up a box from Taco Bell's with 6 soft burritos n 6 hard tacos the price was 24 dollars insane! The burritos had a teaspoon of meat on them more lettuce than anything you can actually fold them up and there are smaller than a frozen pizza roll you buy in the bags! No meat what so ever! N the same goes for the hard tacos no meat all lettuce it was awful if anything it should of cost like 8 bucks for something like that to charge $24 for literally a handful of lettuce is shameful I will never ever spend another penny at Taco Bell ever they are truly a rip off! PATHETIC

Value
Quality
Thumbnail of user karterp3
1 review
0 helpful votes
March 5th, 2024

DIs $#*! gave me gonorreah. My schmeet and balls have been a fluffing biohazard.If this doesnt end now im killing myself ninja.

I will be coming back, for my get back 😈

Tip for consumers:
My $#*! and balls are hazardous

Products used:
I bought a crunch wrap with cinininininininininamon balls

Thumbnail of user stephens3039
1 review
0 helpful votes
December 7th, 2023

Hadn't really ever ordered anything at Taco Bell for myself; I take my teenage daughter there sometimes. Anyhow, I was pretty hungry one day and decided to try something at Taco Bell as well as at one of their competitors, Del Taco, where I ordered a cheese quesadilla. At Taco Bell, I ordered a beefy burrito. The quesadilla was good, but not very filling, for $1.29. However, the beefy burrito, at only a dollar more, $2.29, was surprisingly pretty big, delicious and very filling. The added tortilla chips inside made it all the more tastier. Been back of course for the same items a number of times.

Products used:
Beefy Burrito

Service
Value
Quality
Thumbnail of user bobbys525
1 review
0 helpful votes
February 20th, 2024

I paid $13 for number 6 /2 Chalupa's one taco and a drink. The Chalupa had no chicken meat in it whatsoever. Just very little standard. The taco had no meat either. For $13
And the drink had no flavor. I threw it out the window.
I haven't gone to Taco Bell in quite a while, thinking it was going to be good.
You suck Taco Bell. I'll never go there again. Your food sucks. Sucks sucks sucks sucks no wonder your lines are empty..

Service
Value
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Thumbnail of user russellb810
3 reviews
0 helpful votes
March 5th, 2024

Why does one have to have the Taco Bell App to get rewards? Some of us don't particularly care to put a credit card on our phones just so I can use an App. Your policy with your App and lack of rewards for cash paying customers will alleviate me using your fast food stand.

Thumbnail of user laurag102
2 reviews
13 helpful votes
December 24th, 2023

If you can't perform 4th grade math ($10.70-9.70=$1.00), you shouldn't be a cashier. TB, Palm Springs, CA.

Products used:
Food

Service
Value
Quality
Thumbnail of user brookeg179
1 review
0 helpful votes
January 9th, 2024

The concern about my issue is astonishing. I've sent 4 seperate emails re; this issue which would have been forgotten had I not been ignored by the complaint dept it is now about the principle and the undenying lack of concern for the bad experience I had at taco bell. The auto response says "we're on it.". Ha... What an incorrect statement that truly is. My complaint is lost in the abyss and obviously of no importance to taco bell that's fine though. 4 emails with nothing back is enough. I will now move up the chain of command and go directly to the corporate office maybe someone there will value my being a loyal customer and having this type of blatant inconsiderate slap in the face of nothingness that I've gotten from this department. Thanks for doing not one single thing or even acknowledging my existence. And for making me so
Utterly irritated and disgusted that Taco bell is the last place I'll ever go.Taco cabana it is!

Tip for consumers:
The concern about my issue is astonishing.. I've sent 4 seperate emails re; this issue which would have been forgotten had I not been ignored by the complaint dept it is now about the principle and the undenying lack of concern for the bad experience I had at taco bell . The auto response says "we're on it.".. Ha... What an incorrect statement that truly is . My complaint is lost in the abyss and obviously of no importance to taco bell that's fine though . 4 emails with nothing back is enou

Thumbnail of user fredericks251
4 reviews
7 helpful votes
July 28th, 2023

Taco Bell has decided that whenever they want they can lock their doors for dinein and not give any reasons or signs. I was a regular customer and I complained about this store and its manager and Corporate has DONE NOTHING. I've complained many times and Corporate doesn't care because noone has ever called back.

Tip for consumers:
New manager is the issue I believe and doesn't know how to run the store.

Products used:
Dine in their restaurants is also horrible. They DON'T CLEAN the tables or floors at all.

Service
Value
Quality
Thumbnail of user carlm1001
1 review
0 helpful votes
February 25th, 2024

Sign says open 9:00 a.m. wife asked me to meet her in the grandson there for breakfast at 9:20 was not open One customer already turned away finally wife called they were going to open in 3 minutes now it's approaching 9:30 customer walked in behind us sat down on his phone saw nothing but kiosk's there I asked who I assume is the lady manager if we could get service and she ignored me another customer came in behind us so does this the only way we are welcome to America I'm not doing it he left we again approach staff and asked him if they would take our order they said they've been busy kind of like didn't care just treated us like dirt we left other customer that came in with us left place was empty they said they were busy they weren't doing anything nobody deserve lost our business won't go back

Service
Value
Thumbnail of user ginam211
3 reviews
6 helpful votes
March 23rd, 2024

Got a couple of Mexican pizzas, and after a few bites, we noticed it didn't taste right. Took them back, and they said they would only refund one, because we had taken bites...how would we know that it was bad, unless we tried it?
Anyway, we didn't want to waste time arguing, so we left.
But I just have to say that is a very poor way to do business. Hope no one got sick from the meat that day. We are frequent customers, and haven't really had any other issues, but we won't go there again, because that just wasn't the right thing to do. It wasn't our fault that it was bad.
Taco Bell on Hwy 231 in Panama City, FL

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Thumbnail of user dartzie37
1 review
0 helpful votes
November 8th, 2023
Verified purchase

Yes my kids and I visit taco bell regularly. My kids love the loaded fries with cheese. Everytime here lately has been a big disappointment! I buy the largest size because that is small. So I buy two large fries, and everytime there are hardly any fries in them. That's nearly 5.00 for each fry.
WHATS GOING ON HERE? DAMN! ITS REDICULOUS

Service
Value
Shipping
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Thumbnail of user jamaltyronee93
1 review
1 helpful vote
January 12th, 2024

I ate one nacho frie and set off a nuke in the bathroom. The next day the place shut down for good and there was a hole where the toilet was

Thumbnail of user rayy200
1 review
0 helpful votes
February 9th, 2024

The Taco Bell on Rt:59 in Streamwood has an excellent staff there. The food to go came out quickly. YOu get an ecellent meal for theprice you pay.
I also left my credit card on the counter by mistake. I left & called the location. They stated they had it waiting for my arrival. Honest employees.
Ray

Service
Value
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Thumbnail of user anonymousf1258
1 review
0 helpful votes
January 5th, 2024

I'll be honest taco bells food is good but the after math of eating it is not good. See Taco Bell is pretty much just using us for our money now. You see i have purchased Taco Bell today and moments after I had a very bad stomach pain and I am stuck on the toilet and having diarrhea due to there poor food that makes people end up like this after there food. Taco Bell I would like to know what's in your beef because it's not usual to be ending up like this after eating take out because I never end up like this after I purchase take out. Very disappointing so terrible.

Thumbnail of user elijahfranks13
1 review
0 helpful votes
February 29th, 2024

Great costumer service as well as clean and has good heat/air conditioning.the employees are respectful and show care!

Thumbnail of user lindsayf156
1 review
2 helpful votes
March 18th, 2023

The worst service. Can't even take orders or give you A receipt & take long time too make your order

Service
Value
Shipping
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Thumbnail of user isabellab308
1 review
2 helpful votes
August 23rd, 2023

The cheesey shredded beef taco the new one that is the best taco I have ever had from Taco Bell it was perfect the chz sauce the red sauce amazing! Y'all should most definitely think about putting that on y'all's menu because that would be a killer sale! I tried one for the first time today and it was amazing!

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Value
Shipping
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Thumbnail of user gallyotarity
1 review
0 helpful votes
December 5th, 2023

They don't make sure the food for delivery isn't picked up by the wrong person and they refuse to remake the food despite the fact that it was their negligence that cause the whole situation, If I could give a restaurant a ZERO star I would. This restaurant sucks and I 100 percent DO NOT RECOMMEND!

Service
Thumbnail of user jamesm9931
2 reviews
0 helpful votes
February 7th, 2024

Just went to the Taco Bell in Lexington North Carolina. It's great for people with computers and techno Savvy. Can order from the calendar you have to order from a computer. I didn't know how to order I had to ask and the woman from behind the counter came over with a pissed off face. When I got my order it was half cooked I couldn't even eat it I threw it in the trash. When I told them they said I'm sorry have a nice day being very sarcastic. This is Taco Bell's idea of having a good restaurant they're mistaken. These people aren't friendly they're not nice and they got a pissed off attitude to boot and the food is good. Place was empty when we walked in we should have just walked out it's terrible and that's a hell of a way to start your day. Pissed off people in foods you can't even eat and sarcasm on the way up if you want to eat there fine but I hate it me and my girlfriend she will never ever go there again count on it. My name is James McMinn. Purchase it didn't even offer me a receipt I was so pissed off at her attitude I forgot to get one she was crude rude and very unfriendly so what else do you want I never eating there again so you don't have to worry about it I won't tell everybody within earshot don't ever eat there

Tip for consumers:
Would be nice if they were nice friendly informative and helpful but no they didn't want to be any of those they were just wants to be $#*!s. Will never go back I'm going to put post this review on every damn site I know. I don't like paying for breakfast and throwing it in the trash because it is so terrible and the people are so ugly to me. My girlfriend she said she will never go there again or to any Taco Bell whatsoever and neither will I you have lost my business and everybody I know

Products used:
I wound up ordering a burrito a steak burrito in the damn thing is half cooked he wasn't good the service was hard horrible. The atmosphere was unfriendly and caustic they were pissed off people working behind the counter. And when I left they were sarcastic to me.

Service
Value
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Thumbnail of user cameragolfbug
1 review
0 helpful votes
August 23rd, 2023

Just as everybody else's advertising yours is the same You show a product that you cannot deliver and do not deliver not even close to what you show in your advertisements You suck like every other fast food sucks.

Thumbnail of user rachaelr146
1 review
0 helpful votes
October 15th, 2022

The past couple weeks I've been going to Taco Bell in Fall River on the bottom of Plymouth Ave. They have been wonderful to me, everytime I go there I've gotten great customer service! Today I went by there and my order was not only right but the girl in the drive-thru Kendra had an awesome attitude! She was just really nice to me, and these days that is very refreshing! I will be a returning customer. Thanks Kendra!

Thumbnail of user stacys841
1 review
0 helpful votes
March 8th, 2024

Got food last night. 4 pieces of cheese on tacos. All taco were broken at bottom and greasy making crunchy taco soft at bottom

Thumbnail of user rosalindaf4
1 review
0 helpful votes
June 15th, 2021
Verified purchase

We purchased 2 nacho orders and they were the worst nachos ever! Very little tomato and no other veggies!
Thrown in the box very mushy so gross! Extreme disappointment! I will never buy those nachos again!

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Thumbnail of user ame.a
1 review
0 helpful votes
February 20th, 2024

Last night me and my mom ate the $5 cravings boxes. This morning I woke up and immediately got diareah and also felt queasy and know it was the Taco Bell food right before bed.

This morning my mom ate the rest of hers and she also got immediately sick from it aswell.

Quality
Thumbnail of user christophero316
1 review
0 helpful votes
February 21st, 2022

The drive thru in Apex, NC is almost always down. That means you must drive around and go inside to pick-up or order your food. This is not a reflection of the employees but is very annoying to say the least! I'm not sure what the issue is for the drive-thru but it needs to be solved. In the last 5 or so times I have been to the drive-thru, 3 times the drive-thru system was down.

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Taco Bell brings people together with Mexican-inspired food. We? ۪re one of a kind? Like you. Customize your faves. Sign up for exclusive offers. Order now!

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1.8
199 reviews
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