Talbots

I received a coupon for $40 off of a purchase with no mentioned stipulations. I then got a 10% off code for my birthday. I successfully stacked these to buy two sleevless shirts that were buy one get one half off. The total was around $10. The order went through, and I got confirmation. They cancelled the order the next day with no explanation except to say that if I tried the order again online, it would not go through. I assume that they didn't like the deal I got on their incredibly overpriced clothing.

I am going to try contacting the State's Attorney Generals office. I had an issue with a car company and that worked well. At this point I just want my money back.

I order from Talbots on a regular basis. I recently ordered several items and one was not sent. I contacted company by email and never received a response. I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled. I asked if they were going to notify m and she said they sent an email. They never sent an email. No apology, no trying to rectify the situation. She said maybe the email went to spam. Funny, all their other emails I get. Horrendous CS. There are plenty of other stores that would be happy to get customer's dollars and have good CS. Finished with Talbots.

The quality of service and items from Talbots has declined steadily for years, but now it is really over. In store and call center employees are paid very poorly. Call centers are understaffed and the majority are located out of the United States, resulting in language barriers and frustrated customers. Call center employees quickly burn out with the rapid pace and low pay. The worst change, however, will see the end of the company. Talbots just joined Lane Bryant, Ann Taylor Loft, Chico's and more brands in a mega company called Knitwell. The Talbot's quality and service of years past will now decline more rapidly as we the watch the company lose their individuality and once elegant reputation. Loyal customers will quickly become just a number in a bloated conglomerate.

I placed my order almost two weeks ago and, in my urgency, paid for overnight shipping. However, instead of receiving my order promptly, I'm told it hasn't even shipped yet. If I didn't need my items urgently, I wouldn't have opted for express delivery in the first place!

I am absolutely livid at the complete lack of responsiveness and accountability from Talbots regarding my order. It's as if my order number is just a random assortment of digits that their system couldn't care less about. I've reached out multiple times, but all I get in return are flimsy excuses like this that blame it on my ignorance about their policies:

"We sincerely apologize for the inconvenience on Talbots expedited orders. For Express, $18.95 the delivery carrier has a full three business days to deliver after each item ships out. The checkout arrival date for shipping is just an estimate, and is not the same as the actual email tracking expected arrival date from the shipping carrier. For delivery dates, and our shipping policy, you may refer to our website: https://www.talbots.com, or the link: https://www.talbots.com/shipping.html. "

But here's the kicker: not only am I stuck paying and waiting for an order I no longer need, but I'm also told it can't be canceled. That's utterly preposterous! It hasn't even left their facility, so why on earth can't it be canceled? And to add insult to injury, nobody seems to know when it will finally ship.

I'm beyond frustrated with this ridiculous system and the complete lack of customer service. There are too many quality stores with good customer service to put up with this nonsense. I will never purchase from Talbots or any other Sycamore brand.

So average now. Stores comfortable but merchandise no longer high end. Great decline in quality over the past 15 years or more. I yearn for the quality offered in the 1980s. Expensive but excellent quality fabrics. Now only a few garments fit that description. High prices are no longer justified. What a loss!

What has happened to Talbots? The local store used to have such good customer service and it was my favorite women's clothing store, but since Talbots closed so many stores, there corporate customer service is terrible. Worst of all is their shipping and return policies. For 2 years they blamed their extremely long hold times on the pandemic. The quality of their clothes has also decreased. I would keep trying if only had free returns, but can't take the chance at $9. Shipping and handling fee to return.

I ordered over £40 of clothing and didn't receive any of it. They sent me an email saying it had been delivered to the resident but that's a lie! I haven't received anything but they took my money quick enough. Disgusted with them.

Store 335 September 8,23 all clerks were helpful! Abby waited on me great customer service genuine clerk! I really like this store its product and much appreciated the service! For some reason could not do survey online so I am
On this site! Thankyou for everything service kindness, product and hours of availability! Joyce trans.6136

While I absolutely love Talbots styling, the other half of the equation is miserable.

1) There is no packing slip
2) No information on return policy or procedures
3) Email to them said I had to do a return and repurchase
4) Return address is to Pitney Bowes, not Talbots, without an explanation. Concerned, I had to research it, to find Talbots uses PB for this service.

The item was purchased on a great sale. The repurchase is at full price. I will have to push back on customer service to get a price match. I will honestly think twice about ordering from Talbots online again.

I have been a customer for many years. It was one of the few stores that I could get decent petite sizes. Recently I ordered 2 petite tops on line. Someone in the company decided to change the length of the so called petites that are now way too long for me. See the shirt I bought previously compared to the new one. I went into a store yesterday to make a return. The manager was rude and would not listen when I told her that the credit card account I used to pay was now closed. She credited it anyway. I called the 800 number to get help and they hung up on me.

I've been a Talbots customer for over 15 years at New England stores. Since 2020, the level of customer service both in the store and on the phone has been atrocious. I cannot blame the store associates as they are paid minimum wage, expected to reach out and book customer appointments, wear masks all during the pandemic when it wasn't even required of customers to wear them, and work less than an 8 hr shift. Most are lovely people but are being compensated poorly and hence reflective on the sales floor. The phone line associates are all different in their understanding of applying promotions and discounts, abhorrent speaking skills, and just plain rude behavior. Overworked and underpaid. The quality of the product has decreased and the cost increased. The credit card interest rate is at almost 30%! Are you kidding?! The clothing line repeats itself year after year. It's very sad and the end seems near. The "Red Hangar" sale is now non existent?! What is going on at Talbots?!

I've been quite pleased with them. Yes they're a little bit more $$$ but it's worth your money to have cloths tailored to fit every day individuals. I'll generally wait for a red tag clearance sale. I've given up on all the name brand stylists because they changed their fashion. Let's face it only about 25% of society actually fits most name brand stylists well. With working retail I've noticed that most of society does not wear clothing that represents them well. In the past year I've seen too many but cheeks and too many women wear bikini tops that are like 250+ lbs. Please women think twice about clothing. If it fits well ask your self how does it look on you? Most women I'm finding do not wear clothing that is attractive to them if at all. I hate clothing that draws your eyes immediately to one section of the body or the other and women wearing hoochi outfits wonder why they're getting gawked at all the time. Or women wondering why all of society is glancing at their butt all the time. Well dear it's because half of your@$$ is showing and you're not even wearing any underwear. That's disrespectful to society. Talbots line of clothing fits individuals over 35 years of age well. I am quite happy to find a clothing store that I can fit in well and look decent.

I received a Christmas gift from Talbot's. When I tried it on the tag fell off which was never sewn in very good (which is poor workmanship). I went to return this item ($150.) but they would not accept it because the tag had fallen off. No store credit, nothing. This is very poor store service. I had my gift receipt to show them but still nothing.

I have been a Talbots credit card holder for a number of years. I was trying to purchase some items and use my credit card. Because I am in NC at the moment and my address is CT it kept declining the card. I called customer service and was told that the ship to address had to match the billing address. If I wanted to place the order I first had to wait 24 hours and call back and see if it was possible to have customer service place the order for me no guarantee this was possible. It should not be this hard to place an order so I cancelled my credit card and will not purchase anything more from them. I prefer to work with a company that values my business not try to keep me from shopping and using their card. If I could give Talbots customer service less than 1 star I would.

Not friendly at all to Black people. Ignored me. Made me feel as if I was a disease. Said that they didn't have my shoe size without looking.

I ordered over £40.00 worth of clothing from this site on 2nd Dec 2022 and despite many emails back and forth and every excuse under the sun, I have never received my order. I have requested a full refund which they have confirmed I will receive but as yet I'm still waiting.

I'm very disappointed in many ways. I have been a loyal customer for over 10 years. Recently their policy for returns has changed, which dramatically impacts buyers who are not near a store (unless they want to pay a return shipping fee). Their sizes vary so wildly, there is no way you can order with certainty. Their in store service is rude, I'm very dissatisfied and will no longer shop there.

I have been a long term shopper at Talbots and the quality used to be worth the prices. However, there is a noticeable decline in the quality and garments I have purchased more recently do not launder well at all despite following the recommended laundry method in the garments. Some were in such poor condition after the first laundry that they can no longer be worn. Given the prices even on sale, this is inexcusable. Also, their return or exchange policy is within 60 days of purchase. Most companies have a longer time frame. I wanted to exchange several pairs of pants that wear never worn and still had the tags on them for smaller sizes but even though the same items were still carried, I was denied. I will no longer shop at Talbots!

The first rep today. I politely asked how he was, Andre told me he was doing terribly! I said I hoped his day got better, mine got worse, he transferred me to the wrong company that Comenity also owns. OH MY GOD! It is really bad when folks who are having a bad day are customer service reps but the person after him was WONDERFUL...she gets 5 stars

I tried to order a few things from the recent catalog. Customer service was just horrible, the women did not speak English very well also there was very loud talking in the back round. I did not feel comfortable giving my information to her. I guess I could do with out the clothing.

The website specified it would get here a day before I needed it. Now it'll get here a day after. This morning I messaged them and they said they cannot do anything until a tracking number is issued. Now that it is they're saying they cannot do anything because it shipped. Their customer service is unbelievably awful.

I found a cute dress last year at your shop and thought I'd visit again. (I don't wear dresses often). I visited your store in Bloomington, Illinois on Tuesday around 12:15. There were 2 clerks on the floor helping one customer. Didn't say a single word to me the entire time and was there. Not even a hello. I spent about ten minutes looking around. Specifically for a petite size dress. I heard someone tell the other customer fall items will be in in a couple weeks and to check back. I don't think I'll check it out though.
It's interesting that your website goes into "we care, our mission, our mantra, our values…especially the we are committed to building relationships with customers blah, blah, blah.