TemplateMonster

Absolute worst experience I have ever had. Support is useless, I dealt with a online ticket consultant named * who is probably the most incompetent person I have ever met.

Theme doesn't work, service is terrible and no on replies to emails.

Think twice before using this company.

*redacted by admin

Caroline Walker did an excellent job in assisting me in choosing a website template for my business. She effectively asked the right questions and provided answers. She listened effectively. Very professional. Thank you for your assistance. Very satisfied with the information I was given.

I chatted with Becky, a chat line support operator. She was extremely helpful in finding a WP CMS template ands the plugins that I needed to get my website going.

Total scam. Product delivered is not as advertised. I confirmed access to features, IN WRITING - before purchasing and was told after purchasing that it was considered an up charge. "Support" tells you to contact the author of the template. I was literally spoken down to and told I the problem was I wasn't capable enough to handle their product, which was advertised for "newbies."

I have had all the information I needed, all my question were answered. Though I still thing they should have a telephone, for me its more easier to call than to email.

Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue.

Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

I am very disappointed with TemplateMonster. I ordered a template. Unfortunately the template didn't work properly and I wanted my money back. I submitted the application within 2 hours after the purchase! There is no way to test the template beforehand. So you only know after buying it. No courtesy from TemplateMonster... won't let me cancel the purchase and the money is gone.

They scammed me and then fought my CC charge back. No one responds and I am out $40. Beware these guys are not a legit business.

Very waste time on purchasing here. They doesn't implement OTP on the payment stage and request credit card photo from the clients, that's ridiculous! You need to communicate to online agent and email, waste 30 mins to complete the order.

First I would like to thanks the support team, you guys make my journey a great experience.
Your professionalism and first class service make return to your page for what ever idea comes to mind. Thanks to you any project big or small seems so easy specially when time comes into play. I would like to thank Alex Benson for keeping me updated at all times and for answering all my questions and the excellent service provided. But wait, we are not done just yet. I will continue using your services and I highly recommend your business.

I signed up for their ONE subscription over a year ago without signing on for auto-renewal. When the subscription ended, I did not want to renew because it was a nightmare - with their sales team promising what their tech team can't deliver. However, without pre-approval, they charged my card again for another year's subscription, and refused to give me the full refund which I have been demanding for this past 3 months, despite my not having used the subscription. I have been dealing with a Daniel Dawson who claims to be the boss, but does not bother to read his e-mails carefully, but parrots the company's "no refund" policy over and over again. Pity there is no negative star rating!

After discovering the theme I bought 5 minutes prior was not compatible with my webhost, critical errrors, I I directly contacted the seller that there were problems. Turns out they don't care and have a refund policy stating I need to spent my money on another product. As a consumer I am in my rights, the aforementioned problems were not stated and considered a flawed product on my behalf.

I have bought many templates from this website. They are neat and professionally written. But, when you pay 75$ for a templates (other seller offer less), everything should be perfect in it. In my last purchase, the html template contained 7 pages but the header, menu, and footer could have been incorporated by php such that the designer does not have to modify 7 html files just to change something in the menu/header/footer. That is just easy but by addressing these small issues, these templates can be even more perfect!

I had a very terrifying experience ever at the hands of TemplateMonster. The counter leagua theme I brought for thanksgiving 2021 turns out to be a barely functional gift. Not only I was required to buy elementor pro but I was also being let down by their support author and technical team. They kept defending themselves in the way they help customers and how elementor works which is not how is done. How can you customise a website when the posts section is locked and in order to unlock it, I will have to buy elementor pro. They say oh it's not necessary, there's no need to do this. My reaction is I had enough, I can't stand them and defend them long enough to realise it's not my fault. Instead, they're undermining my ability to get the best out of this theme that reflects poor business practices I've ever seen in this industry. And oh, try challenging them into a debate about a refund but they say oh this theme is 100% functional and editable, without the need of elementor pro or must require elementor pro to use the best of website experience. Oh wait, I'm still confused and they never advised customers through such clarity when advertising on their website. Other website template companies are well detailed, but TemplateMonster did absolute nothing and should alert customers when trying to sell their products. Once again, very unhelpful. I can't waste my time anymore over their incompetence, having brought another theme elsewhere and had to hire someone to complete my long-awaited project that TemplateMonster couldn't do within a week rather than trying to get TemplateMonster's help over the last four months without success. Now I'm falling way behind and having to rush through things when I wanted to experiment something new on my site, where I'll have to postpone for at least 1-2 months while I am going through a tough time right now by getting past the pain TemplateMonster ruined my project & also undermined my ability to use elementor over the last 4-5 months. This is the one and only time I have used this service, as I will never use TemplateMonster ever again.

Nice and beautiful templates. Operator was very helpful and knowledgeable about my requirements and gave me suitable options.

Never again. I bought one of the themes on their site but it ended up never being updated.
Not even once! Very frustrating.

I have bought a WordPress Theme with Classic Website Customization Service for a total of $221. I got my website in 14 days. Recommend that you describe your request in the best possible way in order to get a result in a reasonable amount of time.

Had a great chat with lots of information included. Very satisfied with the information provided by Sandy.

Have ordered several shoes. And so far not a single problem. Will order more and more. If you want a quality product and can be thorough reading reviews before purchasing, hesimple will be your new best friend.

You never get your money back even if the product doesn't work. And at some point you don't get any feedback from support at all. This borders on fraud.
And negative reviews about a product are suppressed.
I can only advise anyone not to buy anything there that they haven't had a chance to try out properly.

They provide me with outdated 10 years old theme 1. 0. 1 Conifer.
They refused to give money back, since the theme was delivered. But the theme is not working theme. You cannot build good e-commerce website on it. They are scamers who don't take responsibility for what crap they are provide.

The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!