Texas Driver Education Online

Fact that all other reviews appear pretty good I wonder if our experience was a fluke. Of course I will never know as the call I was promised by online chat never came. My daughter had invested 20 hours of time on their TREMENDOUSLY boring modules only to suddenly be locked out. The entire time I had been asking her why do you have to keep calling in and she said it's something about verifying that I am me. Well according to the chat she got locked out because she had failed 18 of those validations which never said she failed or perhaps that's why she had to call in, but in any event we chatted online and the woman said that we lost our $60 for the course and she had to start all over again. When I complained she said she'd have a manager call who never did. It may have been partly my fault because I missed out on the initial instructions which explained how she was supposed to validate and apparently she misunderstood but it was the SELF taught course which should mean make it understandable to 15 yr old and/or contact customer with a warning before just cutting you off irreversibly. DPS said no rule pertaining to this-- so it was the school's choice. Doing over though, will find a more engaging, visually post 1990 course with good customer service!

My daughter seems to be working on this stuff forever - i as a parent i cant seem to track her progress and there is no customer service - we are starting over with the number one rated online drivers ed course in texas - thanks google

This website is poorly managed and filled with bugs, their prices are always on a discount to bait people in and the price also varies between devices for some unknown reason. The voice recognition system is utter garbage as if you're under puberty get ready to get into a world of frustration as one slight pitch change and youre scammed out of your account. The videos are unskippable and are disgustingly useless, YOU HAVE TO PAY FOR YOUYR CERTIFICATE TO BE MAILED? And last but not least the time restriction, while your friends are on their way to a drivers license youre stuck watching useless videos and answering dumb questions that you would ignore either way.

TLDR: I took defensive driving for citation dismissal. AVOID AT ALL COSTS. I fully believe that they scam people by having a busted system to force people into paying more money to avoid the BS and support that is unhelpful. You can read my review for details. Will never use again.

Once I completed the defensive driving course it redirected me to a page where I was congratulated and had the option to pay more to get the certificates faster. I already had the standard digital delivery option (available for download exactly 7 days after completion) so i declined to give them more of my money. It informed me the certificates would be available for download in 7 days time.

8 days later: I still don't have my certificate or email confirmation of any kind so I send an email to customer support.

10 days later: I have not heard from them so I log into my account to start a live chat. I notice that the course says that I have only completed 94.44% of the lessons and 100% of the quizzes. This can't be right so I select the course. It tells me I am locked out of the course and must live chat to get in. They unlocked my account but when I tried to bring up the fact that my certificate is not available and there seems to be a bug that kept the course from being marked as complete they ended the live chat on me.

I went back into the course and resumed it. It puts me on the last slide of the course. 15 second later It redirects me to a page to congratulate me... yadayadayada. I will now be able to download my certificate in exactly seven days... again. I go back to the account overview page and it still says the course is only 94.44% complete. I do all of this again and get the same results. Ultimately I had to spend an extra $10 to get the certificate immediately because support has not helped. I tried on multiple browsers and this still happened.

After buying instant digital delivery option the page says the certificate is ready for download but I see no link for download etc. I live chat again. They say that my drivers license number is not entered into the account so that's why I'm not getting it. This is absolute BS and I 100% entered my drivers license number. Your account page gave me an alert that you cant get the certificate if you don't enter your DL# so I immediately entered it when I first started the course.

Bait and switch. If you want your certificate emailed now, they charge you an extra $12.95. Video questions are way too long. Use someone else.

June 18-2019
I was take this online course driving and I don't understand anything, plus the videos they show, bad quality..., I can't see well, now I have to pay another course so I don't really recommend this website.