Texas Roadhouse

All my son wanted was to eat at Texas Roadhouse in Goldsboro for his 16th birthday. The service was so bad. Our steaks were all raw for a party of five. Then after taking the steaks off our plates with cold sides I saw the manager after waiting 5 min who says to me yeah we are working on it. After waiting for almost two hours my daughter and I get less than half a steak and manager says we are taking $30 off your order. After getting the steaks we just leave. Last time I went there was metal that jabbed my cheek. All the manager did was say sorry as he handed me the steak🤦‍

I should have taken a pic of kids meal the steak was so burnt it was crunchy. Salad and potato was awesome. The chicken with mushrooms was so salty😭😭😭 and asked no season on kids meal it was seasoned. This isn't my first bad experience. Guess I'm done! Someone got me a gift card! Time before got a blooming onion it was served with 1 inch of grease on the bottom

We love their steaks couldn't ask for a better one not sure why they have five or six of their white stuff standing up around the check and dust doing nothing but standing there but that's not my business I guess we go three or four times a month the last two times the onion was raw and it really breaks my heart because we love their onions but I will not pay $10 for another one

Very frustrating I was sat at a table with food all under my table silverware was very dirty rolls were hard and cold. This is a new location off of highway 35 in Crowley,burleson, Fort Worth. I spoke with manager and asked why this facility does not compare to any other I have been in? New building why is it not clean while employees standing at the door talking? I ordered a Long Island with a shot and bartender sent a message through my server on the Texas liquor laws. The drink was watered down this whole facility needs some help with cleanliness and proper customer service.

They make strawberry daiquiris, but they refuse to let my child have a strawberry daiquiri virgin. They said they can't do that. I watch them make it and then put alcohol in it. They got in their feelings and got emotional about it. I'm not really sure why or what's going on with that but, that's probably why they have more star reviews that five it's pretty rundown anyway

Every steak my friends and I have ever ordered at TRH comes out rare to medium rare. TRH does not know how to cook a steak any other way. It is gross to be served a practically raw steak when a well done steak was ordered. I am done with this chain
I have ordered steaks in 3 different states and they all were cooked wrong. How hard is it for a steak house to cook a steak as ordered. Sucks. I am so done with TRH. Also if you order online they automatically add a tip to your bill. Wow. Sucks big time!

Something popped up saying send this to 20 ppl and get 2 free entrées once I did it came back to the site it popped up saying continuing to the blue line is finished well that's not what it said at first even asked me to do 40 people I still was only at 65%. This was a bunch of crock and I truly love Texas roadhouse, but don't put these type of gimmicks out and they really don't work I was already for me and my husband to go have dinner but like I said after I put 40 friends in and I was only at 65% I got a little bit irritated and said forget it

One of your employees father harassing people at the bar.Your manager Conner knows who he is. This guy was very odd and freaky! Upper management needs to address this issue. We come in for a good time, not to see some kind of circus act. This employee must be very embarrassed 😳.

We when to Texas Roadhouse in la plate Maryland and we order food both orders had hair in there but I pulled my out my mouth 😡😡The manager had attitude and didn't want to cop nothing check your food before you eat please 😡😡😡😡😡 I ask to speak to another manager but there never came to the table! The other was long

2024 Valentine's Day, Texas roadhouse in Falkenburg Tampa attended Texas roadhouse for the last 30 years. This particular place and time with the manager female was the worst experience me and my wife had ever seen at a Texas roadhouse. Don't know exactly how and why this would take place
But I would seriously think That the shareholders over the franchise of Texas would seriously look into this.

The male manager was not very nice, the last time I was there I was charged for a game on ziosk and didn't see it til I got home so I emailed and no repairs went in tonight 3-21-24& showed him he said he would take it off but didn't so I ask waitress and he told her to tell me next check my receipt before I leave :(

The last coulple time I've been here not great. I decided to give this place another shot my store had a get-together at Roadhouse in Temple it was so busy, but the service was good but the food was a disappointment I had 14oz ribeye it was pink like I asked but no taste at all very chewy my friend sent her steak back and they brought it back and it look like something sucked the life out of it she just left at least we had plenty of fresh rolls to get full on

My husband and I went to Texas Roadhouse at Bay pines Florida and we ordered a cactus onion asked for ranch dressing and it took forever to get and no plates then they brought us out our steak and potato and then we got our salad the girl that brought the salad and so she go get the manager the manager came and as if we would like boxes for the food I don't feel this was a way to bring people back to your restaurant as we were very disappointed and will not come back again!

I took my daughter & her friend on a Saturday night. They got their food 15 minutes before me. Then a different waitress comes out & brings my Prime Rib. It was nothing but grizzle and fat. Probably about 4oz of edibles meat unless you like grizzle & fat. I declined it & went hungry bc my daughter & her friend were done eating & we had already waited over an hour to get our food from the Initial wait
My daughter found hair in her silver ware & food Her friend found hair in her Mac & Cheese. Both said the steak tasted like Barbecue sauce. Pretty frustrating when you work a 70 hour week & just want to have a nice meal with your daughter.

Tonight there was 5 people in our party to eat at Texas Road House in Conway Arkansas. We put in a booth which made it uncomfortable for the 3 people who were sitting on one side of the booth. My Mom (who was 90 yrs old) ordered a glass of wine. The female worker asked for her ID. She never explained why she needed it and became very rude when asking it the second time.

The food was good but our server never checked on us. In fact, a manager never came to our table, we were never explained how to pay the check (or operate the machine on our table), one member was having a birthday and our server never asked if we wanted dessert.

I give our experience a fair rating and may never return back there again.

The hole family order was not right my stake was steel raw and bake potato was hard as a rock it's been this way the last 3 times we have been we spend over 100 dollars ever time we go want be back unless it's made it's made right

We were called inside and stood next to the steak case for ease of hearing who was being called. We were a party of four and after approximately 15 minutes one of the party asked if it would be much longer and was told a few minutes. After another 15 minutes the same individual asked how much longer, and was told "we called your name and number in the party and you didn't respond.
That was an out right lie. All four of us were listening for his name and it was not called. The person whom lieds name is Moraa. It's bad enough she lied instead of admitting. Everyone makes errors, but to lie about it is unacceptable. We were there last evening by 5 pm on November 4th 2023

I visited TRH (Indy Michigan Road) on Sunday 1/7/24 for late lunch, my servers were Sam and Gabi, they were absolutely awesome!
The food was served piping hot and the soft butter rolls were delicious.

Online wait list. Don't bother. My device said 10 minutes I wasn't on the list. Won't go back! I'm done!

Firstly, as humans we need more compassion. It's my husband's first birthday without his best friend, his mom. We were given a gift card for Texas Roadhouse. We don't usually eat a ton of red meat but this was a special occasion. Service was fine. Our server was attentive as she could be with a needy table across from us. As a former server, I look at what's going on around me. I should mention that I informed the host that it was my husband's birthday. We ate and asked for boxes and a bag. This is where things went sideways. The gift card that we had was cardboard and had been washed by mistake. I had already spoke with customer service and was informed it's a valid card and that all I had to do was give it to the manager and they'll take care of it. Mind you, I used to serve for almost 3 decades. I have had to do this countless times. A manager came to me and repeatedly said that he couldn't scan the barcode. I figured as much BUT the number was still readable. The problem is that the pin number was gone; it got washed away. This manager just stood looking at me and I said, " you could do better. " I don't think that was so aggressive that he would inform the owner. The owner, Jay Burman, came to the table as I was on the phone with customer service and I let him know that. I don't believe that he liked that. It was one of those situations that you only remember moments but when this person decided to make a spectacle of the situation, I lost it. To be a guest, you don't expect a owner to get in your face and berate you and say "that you don't talk to my employees like that!" People were staring and it got to the point that he was insinuating that we were trying to " pull a fast one". I didn't do my worst in the situation, but I think that my comment about doing better didn't give this Jay guy the right to embarrass me. My husband jumped into the conversation and we got it handled in the end. What is the worst part is, they knew it was his birthday and didn't take that into consideration when they reacted the way they did! They ruined our experience. Made a bad memory. They should do better!

I loved the hours yours restaurants have, your special entrees, your special deal for a family, I love your barbecue grill chicken, chicken Caesar salads, your restaurant is a A+ for customer care. Love that you have also a carry out if you don' want to dine in. We can also order off the internet and get coupons code. I especially like that you list the calories on your menu. Texas Road House food is always fresh, and you can upgrade combo meals.

Yes it was a call in order for karen 730 ish we work as nurses down the street no more look at the lettuce for chicken mushroom sandwich and we had an order critters i can find receipt! But who cares! I won't be back and tell all others nurses this is just laziness

The service was horrible the waiter was very inexperienced for example I ask how much was extra shrimp she said 2.99 get the receipt it's 6.99 I wanted a 20 oz steak they where out If them so I had to get a 22 oz she said it was 21.00 a 1.50 a oz this size is not on the menu it was 30.00 on the recipe, we was waiting on our appetizer after about 45 mins no food I ask where it was her response was." I don't know what's going on with your order they have it " I'm waiting patiently food comes out wrong order! So second time she bring a rack of ribs out I'm waiting on a rib eye by this point I'm livid that the entree comes out with the food wrong order not once but twice! Food cane out cold, I ask for a manager after waiting 30 more mins I get a very rude lady I ask who she was she stated a " key holder " never heard if this told her what was going on she says I'll go remake it ask what we had. By this time I ask for it to go I'm furious while waiting I here her tell a co worker there lucky I'm bagging all this food up to go! I leaned over told her excuse me you don't gotta bag anything up because I came to dine in! In fact I want nothing I walked out! Horrible service food came out cold! Terrible experience for my friend as well whom was from out of town we was on a dinner date