• TextbookRush

TextbookRush

Overview

TextbookRush has a rating of 3.94 stars from 307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextbookRush most frequently mention easy process, great experience, and free shipping. TextbookRush ranks 7th among Textbooks sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.1%
Positive
197
Neutral
5
Negative
44

Instant Feedback

1,742 reviews

9
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What reviewers want you to know

Positive highlights

  • Textbook rush pays a fair price for textbooks if you are in market to sell.

Critical highlights

  • Their customer service sick if you can reach them to speak.
How would you rate TextbookRush?
Top Positive Review

“Easy Textbook Transaction”

David C.
2/11/24

Sent end some textbooks that where in good condition. Got a little more than they quoted. Easy service to use. Would use again.

Top Critical Review

“Buyback website performance.”

ephraim o.
4/10/24

The buyback performance of this website is the worst in the whole internet. After the book ISBN,s are entered on the site, it takes for ever to return your search results. The next process is a nightmarish experience as it will constantly time out on you while you are waiting to complete the process. A lot time is lost trying to do buyback business on this site. Very disappointing.

Reviews (307)

Rating

Timeframe

Other

Reviews that mention popular keywords

textbook rush (35) customer service (31)
Thumbnail of user jamesd5431
1 review
0 helpful votes
April 24th, 2024
Verified purchase

TextbookRush was very easy to do business with. They gave me an immediate price quote for the textbooks I wanted to sell, then provided a pre-paid FedEx shipping label. I received regular email updates about the status of my package as it was received and processed. It took just a couple of days for my books to be inspected and approved; payment was issued very promptly. The whole process went very smoothly; I was impressed with their organization and professionalism.

Reason I chose this business:

I chose TextbookRush because their buyback prices were very competitive, and the company has a reputation for providing exceptional service.

Thumbnail of user andreah1418
1 review
0 helpful votes
February 12th, 2024
Verified purchase

I ordered from this website because I saw the shipping was going to be fairly quick. However, the textbook was never delivered. I did have a positive experience with the customer service representative. They were very good at responding to my questions and did eventually refund my money. I may be hesitant to order from here again, but we will see.

Reason I chose this business:

Price and length of delivery.

Service
Thumbnail of user davidc9143
1 review
0 helpful votes
February 11th, 2024
Verified purchase

Sent end some textbooks that where in good condition. Got a little more than they quoted. Easy service to use. Would use again.

Reason I chose this business:

Google listing

Thumbnail of user heatherb2301
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I've been selling to these guys for years and it's always a quick and easy process. Super fast payments as well!

Thumbnail of user ephraimo7
3 reviews
13 helpful votes
April 10th, 2024

The buyback performance of this website is the worst in the whole internet. After the book ISBN,s are entered on the site, it takes for ever to return your search results. The next process is a nightmarish experience as it will constantly time out on you while you are waiting to complete the process. A lot time is lost trying to do buyback business on this site. Very disappointing.

Tip for consumers:
Be prepared to waste a lot of valuable time.

Products used:
Buyback software is awfully slow.

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryb2186
1 review
0 helpful votes
February 14th, 2024
Verified purchase

I still use Textbook Rush, but it's always so slow. I get a message telling me there's a delay (do I want to continue or end?). Or the dreaded rotating circle. I don't have that problem with any other vendor (SellBack, Books Run, etc.). Please fix it.

There was no reply.

Reason I chose this business:

I sell to TBR when it gives me the highest price on BookScouter.

Service
Thumbnail of user cholaml
1 review
0 helpful votes
February 17th, 2024
Verified purchase

I have not received my textbook yet.
It is still on the way to my local post office.

Thumbnail of user joyoual
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I have dealt with these book exchange companies before. This one is by far the best! Good prices, great response time, and I got my books paid for within two days of sending them which is what I needed. Thanks textbookrush!

Thumbnail of user giae6
1 review
0 helpful votes
February 10th, 2024
Verified purchase

I found this site offers much better buy back prices than the campus bookstore. Get your price on Sunday night and mail out Monday with their prepaid shipping label. Email communication is good, they emailed me by Thursday that they received book. I had a check by the following week.

Reason I chose this business:

Best buy back prices. However, don't wait too long. Prices can change as one book I checked was $20 more the previous month, by time I actually was ready to send I got less.

Thumbnail of user stephens3137
1 review
0 helpful votes
February 24th, 2024
Verified purchase

This is the best book buyback company I have dealt with. And I've dealt with six of them. They pay the quickest, reasonable in accepting books in Good or better condition and pay good prices. The only demerit would be it it a bit slow to process books you are selling via their website. I wish they had a dedicated app to make that process quicker.

Reason I chose this business:

Good offers on books and quick paying.

Thumbnail of user yaroslavp8
8 reviews
0 helpful votes
April 12th, 2024

I'm thrilled to have finally discovered a great platform for for buying used books. I found a couple of books that I needed for half of the price. I ordered them and they came almost as new. There is no need to pay extra for a new book when a used one is doing the same job and for the same amount of money, you can buy a bunch of them instead of one or two new books. Whenever I need a book, I always check if it's available here as a used one, and I recommend you to do the same.

Thumbnail of user ronaldr1438
1 review
0 helpful votes
March 14th, 2024
Verified purchase

The last two times I have attempted to add a book to my cart, your website immediately tells me the book is unavailable. Even though it was advertised in your inventory less than 1 minute prior.

Reason I chose this business:

I have opted to exclude your site from my searches

Thumbnail of user kennethl1096
1 review
0 helpful votes
March 2nd, 2024
Verified purchase
• Updated review

This was my first time selling textbooks here. The site seemed to crash several times and pages had to be be continually re-loaded. Also, several books entered came back with a "not a valid ISBN" when the number was clearly entered from the book, so that was a bit odd. Eventually I was able to complete several buybacks and the transaction was quickly checked in and paid. Overall, happy with the experience despite the technical issues.

Reason I chose this business:

Best price for textbooks

The site appears to crash a lot and pages must be continuall...
February 21st, 2024
Verified site experience
• Previous review

The site appears to crash a lot and pages must be continually re-loaded

Reason I chose this business:

Best price for textbooks

Thumbnail of user vicw52
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I was pleased with the price for both of the books I ordered.

The book ordered through a third-party doing business on textbook rush came through with no problem.

However, the book ordered directly from textbook rush somehow disappeared after I placed the order, and I was informed that the order was canceled with no attempt to supply it to me via another copy. That was disappointing.

Shipping tracking was, not wonderful.

I never received an explanation which I had requested as to why the book I had purchased disappeared from stock. Nor did I receive an explanation as to why it was not replaced.

Reason I chose this business:

Price and you have the book I wante … until you didn’t.

Service
Thumbnail of user thelmaa71
1 review
0 helpful votes
February 11th, 2024
Verified purchase

I thought it would take a while to get paid, but it was fast. They kept me informed about status.

Thumbnail of user martinm1609
1 review
0 helpful votes
March 30th, 2024
Verified purchase

When I placed the order, I had checked "overnight delivery" and paid $39.99 for that service. The package took 2 business days to leave your warehouse, and then it was sent by ground, not air... I got it 3 days after that... you really need to improve your internal controls to deliver what you say you can do... this situation was clearly not a "Textbook Rush"!

Order No. *******

Thumbnail of user jennad151
1 review
0 helpful votes
January 18th, 2024
Verified purchase

I had a couple of college textbooks I didn't need anymore and Textbook Rush offered the most money for the books. It was super easy to do and my return was processed quickly, within about 3 days and I got the money straight into my Paypal account. I would definitely recommend it.

Reason I chose this business:

Offered the most money.

Thumbnail of user josephd2709
1 review
0 helpful votes
March 21st, 2024
Verified purchase
• Updated review

Great prices, but the checkout process was a little wonky (I had entered my billing address, entered my card number, etc., and when I hit "place order", it erased my address and card info and I had to start over again.

The book was delivered, and just as the description said, it was in "Very Good" condition. Had I not known that it was used, I would have said that it was a brand new book.

Great prices, but the checkout process was a little...
February 28th, 2024
Verified site experience
• Previous review

Great prices, but the checkout process was a little wonky (I had entered my billing address, entered my card number, etc., and when I hit "place order", it erased my address and card info and I had to start over again.

Thumbnail of user karenb5149
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I recently ordered a hard to find book from TextbookRush and was thrilled with the product I received. It was in excellent shape even though it was used and very affordable! Highly recommend their business!

Reason I chose this business:

Their site had cheaper and more books than anyone else.

Thumbnail of user stickerboob
1 review
0 helpful votes
February 16th, 2024

I placed several orders that were canceled a week later because of lack of inventory. Meanwhile my semester has started and I'm still without a book. They placed holds on my credit card that last for days past cancellation, holding up cash that I could have used. Lost all my future business.

Service
Thumbnail of user rushf8
2 reviews
0 helpful votes
February 12th, 2024
Verified purchase
• Updated review

There are several vendors with whom I have done more business, but none come anywhere close to TextbookRush in terms of the speed of a buyback turnaround. It seems to be about one week from buyback generation to PayPal payment.

Reason I chose this business:

Every buyback experience has been positive. There is a high trust factor.

My computer is slow as molasses, but the TextBookRush...
April 17th, 2024
Verified site experience
• Previous review

My computer is slow as molasses, but the TextBookRush site is excellent.

Reason I chose this business:

I feel with TextbookRush at every opportunity.

Thumbnail of user paulac1277
1 review
0 helpful votes
March 29th, 2024
Verified purchase

The process to sell back my used books was very simple and I received the check pretty quickly.

Reason I chose this business:

I used book scouter to see which companies wanted to buy my used books and what price they were offering.

Thumbnail of user alexandrat208
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I've used this service several times - I have never received less than I was quoted. The first time I used Textbookrush I used several other sites simultaneously because their quotes were higher for my books. This site is my favorite by far! I was paid through PayPal within a week of sending off my books both times. Would recommend and would use again

Reason I chose this business:

Highest quote for the book I was selling

Service
Thumbnail of user sheilao228
2 reviews
0 helpful votes
February 21st, 2024
Verified purchase
• Updated review

Support is great but delivery could be faster. I really appreciated the prices and book availablity.

Fast feedback

Service
Support was great and swift
February 5th, 2024
Verified site experience
• Previous review
Thumbnail of user robertb9722
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Very disappointed that I spent money buying a book that was fake. And I lost my money selling it here.

Reason I chose this business:

Highest bidder

Sitejabber for Business

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From the business

Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.

Business History

With the help and support of Missouri Bookstore, Pearson, Cengage, John Wiley and McGraw-Hill, Phil, the TextbookRush CEO, had the ability to open and operate his first bookstore in a 121 sq ft. Office in Columbus, Ohio. Phil owned 1,100 books and sold 700 within The Ohio State’s first school quarter. In 2001 the bookstore went online.

Company Representative

Thumbnail of user allisonb530
Alison B.
Sr. Marketing Manager
Typically does not respond to reviews
I graduated Cum Laude from The Ohio State University (Go Bucks!) with degrees in Marketing and Communications. I’ve been working in the textbook industry for over 10 years, and my work has been featured by College Confidential, Mercy College of Health Sciences, The Philadelphia Inquirer, Pennsylvania Tribune, Montana Technological University, Oregon Live, and other organizations.

I’m an obsessive lover of dachshunds and a passionate reader of books. I’m an avid Pinner and poster, and I’m all over our Facebook page, Twitter account, Instagram and Pinterest.

How do I know I can trust these reviews about TextbookRush?

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3.9
307 reviews
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