TheBirdHouseBarn

Scam Scam Scam
Still waiting on my birdhouse promised by Sept. 18th. No problem he said.
I can't believe PayPal does business with him. He's promised it week after week.He says ready to ship any time but has yet ask me for my address.
I've lost $735.00 on a gift for my
Sister.
Should have done my investigation on him before I paid. I've learned a expensive lesson.

After waiting 5 months and several emails I received my bird house it was basically a wooden box with painted windows a roof that wasn't even sealed and no detail whatso ever. A real rip off. His web site is fraudulent the houses he makes look nothing like his web site houses.

What a horrible mistake! I can't believe I didn't read these reviews prior to ordering with The Bird House Barn. He was able to scam me out of my money and I was a fool. Please don't fall for this, you will not get you you ordered!

Fred by Farm Table arrived, and it looks amazing. What a great handcrafted furniture business. I love love love this! I love the chairs you made me as well.

Ordered a custom birdhouse 2 years ago. Paid $1050 upfront, 2 years ago. Nothing but lies from Fred on the delivery. Submitted a complaint with the BBB. Keep your promises Fred and give me my money back please!

You sent
WHATEVER PKG TO:
1711 Elizabeth Ave
Apt # D
NOT
1771 Elizabeth Ave Apt #i

THE REFUND GOES TO YOU
SINCE
YOU PAID FED-EX

JUST LIKE I THOUGHT
I PAID YOU
$575.00
THEN
YOU GET PAID AAAAAAAAAGAIN
FROM FED EX!

HARD TELLING WHAT YOU PUT IN THE BOX
A DEAD SKUNK OR
A BRICK...
YOU ARE A HORRIBLE PERSON
AND A FRAUDULENT BUSINESS MAN.

WHAT A LOW LIFE YOU ARE!

I WILL ELABORATE
ON YOUR FRAUDULENT BUSINESS
EVERYWHERE
ONLINE!

C. HUNTER 12/11/2020
CORNING CA
DISABLED WIDOW
YOU PREMEDITATED & STOLE FROM

--‐-------‐-‐

CLAIM# *******346

Hi. I ordered a birdhouse for my mother for her birthday! Great product. It did take a little time to arrive but with handcrafted that is expected. Can't thank you enough.

This Business, The Birdhouse Barn and Fred Heartley are a poor choice to do business with.
I ordered a birdhouse that he had on his website and his estimate for deliver was 8 weeks but could take up to 16 weeks. At 17 Weeks I contacted him to see how long it would be before I received my order, he replied back a week later. "I will have tracking as soon as it ships". 5 weeks later I asked again when it would ship and Fred replied, "I sent you a pamphlet showing color images of our products while you wait for your order to arrive. Along with a note explaining our items are handcrafted and cannot be cancelled".
At this point I had created a claim with Paypal which I had used to to pay for my item. Fred had sent the pamphlet to me in a cardboard sleeve so he could prove that he had sent something to me with a tracking number and used this to show Paypal that he had sent my item. Paypal denied my claim because he showed something had been delivered to me. I then contested with paypal that he had tried to falsify that he had shipped the item I paid for. Paypal then agreed that he had not sent what I had ordered and I believe he did this fraudulently. Paypal is crediting my account and now Fred is threatening to still charge me for my item when it is finished. This was his comment to me 25 weeks after my initial order. "I hope you can understand that these items are made to order and handcrafted. We cannot get back the time and materials used. And yes, a little longer than 2-4 hours to build and paint. But we build a large volume of orders at one time and finish them in steps so that we can make multiples of each product. We are making 6 of the same birdhouses you ordered for many customers."
If he is making 6 of these items at a time then obviously they are not custom made to order and 25 weeks at this point to receive an item that I should have had 2 months ago is ridiculous.
I should have done my homework on this company before I ordered, I have now looked up this guy and 25 weeks and waiting is nothing compared to others that have ordered from him. There are other complaints that 1 year has gone by for $500 plus items that have not been delivered and the customer keeps getting pushed off.

I ordered a birdhouse in the fall of 2022. Fred told me if I paid him $495 by Nov. 1, I would have the birdhouse by Christmas. About 3 days before Christmas he wrote " you won't have your birdhouse by Christmas, hope that's ok". Shortly after that I filed a dispute with PayPal. Fred is crafty enough with his words that PayPal did nothing. I asked for pictures of the work in progress, Fred didn't have time. Then he claimed the birdhouse was in the dryer with other birdhouses, it would be several weeks. The birdhouse finally came and I was mortified. The birdhouse was to look like the bell tower at Chautauqua, NY. The bell tower is red brick, he painted the birdhouse a light beige. There are faint shadows of a brick pattern here and there. The proportions of the door and windows are a mess. There is a clock on the bell tower. Fred nailed on a watch face type item that was to look like a clock. It is about 1.25" high on a 2' birdhouse. It looks absolutely ridiculous. My recommendation to you, the consumer, if you want a poorly made birdhouse, loads of lies and absolutely NO time line, order from Fred. This was a TOTAL scam and waste of $495.

Incredibly disappointed. Paid $350 for some dude to nail a couple pieces of plywood together.
The owner did not respond to direct complaints, but had not issue immedietely provided condescending responses to my Google review.

I am saddened to have to write this poor review and wish the owner, Fred Heartley could have worked with me to address my concerns and compromise to make this right but unfortunately that isn't the case. I purchased a replica birdhouse for my Grandfather with excitement and after doing some research I chose to go with Fred because the samples of his work on his website were outstanding! The birdhouse I got didn't live up to mine or my friends and family's expectations what so ever. Fred initially was very kind and his responses were very prompt, after I paid him through PayPal, his quick responses and demeanor changed. When I received my birdhouse 5 months after I placed the order, I emailed him to address the very visible broken piece of wood in the front of the house and had to send another email after I still hadn't received a response in almost a week. The brick detailing seen in the picture on his website was nothing even close to what I got. Fred mentioned he had a large amount of birdhouse this year and that's why mine took so long, which was fine (I thought it was going to be well worth the wait but I ended up very disappointed with the product I received). I attached pictures of the broken piece of wood on the front porch and a comparison of my actual house compared to the birdhouse Fred made. I have no carpentry experience and feel as though I could have done a better job. I paid an extra $50 fee to add the deck in which I thought would have far more detail including each spool (as seen on the website) not just 4 pieces of would slapped onto the side. (Below is a photo) I don't think what I received was worth the money I paid and after over a week and multiple emails Fred responded that he wouldn't give even a partial refund and basically there is nothing he can do. I am extremely disappointed in his customer service skills and the fact that he clearly doesn't take pride in his work like his website falsely portrays. The birdhouse on his website look better than the actual house he was replicating, mine did not come out that way, between the sub-par brick detailing, broke piece of wood and uneven cuts in the roof that don't line up. I have attached photos comparing the samples of the detailing on his website vs. what I received. I am feeling very disappointed and just don't want anyone else to get their expectations up only to receive something not even close to quality work. Lastly, I asked Fred if he stands by his works on my birdhouse and if he would be willing to post the pictures of my birdhouse on his website and he never replied to my email and disregarded my question. I suppose I got my answer right there and that tells me that he realizes this wasn't his best work, but isn't willing to fix it. What makes me the most upset is how poorly I was treated and just ignored. No way to treat paying customers. Especially because writing this review was my last resort as I tried my best to contact the owner and work with him on making this right so we are both happily satisfied. I will not be doing business with him again.

Luckily I located The Birdhouse Barn when trying to find someone to build a custom birdhouse for me. The owner Fred Heartley was extremely easy to work with and the ordering process was very easy!

I wanted a replica of my grandparent's house which was sold a few years back. I was so happy to find someone reliable and with the skills to create this beautiful birdhouse. I live all the way in TX and Mr. Heartley is from WV so I was a little worried about shipping something this delicate. However the house was packaged so well I think it could have fell from an airplane and still been okay. I would highly recommend Fred's services for the birdhouses and I already have a second order placed with him for a primitive TV stand I've been wanting. He makes a little bit of everything.

Great business!