The Body Shop

Brought my daughter who lives in the country a $200voucher for her birthday she couldn't use the voucher to order online? Wasn't told that when I brought the gift vouchers? Very disappointing? Totally ruined the surprise? Never again? Soo upsetting? She was excited to put an order in then was told she couldn't use them online? Will not do that again

I bought Body shop's Vitamin C Glow boosting Moisturiser and I'm very happy with the purchase. I use it on my face whenever I feel like my skin is looking a bit dull or tired. The moisturiser gives it a nice glow, with a fresh, dewy look. In the winter months I have noted that I need to also use a bit of natural oil before applying the Vitamin C Moisturiser, as I feel that my skin needs just that little bit more moisture than the product provides. All in all I think it's a worth while purchase and definitely one I plan on always having in my skin care cupboard.

Horrible experience with this company! If you want to purchase an Advent and actually use it during the advent skip this company. If you don't want more stress to your Holiday season avoid The Body Shop at all costs! I would give negative stars and that really should be an option they don't even deserve one.

I had an exceptional experience at the body shop on state street Kourtni the CSR was extremely knowledgeable about an oil called moringa I been dealing with a rash abound two years nothing help the doctors gave me the try me bottle they had on display work very good stop itching Kourtni explain the back ground on the oil I very grateful for an awesome staff Crystal was pleasant Keep up the6 outstanding work

In my opinion the new packaging design is ugly and crude. Whereas old packaging looked aesthetic in my bathroom and bedroom, now it is no pleasure to look at, so put away in cupboards!
I used to love Indian Night Jasmine eau de toilette so when ran out ordered the apparent new version (Wild Jasmine) - totally disappointed as lacks quality and depth of original fragrance.
What a shame, will now be very reticent about ordering, or asking for Body Shop products as presents from family and friends.
Also new website not as user friendly.
Christine, Essex

I purchased 3 of the same items at one time. After using one of the items, I went to use a second one and the product was defective. Would not pump. They refused to replace the item saying it was purchased too long ago. I told them I purchase 3 at a time to save shipping. They did not care. Want me to pay to return it. This is a $30 item.

I have already tried this products by the brand and I am really really satisfied by what they offer this product do not match to any products offered by other brands would definitely like to try their other product range by the body shop. Their products are just amazing and I am in love with their brand

Everytime I make a purchase at the Body Shop, I usually regret it. Most of their products have an overwhelming amount of fragrance and its very artificial instead of natural.
I do really like some of their body butters and how moisturizing they are for my dry skin but most of them contain an off putting scent. They also have an amazing assortment of face masks and body scrubs. All their products are cruelty free and vegan.
I have never had had an issue making returns, whether they are from an online or in store purchase. It just has to be within their 45 day policy.
If you love products with strong fragrances then you will enjoy many of their products. They have great sales and coupons as well!

I ordered the Share the Love Big Advent Calendar as a gift. However, the gift never arrived. I reached out to The Body Shop for a few days trying to track down my order. By the time they confirmed that the order was lost, the product was sold out and could not be replaced. The Body Shop did issue a refund. When they reached out to solicit a review I gladly obliged. However, my review was denied. Disappointed that they sugarcoat things and pick and choose which reviews they allow on their site.

So I have been buying the Hemp heavy duty moisturizer for years. Not only is it no longer available on their website but they sell something that looks just like it purposely to trick customers. I used to buy a 6.7 oz tub for about $20. Now they have a small tub that looks exactly the same in their advertising as the large tub for about $20. You think you are buying the product you always purchased but when it shows up its ONLY 1.7 0z! SO THEY F**K YOU OUT OF 5 oz of PRODUCT! Total scumbag move!

This Body Shop product was fun the first 12 days, but lost steam for me when the boxes for the remainder of Advent had repeat items (the only difference being different scents of the same items). I'm sure they would have had the stock to have added different things so that each day was more novel...

I bought moisturizer cream for my family who will be traveling abroad. I expected the items to arrive on time. NOT EVEN CLOSE. Items ordered on 11/4/2021. Seller advertised 3-7 day shipment. As of now 11/20/2021, items still not received and continually getting delayed. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. Obnoxious repetition of "I am sorry" and "I understand" by the customer service representative on the phone resulted in zero change in this transaction. As of now, item continued to get delayed. No help. I'm demanding a full refund for this transaction.

Update: it's been 3 weeks after my order, the items have been shipped by mistake back to the "warehouse." Per the manager, an investigation has to be completed. No refund will be issued prior to that. This is the fourth time I made a phone call trying to deal with this messed up company. I got my refund after threatening to report fraud to my credit card company.

Been buying your products since first store opened in Ohio. Last order opened top. Everything is waxy hard. Has scent thank you put on skin as I cannot afford to throw out. No softness nothing. Has scent but waxy substance not going to soften skin. Never again. I was a 35 yr customer. It was nice. Not now. Rita Cooke

They have an amazing skin care range products. All the products are very much beneficial for the skin and does not harm the skin at all. Love their sheet mask. Prices are high but worth the money products. Overall, nice experience.

So irritating and annoying to deal with. Order was shipped with an item not included. Contacted customer service who told me to wait 72 hours for a response, and then there was no response. Contacted again and was told to wait another 72 hours. At this point, I will never get a refund or a replacement for my missing item in my order. Total scam.

I placed an order and it took 3 weeks to arrive. Their products are okay. Some products could use help.

Very bad experience. After suggestion of sales person of The body shop purchased of amout 825 QR and skin is getting worst. Getting dull, full of pimple and blemishes. Don't buy

I placed an order online with The Body Shop 2 weeks ago, Imand my order was supposed to arrive in 5-7 business days. It has been 14 days and I still don't have my product. When I check the FEDEX track your package link it shows that my package has been in pending Staus from day 1. I have contacted the Body Shop several times and have asked for them to help me. I've spoke to their customer service rep (if you could even call her that) Valentina and she has been of zero help to me! She keeps telling me that I need to be patient and wait. Meanwhile this company has my money and I don't have any of the products that I ordered. She refuses to try and locate my package or contact FedEx to see if the package has been lost. I've asked the Body Shop to refund my purchase since it's been 2 weeks and I haven't revived my order and they refuse. Never, Ever order from their website. They take your money and never you send you the product! Worst Company Ever!

I bought here a large set of cosmetics as a gift for a friend for Christmas. I hope she likes it! I personally love all their products, great quality.

Body shop rep has kept my money. Ordered 4 weeks ago and she wont supply the goods or reply to my messages

Ordered an advent calendar from them (Box of wonders). It was in stock and they took my money immediately. The day after I got an email from them to say it had been shipped - 'prepare to be excited' the email said. A week later, no delivery, but another email asking how my delivery was. A bit odd. I tried to contact them, their online chat was not working, no phone number, so I had to email them (at the address provided on their website). No response after 2 days. Eventually I managed to get in touch with them by online Chat. The 'advisor' told me it's out of stock. Yes, I know - but it wasn't when I ordered it, and you'd taken my money and told me it had been shipped. Well, apparently it had not been shipped and it is common for them to send this email before shipping! I mean, that's poor service to start with, but then to not communicate to you that it's out of stock and not being shipped is even worse.
To add insult to injury, when I asked for a refund they said that will take up to 5 days! Are they sending the refund on a camel? They seemed to have no problem using the modern, instant banking system when taking my money.

Avoid like the plague, unless you want to enter a lottery of whether you actually receive your order, and having to spend unnecessary hours trying to resolve it.

Edit - 6 days later and I have still not received a refund from The Body Shop. They are truly a company to be avoided. I will now have to start a paypal resolution to get my money back.

So I just spent an hour putting items to redeem an offer I got in email tonight. I am based in the US but I could not place the order. Spoke to customer service and they told me that that it had expured. When i dug further i was told this was an offer for Canada and the US has an offer that does not cover my items. I love TBS products but I do not appreciate wasting time because they sent me the wrong ad.

Each product you try is to die for.like the edelweiss range for sensitive skin. Its a must and it suits all skin types like all my sisters use this same range. Go for it guys