The Gazebo Store has a rating of 4.64 stars from 2,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Gazebo Store most frequently mention customer service, party tent, and free shipping. The Gazebo Store ranks 7th among Outdoor Equipment sites.
Great service. I asked for expedited shipping and they delivered in two days. It is a beautiful tent that's extremely strong and durable. Would buy again
I am thorougly upset wtih this company. We ordered a tent which is meant to be placed outside of a school so the children can remain outdoors as much as possible in rainy weather. We ordered it and after more then a week, all of a sudden we get a credit back and a cancellation of the order. We have since written, phoned numerous times and noone has bothered to get back to us. Really disappointed - rated #1 in customer service, I'm not sure how possible.
Great service. I asked for expedited shipping and they delivered in two days. It is a beautiful tent that's extremely strong and durable. Would buy again
I am thorougly upset wtih this company. We ordered a tent which is meant to be placed outside of a school so the children can remain outdoors as much as possible in rainy weather. We ordered it and after more then a week, all of a sudden we get a credit back and a cancellation of the order. We have since written, phoned numerous times and noone has bothered to get back to us. Really disappointed - rated #1 in customer service, I'm not sure how possible.
Seriously... best tent for the money. dont waste your time with other vendors, a lot of them resell TheGazeboStore's tents
I have tried to contact your office 4 times. I left messages each time and never recieved RETURN call! the computer is not my way of ordering items. I have questions about this product but was not able to ask a person. I need this tent before Thanksgiving that is why I am using the online service. If not delivered before Nov 27th then I do not want this tent. Thank You. You need more telephone order help!!!
Great product descriptions. Nice photos. Website easy to navigate and information is easy to find. I paid for expedited shipping, and the 8x8 pop-up tent and weights arrived on time and in excellent condition. Loved the fact that the entire tent comes with its own zipper storage case. Great quality. Easy to put together. Much sturdier than I expected. Will most definitely order from your company again in the future!
It didn't give me a date when it would arrive. I need this by May 31 please for my daughters graduation party.
Thanks
For six months of have tried calling their number and have always been told to leave a message and a representative would get to me. Still waiting. Emailed them at least 5 times and have never received a response back. I do not believe The Gazebo Store is still in business. I would not recommend them based off of their Customer Service.
Tried calling your customer service line to ask a couple of questions and kept getting hung up on after holding for 5 plus minutes. Tried 4 times.
Thank you so much for the wedding tent. beautiful and classy yet very strong. didn't move with the wind we had here.
fantastic rep this marc guy. talk to him, you won't regret it. got super fast shipping, and the tent was delivered in great condition. It is strong and will last a long time. very happy.
Great customer service. I ordered a tent. They shipped it out and I changed my mind on the color. They just sent me the other color as well, and sent me a return label for the first one. The tent is sturdy and beautiful!!! Love it
Pleasure doing business with gazebo store. Everything always comes so quickly, and they saved my rental business a couple of times with the commercial tents they offer. I looked at many other places, they are the only ones who offer quality tents and low prices, and I get to keep them for super long thanks to the warranty that comes with each tent.
Thanks again guys.
-Joanne from HappyPartyRentals
Never could get an answer back from your live chat which would have helped me making my choice a lot quicker
So fast the shipping. I wasn't expecting it to deliver the next day! Tent is great and has been holding up through some tough weather so far. Very happy with this purchase.
Couple of months ago I ordered a tent and I wanted to let people know how amazing my experience was! Customer service agents were very receptive with all my questions and very responsive. Shipping was extremely fast! The quality is great! I recommend TheGazeboStore.com to everyone looking for a simple and easy experience!
This will be my first order. Want to see quality first, then will place additional orders. Thank you!
I write this understanding that Covid has created much difficulty for companies needing to supply and ship within the US. I also write having read their web pages on both shipping and the Covid situation. It still stands that I purchased a tent, the money was taken (for expedited shipping, as well), no confirmation or shipping has been indicated within the very specific timeline they give, and there is *nobody* on the ends of their live chat, phones, or email contacts.
They indicate they truly, really will ship a tent within a day of purchase. It says they may not get back to a customer quickly because they are working during Covid. But this late in the game, with ample time for vaccinations and adjusting to the new norm, the website should reflect reality and if they aren't responding to customers, they shouldn't be taking orders. Now I need to go through the process of finding out how to cancel when their website cancellation doesn't seem to work, and I need to find a replacement less than 2 weeks prior to my event.
Not working with them in the future. There is no way this kind of situation rates a high BBB score.
Tip for consumers:
Call the company you want to order from first - don't use these folks if you don't get a verbal or written response.
Products used:
Have not yet found an alternative
First time buyer so we will see, ordering however was easy. Will let you know how the product is and holds up.
very happy with these guys. They sent me the tent in no time, and i got it super quickly. definitely recommend to anyone looking for a good quality sturdy tent that will not blow with slight winds.
by the way, do NOT buy from amazon! they are flimsy af
Appears to be just what we wanted at a reasonable price.
The order process took a bit longer than expected.
I can't rate it very well yet since I've only just now paid for it and haven't tried the product nor know how long it will take to receive it; but so far it's been fantastic. The purchase using PayPal, an iPhone and this website have been too notch.
The party tent is strong and stayed up during our windy day last week. The color is accurate as on the website. Very happy with this purchase. Would recommend.
Amazing customer support. Super satisfied. I accidently ordered two tents, and they took one back no questions.
The tent I did receive is great. Very strong and sturdy. Heavy-Duty is an under statement.
Shopping experience was just fine...wish that when checking out given options of delivery dates and then a decision could be made regarding expedite shipping.