• The LittleOak Company

The LittleOak Company

Overview

The LittleOak Company has a rating of 4.34 stars from 92 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The LittleOak Company most frequently mention customer service, fast delivery, and great product. The LittleOak Company ranks 11th among Baby sites.

  • Service
    28
  • Value
    3
  • Quality
    86

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0

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1,293 reviews

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What reviewers want you to know

Positive highlights

  • The product is great for my little one and their customer service is outstanding.

Critical highlights

No critical highlights yet

How would you rate The LittleOak Company?
Top Positive Review

“Very easy to navigate the different formula options...”

Shelbey T.
10/20/22

Very easy to navigate the different formula options and to select the one time payment or subscription option. Love the site's branding and ingredients in the formula as well :)

Top Critical Review

“If a mistake is made with payment”

Delton A.
12/29/22

If a mistake is made with payment. The website thinks the email has been already used and won't allow for the discount to be used.

Reviews (92)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (55)
Thumbnail of user caitlinw103
1 review
0 helpful votes
November 7th, 2022
Verified purchase

Great formula top up for my new baby, great customer service.

Quality
Thumbnail of user mirzoulugbeky
1 review
0 helpful votes
December 26th, 2022

My cousin liked to use the products of that company, because the price was reasons for the price it costs. But I didn't like their website so much, the navigation is a little complicated for me, because of the length of the first page, and secondly I would like to see the details about the shipping and other options list on the left side.

Service
Value
Shipping
Quality
Thumbnail of user joyp254
1 review
0 helpful votes
December 10th, 2022
Verified purchase
• Updated review

Having a real hard time with credit card going thru it won't let my credit/debit card go thru

Reason I chose this business:

Researched all the other and this is the one I felt more reliable for my baby

Quality
Having a real hard time with credit card going thru
November 18th, 2022
Verified site experience
• Previous review
Thumbnail of user fairouza2
1 review
0 helpful votes
January 30th, 2023
Verified purchase

Great! Only thing when trying to edit the quantity it takes you back to the page and sometimes does it work when you remove an item

Quality
Thumbnail of user louisesander89
1 review
0 helpful votes
July 3rd, 2023

I am very happy because I made a lot of money on the investment, thinking that this investment is very good, I will continue to earn more.

Thumbnail of user jeffreyd556
1 review
0 helpful votes
July 29th, 2022
Verified purchase
• Updated review

The site is a little confusing after being used to the old site. Also, there are less options for US customers and I'm not sure if this is a permanent thing, but I liked the option to buy/subscribe to one can at a time. I also liked the option to buy the pouches because they travel easier.

Quality
I never know when orders will ship, or when they will...
February 21st, 2022
Verified site experience
• Previous review

I never know when orders will ship, or when they will arrive at my house. For parents waiting for deliveries, I would suggest ordering A LOT of formula upfront so that you have a stockpile to hedge against unpredictable deliveries.

* The LittleOak Company attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairew255
1 review
0 helpful votes
April 7th, 2022
Verified purchase

Easy to find what fits our babe best. Shipping is quick and cost effective. We saw immediate positive results in our babe on this formula compared to other US brands.

Quality
Thumbnail of user sonyam236
1 review
0 helpful votes
July 5th, 2022
Verified purchase

Great website easy to use and informative
We bought this formula to try if my daughter had trouble breast feeding. We haven't tried it yet.

Quality
Thumbnail of user petrac36
1 review
0 helpful votes
July 5th, 2022
Verified purchase

Fast delivery.
I'm mixing small amounts of the formula with breast milk for my little one and he hasn't had any allergic or adverse reaction so far.

Quality
Thumbnail of user maeghank
1 review
0 helpful votes
July 21st, 2022
Verified purchase

Very easy to order! The customer service was very helpful as well for the questions I had prior to ordering.
I wanted to love the formula, I was excited about the clean and quality ingredients! My son did have more spit up as well as tough to pass stools. My son also didn't care for the formula and it would take quite awhile to finish the bottle.
He didn't do amazing on it and that's ok; there are so many others that do great with this formula!

Service
Quality
Thumbnail of user canat
1 review
0 helpful votes
January 8th, 2023

Switched my baby to this from karicare, she loves this milk and is thriving on it. But sometimes it doesnt arrive on time. Which gives me anxiety about my baby not having enough to eat or last her until the next shipment comes in. Recently subscribed to get 2 tins a fortnight delivered but it still hasn't come, so currently hoping the last of my babys formula lasts her until monday morning. Would be much better if supermarkets stocked this brand as it would be much easier to access. Less worry for new mamas like me having to worry about their baby not being able to have her milk. Otherwise love the product so far, just make it more accessible please! Im in NZ too btw

Tip for consumers:
Consider how much you'll need to order so you don't run out. Also if your living in another country maybe best not to go with this brand.. as shipping could take a while. I'm in NZ and sometimes doesn't arrive when its supposed too. Other than that a great formula for your growing baby

Products used:
Infant formula stage 1

Service
Value
Shipping
Quality
Thumbnail of user louisaa24
1 review
0 helpful votes
October 15th, 2022
Verified purchase

Super fast delivery and excellent quality formula!

Quality
Thumbnail of user stephaniee920
1 review
0 helpful votes
November 9th, 2022
Verified purchase

Thank you for making shopping in Canada possible and so easy!

Quality
Thumbnail of user delaneyp5
1 review
0 helpful votes
December 14th, 2022
Verified purchase

Easy and quick online order. Quality products that my son loves. Delivered straight to my door.

Quality
Thumbnail of user libbym68
1 review
0 helpful votes
January 14th, 2023
Verified purchase
• Updated review

This company is so helpful and it's so easy to order the formula. I feel so much better having my granddaughter have goat milk formula since she has to have formula. Breast milk is best but when that's not possible I'm so glad this goat milk is available.

Very easy to navigate and order
December 24th, 2022
Verified site experience
• Previous review
Very quick and easy
November 28th, 2022
Verified site experience
• Previous review
Thumbnail of user alyssac332
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Website is quick and easy to use delivered quickly

Quality
Thumbnail of user angelad1703
1 review
0 helpful votes
April 23rd, 2023
Verified purchase
• Updated review

Shopping was easy! Would be nice to have a few individual sachets on such a large order! Also I paid for express shipping and it can I'm the same amount of time as my first order with regular shipping!

Quality
Good just wishing there were free samples and better...
May 12th, 2023
Verified site experience
• Previous review

Good just wishing there were free samples and better shipping rates..

Thumbnail of user liviyac
1 review
0 helpful votes
May 8th, 2023
Verified purchase

So far all went smooth, waiting for the wonderful formula :)

Quality
Thumbnail of user courtneye144
1 review
0 helpful votes
January 8th, 2023
Verified purchase

I've tried it straight mixed exactly by the directions on the box, mixed with breast milk to try to make it more familiar, even tried mixing it in different proportions, we tried it warm, the we tried it cold since she enjoys ice water, we've even put it in every cup under the sun, and every bottle we have. I really wanted to make this work but my baby just hates it. Very disappointing

* The LittleOak Company attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hevenp
1 review
0 helpful votes
June 5th, 2023
Verified purchase

Easy and fast. No soy ir canola oil. Tasty awesome! My baby love it! Poop looks great, no gas, no cramps. An amazing formula!

Quality
Thumbnail of user karthickrajr
1 review
0 helpful votes
October 11th, 2021
Verified purchase
• Updated review

The credit card functionality is not working for me. I tried multiple times and cant enter the card details.

* The LittleOak Company attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
The credit card functionality is not working for me
September 26th, 2021
Verified site experience
• Previous review

The credit card functionality is not working for me. I tried multiple times and cant enter the card details.

Thumbnail of user carsona19
1 review
0 helpful votes
August 5th, 2021
Verified purchase

I had a few questions before ordering and LittleOak was quick to respond and answer my questions thoughtfully and thoroughly.

Reason I chose this business:

Alternative to cows milk and palm oil free.

Reason I chose this product:

It was the stage that was age appropriate for my baby.

Quality
Thumbnail of user sheridand5
1 review
0 helpful votes
October 6th, 2021
Verified purchase

Easy to order and when the product wasn't available because of high demand, an appropriate substitute was offered.

Reason I chose this business:

Before I had bub, I researched to see which formula I would like incase I needed one. As a functional nutritionist, I have high standards. LittleOak was the best out there!

Reason I chose this product:

My supply is not keeping up with my hungry boys demands! I use LittleOak to “top him up” and keep him content.

Quality
Thumbnail of user jordanm633
1 review
1 helpful vote
November 16th, 2022
Verified purchase
• Updated review

I am so relieved to find a toddler formula with good ingredients! The website is a bit glitchy, and was not easy to locate information about the product because of that!

Now that we have been on the formula for just shy of 3 weeks- the difference in our 13 month old is remarkable. She had severe reflux, that no one has been able to identify the root cause of. Also was a very bad sleeper- partially due to the reflux. Her reflux is nearly gone, and her sleep has improved greatly. We went from averaging 3 hours a night, to about 6! And this formula has been the only change!

Reason I chose this business:

Cleanest ingredients!

Quality
I am so relieved to find a toddler formula with good...
October 26th, 2022
Verified site experience
• Previous review

I am so relieved to find a toddler formula with good ingredients! The website is a bit glitchy, and was not easy to locate information about the product because of that!

Thumbnail of user hannaha279
1 review
0 helpful votes
August 24th, 2022
Verified purchase

Afterpay in NZ would be amazing but overall easy to use website thank you

Quality

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Company Representative

Thumbnail of user katiec395
Katie C.

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