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TheOneSpy has a rating of 2.73 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TheOneSpy most frequently mention customer service, and target device problems. TheOneSpy ranks 12th among Surveillance sites.
This company does not typically respond to reviews
It has gotten quite an improvement. Now there is nothing wrong with the application. It's customer support service has done marvelous job over the last month. It responds instantly and responds to customer queries honestly. The application has functional features. All the features work properly and provide results within no time. The best part of it is pocket friendly price. So i am giving 5 rating.
I was delighted to discover them. I'm currently using MSpy, but I was getting intermittent results and saw that they offered more/better logs. After paying for a years service, I did the typical install. Sometimes confusing, as the version of Android I have (13) is different than their install illustrations. Okay, I shot from the hip, and it seems I got through it. As time progressed (just days) I realized I was getting quite different results. Nothing was showing on WhatsApp, and some messages from Telegram were visible. But basically NOTHING else. I searched and looked high & low. As it turns out, once logged in, one sees nothing but the dashboard and their service. There were no support, service, contact icons, nothing. The only "help" was pawing through a quasi pull-down list of items that took you to some solutions. As well, most of the ADVERTISED SERVICES were only available to ROOTED phones. (This was not something I recall anywhere in the advertising). And, it turns out I was DOUBLE BILLED! I paid through PayPal, which was rejected the following day. So, I paid directly, in order to not be cancelled. Three days later, I was billed & processed on the original billing. So, I had to hunt down their e-mail address and I sent to them a detailed letter. A Bullet-Point letter, outlining (my suggestions) as well as each of my issues with the service I was receiving. To include the fact that they never stated (prior to sale) that I required a ROOTED phone to get the results they offered. I received a prompt letter back: I was BLOCKED & CANCELLED. These MFs didn't acknowledge anything, didn't try and help, didn't propose a single solution. They stated they couldn't do business with me. We are several days into my refund, $400, and I've yet to see the funds returned. They may be a great tech service, but they lack principles, integrity AND customer service. AVOID these people!
I was delighted to discover them. I'm currently using MSpy, but I was getting intermittent results and saw that they offered more/better logs.
After paying for a years service, I did the typical install. Sometimes confusing, as the version of Android I have (13) is different than their install illustrations. Okay, I shot from the hip, and it seems I got through it.
As time progressed (just days) I realized I was getting quite different results. Nothing was showing on WhatsApp, and some messages from Telegram were visible. But basically NOTHING else.
I searched and looked high & low. As it turns out, once logged in, one sees nothing but the dashboard and their service. There were no support, service, contact icons, nothing. The only "help" was pawing through a quasi pull-down list of items that took you to some solutions.
As well, most of the ADVERTISED SERVICES were only available to ROOTED phones. (This was not something I recall anywhere in the advertising).
And, it turns out I was DOUBLE BILLED! I paid through PayPal, which was rejected the following day. So, I paid directly, in order to not be cancelled. Three days later, I was billed & processed on the original billing.
So, I had to hunt down their e-mail address and I sent to them a detailed letter. A Bullet-Point letter, outlining (my suggestions) as well as each of my issues with the service I was receiving. To include the fact that they never stated (prior to sale) that I required a ROOTED phone to get the results they offered.
I received a prompt letter back: I was BLOCKED & CANCELLED.
These MFs didn't acknowledge anything, didn't try and help, didn't propose a single solution.
They stated they couldn't do business with me.
We are several days into my refund, $400, and I've yet to see the funds returned.
They may be a great tech service, but they lack principles, integrity AND customer service.
AVOID these people!
Tip for consumers:
Horrible Customer Service.
Products used:
Premiere Service.
Very poor screenshots never works when it's suppose to. Garbage. Not worth the money. You need to stand by router for it to work.
Paid the outrageous price and immediately said to root my target phone started asking for a refund immediately was told to give him my pe so he could look into it.after that was told they could only g it very 30 percent refund.that was over month ago no redund and now I cannot get the app off the phone e and they keep saying just old lols while longer
Filed complaint with consumer fraud protection. Along with suit to get my money back and then some
It had to happen: if the target owner is not stupid, sooner or later he realizes that something is wrong. Live screen recording makes it apper the chromecast icon on the top of the target mobile and often prevents vocals on Whatsapp or Telegram. Same for view 360: impossible to send vocals if you are using this feature. And the target owner bought another mobile. Game over!
Luckily I didn't get an annual subscription. What a $#*! app
Products used:
TheOneSpy
It did what it was supposed to for the most part. But it's just not as good as it says. I thought it was giving me everything because it was showing a lot, but when I looked at the phone I saw they where only sending me about 50-60 percent of what was actually there. I saw multiple MULTIPLE searches that I should have seen key logs for but didn't. :( No real point in getting it if it doesn't show you everything its supposed to.
DONT BUY! Dont make the same mistake i did. Trusted them and took 6months subscription. Nothing works as they promised. And the customer guy or girl Milow is useless. Waited for new update for 3months nothing comes. They perform the installation and failed. Asked for refund and still processing for a month. You wont get any service from them and your money going to their pocket. Theres many better app and they work really well. This full of bull$#*!. If you still taking the risk then its up to you! Dont fall for the ADs and their own review!
Tip for consumers:
ITS A SCAM AND DO NOT BUY THEIR PRODUCT AND LOST YOUR MONEY!!!!!!
Products used:
Windows Spy App
It does everything is supposed to do. I had to give it only 4 stars for 2 issues. My issue is that it drains the target device battery fast. The other issue is that it's hard to get a hold of live customer support. When I do get a hold of them however, they do address my problems
Keep your money they do not deliver what they promise. Here is a copy of what transpired in my conversation.
Hi It has been almost 3 months since you put the restrictions on the audio bugging. Can I get an honest answer of when this limitation will be lifted and back to 30 and 45 min?
Chat started
Milow joined the chat
Milow
You have to wait our technical team is working on it this feature will be back soon with our updated app version this feature is hold because this was taking too much resources now we have managed this and will be update with our new changes applied on the system with new updates
Avatar
Why do we have to wait? I dont understand I paid for this. I did not pay for you to tell me when you are done... It is not the responsibility of the customer to pay for your resouces so you can do better. Can I purchase this in addition so it is turned on? I would pay $100USD per month to have it on
Will you be issuing a refund for this or is the money spent already?
Milow this is not very fair? Or is it
Milow
This change is for you
So bear with us
We will make new changes in our updated app version hope you will like this
Avatar
Not if I cant reinstall the agent
This is expensive and just does not work.
No ambient sound or live recording, nothing absolutely nothing.
There is no live assistance whatsover.
This is absolute $#*!.
It has gotten quite an improvement. Now there is nothing wrong with the application.
It's customer support service has done marvelous job over the last month. It responds instantly and responds to customer queries honestly.
The application has functional features. All the features work properly and provide results within no time.
The best part of it is pocket friendly price. So i am giving 5 rating.
After one week still no setup the app the site is not working the code that have give not work and the questions on the emails is not waht you ask just answer for other things that is not in the point is very very slow like 3 or 4 days to answer and it will pass all the week for nothing. Still have my money and the refuze to refund
Don't buy this app... It is a fraud... They will not activate it and when asked for refund they will just not do... I ordered my refund on the second day after subscribing and it is almost a month now and still no refund... Stay away from this fraud. They will not even refuse... Keep delaying you till you give up asking... I repeat... Its A big fraud... Stay away.
Tip for consumers:
nil
Products used:
Online App
This app could be great but half of the time it is not loading correctly and the customer service is a joke. They tell you every time just wait and it will work for you what is a straight lie. They have severe Network and Data Base problems and the one guy or girl Millow what is the customer service doesn´t give a dime about the customer. It is never their fault and they only copy and paste the same stupid answers. Since now 9 days the app did not work and the customer service is telling it is an update --- DO NOT BUY you will lose your money
Products used:
TheOnespy
Dear Nora, we are not Scam, we running our business last 8 years. Yes we understand that there was issues with our servers due to extra loads, but we success to manage our loads. Please contact our support department our trial licenses. Thanks
Re: Amy- your company never processed my refund and it has been a year now. Please do not try to make false claims, again, to hide your companies deceptive and misleading services. Had the refund for 150.00 been processed I would have more respect for your company. As it is now, you deserve zero stars.
Tip for consumers:
Do not trust
Products used:
App
First experience with installation took close to 3 hours. Then it did not relay any data for 2 days. Once it started to transmit data, I only was able to hear one side of the conversation. The app constantly freezes and is slower than I would of imagined. The customer service is basically non existent and when they do respond they send an automated response as if they never even read my question. The app actually caused the target device to become dysfunctional and no longer capable of holding a charge or operating within a normal temperature. They also put an icon on target device that allows user to observe the program has been installed on device. My opinion is don't waste your money or time on this company. Avoid at all costs.
Tip for consumers:
Avoid
Products used:
The one spy
I have been using theonespy app for approx 3 months at first all features works just as advertised. But than when I renewed my license the app worked for a day or so than all of a sudden all the video and camera features stopped working. When contacting MILOW with there online support I recieved nothing but lies and avoidance for over a week.
Was told the problem would be fixed in 30 min, to it would be fixed in a day.
5 days went by with nothing other than Milow stringing me along by putting me off day after day.
When asked for a refund for the remaining days of my license and was willing to compromise on the days SOME of the features were working I was avoided even more.
The app says they offer 24hr live support which is a. Lie Milow is the only live agent and the times he is there is intermittent. They will tell you to keep restarting the target device only to string you along with features that are not operating properly. Beware!
Dear Tina, as per our technology, you should renew your license befor suspend, bcz app automatically stoped if your license is inactive and after -5 days app completely remove from device, you have to install again. And other company policy is if some one’s license not worked then we will refund remaining balance. Thanks.
Dear Tina, as per our technology, you should renew your license before suspend, bcz app automatically stopped if your license is inactive and after -5 days app completely remove from device, you have to install again. And other company policy is if some one’s license not worked then we will refund remaining balance.
Pathetic service
Pathetic service, not all features working and there is no one to resolve it. In chat session some prototype answers are given. Today, still waiting for answer for last 1 hour in the chat session. But there is no one out there. Asking for full refund, but don't think I will get the refund. They are just refusing the refund in so many other ways than saying "NO" directly. They will only ask you to contact them in this regard again and again and no refund will be issued.
Tip for consumers:
Don't buy this app unless and until you want to loose your money.
Products used:
Mobile Monitoring App
I purchased and installed the app successfully, but it just didn't work even though I had followed all the steps and re-installed it several times. There was no current log at all and the calls log were dated 2018. They offered to guide me through but unfortunately the phone had already been brought out of the country. And when I asked for refund, they are now avoiding my emails.
They had great functions, but always servers down, bad customer service, they will not solve your problems
Dear Dep J. Yes we admitted, we was some issues with our old infrastructure, due to extra loads, but we shifted with advanced technology and able to manage with big data. Now please contact our customer support to get free trial licenses. Thanks.
I purchased a package with the One spy in September 2021 and tried it on an Android phone, but I found most of the features and monitoring tools mentioned on their official website, because of which I bought the program, it does not work as it should. I sent email for my refund but they ask me first for help to solve the problems with apk, i did all their instructions, but The problems of the application were not resolved, and then I asked them for my refund again and they sent an email agreeing that my refund will be paid within 15 days after 5 October, and that date passed but my refund was not made, so I sent an email reminding them that the time for my refund had passed, but every time they replied that the process was under progress and until today my refund has not been paid after two months have passed from the date of that my refund suposed to be paid.
Attached a screen shot of emails with one spy support
Tip for consumers:
Spy apk
Products used:
Spy apk the one spy
Milow is the only customer service rep. They'll give you the run around or just ignore your emails. Clearly the good reviews here are fake and written by the crooks themselves or paid for, you won't get your money back and nothing works. DO NOT PURCHASE!
This app does not do what it says it will do. The target phone is a 5g device after downloading the app, the target phone has become dysfunctional, can no longer hear phone ringing, alarm clock no longer functions, draining battery, and the temperature of the phone is extremely hot. The app only records one side of the phone call, also the target device is notified when you are trying to use the app. They can see you when you are trying to use the view 360 part of the app. Contacted customer support through email haven't heard anything back. It took me a whole day to get this app downloaded and I spoke to the customer service guy milow about the issues I am having and he is unable to help me. He is blaming it on my device which is a brand new s20 ultra 5g. The product doesn't do what it says, it has only been 3 days since I downloaded it I requested a refund of 95.00 and haven't gotten a response back yet.
I've been using this app for a while now. Unfortunately for three months it has been absolutely unusable, especially if you cannot access the target to upgrade. Minutes and minutes to load a page, most of the features do not update and every time the assistance repeats the same things: you have to wait a few days. But I've been going on like this for months. And now you can use view360 (surroundings listen) just for few minutes, after that there is a disconnection and you have to recharge the page: ABSOLUTELY RIDICOLOUS. Instead of getting better, it gets worse. Try other apps, this one is now to be trashed
Tip for consumers:
Save your money
Products used:
The one spy
TheOneSpy is one of the most efficient monitoring solutions it is particularly designed for kid's online parenting and to monitor employee's activities on digital devices respectively. I have already purchase one year licence.The app offers number of high-tech features enabling user to track and operate an android device. From live screen recording to social media monitoring and GPS location tracking, we have discussed here the most significant features of the app.My favorite feature of this app is view 360.
The customer service is disgraceful! I only get one woman each time and her name is Mew. It says ask any questions we are here to help! There's no numbers you can call and when you try to ask a question she keeps sending the installation. I installed it but I had a question and she said "I need a vacation! So! You have to do this!" I added a photo of our convo.
Hey Christine, your respectfull review open our eyes, we will take action on this regards. Thanks
I have purchased the application few months back. I have successfully installed it on my kid's phone. I am not a tech-savvy, but its interface is speechless and I was successful to install it without taking customer service instructions. I just followed the installation guide and it works exactly the way it was described. You can record live calls, read messages, social media, emails and feature you just name it you will get in it.
Gain trust and grow your business with customer reviews.
New Mobile spy software to keep an eye on kids and employee tracking. TheOneSpy support and cane be easily compatible on Android, Blackberry, iPhone operating system. It track and record all calls real time, emails, chats (from 13 different IM apps including WhatsApp, Facebook and SnapChat), GPS locations and media. It can not intercept calls, but silently and hidden photograph, sms and record phone's surroundings. All this information is accessible from private online dashboard.
TheOneSpy has reached over 100 features and the first live spy and call monitoring product on the market, and approaching to technological leader of the industry ever since.
TheOneSpy has started in 2014. An updated Mobile Monitoring Solution for Android, iPhone and Blackberry.
Dear, as per your above concerns is refund the money, and reason was is you have not trying to install app on target device after resetting. And according to our resolution we not able to refund you after 90 days. Only refund promise is 14 days. I hope you can understand and trying to oir app. Thanks