• The Reformation

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Overview

The Reformation has a rating of 4.29 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. The Reformation ranks 98th among Wedding Dresses sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate The Reformation?
Top Positive Review

“Amazing but expensive!”

Lauren M.
2/8/21

I love Reformation. They are sustainable, and also carry very cute clothing. As with most places that are better for the environment, they are a bit pricier than some places. That being said, I love how they always offer free shipping, exchanges, and returns, and also have great customer service. These things make them stand out from other similar shops and almost make me feel like spending a bit more can be justified. So far, their quality is great as well.

Top Critical Review

“Painful exchange policy”

Lui p.
12/27/23

I had quality issues for an item that i received for a prior exchange. I wanted to exchange for the same item only in different color but their policy does not allow for another exchange which doesn't make sense. The dress was almost $300 and the fabric looked inferior and the stitches sloppy. The customer support is lackluster and unhelpful. They are good at apologizing but do not offer any solutions. Terrible policies that does not support its customers, buyer beware.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user laurenm522
36 reviews
44 helpful votes
February 8th, 2021

I love Reformation. They are sustainable, and also carry very cute clothing. As with most places that are better for the environment, they are a bit pricier than some places. That being said, I love how they always offer free shipping, exchanges, and returns, and also have great customer service. These things make them stand out from other similar shops and almost make me feel like spending a bit more can be justified. So far, their quality is great as well.

Tip for consumers:
Wait for sales!

Service
Value
Shipping
Quality
Thumbnail of user jemia1
29 reviews
11 helpful votes
January 20th, 2021

Reformation is known for being a sustainable, ethical, and an elegant brand. Having bought a dress from them myself, I can say with confidence that their clothes are high quality, true to size, and as far as I can see, sustainable. Due to these factors, their clothes are of course on the slightly more expensive side, but it is worth it if you're looking to get some long lasting pieces.
The shipping took a while (10-15 days), most likely due to me ordering the dress around christmas, which is a chaotic time for shipping. The sizing only goes up to about 12 on dresses, and while there is variety on dresses and their patterns/colors, the actual styles of the dresses can be quite similar, usually differing in texture or cut a little bit. Reformation is definitely one of those brands where you just know that it's "the reformation dress" when you wear it or see it.
The annoying thing is that the website will not only show the same dress in multiple colors on one tab, but it'll show the same dress multiple times in those different colors/patterns, which means that it's a bit more chaotic to shop for clothes if you don't have anything specific in mind to shop for. Also, different color or pattern options will cost more than others of the exact same dress, which doesn't really make sense. My overall experience though, was great, and even as an hourglass figure, I was able to fit into my usual size S (there are measurements for each garment on their website)

Thumbnail of user lexien2
Eric Y.
1 review
0 helpful votes
March 4th, 2020

Never faced an issue with this company. Their dresses made me look like the most beautiful bride. My husband cried after seeing me in my dress and it was such a heartfelt moment. Thank you so much for the amazing services and the amazing dress.

Thumbnail of user rachelt169
2 reviews
0 helpful votes
October 18th, 2019

Love shopping here! The clothing is so cute and sustainable which I love. So happy with their selections

Thumbnail of user luip7
2 reviews
0 helpful votes
December 27th, 2023

I had quality issues for an item that i received for a prior exchange. I wanted to exchange for the same item only in different color but their policy does not allow for another exchange which doesn't make sense. The dress was almost $300 and the fabric looked inferior and the stitches sloppy. The customer support is lackluster and unhelpful. They are good at apologizing but do not offer any solutions. Terrible policies that does not support its customers, buyer beware.

Tip for consumers:
Terrible policies that does not support its customers.

Products used:
dress

Thumbnail of user maryannem4
3 reviews
3 helpful votes
May 27th, 2015

I've always had a hard time finding unique dresses that fit. They are usually either too small or too big (I'm an in-between 0/2 size). Reformation dresses are made for petites and are perfect for my frame. I also love that they have a dress in like 5 different fabrics which is fantastic for me since I can buy a dress I like in a different prints to switch-it-up. I LOVE LOVE LOVE THEM!

Thumbnail of user maggieb270
5 reviews
1 helpful vote
March 5th, 2023

I bought a dress for my graduation and it was so cute! I love that they're sustainable. It wasn't super big bust friendly and the straps dug in, and definitely on the pricey side for me. Still love the brand though

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