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The Stationery Studio has a rating of 4.06 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Stationery Studio most frequently mention customer service. The Stationery Studio ranks 30th among Stationery sites.
My order arrived with an error. Accidents happen, it is how it is handled that matters. They have been wonderful. Great customer service /communication. They immediately rectified the issue and put a rush on it so I have the product on time. Many Thank You's for making this process easy!
This is the worst experience I have had purchasing online. They were very unprofessional and rude. I would have given a zero star but there was no option for zero. They do not deserve 1 star.
My order arrived with an error. Accidents happen, it is how it is handled that matters. They have been wonderful. Great customer service /communication. They immediately rectified the issue and put a rush on it so I have the product on time. Many Thank You's for making this process easy!
Tip for consumers:
Wendy provided very good customer service. Quick, understanding and friendly.
Products used:
shatterproof cups
During this very difficult time I was so happy to find this site! I have bought bathroom guest towels, napkins, and several gifts. Every item met or exceeded my expectation, and the recipients loved them! I also called having questions on items and the customer service was also excellent. You have a loyal customer in me! Thanks
Hello, Diane! Thank you for so much for your kind review. We pride ourselves on providing quality products and excellent customer service. We appreciate your business and for being a loyal customer.
Wish I had ordered more holiday cards! Quality is superb. Easy to use preview tool. Product received was exactly what I ordered. Will definitely order from them again
Hello Aurel - Thank you for your kind words. We appreciate you taking the time to give us such a glowing review!
This is the worst experience I have had purchasing online. They were very unprofessional and rude. I would have given a zero star but there was no option for zero. They do not deserve 1 star.
Hello Jule - We have looked up your account and cannot find any orders under your name. You possibly had a bad experience with another company. If not, we would love to learn more about your experience and would encourage you to reach out to our customer service department as we take pride in providing our customers excellent products and service. Thank you.
This is the second time that I have ordered from this company. The quality of the stationery is excellent, the prices are reasonable, and delivery is timely.
Hello Samuel - Thank you so much for your kind words! We appreciate your feedback and happy to have you as a return customer.
They could not fulfill the order due to lack of supply, forcing me to last minute compromise my wedding choice colors to a very off option. They were unprofessional and unsympathetic to the inconvenience caused by a significant delay in delivery time, particularly on an order that was far from my first choice color options. I would not recommend their service.
Thank you stationary studio! You have exceptional customer service! I ordered note pads for my employer for Christmas and they didn't arrive or got lost by FedEx and you replaced the note pads free of charge! Thank you so much! You were so pleasant to work with and so understanding!
Thank you Susan for your nice comments! We appreciate you taking the time to let us know.
Best quality and a huge selection for every type of stationery needs. Best service and help with selection. Customer service A+ and fast delivery!
Thank you Jill for your feedback! We are happy that you are thrilled with our selection and customer service.
Love this company always has great service, someone always answers the phone during business hours to help you. The linen-like napkins are the best soft and absorbent.
The customer service was abysmal. I received a gift certificate for this retailer - I'd have rather received a greeting card than have to deal with this organization.
Hello Mrs M, We are so sorry to hear this! I have reached out to your private message so that we can learn more about your experience. Thank you!
I recently ordered a few notepads for gifts for coaches. The notepads came in before the date they were promised, each set wrapped with a ribbon and they were ready to give. The coaches loved the gifts!
The quality of this service is way overpriced for what you get. The edges of the cards were jagged; the printing is ok; and when I went to fold the envelopes they aren't folding straight. Overall, the stationery looks cheap for a $250 purchase (75 cards)
Hello Ariel, We are sorry you had a poor experience with our stationery. We pride ourselves on providing our customers quality products. I encourage you to reach out to our customer service department to let them know about the quality.
I agree with the previous reviewer. The paper quality on the note cards and the printing - both were below average. Not what I need in my business. I would not order from them again. There are no returns so buyer beware.
Hello Marie - Thank you for your feedback on your order. We offer our customers a wide assortment of paper weights to accomodate their needs. We are sorry to hear you weren't satisfied with your order. If we can further assist you, please feel free to email us or call.
If you order from them make sure your event is at least a week after the estimated arrival date. Cute stuff but never comes on time!
Products used:
Cups
I ordered custom napkins and received something completely different in the mail. They refused to provide a refund.
I got some personal note cards and they are OK (just OK, mind you). However, I splurged to get lined envelopes but the envelopes aren't lined, just the top part of the envelop is lined (you can read the bottom half of the cards through the envelope. They are made to look liked when you seal them and when they are opened, but it isn't really what you paid for.
Spend the extra money for quality printing (maybe do it local where you can see what you are getting prior to spending your money).
Hello, We just found out about SiteJabber and did not see your comment until now. We are sorry you were not happy with how your note cards turned out. Your feedback is extremely important to us. Thank you for taking the time to comment on your note cards.
While the product range looks wonderful the actual service is horrible! I ordered simple, white stationery with my last name embossed. My name is only 4 letters long and they still managed to mess up the spelling - not once, but twice! It took approximately 1 1/2 months to get the correct order delivered. Since they could print my simple order, I can't imagine that they are capable of printing more complex ones such as wedding invites. I would DEFINATELY not recommend this site for printing anything important such as invites. If you have the time and energy to hound them to get the job done right then by all means use them - the product did end up looking nice (eventually).
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Thank you Shelly for your feedback! We are happy that you are thrilled with our customer service.