TheTreeCenter

The 2 trees I paid nearly $300 for are merely twigs about the thickness of a pencil. I called and left a message as well as sent an email
No call back just an email that said basically I got what I ordered and I could pay to return them but no refund. Just a store credit. These might be considered trees in 10 years. I'm turning them into VISA and Meta for fraud to get me money back.

The 6' Thuja Green Giant arrived in nice packaging. Very healthy looking and easy to plant.
Liked the root stimulator that was included too.

DO NOT purchase anything from this company. I just received my order today (part of it anyway) and every single plant I ordered has holes in every leaf. I reached out to customer service, this was their reply verbatim:
TL:DR: I was sent plants that were literally diseased from the get go. They knowingly sent them to me and then have not only denied even a replacement, but have gone so far as to try and tell me how to treat the plants. The ones they sent me. That were diseased (photos attached).
Thank you for those photos! I'm happy to say that this is not insect damage. From the photos sent so far, it does appear to be a minor case of Shot Hole. Below I will leave some information on how to go about combatting this.
"Shot hole is a common bacterial disease on 'Otto Luyken', 'Zabal' and 'Schip' laurel plants. The disease's name is descriptive of the symptoms: it looks like someone shot the shrub with a shotgun!
Wet leaves seem to make the disease worse, so make sure not to water your plants from overhead. If your shrubs are very close together or near a wall that prevents leaf drying, prune them to enhance air flow.
The fungicide/bactericide Mancozeb or products containing fixed copper are effective against Shot Hole if you choose to spray a pesticide."
Ultimately this condition is purely cosmetic as it does not affect the health of your plants and is fairly easily gotten rid as long as the effected leaves are removed and the plants are not watered from overhead.
While we are unable to replace these plants, I certainly understand the disappointment and would like to offer a credit worth 15% of your affected order total for a future order should you choose to place one

When I opened the box and took the tree out the leaves were all curled up and some of the leaves were eaten by insects then I noticed a leaf with something fuzzy in it with tiny black eggs the tree cost $119.and return shipping was$109.plus tax so buyers beware

I bought 2 Sand Cherry trees and one Red Obselik European Beech Tree. Red Obselik arrived and leaves were dry and falling. After 2/3 weeks of planting it did not recover and no new leaf came. I contacted TheTreeCenter and they said to do the scratch test and if it is not dry then it will come out next year. This year the tree is completely dead. When I contacted they told me it is past 30 days warranty period so they can not do anything. What a dishonest group of people!

Second time doing business! Best varieties to choose from…….quality condition upon arrival! My yard is thriving with trees everywhere! Can't wait for maturity should be awesome!

Ordered 10 Italian Cypress trees. Quoted size was incorrect, trees came in cardboard box bent, damages etc. 5 of the 10 died once planted and they refuse to replace. GO ELSEWHERE

Packaged was great well packed. Prices were great. Love the bundle offers get more for a better price was great. Shipping took a little longer than normal. But not sure on you guys shipping since this was my first order. But got here safe and I will be ordering again. As soon as stock of dogwoods get back in. Love convenient of shopping on line and after pay is great also.

I ordered a pyracantha from tatter Center. Which was well into the process of dying upon its arrival. I planted it as directed, watered it according to directions, as well. It was dead within a week. I turned in a request for a new plant and told I did not but insurance so they couldn't help me. Note this was within 15 days of purchase. $100 down the drain. I'll never buy or recommend Tree Center. I've bought from them in the past and pay a premium, but this is so disappointing.

This company advertises lightening fast shipping. Placed my order on Tuesday. It's now Saturday and haven't heard a word. I've tried calling since yesterday-multiple times- cannot get a human and do get various voice mails instructions. I've tried the chat that they say is available 24/7. In fact, there is no response whatsoever on their chat and I've messaged multiple times two days in a row! SUCH BUNK! I suggest going to Fast Growing Trees. I ordered there and they have shipped quickly!

I ordered two tulip poplars saplings in October and they came well packaged. They were leafed out and We planted them along our driveway. Have been keeping them well watered. Sprayed them with deer repellent as we have problems with deer. He they make it through the winter.

We planted one in our yard 25 years ago and it is now over 30 feet tall with excellent shape and bright yellow leaves in the fall. It was a good choice in full sun.

The 'Tree Center', located in Maryland, sends dead and dying trees to customers, and any customer service is almost nonexistent and requires long waits.

Recently purchased an apple tree for $120 on site when it arrived it was covered in scab. I tried treating infection but it completely covers Tree. After asking for refund I was told I didn't purchase one year policy so since it's been 45 days not 30 they will do nothing. Look at photos is this a healthy tree as promised. Sadly I will purchase from the many other companies that automatically guarantee their products, ship healthy trees, and not try to quote small print on their refund policy to avoid providing a honest product

Absolutely NO replacement offered for two poor quality looking trees.
I sent three sets of photos -as they requested them 3 times. Finally today I asked for the replacement trees and they said NO- they were NOT bad enough to replace!
Lost a customer for LIFE. In addition, I have a family of 8 brothers and sisters that have all started landscaping their homes!

They send diseased plants and tell you they'll be fine then after the thirty day period refuse to acknowledge that the plants are diseased and dying. Their response is here's a 20% off coupon for purchasing more dying plants in the future.

Our purchase arrived quick but our three larger plants were drastically smaller than pictured and our small plants were covered in weeds. I would not recommend to use this company. I will certainly not be.

I suggest buy nothing. Spent over a grand holly trees don't make it less than a year and I get a discount for future purchase. Don't buy from this company over 36 dead trees and get nothing stay away I'm headed to NH better business with them. They are more in selling insurance versus a quality product. STAY AWAY and please shop local and don't make the mistake I did. I lost all respect for them. Keep in mind I sold retail for 47 years and would have never expected this from them, not a respectable company in my opinion. Yes I gave them an option to assist me but they opted to discuss my lack of insurance on their what I now call a scam. DO Not BUY

I ordered multiple Patriot blueberry bushes from Tree Center. The next day, and before the order was shipped, I found the same bushes for less than half the price at Lowes. However, Tree Center is not open on the weekend so I submitted a ticket and called first thing on Monday morning. However, they will not cancel an order without a 20% fee even before shipping. I understand charging a fee once it has been shipped but otherwise this is poor customer service. There is no way I will be using this site again.

First let me say the packing and shipping was A1 quality. However what was in the boxes, four Grape Crape Myrtle was pure junk. They were in #3 containers and had three to five stems about 12-15" tall. Being in the nursery/landscape business for over fifty years, we destroyed plants of better quality. The price was totally outrageous for plants we received. We will never again order from this company and show pictures of the plants to all of my many nursery Friends throughout the country. Bob M Ornamental Horticulturist Purdue U

I love this brand. I've purchased A LOT of trees and shrubs this past month and they all arrived quickly (within a week via fed x), very nicely packaged and without much damage to the plant. And their website is great! Easy to navigate with good photography. Have already been recommending them to my friends. All my trees/shrubs are planted and have received some good soaking rains and are ready for winter with a good coat of mulch. See ya in the spring!

I ordered 2 emerald green (more than $200) and both plants are sick and died in 2 weeks.

I asked if they can do a refund or replacement, but apparently, Rachel from Customer Service said I had to buy an optional 1-year warranty. Instead, she offered a discount for the next purchase. No, thanks.

Unethical tactics. If you order something and want to cancel it a moment later they WILL charge you 20% AND nothing was packed or done yet its moments later! Scam artists. Trees are usually in poor shape
Or dying. SAFE YOURSELF SOME HEADACHES. Dont buy here. RIP OFF

I purchased a Japanese tree called Koto No Ito Japanese Maple. The photograph on the site is beautiful. I received something that looked like a spindly, sparse and half dead item. It looked like Charlie Brown's Christmas tree! Maybe the name should be No Is Japanese Maple. Very unhappy and I have requested a refund.