The Zebra has a rating of 4.12 stars from 250 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile, and full coverage. The Zebra ranks 2nd among Car Insurance sites.
This company responds to reviews on average within 2 days
I have already recommended Zebra to a family member and will continue to recommend Zebra to whomever I know that needs it. I got new car insurance and renters insurance. It was just so easy - one stop shopping. I was so happy they could just get me signed up right then - all documents and pictures done and my policies delivered. The agent who helped me clearly new what she was doing. Not a lot in life is easy, but this was, and not even for a fee. I really appreciated it.
I was told my monthly charge would be $89. I got to the Tag office, and they told me I had to call and update my VIN. I did, and they told me someone didn't put my VIN in correctly, so my monthly charge would go up $100! THIS IS UNACCEPTABLE!
I have already recommended Zebra to a family member and will continue to recommend Zebra to whomever I know that needs it. I got new car insurance and renters insurance. It was just so easy - one stop shopping. I was so happy they could just get me signed up right then - all documents and pictures done and my policies delivered. The agent who helped me clearly new what she was doing. Not a lot in life is easy, but this was, and not even for a fee. I really appreciated it.
Products used:
Car & renters insurance
Evin Takerian was the rep who walked mt thru the policy sign-up process. Professional, knowledgeable in completing the application process. Particulrly liked the docusign process and e-transmittal of ID cars.
Products used:
Auto Insurance
I shopped around for car insurance and "The Zebra" were the best at communicating my coverage to me! Customer service was outstanding! I Highly recommend this company if you're needing insurance!
Products used:
Car insurance policy
With this agent R.A. I felt like she was concerned about my issue and made me feel totally at ease. I got what I needed for car insurance and will definitely recommend her to family and friends.
Products used:
Car insurance
Xochitl was very informative in explaining something as simple and inexpensive as renters insurance could be so valuable I'm a believer and I recommend everyone call Xochitl for a quote right now. She has the best rates out there!
Melissa was very helpful and quick in helping me find the right plan for me and my family. She was able to answer all my questions and said that I can contact her anytime if I want to see if I qualify for better deals.
OMG! Awesome! I was in a pinch and needed ins fast and cheap. Quotes were almost 300 a month until I met Zebra, I'm paying almost half💜💜💜/ /
Products used:
car Insurance
This is the second time I have used The Zebra to find reputable Auto Insurance at a reasonable price. The first time, they found me a Full Coverage Policy for the same price I was paying just for Liability. This time they found me an Insurance Company that gave me the exact same coverage for $400.00 per year less than I was paying. Their employees were very professional and went above and beyond in doing their job. I highly recommend The Zebra as a Broker for your Insurance Needs.
Products used:
I purchased Auto Insurance thru their Insurance Brokers
Quick, efficient, and effective. I spoke to "Alise Jenkins" she was very helpful and patient in her efforts.
I was told my monthly charge would be $89. I got to the Tag office, and they told me I had to call and update my VIN. I did, and they told me someone didn't put my VIN in correctly, so my monthly charge would go up $100! THIS IS UNACCEPTABLE!
Thank you, Brittany, for taking the time to write a review. Smart consumers compare rates to save money, and that's exactly what you're trying to do. We're sorry that you did not have a good experience comparing rates with The Zebra, and we regret that our error resulted in underpricing your monthly payment. Paying more for insurance than what you were quoted is not the experience we want folks to have with The Zebra. Rates do change every year, so we encourage you to compare rates again in six months to see if you can save on your monthly rate.
Evan reached out to me immediately to complete the process after I submitted my request online. I received my proof of insurance in minutes. Wonderful employee experience and top quality insurance with great rates, coverage.
Thank you Mary, for taking the time to leave a 5-star review. Smart consumers compare rates to save money, and that's exactly what you did. We hope we can support you with 5-star service again in the future :)
Wife's name spelled wrong, date of beginning my policy grossly in error. I think that the people who work there are only incompetent because the company cannot train their workers properly.
Jennifer was so patient and helpful while navigating me through buying my first insurance policy. She answered all my questions, as silly as some of them were, and did everything she could to find the best policy for me. It could not have been a more pleasant experience. Whatever she's getting paid, it's not enough! Thank you again!
Alex helped me find the best deal for our family! This method saves countless repeats of the same information to multiple insurance companies!
My agent was Ms Daniela Vazquez out of Austin, TX, and she was amazing. She went above and beyond to make sure I got what I needed very quickly. I searched for days and the Zebra DEFINITELY had the best rates. Delete that Jerry app people! Lol
Thank you LunaDeSangre for taking the time to leave a 5-star review and these lovely words about Daniela. I'll make sure to pass these on to Daniela and The Zebra team. Smart consumers compare, and we're so glad you were able to find the best rates with The Zebra. We hope we can support you with 5-S tar service the next time you compare rates. Cheers!
I was with a different brokerage for 10 plus years. They quoted me a policy that would cost over $200 a month and claimed that was the only offer they had. I left them and Zebra was the first company I called. Gabriel was absolutely wonderful with professionalism, expertise, and all around super helpful. I interacted with a couple of other team members and they were also just as helpful and warm/friendly. Lots of appreciation for the team and company.
Jasmine was so friendly, and helpful. Very professional, courteous, knowledgeable about what she was doing. Went out of her way to help me with my insurance.
Hi Denise, thank you for taking the time to leave a lovely 5-star review. It's so good to hear you had a great experience comparing rates at The Zebra. We only hope we can provide you with 5-star support the next time you need it. Cheers!
My previous insurance company Root raised my rate over $110 after years with them with no reason and I stumbled upon Zebra by chance and I'm glad I did! Not only did they beat my previous policy but they also got me more than I was getting. My rate is lower than it previously was including there monthly fee. I highly recommend The Zebra to anyone looking to get GREAT prices with the most bang for your buck!
It took a few phone calls and questions Eventually things got done. Ask for your discounts, they will offer it voluntarily.
Thank you, Whynot, for taking the time to leave a review. Smart consumers compare and we're so glad you were able to compare rates with The Zebra.
Well knowledgeable about the insurance very polite and very respectful did everything she could to help me
Products used:
Road side assistance
Samantha thank you so much for taking the time to write a 5-star review. Smart consumers compare, and that's exactly what you did! We hope we can support you with 5-star service again in the future.
Being a skeptic of insurance sites, I have to say that I wasn't expecting the exceptional experience I received when I first reached out. Juanita was patient, informative, and truly made me feel as if she was looking out for my best interest. I would definitely recommend The Zebra if all the representatives are as helpful as Juanita throughout the process!
Products used:
Purchasing Car Insurance
My agent, Ty, provided one of the most outstanding experiences purchasing my auto insurance policy! Excellent communication skills matched with a fantastic personality which made for a really smooth transition.
I wasn't sure what to expect when i went online, but I'm so glad I did. Filled in my information and then was connected to Evin. So pleasant, informative and efficient. Found me an insurance policy that meet my needs. When I phoned him and was ready to purchase my new policy, he walked me thru the whole process. I'm very pleased and satisfied with his assistance.
I tried this website because of the excellent reviews and some online commentary. Our premiums for auto insurance with our current insurer had shot up despite our excellent record and no claims, But even with all the discounts, lowest coverage and bundling of home and auto insurance the lowest quote was at least twice as much as my current insurance, and the second lowest was three times as high! Disappointing, and I wasted time filling up all the information. How did they get such high reviews? Are these genuine?
Tip for consumers:
More accurate and authentic reviews. I doubt that 4.8 / 5.0 rating and the glowing praise in online articles are genuine. I wish a trusted company like Google was allowed to offer easily located / preloaded price comparison tools. These anti-trust restrictions on them actually hurt the typical user like me
Products used:
Existing insurer Hartford
Hi The Zhebra
Natalie, ext# 105 ( customer service) and Jasmine@ success team are very polite, nice, professional, knowledge with unbelievable patience, they listened me out that all I needed. I'm very happy that used The Zhebra. Thanks a lot for having such employees in your company, I do sincerely appreciate all your efforts. God Bless You all!
With best wishes and regards
Policy holder Igor Kerimov
Igor - Thank you for taking the time to call out your agents by name and compliment them. Messages like this mean so much to our team. We're so glad that you left those conversations feeling heard and supported. You don't get that a lot in the insurance industry, and it warms our hearts when we can make at least one person feel important! We're always here if you have a question or need our help again. Have a fabulous day, Igor. - Emma W
The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."
Born in 2012, we started The Zebra with a single goal: to simplify insurance. And in doing so, we’ve become the nation’s leading insurance comparison site. By 2021, The Zebra is now valued at over $1 billion dollars and is the nation's leading car and home insurance comparison site.
Hi Bob, thank you so much for taking the time to write a 5 star review. We're so happy we could provide your with 5-star support again! Smart consumers compare, and you did exactly the right thing to find yourself a lower rate. That's what we're all about!
We hope we can provide you with 5-star support the next time you compare rates :)